Internal Workplace Mediation Skills Course (5 days)

Description

A 5‐day internal mediation training course from one of the UK’s leading providers. Designed for organisations wishing to develop and offer a peer mediation service.

Professional, practical and affordable workplace mediation training

Workplace Mediation

Workplace mediation has become very popular in the UK. The types of issues covered are varied, but may include; bullying, team conflict, interpersonal differences, disputes over resources, manager/ employee conflict and issues related to grievance handling. There is a very high success rate for this type of intervention.

This Course

Buon Consultancy, is one of the leading mediation training providers in the UK. We have been running this type of training for over 20 years.

Created specifically for the workplace setting and utilising a blend of interactive role play, peer coaching and case‐study based discussion, the course provides a comprehensive skills training for anyone wishing to gain competency in mediating workplace conflict as part of an internal mediation team.

This very practical course uses a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. Participants are taught to mediate using co‐mediation. Co‐mediation is ‘best‐ practice’ for internal peer mediation and utilises two volunteer mediators working together to help their fellow employees solve workplace conflicts.

Accredited Trainers

The course is taught by a CMC Accredited Mediator. Participants will receive a Certificate in Internal Workplace Mediation Skills.

There is no accreditation for internal mediation training in the UK at present. Under the CMC Registration scheme in the UK, our Professional Training Course (7 days + assessment) is recognised by the CMC for Professional Registration. However, this level of registration is not required for internal mediators.

The Lead Trainer

The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a well known workplace mediator with over 30 years experience as a mediator instructor. Tony is also a qualified workplace psychologist, trainer, educator and author.

Tony holds Diplomas in Mediation, Conflict Resolution, Counselling and Teaching. Degrees in Psychology and Behavioural Sciences and Post‐ Graduate Qualifications in Education and Psychology. He is also a Certified Employee Assistance Professional (CEAP) and a Registered Civil, Commercial and Workplace Mediator (CMC).

Tony has extensive adult and tertiary teaching experience and has taught up to Master’s Level in Universities and Colleges in Australia and the UK.

Some of the over 1000 organisations Tony has worked with includes; 3M, Accor, Aramco, AXA, the British Council, BP, Coca Cola, CiC, CSR, DAA, Diageo, Dorset Police, DAA, DuPont, EAPA, ENI, Hampshire Council, NHS, Scottish Police College, & the Sydney Olympics.

Comments from previous participants:

“ One of the best courses I have ever attended!” “I can’t believe how much I learnt”

“...the trainer was excellent and the individual coaching and feedback I received was fantastic”

“I loved that the course focused on the practical skills of how to actually conduct a mediation at work”

“I now have the confidence to conduct a co‐mediation"

Internal Peer Workplace Mediation Skills Course

5‐day Course (35 hours total)

The training comprises five one‐day sessions. These can be done in two parts with a break between days 3 & 4 or continuous (one‐week). Each day starts at 9:00 and finishes at 5:00.

Part One:

Day One

• Introduction to mediation & models
• Workplace mediation framework
• The 6‐stage mediation processTM
• Suitable for mediation?
• Mediation at work DVD
• Stage 1‐ pre‐mediation
• Role play methodology
• Controlling the process
• Revision, review

Day Two

• Bobby & Taylor Stage 1 Role Plays
• Alex & Sydney Stage 1 Role Plays
• Remaining impartial
• Dylan & Ashley Stage 1 Role Plays
• Communication skills for mediation
• Active listening skills
• Room & furniture setup

Day Three

• Revision, review
• Guidelines for mediation
• Stage 2 overview
• Stage 3 ‐ opening statements
• Bobby & Taylor Stage 2&3 Role Plays
• Alex & Sydney Stage 2&3 Role Plays
• Core, conditional and crisis techniques
• Dylan & Ashley Stage 2&3 Role Plays
• Stage 4 ‐ identify the issues
• Reframing
• Blockages – moving people forward

Part Two:

Day Four

• Revision, review
• Stage 5 ‐ negotiation
• Bobby & Taylor Stages 4 & 5 Role Plays
• Needs and positions
• Brainstorming techniques
• Alex & Sydney Stage 4 & 5 Role Plays
• Dylan & Ashley Stage 4 & 5 Role Plays

Day Five

• Revision, review
• Stage 6 ‐ reach agreement
• Bobby & Taylor Stage 6 Role Plays
• Alex & Sydney Stage 6 Role Plays
• Dylan & Ashley Stage 6 Role Plays
• Toolbox tips
• Bullying & harassment
• Ethics in mediation
• Course review & summary
• Course evaluation