13 Customer Care courses in London

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? * Internal versus external customers * Why customer care is important * Meeting customer expectations Module Two Making a Personal Difference * How do you measure customer care? * Making a difference * Taking ownership * Positive mental attitude * Displaying professionalism both face-to-face and over the telephone * Using positive language Module Three Gathering Information and Offering Solutions * Asking the right questions * Active listening skills * Summarising and clarifying skills Module Four * Dealing with Difficult Situations * How to give a 'service' no * Demonstrating empathy * Assertiveness techniques * Handling a complaint * Problem solving * Saying 'sorry' * Making realistic promises and keeping them -------------------------------------------------------------------------------- Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. -------------------------------------------------------------------------------- Objectives By the end of the course participants will be able to * Adopt a professional telephone manner * Communicate assertively by taking control and directing the conversation * Deliver information positively by offering options and alternatives * Develop a range of versatile behaviours to use when dealing with difficult situations by: * Listening actively * Using empathy * Gathering relevant information through effective questioning * Finding solutions to concerns/problems quickly and efficiently * Speaking positively and assertively -------------------------------------------------------------------------------- WHAT IS THE BENEFIT? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. -------------------------------------------------------------------------------- IN-HOUSE COURSES Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. -------------------------------------------------------------------------------- THE IMPORTANCE OF CUSTOMERS AND CLIENTS Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. -------------------------------------------------------------------------------- CUSTOMER CARE PROGRAMMES FROM DICKSON TRAINING LTD We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

OVERVIEW -------------------------------------------------------------------------------- By the end of the course, delegates will have:   * Identify and prioritise key accounts * Increasing business revenue through effective CRM * The importance of client care in the business environment * Contribution of Customer care towards to quality service * Understand the benefits of high-level CRM and the part it plays in client retention * Understanding the service excellence and its strengths * Necessary attitudes for inspiring customer service * Develop the important skills necessary for an effective Customer Relationship Manager * Building rapport and creating strong working relationships * Effective Communication between the clients * Understanding the importance of interpersonal contact and behaviour 

OVERVIEW -------------------------------------------------------------------------------- By the end of the course, delegates will have:   * Identify and prioritise key accounts * Increasing business revenue through effective CRM * The importance of client care in the business environment * Contribution of Customer care towards to quality service * Understand the benefits of high-level CRM and the part it plays in client retention * Understanding the service excellence and its strengths * Necessary attitudes for inspiring customer service * Develop the important skills necessary for an effective Customer Relationship Manager * Building rapport and creating strong working relationships * Effective Communication between the clients * Understanding the importance of interpersonal contact and behaviour 

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Take The SIA Door Supervisor Course + First Aid, This Will Take You 6 Days To Complete. Enrol Now On To The Course! -------------------------------------------------------------------------------- WHAT IS SIA DOOR SUPERVISOR COURSE? The SIA (Security Industry Authority) Door Supervisor Training is a comprehensive training program designed to prepare individuals for roles as door supervisors within the security industry in the United Kingdom. Door supervisors play a critical role in ensuring safety and security at licensed premises, including bars, clubs, and events. This SIA Door Supervisor Course + First Aid is 6 days, this is a compulsory course in order to attain the Door Supervisor Licence. Furthermore, this will allow you to work as a doorman, nightclub security, retail security, corporate security, construction security and many other security sectors. Enrol now or contact us for any further details.  Course Overview: 6 Days Course | 09:00 – 18:30 | Mon – Sat Every Week -------------------------------------------------------------------------------- SIA DOOR SUPERVISOR COURSE ROAD MAP [https://londonconstructioncollege.co.uk/sia-course/] 1. BOOK COURSE Book your SIA Door Supervisor Training and First Aid Course in London (6 Days) 2. ATTEND COURSE Attend a 6-day course, and successfully pass all your SIA Door Supervisor exams.  3. APPLY SIA Register for an account with SIA, and apply for your SIA Door Supervisor Licence. -------------------------------------------------------------------------------- COURSE INFORMATION WHY CHOOSE SIA DOOR SUPERVISOR COURSE? EXPERT INSTRUCTORS Learn from seasoned professionals who bring real-world insights to the classroom. Our instructors are dedicated to your success, offering guidance and support throughout the training. PRACTICAL TRAINING Gain hands-on experience in simulated security scenarios, preparing you for the challenges you’ll face in the field. Our practical sessions enhance your problem-solving skills and decision-making abilities SIA COMPLIANCE Stay ahead in the security industry by understanding and complying with SIA regulations. Our course covers the latest guidelines, ensuring you are well-versed in the legal and ethical aspects of security operations JOB PLACEMENT ASSISTANCE We go beyond training by offering job placement assistance. Our network of industry connections helps you kickstart your security career with confidence. -------------------------------------------------------------------------------- READY TO BEGI YOUR SIA JOURNEY? Your journey toward a rewarding and responsible career as a Door Supervisor starts here. Contact us today to enrol in our Door Supervisor Training at London Construction College, and take the first step towards an exciting and impactful career in security. Your future awaits! -------------------------------------------------------------------------------- SIA DOOR SUPERVISOR COURSE CONTENT UNIT 1 : WORKING IN THE PRIVATE SECURITY INDUSTRY 1. Legal Considerations in the Private Security Industry. 2. Ensuring Health and Safety for Private Security Operatives . 3. Awareness of Fire Safety. 4. Procedures for Emergency Situations. 5. Effective Communication Skills and Customer Care. UNIT 2: WORKING AS A DOOR SUPERVISOR 1. Adherence to Behavioral Standards. 2. Understanding Civil and Criminal Law. 3. Procedures for Search Operations. 4. Protocols for Arrest Situations. 5. Awareness of Drugs and Their Impact. 6. Documentation of Incidents and Preservation of Crime Scenes. 7. Compliance with Licensing Laws. 8. Emergency Procedures. UNIT 3: CONFLICT MANAGEMENT FOR THE PRIVATE SECURITY INDUSTRY 1. Conflict Avoidance and Personal Risk Mitigation. 2. De-escalation of Conflicts. 3. Resolution and Lessons from Conflicts . 4. Application of Communication and Conflict Management Skills for Door Supervisors. UNIT 4: PHYSICAL INTERVENTION SKILLS FOR THE PRIVATE SECURITY INDUSTRY * Overview of Physical Intervention Skills. * Essential Legislation Awareness . * Fun Fact: The persuasive Communication and Conflict Management skills acquired in this course are applicable both professionally and personally in conflict situations. This standalone component alone holds a value exceeding the course price. SIA DOOR SUPERVISOR EXAM On the last day of the course, you’ll encounter four multiple-choice exams along with a practical assessment. We acknowledge that exams can be intimidating, but rest assured, there’s no cause for concern. The Door Supervisor course comprehensively covers all exam topics, and your skilled instructor will thoroughly equip you for success in these assessments. Embarking on an exciting career in the security industry as a Door Supervisor or Security Guard starts with the initial step of acquiring the right training. Throughout your Door Supervisor training, we guide you through the entire process, offering essential training and providing the necessary materials to assist you in obtaining your SIA Door Supervisor license. -------------------------------------------------------------------------------- DOCUMENT CHECKS PROOF OF IDENTITY You will need to provide documents that prove you are who you say you are. ADDRESS HISTORY You need to provide two proofs of address. Bank or building society statement issued within the last three months. Utility bill issued within the last three months. A credit card statement was sent to your current address within the last three months. Council Tax statement issued in the last 12 months. Mortgage statement issued in the last 12 months. AGE You must be 18 or over to hold an SIA licence. CRIMINAL RECORD Please be aware, that even if you pass the SIA door supervisor, you will still need to pass SIA criminal record checks [https://www.gov.uk/guidance/check-if-you-can-get-an-sia-licence-with-a-criminal-record]. If you live outside the UK, or you have spent 6 continuous months or more outside the UK in the last 5 years, you need to provide evidence of overseas criminal record checks to the SIA [https://www.gov.uk/guidance/check-if-you-can-get-an-sia-licence-with-a-criminal-record#overseas-check]. SIA will only issue a licence after completing background checks.  RIGHT TO WORK IN THE UK You must have the right to work in the UK to get a front-line or non-front-line licence.  -------------------------------------------------------------------------------- IMPORTANT THINGS YOU SHOULD KNOW FAQ SIA DOOR SUPERVISOR TRAINING WHAT IS THE SIA DOOR SUPERVISOR COURSE, AND WHY DO I NEED IT? The SIA Door Supervisor course is a training program designed for individuals seeking employment in the security industry, specifically in roles such as door supervision. The Security Industry Authority (SIA) requires this qualification for those working in designated roles to ensure a standard level of competence and professionalism. WHAT DOES THE SIA DOOR SUPERVISOR COURSE COVER? The SIA course covers a range of topics essential for door supervisors, including conflict management, physical intervention, emergency procedures, legal responsibilities, and customer service. It provides a comprehensive skill set needed to excel in the role. CAN I TAKE THE COURSE IN LONDON? Yes, the SIA Door Supervisor course is available in London.  HOW LONG DOES THE COURSE TAKE TO COMPLETE? The SIA Door Supervisor and First Aid is completed over 6 days of training.   IS THERE AN AGE REQUIREMENT FOR TAKING THE SIA DOOR SUPERVISOR COURSE? Yes, you must be at least 18 years old to take the SIA Door Supervisor course as it is a legal requirement for working in the security industry. WHAT ARE THE JOB PROSPECTS AFTER COMPLETING THE COURSE? Successfully completing the SIA Door Supervisor course enhances your employability in the security industry. Door supervisors are in demand in various establishments, including nightclubs, bars, and events, and having the SIA qualification opens up job opportunities in these sectors. DO I NEED ANY PRIOR EXPERIENCE IN SECURITY TO ENROL IN THE COURSE? No, prior experience in security is not a prerequisite for enrolling in the SIA Door Supervisor course. The course is designed to provide comprehensive training for individuals at various levels, including those new to the security industry. CAN I TAKE THE SIA DOOR SUPERVISOR COURSE IF I’M NOT A UK CITIZEN? Yes, the SIA Door Supervisor course is open to individuals regardless of nationality. However, it’s essential to ensure that you meet the legal requirements for working in the UK, including visa regulations.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.