Client Relationship Management

Description

Overview

By the end of the course, delegates will have:

• Identify and prioritise key accounts
• Increasing business revenue through effective CRM
• The importance of client care in the business environment
• Contribution of Customer care towards to quality service
• Understand the benefits of high-level CRM and the part it plays in client retention
• Understanding the service excellence and its strengths
• Necessary attitudes for inspiring customer service
• Develop the important skills necessary for an effective Customer Relationship Manager
• Building rapport and creating strong working relationships
• Effective Communication between the clients
• Understanding the importance of interpersonal contact and behaviour