<h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);">Overview</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.</p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Being able to identify when there is potential for conflict and interject to prevent it from occurring or having the skills to mediate conflict to a peaceful resolution are important skills to develop for any team leader or manager.</p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.</p><h2 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Details</h2><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">What will I learn on this course?</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">At the end of this training, you will be able to:</p><ul style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);"><li fr-original-style="" style="box-sizing: border-box;">Recognise the key skills and qualities needed to handle complaints effectively</li><li fr-original-style="" style="box-sizing: border-box;">Skills in building rapport and engaging with the customer</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate empathy whilst maintaining control of the conversation</li><li fr-original-style="" style="box-sizing: border-box;">Establish customer needs through questions and listening</li><li fr-original-style="" style="box-sizing: border-box;">Defuse emotional responses</li><li fr-original-style="" style="box-sizing: border-box;">Resolve complaints effectively</li><li fr-original-style="" style="box-sizing: border-box;">Reporting &amp; Recording effectively</li></ul><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Certification</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Successful candidates will receive certification of achievement.</p>

Prima Cura Training

Complaint Handling

Conflict Resolution

Conflict Management

Conflict

Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues. This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.

Complaint and Conflict Resolution

Appraisal

Information Governance

Electronic

Fire Risk Assessment (FRA)

Healthcare Workers

Extremism

Fire Warden

Infection Prevention & Control (IPC)

CALM

Lead

Designated safeguarding lead (DSL)

Sexual Harassment

Bereavement

Awareness

Employability

Asbestos

Best Interests Assessor (BIA)

Writing Skills

Extinguisher

Dementia Awareness

Inclusion

Mental Health Awareness

Media Marketing

Pest Control

Employees

Vocational Education

Ladder Safety

Dyslexia Awareness

Hygiene

Continuous Professional Development (CPD)

Electrical Safety

Basic Life Support (BLS)

Environmental Awareness

Assessor

Lead Awareness

Healthcare

Safer Recruitment

Workplace First Aid

Alcohol Awareness

Unconscious Bias

Fire Extinguisher

Cellar Management

Harassment

Allergen Awareness

Learning

High Speed Training

<p>If you have received a complaint, the temptation may be to rush to &lsquo;close complaints down&rsquo;. This will leave customers feeling that they are being &lsquo;handled&rsquo; rather than dealt with &ndash; and feel valued as individuals. It is important to remember that your aim is always to give the highest standard of customer service possible &ndash; and this should never change, regardless of whether a complaint has been made.&nbsp;</p>
<p>This course will help participants learn how to handle complaints and negative online reviews with confidence and professionalism. The course will enable them to communicate effectively with customers experiencing frustration, stress, and anxiety from the complicated processes of buying products or services and will equip them with the skills necessary to defuse emotionally charged people and regain their trust. The course will allow them to investigate customer frustrations without furthering their dissatisfaction, formulate sustainable solutions, and effectively manage customer expectations during the process. Participants will be able to apply the knowledge gained in daily communications with customers, enabling them to engage more effectively as they do so. In this workshop we will look at:</p>
<p><strong>Receiving Complaints: Ownership, Preferences &amp; Attitudes&nbsp;</strong></p>
<p><strong>Learning Objectives:</strong></p>
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<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">Understand the psychology and expectations of a complaining customer.</span></li>
<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">View complaints as an opportunity to retain customers, learn and improve.</span></li>
<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">Understand your own behavioural style and adapt responses to build trust and rapport.</span></li>
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<p><strong><span class="elementor-icon-list-text">Engaging Complainants: Listening, Empathising &amp; Connecting</span></strong></p>
<p><span class="elementor-icon-list-text"><strong>Learning Outcomes</strong></span></p>
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<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">Recognise customer emotions and select the correct level of empathy.</span></li>
<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">Defuse emotionally charged customers by neutralising negativity.</span></li>
<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">Engage with customers and build natural rapport &ndash; helping to remain in control of conversations.</span></li>
</ul>
<p><strong>Validating Complaints: Questioning &amp; Root Cause Analysis</strong></p>
<p><strong>Learning Outcomes</strong></p>
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<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">Validate complaints and respectfully align invalid complaints.</span></li>
<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">Know when to provide an immediate fix vs. conducting more detailed investigations.</span></li>
<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">Pinpoint reasons for the complaint &ndash; Root Causes &amp; Drivers.</span></li>
</ul>
<p><strong>Resolving Complaints: Redress &amp; Expectation Management</strong></p>
<p><strong>Learning Outcomes</strong></p>
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<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">Ensure the value of solutions reflects the nature/seriousness of the complaint.</span></li>
<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">Link decisions with desired outcomes so customers feel listened to and treated fairly.</span></li>
<li class="elementor-icon-list-item"><span class="elementor-icon-list-text">Reduce the likelihood of being challenged when delivering unfavourable outcomes.</span></li>
</ul>

Own Your Success

Participants learn how to handle complaints and negative online reviews with confidence and professionalism. For customer service professionals looking to develop.

Efficient and robust Complaint Handling Workshop

<p>Welcome to this comprehensive course on Understanding Complaints and FCA Regulations.</p>

<p>Gain the expertise to navigate customer complaints and comprehend Financial Conduct Authority (FCA) regulations effectively.</p>

<p>Delve into legitimate communication channels for formal complaints and grasp the FCA's definition of a 'regulated complaint'. Learn emotional intelligence techniques for complaint handling and discover optimal methods for investigation, recording, and reporting.</p>

<p>Understand the Financial Ombudsman Service's role, complaints' timelines, record-keeping obligations, and the formal reporting process to the FCA. Master the maintenance of a Complaints Register and delve into Root Cause Analysis Methodology.</p>

Study Academy

Understand Complaints and FCA Regulations

General Admission

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"This course aims to explore the intricate link between buyer behavior and effective promotional strategies, emphasizing e-consumer behavior within the digital landscape. Participants will delve into the pivotal role of digital technologies in elevating customer experience, leveraging algorithms, artificial intelligence, mastering online complaint resolution, and post-purchase management. Moreover, it covers integrated marketing communications and relationship marketing, equipping learners with the expertise to assess marketing metrics for proficient customer relationship management upon completion." <br /><br />"After completing this course successfully, learners will gain proficiency in the following key areas:<br /><br />
<ul>
<li>Understanding buyer behavior and effective promotional strategies.</li>
<li>Analyzing e-consumer behavior in the digital realm.</li>
<li>Implementing digital technologies to enhance customer experience.</li>
<li>Harnessing algorithms and Artificial Intelligence for effective utilization.</li>
<li>Excelling in online complaint handling and post-purchase management.</li>
<li>Implementing integrated marketing communications and relationship marketing strategies.</li>
<li>Evaluating marketing metrics for proficient customer relationship management."</li>
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<p>This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. It will examine the impact of digital technologies on customer experience, including the use of algorithms and artificial intelligence. The course will also cover topics such as online complaint handling and post-purchase management, integrated marketing communications, and relationship marketing. Additionally, students will learn how to evaluate marketing metrics to manage customer relationships effectively.</p>
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<div> <div id="headingTwo"> <h2>  </h2> </div> <div id="collapseTwo"> <div> <div> <div> <div> <div> <div id="msbmAccordion"> <div> <div> <div> <div> <div id="headingOne1"> <h2>  </h2> </div> <div id="collapse2186"> <div> <p>This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context.</p> <ul> <li> <div> <div> <i></i> </div> <div> <h5>VIDEO - Course Structure and Assessment Guidelines</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Navigating the MSBM Study Portal</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Interacting with Lectures/Learning Components</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Managing Customer Experience Communication</h5> <p>Self-paced pre-recorded learning content on this topic.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Managing Customer Experience Communication</h5> <p>Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. </p> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>
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All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.
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There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.<br />
<p>The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.<br /><br /></p>
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<li>Customer Experience Communication Manager</li>
<li>Customer Journey Communication Specialist</li>
<li>Experience Design and Communications Lead</li>
<li>Customer Relations Communications Coordinator</li>
<li>Brand Experience Manager</li>
<li>Customer Engagement Strategist</li>
<li>Digital Customer Experience Manager</li>
<li>Customer Experience Communications Analyst</li>
<li>User Experience Communication Consultant</li>
<li>Customer Insight and Engagement Officer</li>
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<h5>Average Completion Time</h5>
<p>2 Weeks</p>
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<p>3 CPD Hours</p>
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<h5>Level</h5>
<p>Advanced</p>
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<p>Anytime</p>
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<h5>100% Online</h5>
<p>Study online with ease.</p>
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<h5>Unlimited Access</h5>
<p>24/7 unlimited access with pre-recorded lectures.</p>
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<p>Our fees are low and easy to pay online.</p>
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Metropolitan School of Business & Management UK

Master of Business Management (MBM)

Online Course Marketing

Commercial & Contract Management Certification Program (CCM)

Professional Skills Course (PSC)

Diploma in Management Studies (DMS)

Customer Experience Management

Professional Certificate Course in Managing Customer Experience Communication in London 2024

<p>Unlock the potential of your middle management team with our comprehensive Middle Manager Management Training course. Over six modules, we delve into the core responsibilities and skills that define successful middle managers. From understanding corporate obligations to honing leadership and decision-making abilities, this course equips your team with the knowledge and tools they need to excel in their roles.</p><p>Discover the telltale signs of poor management and learn effective strategies for complaint mitigation. Elevate your middle managers through grooming, coaching, and mentoring techniques that foster growth and development. Invest in their success, and watch as they drive productivity, innovation, and harmony within your organization.</p><p><strong>Key Features</strong></p><ul><li>CPD Accredited</li><li>FREE PDF + Hardcopy certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet and smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum of Middle Manager Management Training</strong></p><ul><li>Module 01 : Middle Managers and Management An Introduction</li><li>Module 02 : Corporate Responsibilities of Middle Manager</li><li>Module 03 : Middle Manager as Leader and Decision Maker</li><li>Module 04 : Signs of Poor Management</li><li>Module 05 : Complain Mitigation</li><li>Module 06 : Grooming, Coaching and Mentoring Middle Managers</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Grasp fundamental middle management principles.</li><li>Understand corporate responsibilities and ethics.</li><li>Develop leadership and decision-making prowess.</li><li>Identify and rectify signs of poor management.</li><li>Effectively mitigate complaints and conflicts.</li><li>Master grooming, coaching, and mentoring strategies.</li></ul><p><strong>Accreditation</strong></p><p>This course is <strong>CPD Quality Standards</strong> (<strong>CPD QS)</strong> accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><h2>
        
        <div>CPD</div>
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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
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                            <ul><li>Middle managers aspiring to enhance their effectiveness.</li><li>Team leaders seeking to refine their leadership skills.</li><li>Supervisors looking to align with corporate responsibilities.</li><li>Professionals aiming to improve complaint handling.</li><li>Managers interested in mentoring and coaching techniques.</li><li>Those desiring to elevate their middle management career.</li><li>Organisations aiming to foster a culture of excellence.</li><li>Businesses dedicated to staff development and growth.</li></ul>
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                            <ul><li>Middle Manager</li><li>Team Leader</li><li>Department Supervisor</li><li>Operations Manager</li><li>Project Manager</li><li>Senior Supervisor</li></ul>
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        <div>Certificates</div>
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                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
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            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Middle Manager Management Training Course

<p><strong>Customer Service Level 2: </strong>In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.</p><p> </p><p><strong>Module 1: Introduction to Customer Service</strong></p><p>The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries.</p><p><strong>Module 2: Customer Needs Assessment and Problem Solving</strong></p><p>Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer.</p><p><strong>Module 3: Effective Customer Engagement and Relationship Management</strong></p><p>Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty.</p><p><strong>Module 4: Handling Complaints and Service Recovery</strong></p><p>Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight.</p><p><strong>Module 5: Multi-Channel and Global Customer Service</strong></p><p>In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.</p><p> </p><p><strong>Course Features:</strong></p><ul><li><strong>Interactive Learning:</strong> Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course.</li><li><strong>Expert Instruction:</strong> Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module.</li><li><strong>Practical Applications:</strong> From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios.</li><li><strong>Flexible Learning:</strong> Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience.</li><li><strong>Certification:</strong> Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.</li></ul><p> </p><p><strong>Conclusion:</strong></p><p>Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Introduction to Customer Service</h4><div><div><ul><li><div>
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Compete High

Customer Service Level 2

<p><strong>***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care &amp; Customer Service Secrets Revealed!)***</strong></p><p>Did you know that according to a recent study, <strong>78% of customers</strong> would do business with a company again if they felt their complaint was resolved quickly and efficiently? <strong>Excellent customer care &amp; customer service</strong>, particularly in handling complaints, is no longer a nicety - it's a business imperative.</p><p>This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care &amp; customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty.</p><p>In a world dominated by Customer Care &amp; Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care &amp; Customer Service realm. Explore the intricacies of Building Rapport &amp; Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care &amp; Customer Service. Elevate your expertise and redefine your impact!</p><p>In this transformative journey, you'll emerge with:</p><ul><li>A profound understanding of Complaints Customer ( Customer Service ) Value</li><li>Mastery in Building Rapport &amp; Trust</li><li>Effective Communication skills that resonate</li><li>The ability to navigate and handle various customer types</li><li>Expertise in Customer-Centric Complaint Resolution</li><li>Proactive Complaint Prevention using advanced technology</li><li>Embark on this journey with us, and let Customer Care &amp; Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling!</li></ul><p><strong>Course curriculum :</strong></p><p><strong>Module 1:</strong><strong>Complaints Customer Value</strong>: Explore the importance of customer complaints and their value to Customer Care &amp; Customer Service.</p><p><strong>Module 2: </strong><strong>Building Rapport &amp; Trust</strong>: Learn techniques for building strong relationships with customers.</p><p><strong>Module 3:</strong><strong>Effective Communication</strong>: Understand the principles of effective communication in Customer Care &amp; Customer Service.</p><p><strong>Module 4:</strong><strong>Handling Various Customer Types</strong>: Gain insights into handling different types of customers effectively.</p><p><strong>Module 5:</strong><strong>Customer-Centric Complaint Resolution</strong>: Develop strategies to resolve complaints with a customer-centric approach.</p><p><strong>Module 6:</strong><strong>Proactive Complaint Prevention and Service Recovery</strong>: Learn proactive measures for preventing complaints and strategies for service recovery.</p><p><strong>Module 7:</strong><strong>Advanced Technology and Tools in Customer Care</strong>: Understand the role of advanced technology in enhancing Customer Care &amp; Customer Service.</p><h2>
        
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                                                    <span>12:56</span>

                                                        
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                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Handling Various Customer Types <span>12:51</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section4">
                                                <li>
                                                    <span>4: Handling Various Customer Types</span>

                                                    <span>12:51</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Customer-Centric Complaint Resolution <span>14:12</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section5">
                                                <li>
                                                    <span>5: Customer-Centric Complaint Resolution</span>

                                                    <span>14:12</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Proactive Complaint Prevention and Service Recovery <span>14:19</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section6">
                                                <li>
                                                    <span>6: Proactive Complaint Prevention and Service Recovery</span>

                                                    <span>14:19</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Advanced Technology and Tools in Customer Care <span>21:48</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section7">
                                                <li>
                                                    <span>7: Advanced Technology and Tools in Customer Care</span>

                                                    <span>21:48</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Order Your CPD Quality Standard Certificate (Optional) <span>01:00</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section8">
                                                <li>
                                                    <span>8: CPD Certificate (Optional)</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Customer Care &amp; Customer Service Professionals seeking to enhance their skills</li><li>Managers and Supervisors overseeing Customer Service teams</li><li>Individuals aspiring to specialise in Complaints Handling</li><li>Entrepreneurs focused on delivering exceptional Customer Care &amp; Customer Service</li><li>Anyone passionate about mastering the art of Effective Communication in Customer Service</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <ul><li>There are no specific prerequisites for this Customer Care &amp; Customer Service course.</li><li>A willingness to learn and a desire to improve customer care &amp; customer service skills are essential.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Manager: £35,000 - £60,000</li><li>Complaints Specialist: £25,000 - £45,000</li><li>Customer Experience Analyst: £30,000 - £50,000</li><li>Quality Assurance Supervisor: £28,000 - £55,000</li><li>Service Recovery Strategist: £40,000 - £70,000</li><li>Position yourself for success in the Customer Care &amp; Customer Service landscape! Enrol now and become the master of Complaints Handling.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>
        <h4>CPD Quality Standard Certificate</h4>
        <p>
            Digital certificate -
            £7.99
        </p>

                        </div>

Compliance Central

Complaints Handling for Customer Care ( Customer Service )

<p>Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field.</p> <p>A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers.</p> <p><strong>This course is endorsed by The Quality Licence Scheme and accredited by CPD (with </strong><strong>120</strong><strong> CPD points) to make your skill development and career progression substantial and easier than ever!</strong></p> <p>The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty.</p> <p>Enrol now to learn all about it!</p> <strong><strong>Learning outcomes</strong></strong> <ul> <li>Instant access to verified and trusted information</li><li>Participate in creative and interactive training exercises</li><li>Rapid assessment and instruction for all subjects</li><li>The freedom to study anywhere, at your own pace</li><li>Professional support from dedicated instructors dedicated to online learning</li></ul> <p><strong>Why Prefer this Course? </strong></p> <ul> <li>Opportunity to earn a certificate accredited by <strong>CPD </strong>after completing this Relationship Manager course</li><li><strong>Student ID card </strong>with amazing discounts - completely for <strong> FREE! </strong>(£10 postal charges will be applicable for international delivery)</li><li>Standard-aligned lesson planning</li><li>Innovative and engaging content and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul> <p>We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it.</p> <p>Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information.</p> <p><strong>****Course Curriculum****</strong></p> <p>Here is the curriculum breakdown of course:</p> <p><strong>Module 01: Introduction to Customer Relationship Management (CRM)</strong></p> <ul> <li>What is Customer Relationship Management?</li><li>Why Customer Relationship Management?</li><li>Commercial usages of CRM</li><li>The Benefits of the Customer Value Management Approach</li><li>Summary</li></ul> <p><strong>Module 02: CRM Fundamentals</strong></p> <ul> <li>Defining CRM</li><li>Types of CRM</li><li>Misunderstandings</li><li>CRM Models</li><li>Customer Lifecycle</li><li>Summary</li></ul> <p><strong>Module 03: CRM Strategies</strong></p> <ul> <li>CRM Perspectives<br /><ul> <li>Functional Level</li><li>Customer-facing Front-end Level</li><li>Company-wide Level</li></ul> </li><li>Elements of a CRM Strategy<br /><ul> <li>CRM Vision</li><li>Culture of Customer Orientation</li><li>Integration and Alignment of Organizational Processes</li><li>Data and Technology Support</li><li>CRM Implementation</li></ul> </li><li>Developing a CRM Strategy<br /><ul> <li>Step 1: Gaining Enterprise-Wide Commitment</li><li>Step 2: Building a CRM Project Team</li><li>Step 3: Analyzing Business Requirements</li><li>Step 4: Defining the CRM Strategy</li></ul> </li><li>Customer Strategy</li><li>Summary</li></ul> <p><strong>Module 04: Data Analysis in CRM</strong></p> <ul> <li>The Perspectives of Data Analysis</li><li>Tools for Data Analysis<br /><ul> <li>Correlation Analysis</li><li>Regression Analysis</li><li>Factor Analysis</li><li>Cluster Analysis</li><li>Conjoint Analysis</li></ul> </li><li>Data Analysis Methodology<br /><ul> <li>Customer Segmentation</li><li>Recency-Frequency-Monetary Value</li><li>Lifetime Value Analysis</li><li>Predictive Modelling</li><li>Market Basket Analysis (MBA)</li><li>Click Stream Analysis</li><li>Personalisation</li></ul> </li><li>Summary</li></ul> <p><strong>Module 05: CRM Databases</strong></p> <ul> <li>Types of Databases<br /><ul> <li>Customer Database</li><li>Prospect Database</li><li>Cluster Database</li><li>Enhancement Database</li></ul> </li><li>The Benefits of Marketing Databases</li><li>Application of Marketing Databases<br /><ul> <li>Applications that Affect Customer Relationship</li><li>Applications that Affect Other Business Operations</li></ul> </li><li>Summary</li></ul> <p><strong>Module 06: Deepening Customer Relationship</strong></p> <ul> <li>Importance of Customer Acquisition and Retention</li><li>Customer Acquisition</li><li>The Cost of Customer Acquisition</li><li>Customer Retention</li><li>Reorganisation for Retaining Customers</li><li>Customer Retention Marketing Strategies</li><li>Summary</li></ul> <p><strong>Module 07: Communication Skills </strong></p> <ul> <li>Effective Listening Skills</li><li>Verbal Communication<br /><ul> <li>Written Communication</li><li>Oral Communication</li></ul> </li><li>Non-Verbal Communication</li><li>Communication Strategies</li><li>Summary</li><li>Assessment</li></ul> <p><strong>Module 08: Negotiation Techniques</strong></p> <ul> <li>Basic Types of Negotiations</li><li>Phases of Negotiation<br /><ul> <li>Preparation</li><li>Development</li><li>Closure</li></ul> </li><li>Negotiation Techniques</li><li>Strategies for Identifying Mutual Gain</li><li>Effective Negotiation Practise</li><li>Negotiation on Behalf of Others</li><li>Summary</li><li>Assessment</li></ul> <p><strong>Module 09: Conflict Management</strong></p> <ul> <li>Definition of Conflict</li><li>Benefits of Confrontation</li><li>Prevention of Conflicts</li><li>Anger Management</li><li>Conflict Resolution Techniques<br /><ul> <li>Research</li><li>Presentation</li><li>Take Action</li></ul> </li><li>Summary</li><li>Assessment</li></ul> <p><strong>Module 10: Time Management </strong></p> <ul> <li>Activities Planning and Prioritising</li><li>Overcoming Procrastination</li><li>Crisis Handling</li><li>Organising Workspace to Make Better Use of Time</li><li>Planning of Meetings</li><li>Summary</li><li>Assessment</li></ul> <p><strong>Module 11: Handling Customer Complaints</strong></p> <ul> <li>Importance of Handling Customer Complaints</li><li>Principles of Good Complaint Handling<br /><ul> <li>Getting it Right</li><li>Being Customer Focused</li><li>Being Open and Accountable</li><li>Acting Fairly and Proportionately</li><li>Putting things right</li><li>Seeking Continuous Improvement</li></ul> </li><li>The Role of CRM in Handling Customer Complaints</li><li>Summary</li></ul> <p><strong>Module 12: Future of CRM</strong></p> <ul> <li>Trends Driving Change in Customer Interaction</li><li>The Changing Face of CRM</li><li>What is Digital CRM</li><li>Digital CRM in Practice</li><li>Where to Start</li><li>Cyber Security Concerns</li><li>Summary</li></ul> <p><strong>Assessment Process</strong></p> <p>We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p> <p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs.</p> 
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>No formal qualification is required.</p> 
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning.</p> 
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>Diploma in Relationship Manager Training at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            £99
        </p>
            <div> <p>After successfully completing the <strong>Diploma in Relationship Manager Training at QLS Level 4 </strong>course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of -</p> <ul> <li><strong>99 GBP inside the UK</strong></li><li><strong>109 GBP (including postal fees) for international delivery</strong></li></ul> <p><strong>CPD Accredited Certificate</strong></p> <ul> <li><strong>29 GBP</strong> for Printed Hardcopy Certificate inside the UK</li><li><strong>39 GBP</strong> for Printed Hardcopy Certificate outside the UK (international delivery) </li></ul> </div>

                        </div>

Academy for Health and Fitness

Relationship Manager

<p dir="ltr" id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This program places a strong emphasis on developing fundamental organisational skills crucial for administrative roles. It covers key areas such as admin support, administrative management, organisational abilities, professional receptionist duties, customer relations, and telephone skills.&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">The course offers a robust foundation for working in various office environments and business sectors.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Ideal for those aiming to launch or advance in an administration career, the diploma creates opportunities for roles such as secretaries, personal assistants, receptionists, customer service representatives, and other office support professionals.&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Diploma holders, with their strong administration and organisational capabilities, play pivotal roles in companies, nonprofits, government agencies, and more.</span></p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Learning Outcome of Office Admin And Receptionist Diploma &nbsp; &nbsp;</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Master core admin support skills, including time management, task prioritisation, and document management.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Develop critical administrative management capabilities.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Master professional receptionist skills, including greeting clients, phone etiquette, appointment scheduling, and customer service.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Build customer relations and dealings skills for effective communication, complaint handling, and relationship building.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Acquire professional telephone skills, covering call handling, messaging, call screening, and dealing with challenging interactions.</li></ul><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Key Features of the Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A CPD certificate that is recognised worldwide.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A great online learning experience.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Interesting and unique online materials and activities.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Expert guidance and support from the field leaders.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Access to the study resources anytime you want.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get a year-long access to the course.</span></li></ul><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Who is this course for</span></h2><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This Office Admin And Receptionist Diploma Course is suitable for -</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Aspiring office administrators and receptionists</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals seeking fundamental skills for administrative roles</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Suitable for those entering or advancing in administration careers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Ideal for roles such as secretaries, personal assistants, and customer service representatives</li></ul><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Requirements</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Open to all interested in administrative careers<span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">.</span></span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">No prerequisites; suitable for individuals from any academic background.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Accessible course materials from any internet-enabled device.</span></li></ul><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">CPD Certificate from Course Gate</span></h2><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for &pound;9 and the hard copy for &pound;15. Also, you can order both PDF and hardcopy certificates for &pound;22.</span></p><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Career path<br fr-original-style="" style="box-sizing: border-box;"></span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Office Administrator</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Receptionist</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Secretary/Personal Assistant</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Customer Service Representative</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Administrative Support Specialist</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Executive Assistant</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Office Manager</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Career Progression</li></ul>

Course Gate

Office Administration

Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.

Office Admin And Receptionist Diploma 

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			<h4>Overview</h4>		</div>
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							<p><b>Do recent statistics directly correlate with excellent customer service and increased business profitability?</b><span> As the demand for outstanding customer service professionals grows, the skills learned in the </span><b>'Customer Service Diploma'</b><span> are becoming increasingly crucial across various industries. This comprehensive course is tailored to prepare you for the</span><b> dynamic and challenging</b><span> world of customer service, where the ability to handle customers effectively and communicate across multiple platforms can significantly enhance customer satisfaction and loyalty.</span></p><p><span>Mastering these skills through the 'Customer Service Diploma' can unlock diverse career opportunities and contribute positively to an organisation's operational success. </span></p><p><span>Additionally, the </span><b>knowledge</b><span> and </span><b>strategies</b><span> developed through the Customer Service Diploma course will equip you with the tools to navigate and resolve</span><b> complex customer interactions</b><span>, further establishing your role as a pivotal element in</span><b> fostering business</b><span> growth and customer retention.</span></p>						</div>
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			<h4>Description</h4>		</div>
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							<p><span>The 'Customer Service Diploma' offers a detailed curriculum to equip learners with a deep understanding of modern customer service practices. Starting with the core principles of customer service, the course delves into the importance of focusing on the customer and using the telephone as a powerful business tool. </span><b>Learners will gain a comprehensive understanding of how to manage customer interactions positively </b><span>and professionally, enhancing overall customer satisfaction.</span></p><p><span>Subsequent modules address the nuances of handling complaints and enduring workplace stress and critical skills for maintaining composure and professionalism in challenging situations. </span><b>Communication skills are extensively covered</b><span>, with dedicated units on verbal, non-verbal, written, and electronic communication, ensuring learners are well-prepared to interact effectively in any business environment.</span></p><p><span>The Customer Service Diploma course concludes by exploring personal effectiveness techniques, including working with individual styles, identifying goals, and effective energy distribution. Learners will also develop a personal toolbox and action plan to apply their new skills effectively in the workplace. </span><b>This holistic approach ensures that graduates are ready to meet the demands</b><span> of any customer service role, armed with the knowledge and strategies needed for success.</span></p><h5><b>Learning Outcomes:</b></h5><ul><li><span>Understand the fundamentals of high-quality customer service.</span></li><li><span>Develop skills in both verbal and non-verbal communication.</span></li><li><span>Master effective complaint handling and stress endurance techniques.</span></li><li><span>Enhance capabilities in business and electronic communication.</span></li><li><span>Learn to set personal and professional goals effectively.</span></li><li><span>Create and execute a personal action plan for success in customer service roles.</span></li></ul><p><b>Ready to excel in customer service? Enrol in the 'Customer Service Diploma' today and start your journey to becoming a customer service expert.</b></p>						</div>
				</div>
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				<div>
			<h4>Why Choose Us?</h4>		</div>
				</div>
				</div>
		<div>
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				<div>
					<ul>
							<li>
											<span>
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										<span>This course is accredited by the CPD Quality Standards.</span>
									</li>
								<li>
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										<span>Lifetime access to the whole collection of the learning materials.</span>
									</li>
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											<span>
													</span>
										<span>Online test with immediate results.</span>
									</li>
								<li>
											<span>
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										<span>Enroling in the course has no additional cost.</span>
									</li>
								<li>
											<span>
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										<span>You can study and complete the course at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study for the course using any internet-connected device, such as a computer, tablet, or mobile device.</span>
									</li>
						</ul>
				</div>
				</div>
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			<h4>Certificate of Achievement</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
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				<div>
			<h4>Who Is This Course For?</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Aspiring customer service professionals seeking foundational and advanced skills.</span>
									</li>
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										<span>Existing customer service staff aiming to enhance their communication and management skills.</span>
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										<span>Individuals interested in entering customer-facing roles in any industry.</span>
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										<span>Team leaders and managers who oversee customer service operations.</span>
									</li>
								<li>
											<span>
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										<span>Entrepreneurs who want to improve customer satisfaction in their businesses.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Is anyone looking to switch careers to customer service?</span>
									</li>
						</ul>
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				<div>
			<h4>Requirements</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>The Customer Service Diploma course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Customer Service Diploma, without any fuss.</span></p>						</div>
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			<h4>Career Path</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>Customer Service Diploma course will be beneficial for anyone looking to pursue a career as:</span></p>						</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Customer Service Representative</span>
									</li>
								<li>
											<span>
													</span>
										<span>Customer Service Manager</span>
									</li>
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											<span>
													</span>
										<span>Client Relations Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>Call Centre Supervisor</span>
									</li>
								<li>
											<span>
													</span>
										<span>Help Desk Operator</span>
									</li>
								<li>
											<span>
													</span>
										<span>Customer Care Coordinator</span>
									</li>
								<li>
											<span>
													</span>
										<span>Client Services Analyst</span>
									</li>
						</ul>
				</div>
				</div>
				</div>
					</div>
				</div>
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			<div>
						</div>
		</div>
				</div>
				</div>
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				<div>
			<h4>Order Your Certificate</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
				</div>
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					<div>
			
						<span>
						
		</span>
					
		</div>
				</div>
				</div>
				</div>
					</div>
				</div> <div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4"> Understanding Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying Customer Expectations</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing Excellent Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Focusing on the Customer</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Focusing on the Customer</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Service and the Telephone</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service and the Telephone</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Handling Complaints</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Complaints</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Enduring Stress</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Enduring Stress</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Business Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying Basic Communication Techniques</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Formal and Informal Communication</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Verbal and Non-verbal Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Describing Verbal and Non-verbal Communication</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Body Language</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Making Effective Presentations</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fundamentals of Productive Meetings</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Written Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Written Communication</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Electronic Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Electronic Communication</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Communicating with Graphics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Creating Graphics for Business Communication</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communicating Static Information</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communicating Dynamic Information</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Effectively Working for Your Boss</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Representing Your Boss</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communicating Your Boss's Decisions</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Supporting Your Boss and Colleagues</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building a Partnership with Your Boss</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Identifying Goals</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying Goals </td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Effective Energy Distribution</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Energy Distribution </td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Time Logs</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Working with Your Personal Style</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Personal World View</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strengths </td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Building Your Toolbox</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>A Building Your Toolbox </td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Establishing Your Action Plan</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Establishing Your Action Plan </td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

NextGen Learning

Customer Service Diploma Course

<p><strong><em>48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!</em></strong></p><p>Unlock a world of opportunities in the <strong>UK's customer service industry</strong> with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler.</p><p>Elevate your career - enroll today and start your journey towards success!</p><p><strong>Learning outcome of this Customer Complaint Handler- CPD Certified course:</strong></p><ul><li>Understand customer service principles and their significance.</li><li>Differentiate between good and average customer service.</li><li>Communicate effectively with customers using various strategies.</li><li>Maintain a positive attitude in customer interactions.</li><li>Identify and address customer needs with tailored solutions.</li><li>Handle in-person, electronic, and phone customer service professionally.</li><li>Develop problem-solving skills, active listening, and rapport-building techniques.</li></ul><p><strong>Why Prefer This Customer Complaint Handler Course? </strong></p><ul><li>Opportunity to earn a certificate accredited by <strong>CPD QS.</strong></li><li><strong>Get a free student ID </strong>card<strong>! </strong>(£10 postal charges will be applicable for international delivery)</li><li>Get instant access to this Customer Serviece course.</li><li>Learn Customer Serviece from anywhere in the world</li><li>Customer Serviece is affordable and simple to understand</li><li>Customer Serviece is entirely online, interactive lesson with voiceover audio</li><li>Lifetime access to the Customer Serviece course materials</li><li>Customer Serviece comes with 24/7 tutor support</li></ul> <p><strong>** Course Curriculum of Customer Complaint Handler ***</strong></p><p>Here is the curriculum breakdown of the Customer Complaint Handler course:</p><ul><li><strong>Module 01: </strong>Introduction to Customer Service</li><li><strong>Module 02:</strong> What's Different about Good Customer Service?</li><li><strong>Module 03:</strong> Customer Service Communication Strategies</li><li><strong>Module 04:</strong> Establishing Your Attitude</li><li><strong>Module 05:</strong> Identifying and Addressing Customer Needs</li><li><strong>Module 06:</strong> In-Person Customer Service</li><li><strong>Module 07: </strong>Providing Electronic Customer Service</li><li><strong>Module 08:</strong> Aspects of Phone Etiquette</li><li><strong>Module 09:</strong> Building Rapport Over the Phone</li><li><strong>Module 10:</strong> Inbound and Outbound Calls</li><li><strong>Module 11:</strong> Active Listening and Managing Tough Callers</li><li><strong>Module 12:</strong> Managing Interoffice Calls and Voicemail</li><li><strong>Module 13: </strong>Problem Solving over the Phone</li><li><strong>Module 14:</strong> Intra Organisation Dealings</li><li><strong>Module 15:</strong> Measuring Customer Service</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this Customer Service course.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as:</p><ol><li>Customer Service Representative: $30,000 - $45,000</li><li>Customer Support Specialist: $35,000 - $55,000</li><li>Complaints Resolution Officer: $40,000 - $60,000</li><li>Call Center Agent: $28,000 - $40,000</li><li>Client Relations Coordinator: $35,000 - $50,000</li><li>Customer Experience Associate: $32,000 - $48,000</li></ol>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div><p>If you are an <strong>international student,</strong> then you have to pay an additional <strong>10 GBP</strong> as an international delivery charge.</p></div>

                        </div>

Customer Complaint Handler- CPD Certified

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