13 Complaint Handling courses

Participants learn how to handle complaints and negative online reviews with confidence and professionalism. For customer service professionals looking to develop.

Welcome to this comprehensive course on Understanding Complaints and FCA Regulations. Gain the expertise to navigate customer complaints and comprehend Financial Conduct Authority (FCA) regulations effectively. Delve into legitimate communication channels for formal complaints and grasp the FCA's definition of a 'regulated complaint'. Learn emotional intelligence techniques for complaint handling and discover optimal methods for investigation, recording, and reporting. Understand the Financial Ombudsman Service's role, complaints' timelines, record-keeping obligations, and the formal reporting process to the FCA. Master the maintenance of a Complaints Register and delve into Root Cause Analysis Methodology.

"This course aims to explore the intricate link between buyer behavior and effective promotional strategies, emphasizing e-consumer behavior within the digital landscape. Participants will delve into the pivotal role of digital technologies in elevating customer experience, leveraging algorithms, artificial intelligence, mastering online complaint resolution, and post-purchase management. Moreover, it covers integrated marketing communications and relationship marketing, equipping learners with the expertise to assess marketing metrics for proficient customer relationship management upon completion." "After completing this course successfully, learners will gain proficiency in the following key areas: * Understanding buyer behavior and effective promotional strategies. * Analyzing e-consumer behavior in the digital realm. * Implementing digital technologies to enhance customer experience. * Harnessing algorithms and Artificial Intelligence for effective utilization. * Excelling in online complaint handling and post-purchase management. * Implementing integrated marketing communications and relationship marketing strategies. * Evaluating marketing metrics for proficient customer relationship management." This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. It will examine the impact of digital technologies on customer experience, including the use of algorithms and artificial intelligence. The course will also cover topics such as online complaint handling and post-purchase management, integrated marketing communications, and relationship marketing. Additionally, students will learn how to evaluate marketing metrics to manage customer relationships effectively. This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. * VIDEO - COURSE STRUCTURE AND ASSESSMENT GUIDELINES Watch this video to gain further insight. * NAVIGATING THE MSBM STUDY PORTAL Watch this video to gain further insight. * INTERACTING WITH LECTURES/LEARNING COMPONENTS Watch this video to gain further insight. * MANAGING CUSTOMER EXPERIENCE COMMUNICATION Self-paced pre-recorded learning content on this topic. * MANAGING CUSTOMER EXPERIENCE COMMUNICATION Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. * Customer Experience Communication Manager * Customer Journey Communication Specialist * Experience Design and Communications Lead * Customer Relations Communications Coordinator * Brand Experience Manager * Customer Engagement Strategist * Digital Customer Experience Manager * Customer Experience Communications Analyst * User Experience Communication Consultant * Customer Insight and Engagement Officer     AVERAGE COMPLETION TIME 2 Weeks ACCREDITATION 3 CPD Hours LEVEL Advanced START TIME Anytime 100% ONLINE Study online with ease. UNLIMITED ACCESS 24/7 unlimited access with pre-recorded lectures. LOW FEES Our fees are low and easy to pay online.

Unlock the potential of your middle management team with our comprehensive Middle Manager Management Training course. Over six modules, we delve into the core responsibilities and skills that define successful middle managers. From understanding corporate obligations to honing leadership and decision-making abilities, this course equips your team with the knowledge and tools they need to excel in their roles. Discover the telltale signs of poor management and learn effective strategies for complaint mitigation. Elevate your middle managers through grooming, coaching, and mentoring techniques that foster growth and development. Invest in their success, and watch as they drive productivity, innovation, and harmony within your organization. Key Features * CPD Accredited * FREE PDF + Hardcopy certificate * Fully online, interactive course * Self-paced learning and laptop, tablet and smartphone-friendly * 24/7 Learning Assistance * Discounts on bulk purchases Course Curriculum of Middle Manager Management Training * Module 01 : Middle Managers and Management An Introduction * Module 02 : Corporate Responsibilities of Middle Manager * Module 03 : Middle Manager as Leader and Decision Maker * Module 04 : Signs of Poor Management * Module 05 : Complain Mitigation * Module 06 : Grooming, Coaching and Mentoring Middle Managers Learning Outcomes: * Grasp fundamental middle management principles. * Understand corporate responsibilities and ethics. * Develop leadership and decision-making prowess. * Identify and rectify signs of poor management. * Effectively mitigate complaints and conflicts. * Master grooming, coaching, and mentoring strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * Middle managers aspiring to enhance their effectiveness. * Team leaders seeking to refine their leadership skills. * Supervisors looking to align with corporate responsibilities. * Professionals aiming to improve complaint handling. * Managers interested in mentoring and coaching techniques. * Those desiring to elevate their middle management career. * Organisations aiming to foster a culture of excellence. * Businesses dedicated to staff development and growth. CAREER PATH * Middle Manager * Team Leader * Department Supervisor * Operations Manager * Project Manager * Senior Supervisor CERTIFICATES DIGITAL CERTIFICATE Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. HARD COPY CERTIFICATE Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field. A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Enrol now to learn all about it! Learning outcomes * Instant access to verified and trusted information * Participate in creative and interactive training exercises * Rapid assessment and instruction for all subjects * The freedom to study anywhere, at your own pace * Professional support from dedicated instructors dedicated to online learning Why Prefer this Course? * Opportunity to earn a certificate accredited by CPD after completing this Relationship Manager course * Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) * Standard-aligned lesson planning * Innovative and engaging content and activities * Assessments that measure higher-level thinking and skills * Complete the program in your own time, at your own pace * Each of our students gets full 24/7 tutor support We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it. Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information. ****Course Curriculum**** Here is the curriculum breakdown of course: Module 01: Introduction to Customer Relationship Management (CRM) * What is Customer Relationship Management? * Why Customer Relationship Management? * Commercial usages of CRM * The Benefits of the Customer Value Management Approach * Summary Module 02: CRM Fundamentals * Defining CRM * Types of CRM * Misunderstandings * CRM Models * Customer Lifecycle * Summary Module 03: CRM Strategies * CRM Perspectives * Functional Level * Customer-facing Front-end Level * Company-wide Level * Elements of a CRM Strategy * CRM Vision * Culture of Customer Orientation * Integration and Alignment of Organizational Processes * Data and Technology Support * CRM Implementation * Developing a CRM Strategy * Step 1: Gaining Enterprise-Wide Commitment * Step 2: Building a CRM Project Team * Step 3: Analyzing Business Requirements * Step 4: Defining the CRM Strategy * Customer Strategy * Summary Module 04: Data Analysis in CRM * The Perspectives of Data Analysis * Tools for Data Analysis * Correlation Analysis * Regression Analysis * Factor Analysis * Cluster Analysis * Conjoint Analysis * Data Analysis Methodology * Customer Segmentation * Recency-Frequency-Monetary Value * Lifetime Value Analysis * Predictive Modelling * Market Basket Analysis (MBA) * Click Stream Analysis * Personalisation * Summary Module 05: CRM Databases * Types of Databases * Customer Database * Prospect Database * Cluster Database * Enhancement Database * The Benefits of Marketing Databases * Application of Marketing Databases * Applications that Affect Customer Relationship * Applications that Affect Other Business Operations * Summary Module 06: Deepening Customer Relationship * Importance of Customer Acquisition and Retention * Customer Acquisition * The Cost of Customer Acquisition * Customer Retention * Reorganisation for Retaining Customers * Customer Retention Marketing Strategies * Summary Module 07: Communication Skills * Effective Listening Skills * Verbal Communication * Written Communication * Oral Communication * Non-Verbal Communication * Communication Strategies * Summary * Assessment Module 08: Negotiation Techniques * Basic Types of Negotiations * Phases of Negotiation * Preparation * Development * Closure * Negotiation Techniques * Strategies for Identifying Mutual Gain * Effective Negotiation Practise * Negotiation on Behalf of Others * Summary * Assessment Module 09: Conflict Management * Definition of Conflict * Benefits of Confrontation * Prevention of Conflicts * Anger Management * Conflict Resolution Techniques * Research * Presentation * Take Action * Summary * Assessment Module 10: Time Management * Activities Planning and Prioritising * Overcoming Procrastination * Crisis Handling * Organising Workspace to Make Better Use of Time * Planning of Meetings * Summary * Assessment Module 11: Handling Customer Complaints * Importance of Handling Customer Complaints * Principles of Good Complaint Handling * Getting it Right * Being Customer Focused * Being Open and Accountable * Acting Fairly and Proportionately * Putting things right * Seeking Continuous Improvement * The Role of CRM in Handling Customer Complaints * Summary Module 12: Future of CRM * Trends Driving Change in Customer Interaction * The Changing Face of CRM * What is Digital CRM * Digital CRM in Practice * Where to Start * Cyber Security Concerns * Summary Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs. REQUIREMENTS No formal qualification is required. CAREER PATH Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning. CERTIFICATES CPD ACCREDITED CERTIFICATE Digital certificate - £10 DIPLOMA IN RELATIONSHIP MANAGER TRAINING AT QLS LEVEL 4 Hard copy certificate - £99 After successfully completing the Diploma in Relationship Manager Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - * 99 GBP inside the UK * 109 GBP (including postal fees) for international delivery CPD Accredited Certificate * 29 GBP for Printed Hardcopy Certificate inside the UK * 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.

OVERVIEW Do recent statistics directly correlate with excellent customer service and increased business profitability? As the demand for outstanding customer service professionals grows, the skills learned in the 'Customer Service Diploma' are becoming increasingly crucial across various industries. This comprehensive course is tailored to prepare you for the dynamic and challenging world of customer service, where the ability to handle customers effectively and communicate across multiple platforms can significantly enhance customer satisfaction and loyalty. Mastering these skills through the 'Customer Service Diploma' can unlock diverse career opportunities and contribute positively to an organisation's operational success.  Additionally, the knowledge and strategies developed through the Customer Service Diploma course will equip you with the tools to navigate and resolve complex customer interactions, further establishing your role as a pivotal element in fostering business growth and customer retention. DESCRIPTION The 'Customer Service Diploma' offers a detailed curriculum to equip learners with a deep understanding of modern customer service practices. Starting with the core principles of customer service, the course delves into the importance of focusing on the customer and using the telephone as a powerful business tool. Learners will gain a comprehensive understanding of how to manage customer interactions positively and professionally, enhancing overall customer satisfaction. Subsequent modules address the nuances of handling complaints and enduring workplace stress and critical skills for maintaining composure and professionalism in challenging situations. Communication skills are extensively covered, with dedicated units on verbal, non-verbal, written, and electronic communication, ensuring learners are well-prepared to interact effectively in any business environment. The Customer Service Diploma course concludes by exploring personal effectiveness techniques, including working with individual styles, identifying goals, and effective energy distribution. Learners will also develop a personal toolbox and action plan to apply their new skills effectively in the workplace. This holistic approach ensures that graduates are ready to meet the demands of any customer service role, armed with the knowledge and strategies needed for success. LEARNING OUTCOMES: * Understand the fundamentals of high-quality customer service. * Develop skills in both verbal and non-verbal communication. * Master effective complaint handling and stress endurance techniques. * Enhance capabilities in business and electronic communication. * Learn to set personal and professional goals effectively. * Create and execute a personal action plan for success in customer service roles. Ready to excel in customer service? Enrol in the 'Customer Service Diploma' today and start your journey to becoming a customer service expert. WHY CHOOSE US? * This course is accredited by the CPD Quality Standards. * Lifetime access to the whole collection of the learning materials. * Online test with immediate results. * Enroling in the course has no additional cost. * You can study and complete the course at your own pace. * Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. CERTIFICATE OF ACHIEVEMENT Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99. WHO IS THIS COURSE FOR? * Aspiring customer service professionals seeking foundational and advanced skills. * Existing customer service staff aiming to enhance their communication and management skills. * Individuals interested in entering customer-facing roles in any industry. * Team leaders and managers who oversee customer service operations. * Entrepreneurs who want to improve customer satisfaction in their businesses. * Is anyone looking to switch careers to customer service? REQUIREMENTS The Customer Service Diploma course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Customer Service Diploma, without any fuss. CAREER PATH Customer Service Diploma course will be beneficial for anyone looking to pursue a career as: * Customer Service Representative * Customer Service Manager * Client Relations Manager * Call Centre Supervisor * Help Desk Operator * Customer Care Coordinator * Client Services Analyst ORDER YOUR CERTIFICATE To order CPD Quality Standard Certificate, we kindly invite you to visit the following link: COURSE CURRICULUM Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals  00:10:00 Effective Energy Distribution Energy Distribution  00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths  00:09:00 Building Your Toolbox A Building Your Toolbox  00:10:00 Establishing Your Action Plan Establishing Your Action Plan  00:11:00 Order Your Certificate Order Your Certificate 00:00:00

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler. Elevate your career - enroll today and start your journey towards success! Learning outcome of this Customer Complaint Handler- CPD Certified course: * Understand customer service principles and their significance. * Differentiate between good and average customer service. * Communicate effectively with customers using various strategies. * Maintain a positive attitude in customer interactions. * Identify and address customer needs with tailored solutions. * Handle in-person, electronic, and phone customer service professionally. * Develop problem-solving skills, active listening, and rapport-building techniques. Why Prefer This Customer Complaint Handler Course? * Opportunity to earn a certificate accredited by CPD QS. * Get a free student ID card! (£10 postal charges will be applicable for international delivery) * Get instant access to this Customer Serviece course. * Learn Customer Serviece from anywhere in the world * Customer Serviece is affordable and simple to understand * Customer Serviece is entirely online, interactive lesson with voiceover audio * Lifetime access to the Customer Serviece course materials * Customer Serviece comes with 24/7 tutor support ** Course Curriculum of Customer Complaint Handler *** Here is the curriculum breakdown of the Customer Complaint Handler course: * Module 01: Introduction to Customer Service * Module 02: What's Different about Good Customer Service? * Module 03: Customer Service Communication Strategies * Module 04: Establishing Your Attitude * Module 05: Identifying and Addressing Customer Needs * Module 06: In-Person Customer Service * Module 07: Providing Electronic Customer Service * Module 08: Aspects of Phone Etiquette * Module 09: Building Rapport Over the Phone * Module 10: Inbound and Outbound Calls * Module 11: Active Listening and Managing Tough Callers * Module 12: Managing Interoffice Calls and Voicemail * Module 13: Problem Solving over the Phone * Module 14: Intra Organisation Dealings * Module 15: Measuring Customer Service CPD 10 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody. REQUIREMENTS You will not need any prior background or expertise to enrol in this Customer Service course. CAREER PATH After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as: 1. Customer Service Representative: $30,000 - $45,000 2. Customer Support Specialist: $35,000 - $55,000 3. Complaints Resolution Officer: $40,000 - $60,000 4. Call Center Agent: $28,000 - $40,000 5. Client Relations Coordinator: $35,000 - $50,000 6. Customer Experience Associate: $32,000 - $48,000 CERTIFICATES CPD ACCREDITED CERTIFICATE Digital certificate - £10 CPD ACCREDITED CERTIFICATE Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

OVERVIEW Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! COURSE PREVIEW LEARNING OUTCOMES * Understand how to build trust with your customer  * Develop the skills required for effective communication * Learn how to deal with different types of customers  * Know the strategies to resolve customer-centric complaints *  Grasp the techniques of customer-compliant prevention and service recovery WHY TAKE THIS COURSE FROM JOHN ACADEMY? * Affordable, well-structured and high-quality e-learning study materials * Engaging tutorial videos, materials from the industry-leading experts * Opportunity to study in a user-friendly, advanced online learning platform * Efficient exam systems for the assessment and instant result * Earn UK & internationally recognised accredited qualification * Easily access the course content on mobile, tablet, or desktop from anywhere, anytime * Excellent career advancement opportunities * Get 24/7 student support via email. WHAT SKILLS WILL YOU LEARN FROM THIS COURSE? * Communication  * Complaint Management  * Complaint Prevention WHO SHOULD TAKE THIS CUSTOMER CARE COMPLAINTS MANAGEMENT COURSE? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. ARE THERE ANY ENTRY REQUIREMENTS? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. CERTIFICATE OF ACHIEVEMENT After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. CAREER PATH€‹ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  * Customer Care Executive  * Customer Service Manager  * Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

DESCRIPTION: Did you ever face a situation in your workplace like you are not happy with the decision taken by your supervisor? And you wanted to ask someone else that what are they thinking about the decision; whether they would make the same thing? This Employee Dispute Resolution Course offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. Here, everything you need to know about employee dispute resolution through meditation. So, why waiting just join this course today and brush up your skills and knowledge. LEARNING OUTCOMES: * Learn the definition and terms of peer review process * Get to know a system for employees to file grievances and a management to respond * Learn how to select a facilitator as well as a panel * Know the things that are involved in the hearing process, starting from preliminary meetings to the hearing, and the decision procedures * Get to know about the responsibilities and of the powers a panel should possess * Learn to execute the professional questioning methods as well as the probing techniques * Learn the reasons for which the peer review panels fail and you can overcome these risks ASSESSMENT: * At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. * Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Employee Dispute Resolution Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Employee Dispute Resolution Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What is Peer Review? 00:15:00 Initiating the Process 00:15:00 The Peer Review Panel 00:15:00 Asking Questions 00:30:00 The Peer Review Process 00:30:00 Panel Walk Through 00:15:00 Why Does the Process Fail? 00:15:00 Mock Exam Mock Exam- Employee Dispute Resolution Course 00:20:00 Final Exam Final Exam- Employee Dispute Resolution Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00