9 Complaint Handling courses

Participants learn how to handle complaints and negative online reviews with confidence and professionalism. For customer service professionals looking to develop.

Welcome to this comprehensive course on Understanding Complaints and FCA Regulations. Gain the expertise to navigate customer complaints and comprehend Financial Conduct Authority (FCA) regulations effectively. Delve into legitimate communication channels for formal complaints and grasp the FCA's definition of a 'regulated complaint'. Learn emotional intelligence techniques for complaint handling and discover optimal methods for investigation, recording, and reporting. Understand the Financial Ombudsman Service's role, complaints' timelines, record-keeping obligations, and the formal reporting process to the FCA. Master the maintenance of a Complaints Register and delve into Root Cause Analysis Methodology.

"This course aims to explore the intricate link between buyer behavior and effective promotional strategies, emphasizing e-consumer behavior within the digital landscape. Participants will delve into the pivotal role of digital technologies in elevating customer experience, leveraging algorithms, artificial intelligence, mastering online complaint resolution, and post-purchase management. Moreover, it covers integrated marketing communications and relationship marketing, equipping learners with the expertise to assess marketing metrics for proficient customer relationship management upon completion." "After completing this course successfully, learners will gain proficiency in the following key areas: * Understanding buyer behavior and effective promotional strategies. * Analyzing e-consumer behavior in the digital realm. * Implementing digital technologies to enhance customer experience. * Harnessing algorithms and Artificial Intelligence for effective utilization. * Excelling in online complaint handling and post-purchase management. * Implementing integrated marketing communications and relationship marketing strategies. * Evaluating marketing metrics for proficient customer relationship management." This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. It will examine the impact of digital technologies on customer experience, including the use of algorithms and artificial intelligence. The course will also cover topics such as online complaint handling and post-purchase management, integrated marketing communications, and relationship marketing. Additionally, students will learn how to evaluate marketing metrics to manage customer relationships effectively. This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. * VIDEO - COURSE STRUCTURE AND ASSESSMENT GUIDELINES Watch this video to gain further insight. * NAVIGATING THE MSBM STUDY PORTAL Watch this video to gain further insight. * INTERACTING WITH LECTURES/LEARNING COMPONENTS Watch this video to gain further insight. * MANAGING CUSTOMER EXPERIENCE COMMUNICATION Self-paced pre-recorded learning content on this topic. * MANAGING CUSTOMER EXPERIENCE COMMUNICATION Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. * Customer Experience Communication Manager * Customer Journey Communication Specialist * Experience Design and Communications Lead * Customer Relations Communications Coordinator * Brand Experience Manager * Customer Engagement Strategist * Digital Customer Experience Manager * Customer Experience Communications Analyst * User Experience Communication Consultant * Customer Insight and Engagement Officer     AVERAGE COMPLETION TIME 2 Weeks ACCREDITATION 3 CPD Hours LEVEL Advanced START TIME Anytime 100% ONLINE Study online with ease. UNLIMITED ACCESS 24/7 unlimited access with pre-recorded lectures. LOW FEES Our fees are low and easy to pay online.

Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.

OVERVIEW Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! COURSE PREVIEW LEARNING OUTCOMES * Understand how to build trust with your customer  * Develop the skills required for effective communication * Learn how to deal with different types of customers  * Know the strategies to resolve customer-centric complaints *  Grasp the techniques of customer-compliant prevention and service recovery WHY TAKE THIS COURSE FROM JOHN ACADEMY? * Affordable, well-structured and high-quality e-learning study materials * Engaging tutorial videos, materials from the industry-leading experts * Opportunity to study in a user-friendly, advanced online learning platform * Efficient exam systems for the assessment and instant result * Earn UK & internationally recognised accredited qualification * Easily access the course content on mobile, tablet, or desktop from anywhere, anytime * Excellent career advancement opportunities * Get 24/7 student support via email. WHAT SKILLS WILL YOU LEARN FROM THIS COURSE? * Communication  * Complaint Management  * Complaint Prevention WHO SHOULD TAKE THIS CUSTOMER CARE COMPLAINTS MANAGEMENT COURSE? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. ARE THERE ANY ENTRY REQUIREMENTS? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. CERTIFICATE OF ACHIEVEMENT After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. CAREER PATH€‹ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  * Customer Care Executive  * Customer Service Manager  * Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

DESCRIPTION: Did you ever face a situation in your workplace like you are not happy with the decision taken by your supervisor? And you wanted to ask someone else that what are they thinking about the decision; whether they would make the same thing? This Employee Dispute Resolution Course offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. Here, everything you need to know about employee dispute resolution through meditation. So, why waiting just join this course today and brush up your skills and knowledge. LEARNING OUTCOMES: * Learn the definition and terms of peer review process * Get to know a system for employees to file grievances and a management to respond * Learn how to select a facilitator as well as a panel * Know the things that are involved in the hearing process, starting from preliminary meetings to the hearing, and the decision procedures * Get to know about the responsibilities and of the powers a panel should possess * Learn to execute the professional questioning methods as well as the probing techniques * Learn the reasons for which the peer review panels fail and you can overcome these risks ASSESSMENT: * At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. * Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Employee Dispute Resolution Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Employee Dispute Resolution Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What is Peer Review? 00:15:00 Initiating the Process 00:15:00 The Peer Review Panel 00:15:00 Asking Questions 00:30:00 The Peer Review Process 00:30:00 Panel Walk Through 00:15:00 Why Does the Process Fail? 00:15:00 Mock Exam Mock Exam- Employee Dispute Resolution Course 00:20:00 Final Exam Final Exam- Employee Dispute Resolution Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In a world where customer satisfaction is paramount, 'Complaints Handling for Customer Care: Best Practices' emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences. Learning Outcomes * Grasp the intrinsic link between complaints and augmenting customer value. * Cultivate robust relationships through rapport-building techniques. * Demonstrate mastery in tailoring communication styles to diverse customer types. * Implement customer-focused solutions for resolving complaints seamlessly. * Utilise advanced technology and tools for proactive service recovery and enhanced customer care. WHY CHOOSE THIS COMPLAINTS HANDLING FOR CUSTOMER CARE: BEST PRACTICES COURSE? * Unlimited access to the course for a lifetime. * Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. * Structured lesson planning in line with industry standards. * Immerse yourself in innovative and captivating course materials and activities. * Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. * Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule. * Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. WHO IS THIS COMPLAINTS HANDLING FOR CUSTOMER CARE: BEST PRACTICES COURSE FOR? * Customer service representatives aiming to elevate their problem-solving prowess. * Managers overseeing customer care departments and seeking systemic improvements. * Entrepreneurs wanting to instil a customer-centric culture within their startups. * Complaints handling teams looking to optimise their approaches. * Anyone passionate about transforming customer challenges into loyalty-building moments. CAREER PATH * Customer Service Representative: £18,000 - £28,000 * Complaints Handler: £20,000 - £33,000 * Customer Experience Manager: £25,000 - £55,000 * Customer Care Director: £55,000 - £80,000 * Customer Retention Specialist: £23,000 - £40,000 * Customer Support Technology Consultant: £30,000 - £60,000 PREREQUISITES This Complaints Handling for Customer Care: Best Practices does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complaints Handling for Customer Care: Best Practices was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CERTIFICATION After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. COURSE CURRICULUM Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00

Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues. This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED * Housekeeping Items * Pre-Assignment Review * Workshop Objectives * The Parking Lot * Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU * Be Grateful * Keep Your Body Healthy * Focus on Positive Thoughts * Invoke Inner Peace * Case Study 3 - INTERNAL STRESS MANAGEMENT * Irritability * Unhappiness with Your Job * Feeling Underappreciated * Not Well-Rested * Case Study 4 - EXTERNAL STRESS MANAGEMENT * Office Furniture Not Ergonomically Sound * High Noise Volume in the Office * Rift with Co-Workers * Demanding Supervisor * Case Study 5 - TRANSACTIONAL ANALYSIS * What is Transactional Analysis? * Parent * Adult * Child * Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? * They Have Truly Had a Bad Experience and Want to Vent * They Have Truly Had a Bad Experience and Want Someone to be Held Accountable * They Have Truly Had a Bad Experience and Want Resolution * They Are Generally Unhappy * Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE * Listen to the Customer?s Complaint * Build Rapport * Do Not Respond with Negative Words or Emotion * Offer a Verbal Solution to Customer * Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON * Listen to the Customer?s Complaint * Build Rapport * Responding with Positive Words and Body Language * Besides Words, What to Look For? * Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS * Who are Angry * Who Are Rude * With Different Cultural Values * Who Cannot Be Satisfied * Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER * Angry Customer * Rude Customer * Culturally Diverse Customer * Impossible to Please Customer * Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT * Call the Customer * Send the Customer an Email * Mail the Customer a Small Token * Handwritten or Typed Letter * Case Study 12 - WRAPPING UP * Words From The Wise * Review Of The Parking Lot * Lessons Learned * Recommended Reading * Completion Of Action Plans And Evaluations