Description

Overview

Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course.

In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery.

So, if you desire to take your customer service skills to the next level and increase your employability, join today!

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Learning Outcomes

Understand how to build trust with your customer

Develop the skills required for effective communication

Learn how to deal with different types of customers

Know the strategies to resolve customer-centric complaints

Grasp the techniques of customer-compliant prevention and service recovery

Why Take This Course From John Academy?

Affordable, well-structured and high-quality e-learning study materials

Engaging tutorial videos, materials from the industry-leading experts

Opportunity to study in a user-friendly, advanced online learning platform

Efficient exam systems for the assessment and instant result

Earn UK & internationally recognised accredited qualification

Easily access the course content on mobile, tablet, or desktop from anywhere, anytime

Excellent career advancement opportunities

Get 24/7 student support via email.

What Skills Will You Learn from This Course?

Communication

Complaint Management

Complaint Prevention

Who Should Take This Customer Care Complaints Management Course?

Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.

Are There Any Entry Requirements?

This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.

Certificate of Achievement

After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.

Career Pathâ

This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as

Customer Care Executive

Customer Service Manager

Call Center Executive

Module 01: Complaints & Customer Value
	Complaints & Customer Value	00:14:00
Module 02: Building Rapport & Trust
	Building Rapport & Trust	00:11:00
Module 03: Effective Communication
	Effective Communication	00:13:00
Module 04: Handling Various Customer Types
	Handling Various Customer Types	00:13:00
Module 05: Customer-Centric Complaint Resolution
	Customer-Centric Complaint Resolution	00:14:00
Module 06: Proactive Complaint Prevention and Service Recovery
	Proactive Complaint Prevention and Service Recovery	00:14:00
Module 07: Advanced Technology and Tools in Customer Care
	Advanced Technology and Tools in Customer Care	00:22:00
Certificate and Transcript
	Order Your Certificates and Transcripts	00:00:00

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Customer Care Complaints Management

By John Academy

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