Richmond

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Do you use&nbsp;video as a tool to promote your charity, business, organisation or campaigns?</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">And if you don&rsquo;t, do you feel as if you ought to?</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Videos account for more than 80% of all consumer internet traffic. So the pressure to use video as a marketing and PR tool has increased enormously.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">But the cost can be prohibitive. Using a<span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);">&nbsp;<a href="https://roughhousemedia.co.uk/rough-house-services/video-production-content-creation/" style="color: rgb(128, 0, 128); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(128, 0, 128);">video production company</a></span>, such as ours, might be ideal, but for many it is out of reach &ndash; particularly if, like many of our clients, you&rsquo;re a charity.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">However, there is an alternative, which more and more organisations are choosing, especially those which need&nbsp;to produce regular digital content.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">That is to produce the video yourself.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Nowadays, you do not even need to invest in a video camera. All you need is your smart phone, some simple equipment you can buy on Amazon for as little as &pound;80, plus&nbsp;your laptop or PC.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This&nbsp;is why we have developed a new smartphone video training course, Smart Video.</p><h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Our smartphone video training course covers:</h4><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Equipment &ndash; including setting up your phone, microphones, tripods and editing programmes</li><li fr-original-style="" style="box-sizing: border-box;">Planning your video</li><li fr-original-style="" style="box-sizing: border-box;">Techniques to give your films broadcast-quality polish</li><li fr-original-style="" style="box-sizing: border-box;">Getting the perfect shot &ndash; including shot sizes, positioning the camera, framing, lighting, sound, sequences and backgrounds</li><li fr-original-style="" style="box-sizing: border-box;">Filming interviews</li><li fr-original-style="" style="box-sizing: border-box;">An introduction to editing</li><li fr-original-style="" style="box-sizing: border-box;">Producing videos for social media</li></ul><h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Bespoke training</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The course can&nbsp;be tailored to the type of videos you need to make.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">If most of your videos will be interviews, we&rsquo;ll focus on presenting your interviewee in the best possible light &ndash; literally.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">If, on the other hand, you need to film buildings, events or products, we&rsquo;ll tailor the course&nbsp;accordingly.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">If your video needs a script, we&rsquo;ll give you tips and techniques on how to &ldquo;write to pictures&rdquo;, so your messages comes across well.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">And on all our courses, we&rsquo;ll give you a guide to the best equipment and apps to use to enhance your filming and editing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The smartphone video course will be led by&nbsp;<span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><a href="https://roughhousemedia.co.uk/rough-house-team/" target="_blank" rel="noopener noreferrer" style="color: rgb(128, 0, 128); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(128, 0, 128);">Paul Curran</a></span>&nbsp;who has many years experience producing, filming and editing films and videos, for the BBC and corporate clients.</p>

Rough House Media

Mobile Video Production

Smartphone video production

<h2>The Effective Director</h2><p>Do you know as much as you should about the role of the director? ...and of the board?</p><p>Do your fellow directors know as much as they should?</p><p>And are you all working together as effectively as you could? Are you being the best board you can be?</p><p>If you can't say 'yes' to all these questions, you need to do something about it. This programme with Sam Griffiths will help you fill in the gaps and point you in the right direction.</p><p>This workshop will give you:</p><ul><li>A clearer understanding of the directors' individual and collective liabilities and responsibilities - and the penalties of getting it wrong</li><li>A better appreciation of how to apply the principles of corporate governance to help build an effective organisation</li><li>An insight into how to balance the different aspects of the role - governance and entrepreneurship</li><li>An opportunity to discuss with your fellow directors what you need to do next</li></ul><section>
                    <h3>Directors' liabilities and corporate governance</h3><ul><li>What is a company? What can it do?</li><li>What is a director? Types of director</li><li>Director's responsibilities</li><li>Internal governance</li><li>Corporate administration</li><li>Financial difficulties and investigations</li><li>General duties</li><li>Promoting the success of the company</li><li>Embedding duties</li><li>Practical steps</li><li>Legal context</li><li>Duty to act in good faith and with due care</li><li>Conflicts of interest</li></ul><h3>Corporate accountability and the board</h3><ul><li>Corporate governance - the wider debate</li><li>Preventing failure</li><li>Leadership</li><li>Key drivers of effective governance</li><li>Where does governance slip up?</li><li>What is a board?</li><li>Roles of the board</li><li>The Chair-CEO relationship</li><li>NED roles</li><li>ED roles</li><li>Effectiveness of the board</li><li>Board maturity matrix</li><li>Governance for large private companies - the Wates principles</li></ul><h3>The entrepreneurial board</h3><ul><li>Characteristics of entrepreneurial directors</li><li>Traditional director competencies</li><li>Director motivation</li><li>Balancing governance and innovation</li><li>Entrepreneurial leadership</li><li>The importance and application of innovation within the business</li><li>Developing a sustainable value creation model</li><li>Improving and driving the agenda</li><li>Board calendar</li><li>Directors as entrepreneurs</li></ul><h3>Next steps</h3><ul><li>What will you do to improve your approach to governance and your role as a director?</li><li>What will be different about your next board meeting?</li><li>Board maturity</li><li>What do performance and success mean to your board?</li><li>Are there key messages / assumptions you need to challenge?</li><li>Do you have adequate succession plans in place?</li><li>What are your board's future and legacy issues?</li><li>Action plans</li><li>Turning rhetoric into reality</li><li>Starting conversations to develop board and senior management team insight</li><li>Evaluating board and senior management effectiveness</li><li>Improving information flows between the board and the senior management team</li></ul>


                </section>

Maximum Performance

The Effective Director

<p>These virtual sessions focus on how to manage performance on a continual basis throughout the year. They cover the importance of setting clear objectives in partnership with employees, how to measure performance and how to ensure appraisals / performance development reviews (PDRs) add value. The sessions emphasise the benefits of holding regular performance conversations, giving effective feedback and nipping performance issues in the bud.</p>
<p>Recognising that there is a wide spectrum of individual performance, we also look at how to manage high performers, poor performers and the majority of performers in the middle, as well as how to deal with other challenging performance issues.</p>
<h4>Each session has a main focus:</h4>
<ul>
<li>Webinar 1: Objective-setting</li>
<li>Webinar 2: PDRs</li>
<li>Webinar 3: Performance conversations</li>
<li>Webinar 4: Performance management skills</li>
</ul><ul><li>UNDERSTAND THE BENEFITS OF MANAGING PERFORMANCE ON A CONTINUOUS BASIS</li><li>BE ABLE TO SET SMARTS OBJECTIVES</li><li>KNOW HOW TO MEASURE AND ASSESS PERFORMANCE FAIRLY AND CONSISTENTLY</li><li>UNDERSTAND THE IMPORTANCE OF WORKING IN PARTNERSHIP WITH EMPLOYEES</li><li>KNOW HOW TO PREPARE FOR AND CONDUCT EFFECTIVE PDRS AND 1:1S</li><li>MANAGE A RANGE OF PERFORMANCE LEVELS AND CHALLENGING SITUATIONS</li><li>HAVE BUILT ESSENTIAL SKILLS, INCLUDING EFFECTIVE COMMUNICATION SKILLS</li><li>KNOW THE BENEFITS OF USING A COACHING APPROACH AND HOW TO GIVE AND RECEIVE HIGH QUALITY FEEDBACK</li></ul><section>
                    <h3>Session One</h3><h4>1. Welcome, agenda, overview</h4><ul><li>Objectives and agenda</li></ul><h4>2. Performance management</h4><ul><li>Performance management as a continuous process</li><li>Key elements throughout the year (linked to your organisation's approach)</li><li>Benefits of a robust and structured approach</li><li>Ownership, roles and responsibilities</li><li>Working in partnership with employees</li></ul><h4>3. Creating a great year</h4><ul><li>Balancing business expectations and employee needs / wants</li><li>The process and approach in your organisation</li></ul><h4>4. Understanding objectives</h4><ul><li>Goals and objectives</li><li>The bigger picture</li><li>Benefits and challenges in setting objectives</li><li>Behavioural objectives and link to values</li></ul><h4>5. Making objectives SMARTS</h4><ul><li>Understanding SMARTS</li><li>Exercise: Are these objectives SMARTS?</li><li>Guidance on how to make objectives truly SMARTS</li><li>Practical exercise: application to real objectives</li></ul><h4>6. Open forum</h4><ul><li>Questions and challenges</li></ul><h4>7. Action plans and next steps</h4><h3>Session Two</h3><h4>1. Welcome, agenda, overview</h4><ul><li>Objectives and agenda</li></ul><h4>2. Measuring and assessing performance</h4><ul><li>Revisiting clarity of expectations and SMARTS objectives</li><li>Measuring performance objectively and fairly</li><li>Evidencing task-based performance</li><li>Evidencing behaviours and demonstration of values</li></ul><h4>3. PDRs</h4><ul><li>Purpose, benefits and what happens in practice</li><li>The process in your organisation</li><li>Whose PDR is it? Ensuring employee engagement</li><li>Measures of success for the PDR</li><li>Best practice tips</li></ul><h4>4. Preparation</h4><ul><li>Preparation - manager and employee</li><li>The importance of mind-set</li></ul><h4>5. Conducting a PDR</h4><ul><li>Structuring the PDR</li><li>Looking back at performance</li><li>Agreeing expectations</li><li>Future aspirations</li><li>Career and development conversations</li><li>Mid- and year-end reviews</li><li>Documentation and follow-up</li></ul><h4>6. Open form</h4><ul><li>Questions and challenges</li></ul><h4>7. Action plans and next steps</h4><h3>Session Three</h3><h4>1. Welcome, agenda, overview</h4><ul><li>Objectives and agenda</li></ul><h4>2. Performance conversations</h4><ul><li>Purpose and benefits of regular performance conversations</li><li>Separating these conversations from other 1:1s</li><li>Everyday opportunities to focus on performance</li></ul><h4>3. Best practice</h4><ul><li>Shared experience and guidance on best practice</li><li>A partnership approach</li><li>Tips on overcoming challenges, eg, time, ownership and engagement, etc</li></ul><h4>4. Planning for the conversation</h4><ul><li>Manager</li><li>Employee</li></ul><h4>5. The conversation</h4><ul><li>An effective structure</li><li>Style and approach</li><li>Documentation and follow-up</li><li>Exercise: Assessing effectiveness of your conversations</li></ul><h4>6. Managing performance</h4><ul><li>Managing different levels of performance</li><li>Tailoring your approach</li><li>Resources and support</li><li>Exercise: Scenarios</li></ul><h4>7. Open forum</h4><ul><li>Questions and challenges</li></ul><h4>8. Action plans and next steps</h4><h3>Session Four</h3><h4>1. Welcome, agenda, overview</h4><ul><li>Objectives and agenda</li></ul><h4>2. The context</h4><ul><li>The performance management cycle</li><li>Formal elements and other performance conversations</li></ul><h4>3. Key skills</h4><ul><li>Keys skills relevant to all performance conversations</li><li>Exercise: A checklist and self-assessment - strengths and development areas</li></ul><h4>4. Rapport and trust</h4><ul><li>The relationship between manager and employee</li><li>Creating rapport and building trust</li><li>Exercise: The trust equation</li></ul><h4>5. Key communication skills</h4><ul><li>The communication process</li><li>Managing inferences and assumptions</li><li>Effective questioning and active listening skills</li></ul><h4>6. A coaching approach</h4><ul><li>The push-pull continuum</li><li>Understanding your preferred style</li><li>Benefits of a coaching approach and when to coach</li><li>Spotting opportunities to coach</li><li>Exercise: Using coaching skills in bite-sized conversations</li></ul><h4>7. Feedback</h4><ul><li>Positive feedback v praise and constructive feedback v criticism</li><li>Principles of feedback and how to structure feedback</li><li>Exercise: preparing and delivering feedback</li><li>Receiving feedback well</li></ul><h4>8. Open forum</h4><ul><li>Application of skills in scenarios relevant to group</li><li>Questions and challenges</li></ul><h4>9. Action plans and next steps</h4>


                </section>

Performance Management

Harpenden

<h2>Management Essentials: In-House</h2><h3>Get the essentials firmly under your belt</h3><p>The most common reason for leaving a job is dissatisfaction with one's manager.</p><p>Being an effective, supportive and clear manager is crucial for ensuring staff retention, team motivation and happiness, and business success.</p><p>This practical workshop explores ideal manager behaviours, helping you get the most out of your team by giving clear direction, coaching, cheerleading and delegating effectively. This is an opportunity to explore management dilemmas and hone your managerial abilities - and to ensure that you're not the manager everyone wants to get away from!</p><h3>What's in it for you?</h3><ul><li>Understand the difference between management and leadership</li><li>Recognise the importance of acting as a manager rather than one of the team</li><li>Know how to manage performance effectively, on a daily basis</li><li>Know how to give effective feedback that motivates people to improve</li><li>Be able to create SMART objectives and communicate expectations clearly to your team</li><li>Understand your management style and know how to flex your approach</li><li>Know when and how to participant effectively</li><li>Boost your confidence in handling tricky management situations</li></ul><section>
                    <h3>Understanding management</h3><ul><li>When have you been really happy at work? Or really unhappy? What difference did your manager make?</li><li>Why we all need - and need to be - great managers</li><li>Benefits of great management to the individual, the manager, the organisation</li><li>6 leadership styles</li></ul><h3>Adapting your actions to meet individual needs</h3><ul><li>Stages of competence</li><li>The skill / will model</li></ul><h3>Giving direction</h3><ul><li>How to effectively give clear direction to people</li><li>The value of a clear vision to keep a team on track and create clear direction</li></ul><h3>The performance management cycle</h3><ul><li>The importance of managing performance daily</li><li>Why communicating expectations and standards upfront is essential</li></ul><h3>Giving feedback</h3><ul><li>The BIF-S (Behaviour, Impact, Future, Share) model for giving feedback</li><li>Positive feedback</li><li>Developmental feedback</li></ul><h3>Setting and communicating expectations</h3><ul><li>Why successful managers set and communicate SMART objectives</li><li>Why clearly communicating what is required of people helps avoid problems later</li></ul><h3>Supporting and coaching</h3><ul><li>The key coaching skills</li><li>When to coach - and when not to</li></ul><h3>Encouraging and cheerleading</h3><ul><li>How to encourage and cheerlead people who are competent but still cautious and lacking confidence in their ability</li><li>How to help people overcome self-doubt and feel they can do what is required</li></ul><h3>Delegating</h3><ul><li>The benefits of delegation - for both parties</li><li>4 stages of delegation</li><li>Checks and controls</li></ul>#BBD0E0Â»


                </section>

Management Essentials: In-House

<h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Whether you have to chair a meeting, pitch a proposal or speak at a conference you need good communication and presentation skills.</strong></h4><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Addressing a group of people with assurance and confidence does not come naturally to everyone.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Our presentation skills training courses will teach you how to conquer your fears and give a successful and memorable performance.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">We will tailor the training to your specific needs, from coaching before an important keynote or honing your pitch to improving your negotiation and influencing skills, or learning how to network effectively.</p><h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">A typical course can cover:</h4><ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;">Recognising the strengths of your own communication style</li><li fr-original-style="" style="box-sizing: border-box;">Using the different elements of voice and body language effectively</li><li fr-original-style="" style="box-sizing: border-box;">Conquering your nerves and use body language to your advantage</li><li fr-original-style="" style="box-sizing: border-box;">Pitching presentations so they meet your audiences&rsquo; needs</li><li fr-original-style="" style="box-sizing: border-box;">Structuring a presentation so the audience is engaged from start to finish</li><li fr-original-style="" style="box-sizing: border-box;">Using visual aids</li><li fr-original-style="" style="box-sizing: border-box;">Handling questions</li></ul><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">All our presentation skills training is bespoke, with options including one-to-one coaching, combined training and coaching programmes and group training courses. All these courses can be delivered virtually, as well as face to face.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">As many of the skills needed to give a good presentation are shared with media interviews, we frequently combine our presentation skills and media interview skills training.</p><h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Venue</h4><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">We deliver courses in the most appropriate format for your circumstances &ndash; whether face to face or online.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.</p>

Presentation Skills

Presentation skills

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A <a href="https://www.tsxscreen.com/tsx-vibrating-centrifuge-manufacturer/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Coal Centrifuge</a> is a vital piece of equipment used in the coal preparation process to remove excess water from the coal. This machine operates on the principle of centrifugal force, rapidly spinning coal slurry to separate the water from the coal particles. The use of a coal centrifuge is crucial in reducing the moisture content of coal, which not only enhances its quality but also improves its burning efficiency and reduces transportation costs. By effectively dewatering the coal, the centrifuge ensures that the final product is of higher quality, suitable for various industrial applications.</p><h3 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h3>

Coal Centrifuge

<h2>Personal Effectiveness in a Day</h2><p>This workshop will give you the opportunity to hold up the mirror and explore who you are and what you stand for, and how this plays out in your working relationships. We rarely get the chance (or we may not want to...) to step back and see how our values and beliefs are played out in the workplace.</p><p>By understanding your motivations and drivers it will enable you to enhance relationships and build rapport with those important to you to be successful.</p><h3>Learning objectives</h3><p>This very practical workshop will help you:</p><ul><li>Understand why you do the things you do</li><li>Know your values and why you stand up for them</li><li>Define your 'brand' and know your value!</li><li>Build relationships with key stakeholders</li><li>Reflect on your career choices so far</li><li>Look ahead to defining and meeting your goals (if you don't have any, why not?!)</li><li>Make the best use of developing your emotional intelligence</li><li>Reduce stress by knowing what you need to let go of</li><li>Know your unconscious bias</li></ul><section>
                    <h3>Welcome and introduction</h3><ul><li>Welcome to the workshop</li><li>The right learning environment for you</li><li>What do you stand for? Your values defined</li><li>Do you know yourself?</li></ul><h3>Your past state</h3><ul><li>Your career choices so far</li><li>Career anchors</li><li>Are you where you planned to be?</li></ul><h3>Your present state</h3><ul><li>Your brand - your unique selling point</li><li>Your network - is it working for you</li><li>Your stakeholders - how are you perceived?</li><li>Emotionally intelligent...or not?</li></ul><h3>Your future state</h3><ul><li>Setting your goals in life</li><li>What you need to do differently</li><li>Building on success - your action plan</li></ul><h3>Review and action plans</h3><p>Top tips and tools</p>


                </section>

Personal Effectiveness in a Day

Edinburgh

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Let&#39;s have a coffee and a natter!&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Share your experiences around facilitation, bring a success to celebrate, or a challenge to chew over... while enjoying a cup of something and a nibble. Free for all to attend, and open to members of IAF World and non members alike.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please book, then, if there are any last minute changes or problems we know how to get in touch with you, but, it&#39;s ok to turn up on the day! Find us on the ground floor in Levels Cafe - we&rsquo;ll have an IAF sign at our table.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information email <a href="mailto:chair@iaf-scotland.org" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; text-decoration: inherit; cursor: pointer;">chair@iaf-scotland.org</a>.</p>

IAF Scotland

IAF Scotland Monday Morning Meetup!

General Admission

<h2>Service Mindset</h2><p>Giving service isn't enough these days. People expect - and deserve - consistent and high-quality service. If they don't get it, they may go elsewhere - and generate negative publicity for your organisation. This interactive virtual session is focused on changing mindsets and behaviours so that participants meet and exceed the expectations of their customers (internal or external). They will learn valuable techniques for providing excellent service, handling difficult or dissatisfied customers effectively and, where appropriate, identifying up-sell opportunities along the way. They will explore their own mindset and how to reframe thoughts to feel more positive.</p><h3>Learning objectives</h3><ul><li>Appreciate the impact great service has on the business</li><li>Learn how to connect with a customer effectively</li><li>Recognise the importance of taking ownership for the customer's experience</li><li>Have techniques for dealing with different customers - including dissatisfied customers</li><li>Know how to end a customer interaction with a smile</li></ul><section>
                    <h3>Welcome, agenda, developing a service mindset</h3><p>Group discussion to explore the different experiences people have had of service, good and bad. The difference between internal and external customers. We all have customers. The customer service chain and how poor service can affect the business. How to develop a service mindset. Welcome, agenda and objectives.</p><h3>Presenting yourself and the organisation</h3><p>Giving a strong first impression if dealing with internal customers. The importance of rapport and connection, how to maintain this with internal or external customers. Building relationships.</p><h3>Understanding the customer's need</h3><p>Questions to ask to gain clarity - effective ways of gently probing. Open v closed questions and when to use them. How to use the questioning funnel. The power of using the word 'and' to lead the customer gently through requests for information. Using sweeper questions: 'Is there anything else it would be useful for me to know?' Pairs activity with scenarios and peer feedback.</p><h3>Taking ownership and solving their problems</h3><p>Although some customers just want the opportunity to speak and be listened to, most people get in touch because they want a problem solving. In a group sharing session using microphone with company-specific examples, participants discuss what solutions they could offer to each customer's problem from what's available. How to describe the solution in a way that's simple to understand and appealing to them and refer back to the customer's needs to gain agreement to what you're proposing. Volunteers from the session practise communicating the group's preferred solution.</p><h3>Handling challenging customers</h3><p>Group sharing session to discuss the situations they find challenging with clients/customers and recommendations from peers and trainer for how to handle them.</p><h3>Action plans and next steps</h3><p>Participants reflect on their next steps and how they will implement their learning in the workplace. What can they each do to leave their customers with a smile? Each person makes a commitment for what they will do differently in a group whiteboard which can be circulated to participants following the session as a reminder of their actions.</p><h3>Close</h3>


                </section>

Service Mindset

Cardiff

Eyesto Education

English as a Foreign Language (EFL)

English Language Teaching

English Speaking

English for Academic Purposes (EAP)

English as a Second Language

English

Business English

LEVEL UP YOUR ENGLISH SKILLS WITH US.

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is for those who would like to start a business as a Colour Consultant. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is designed for trainees worldwide and is delivered over five colour modules plus one marketing module, each lasting four hours. Including homework, the complete course will take up approximately 30 hours of your time.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are no prerequisites for signing up for this course, we will take you through all the theory and practical sessions, building your knowledge and confidence in the subjects.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our virtual approach to training means that you really do have the best seat in the house!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All of the sessions are conducted &lsquo;live&rsquo; and online by your Colour Me Beautiful trainer. Classes are kept deliberately small to enhance your learning; maximum number 4.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Immediately after your virtual training you will have the flexibility to run your own&nbsp;Colour Me Beautiful&nbsp;business as a colour consultant, meaning you can start to earn money straight away.</p><div style="color: rgb(10, 10, 10); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(10, 10, 10);"><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">TOPICS</h5></div><div style="color: rgb(10, 10, 10); box-sizing: border-box;" fr-original-style=" color: rgb(10, 10, 10);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The History of Colour Me Beautiful</li><li fr-original-style="" style="box-sizing: border-box;">The Colour Me Beautiful System</li><li fr-original-style="" style="box-sizing: border-box;">Dominant Colour Types</li><li fr-original-style="" style="box-sizing: border-box;">Understanding colour terms</li><li fr-original-style="" style="box-sizing: border-box;">Draping techniques for women &amp; men</li><li fr-original-style="" style="box-sizing: border-box;">Practise on volunteers</li><li fr-original-style="" style="box-sizing: border-box;">Cosmetic colour selection and application</li><li fr-original-style="" style="box-sizing: border-box;">Conducting a consultation</li><li fr-original-style="" style="box-sizing: border-box;">Setting up and marketing your business</li><li fr-original-style="" style="box-sizing: border-box;">How to conduct group presentations</li></ul><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">As well as training in colour, we also include business and marketing, sales and presentation skills, along with ongoing training to enhance your skills.</span></div><div style="color: rgb(10, 10, 10); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(10, 10, 10);"><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">By the end of this course you will</h5></div><div style="color: rgb(10, 10, 10); box-sizing: border-box;" fr-original-style=" color: rgb(10, 10, 10);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Be confident in assessing the dominant colouring using the Colour Me Beautiful system</li><li fr-original-style="" style="box-sizing: border-box;">Be able to conduct a colour analysis using the dominant colours</li><li fr-original-style="" style="box-sizing: border-box;">Be confident in applying a simple make-up routine to your client</li><li fr-original-style="" style="box-sizing: border-box;">Have the required knowledge to market your business</li><li fr-original-style="" style="box-sizing: border-box;">Understand the Colour Me Beautiful back office procedures</li></ul><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">You will receive</strong></div><div style="color: rgb(10, 10, 10); box-sizing: border-box;" fr-original-style=" color: rgb(10, 10, 10);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">20 hours of live online colour tuition with your tutor</li><li fr-original-style="" style="box-sizing: border-box;">4 hours live online business &amp; marketing training</li><li fr-original-style="" style="box-sizing: border-box;">Starter Kit</li><li fr-original-style="" style="box-sizing: border-box;">Comprehensive training manual</li><li fr-original-style="" style="box-sizing: border-box;">Certificate upon completion</li><li fr-original-style="" style="box-sizing: border-box;">Trade account</li><li fr-original-style="" style="box-sizing: border-box;">Access to the consultant support forum</li><li fr-original-style="" style="box-sizing: border-box;">Access to consultant lounge</li><li fr-original-style="" style="box-sizing: border-box;">International directory listing</li><li fr-original-style="" style="box-sizing: border-box;">12 months Colour Me Beautiful licence upon course completion</li></ul></div></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Colour Me Beautiful

Beauty Specialist

Color Theory

Cosmetics

Beauty & Makeup

Beauty Therapy

Learn the foundation to colour analysis with this 5 day live and online, interactive course

Intermediate Colour Analysis

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Created in association with the <a href="http://uxqb.org/" target="_blank" rel="noreferrer noopener" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">International Usability and UX Qualification Board</a>, this professional 2.5 day course and UX certification programme covers usability evaluation methods and theories &ndash; in particular, usability testing. It is independently assessed/certified by Certible.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Bunnyfoot were the pioneers and are now one of the leading providers of the Certified Practitioner of User Experience Course (CPUX) in the United Kingdom.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Please note:</strong> To take the CPUX-UT course, you must have passed the <a href="https://bunnyfoot.com/ux-training/cpux-foundation/" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">CPUX-F foundation exam.</a></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">CPUX (Certified Professional for Usability and User Experience) is an international standard for qualification of individuals who are professionally involved in developing or ensuring the usability or user experience of products.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">CPUX-UT (CPUX-Usability Testing) is an advanced module which focuses on the preparation, moderation, and analysis of usability tests and builds on the foundational CPUX-F course. 50% of the course will be spent on practical exercises like writing test tasks, moderation, and communicating usability test results.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">You can find more information about CPUX at <a href="http://www.cpux.org/" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">www.cpux.org</a></p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;The CPUX-Usability Testing course&nbsp;exceeded my expectations.&nbsp;Its&nbsp;comprehensive content, hands-on approach&nbsp;and experienced instructor&nbsp;empowered me with advanced usability testing skills and confidence in discussing UX matters with senior stakeholders. Highly recommended for those looking to elevate their usability and user experience expertise.&ldquo;</p><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;"><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Talita Meier</strong></strong></cite><br fr-original-style="" style="box-sizing: border-box;"><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">UI/UX Designer, Modis GmbH</cite></p></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This course is for anyone holding the CPUX-F foundation certification. It is the perfect addition to your UX knowledge if you are involved or interested in usability testing, whether you are a product manager, software developer or designer.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Taking this course will:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Provide you with thorough knowledge of the theory and practicalities of usability testing to be able to confidently carry out this essential methodology in your research</li><li fr-original-style="" style="box-sizing: border-box;">Help you acquire knowledge and skills that follow the established conventions</li><li fr-original-style="" style="box-sizing: border-box;">Be a recognised proof of your knowledge of usability testing</li></ul><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This certification is one of the advanced qualifications of the CPUX curriculum.</p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The course is based on content from the <a href="http://www.uxqb.org/en/" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">International Usability and User Experience Qualification Board</a> (UXQB) and delivered remotely.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The course provides a deep dive into several aspects of usability testing:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Planning</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Test plans</li><li fr-original-style="" style="box-sizing: border-box;">Rest scripts</li><li fr-original-style="" style="box-sizing: border-box;">Pilot studies</li><li fr-original-style="" style="box-sizing: border-box;">Recruitment</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Execution</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Preparation</li><li fr-original-style="" style="box-sizing: border-box;">Briefing</li><li fr-original-style="" style="box-sizing: border-box;">Pre-session interviews</li><li fr-original-style="" style="box-sizing: border-box;">Moderation</li><li fr-original-style="" style="box-sizing: border-box;">Test tasks</li><li fr-original-style="" style="box-sizing: border-box;">De-briefing</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicating your results</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Analysis of results</li><li fr-original-style="" style="box-sizing: border-box;">Rest reporting</li><li fr-original-style="" style="box-sizing: border-box;">KJ-method</li><li fr-original-style="" style="box-sizing: border-box;">Video summaries</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Quantitative usability tests</strong> (measuring usability correctly)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Variants of usability testing</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Discount</li><li fr-original-style="" style="box-sizing: border-box;">Remote</li><li fr-original-style="" style="box-sizing: border-box;">Unattended</li><li fr-original-style="" style="box-sizing: border-box;">RITE</li><li fr-original-style="" style="box-sizing: border-box;">Retrospective recall</li><li fr-original-style="" style="box-sizing: border-box;">Eye-tracking</li><li fr-original-style="" style="box-sizing: border-box;">A/B</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Ethical rules for usability tests</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&ldquo;Selling&rdquo; usability tests and usability test results to your colleagues</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Other usability evaluation methods</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Inspections</li><li fr-original-style="" style="box-sizing: border-box;">Surveys</li></ul></li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Certification test</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The course and certification consists of:</strong></p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">a 2.5 day training course provided by Bunnyfoot</li><li fr-original-style="" style="box-sizing: border-box;">(optional) a theoretical exam which lasts for 90 minutes and is independently assessed by Certible &ndash; provides theory only certification</li><li fr-original-style="" style="box-sizing: border-box;">(optional) a theory + practical which includes planning and implementation of a usability test which is assessed by Certible &ndash; provides theory and practical certification</li></ul><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">For the theoretical test, you must answer a number of questions about usability evaluation within 90 minutes. The CPUX-UT course runs Tuesday &ndash; Thursday (finishing at 3pm) and the theoretical examination is scheduled Friday at 09:30am.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">For the practical part, you must plan, conduct and report a usability test with at least 3 usability test participants of a website. The timing for this is arranged at your convenience with Certible.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">In order to gain the CPUX-UT certification, you must score at least 70% in either the theory or theory and practical (if taken) tests.&nbsp;</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">You can find an example of a complete certification test here: <a href="http://www.uxqb.org/en/" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">www.uxqb.org/en</a></p><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Timings</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Day 1 &ndash; Tuesday, 09:00 hrs &ndash; 17:00hrs</li><li fr-original-style="" style="box-sizing: border-box;">Day 2 &ndash; Wednesday, 09:00 hrs &ndash; 17:00hrs</li><li fr-original-style="" style="box-sizing: border-box;">Day 3 &ndash; Thursday, 09:00 hrs &ndash; 15:00 hrs</li></ul><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Theoretical examination, Friday at 09:30 hrs.</p><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What are the UXQB and CPUX?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The International Usability and User Experience Qualification Board (UXQB) is a consortium of internationally recognised experts in usability and user experience. UXQB&rsquo;s objective is to develop, maintain and manage the certification program (CPUX: Certified Professional for Usability and User Experience).</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">CPUX is an international standard for qualification of people working professionally within UX. So far professional UX-organizations in six European countries have joined UXQB: Germany, Switzerland, Austria, England, Holland and Denmark.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">CPUX-F, Certified Professional for Usability and User Experience &ndash; Foundation Level, is the basic UX certification and foundation for more advanced certifications in usability testing (CPUX-UT), user requirements engineering (CPUX-UR); interaction specification, information architecture and prototyping (CPUX-IIP), and usability engineering (CPUX-UE).</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Read more about UX certification <a href="http://www.uxqb.org/en/" target="_blank" rel="noreferrer noopener" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">www.uxqb.org/en</a> where you can also find curricula and examples of the tasks that you have to solve if you want to be certified. The course includes many additional, unpublished examples of test tasks.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Bunnyfoot

UI / UX Design

Ux Research

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design. 

Certified Professional for Usability and User Experience – Usability Testing and Evaluation (CPUX-UT)

<p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 79);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Get on the fast-track to achieving recognition as a BRCGS Professional with this 3-Day product safety management program.&nbsp;</span></p><p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 79);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This 3-day session will comprise of 3 of the following 4 courses:&nbsp;</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="color: rgb(77, 77, 79); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(77, 77, 79); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(234, 118, 0); box-sizing: border-box;" fr-original-style=" color: rgb(234, 118, 0);">Risk</span> <span style="color: rgb(234, 118, 0); box-sizing: border-box;" fr-original-style=" color: rgb(234, 118, 0);">Assessment</span></strong><span style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">&nbsp;&ndash; This one-day course will provide delegates with a thorough understanding of risk assessment and enable them to use different risk assessment models. &nbsp;</span></li><li style="color: rgb(77, 77, 79); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(77, 77, 79); font-size: 16px;"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(234, 118, 0); box-sizing: border-box;" fr-original-style=" color: rgb(234, 118, 0);">Root Cause Analysis</span></strong> &ndash; This one-day course will provide delegates with a thorough understanding of root cause analysis (RCA) to know its importance and be able to perform it competently. &nbsp;</span></li><li style="color: rgb(77, 77, 79); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(77, 77, 79); font-size: 16px;"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(234, 118, 0); box-sizing: border-box;" fr-original-style=" color: rgb(234, 118, 0);">Validation and Verification</span>&nbsp;</strong>&ndash; This one-day course will provide delegates with a thorough understanding of validation and verification, so they know the level of detail required for each process and are able to use validation and verification in practice. </span></li><li style="color: rgb(77, 77, 79); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(77, 77, 79); font-size: 16px;"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(234, 118, 0); box-sizing: border-box;" fr-original-style=" color: rgb(234, 118, 0);">VACCP&nbsp;</span></strong><span style="color: rgb(234, 118, 0); box-sizing: border-box;" fr-original-style="color: rgb(234, 118, 0);"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(51, 51, 51);">&ndash; This one-day course&nbsp;</span></span></span></span>will provide you with a thorough understanding of vulnerability assessment for food fraud and enable you to use techniques to better identify and mitigate risks associated to raw materials in the supply chain. <span style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></span></li></ul><p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The above courses are e</span><span style="color: rgb(51, 51, 51); font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(51, 51, 51); font-size: 16px;">specially helpful when implementing some of the requirements in the BRCGS Standards.</span></p><p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);"><span style="color: rgb(51, 51, 51); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 16px;">These courses form part of the requirement to achieve recognition as a BRCGS Professional. Full details of the requirements to complete the program can be found&nbsp;<a href="https://www.brcgs.com/training/brcgs-professional/about-the-programme/" target="_blank" style="color: rgb(234, 118, 0); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" id="isPasted" fr-original-style=" color: rgb(234, 118, 0);">here</a>.<br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">By booking the Fast Track program, a substantial saving is made on purchasing the courses individually (25% discount). Once you have purchased your Fast Track program, please contact us to confirm which 3 courses you have selected.</span></p>

Ask Sonia Limited

Food Safety

Risk Assessment

HACCP

Official BRCGS Professional 3-Day Fast Track program.
Delivered online (Zoom) by a live BRCGS Approved Training Partner.
Exam and Certificate fee included in the price.

BRCGS Professional 3-Day Fast Track (3 Days)

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This one-day course will empower you to conduct your very own behavioural research in which watching users try to accomplish tasks is the most effective and efficient way to make engaging, easy-to-use designs. Learn from our experts about important usability testing techniques, such as planning, facilitating, and engaging stakeholders.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">As with most things in life, the best way to become good at usability testing is practice! That&rsquo;s why this course contains not only lessons built on evidence-based approaches, but also gives you an opportunity to apply what you&rsquo;ve learned through a practical project. You will work in teams practicing planning and conducting a usability study and receive immediate expert feedback from the course instructors, who are also experienced consultants working on live client projects. It&rsquo;s fun, it&rsquo;s interactive and you will meet interesting people to exchange ideas and experiences with.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">By the end of the course, you&rsquo;ll leave with plenty of knowledge on how to run usability testing and improve the UX design of your project.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">The way we approach user testing will change for the better as a result of attending the course. Thanks Bunnyfoot!</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Josh Vince</strong></strong><br fr-original-style="" style="box-sizing: border-box;">Product Manager, TRX</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you are responsible for making improvements to the usability and performance of a website or app &ndash; this course is for you.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Perhaps you&rsquo;re a:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Interface designers who want to experience hands-on techniques for testing and evaluating their designs with end users.</li><li fr-original-style="" style="box-sizing: border-box;">User experience professional with some usability testing experience under your belt but not formal training or current procedures in place.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Developer on digital teams who want to validate their assumptions about users.</li><li fr-original-style="" style="box-sizing: border-box;">Project manager who wants to manage the usability testing projects/process.</li><li fr-original-style="" style="box-sizing: border-box;">Marketing manager who wants to see samples of usability test plans and other deliverables from usability tests.</li><li fr-original-style="" style="box-sizing: border-box;">Digital designers who want to learn the kind of practical knowledge that you can&rsquo;t get from reading a book.</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Topics covered in the course include:</p><h4 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Introduction to usability:</h4><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Why watching users attempt activities is better than interviewing them about their behaviour</li><li fr-original-style="" style="box-sizing: border-box;">Face-to-face (in lab usability testing sessions) vs. remote&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Formative versus summative testing</li><li fr-original-style="" style="box-sizing: border-box;">Remote research (moderated vs. unmoderated)</li></ul><h4 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Preparing for a usability test study &ndash; creating your plan:</h4><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">How testing fits into a project or development cycle and when is best to test</li><li fr-original-style="" style="box-sizing: border-box;">Targeting, recruiting and finding the right participant for your study</li><li fr-original-style="" style="box-sizing: border-box;">Deciding on the number of participants required for your usability study and understanding when it is appropriate to increase this number&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Determining scope of study, what material will be tested, what to observe</li><li fr-original-style="" style="box-sizing: border-box;">How to create a good selection of test tasks and how to test whether they are appropriate&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">How to turn tasks into usable usability test scenarios that can be used within the usability test sessions&nbsp;</li></ul><h4 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Run a remote, moderated usability test session:</h4><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Pilot testing your study</li><li fr-original-style="" style="box-sizing: border-box;">Moderation tips, techniques and how to avoid common mistakes&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Ethical rules you need to follow as a moderator&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Managing challenging situations- opportunity to share experience and stories from the field</li><li fr-original-style="" style="box-sizing: border-box;">Options when it comes to note taking and knowing what observations to look for and record&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">How to encourage other stakeholders to get involved/engage with the research sessions&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Step-by-step instruction on how to conduct your own usability studies</li><li fr-original-style="" style="box-sizing: border-box;">Instructor feedback to test moderators</li></ul><h4 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">How to process the data captured: Finding, fixing and presenting back the usability problems uncovered:</h4><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Analyse your data with an affinity mapping and how not to feel overwhelmed</li><li fr-original-style="" style="box-sizing: border-box;">Generating research insights and design ideas/recommendations</li><li fr-original-style="" style="box-sizing: border-box;">Reporting your results effectively that will generate actions/reactions from your team/stakeholders&nbsp;</li></ul><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">Very interactive. I liked the breaks between sections to write scenarios, fill in the boxes and sense check what learnt.</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Caroline Lambert</strong><br fr-original-style="" style="box-sizing: border-box;">Head of Customer Research, The FT</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the training, you will be able to:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Describe and discuss the benefits of and key factors involved in usability testing</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the components that make a good test</li><li fr-original-style="" style="box-sizing: border-box;">Specify and plan an appropriate usability test</li><li fr-original-style="" style="box-sizing: border-box;">Carry out a basic usability test</li><li fr-original-style="" style="box-sizing: border-box;">Analyse and report the results of a usability test</li></ul><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for Remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li><li fr-original-style="" style="box-sizing: border-box;">Access to Miro</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Usability Testing

Reading

Nottingham

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">If you are new into the role of assessing; want to become a qualified assessor or assess learners as part of a teaching or training role, this qualification will provide you with a sound knowledge of using assessment competently and appropriately.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course is delivered over 4 x half day workshops via Zoom, followed by 3 assignments.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">Through attending this course, you will be able to understand:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">The role of an assessor and others involved in the assessment process</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">How to plan assessment</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Different assessment methods and making assessment decisions</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">How to involve learners and others in the assessment process</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Legal and regulatory requirements relating to assessment</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This course can be completed in bilingually (workshops are in English, assignments and mentoring can be done in Welsh)</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">Following completion of this course, you can complete further qualifications in assessment, once you have access to two learners to carry out assessment with.</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(58, 58, 58);">First step on the ladder to becoming a qualified assessor</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Do not have to be working in a role as an assessor</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Interactive online workshops and one to one support to complete assignments</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Course delivery, mentoring &amp; support with an experienced assessor</div></li></ul></div>

If you are new into the role of assessing; want to become a qualified assessor or assess learners as part of a teaching or training role, this qualification will provide you with a sound knowledge of using assessment competently and appropriately.
The course is delivered over 4 x half day workshops via Zoom, followed by 3 assignments.
Through attending this course, you will be able to understand:
The role of an assessor and others involved in the assessment process
How to plan assessment
Different assessment methods and making assessment decisions
How to involve learners and others in the assessment process
Legal and regulatory requirements relating to assessment



Further Information
This course can be completed in bilingually (workshops are in English, assignments and mentoring can be done in Welsh)
Following completion of this course, you can complete further qualifications in assessment, once you have access to two learners to carry out assessment with.



Benefits
First step on the ladder to becoming a qualified assessor
Do not have to be working in a role as an assessor
Interactive online workshops and one to one support to complete assignments
Course delivery, mentoring & support with an experienced assessor

Panda Education and Training Ltd

Assessor Training

Level 3 Award in Understanding the Principles and Practices of Assessment

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">This official BRCGS one-day course provides delegates with a thorough understanding of risk assessment and enables them to use different risk assessment models. This is particularly useful when implementing product safety management systems onsite, and when implementing the requirements of the BRCGS Standards.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">This course is part of the <a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" target="_blank" rel="noreferrer noopener" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">BRCGS Professional recognition programme</a>.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course, you will:</p><ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Understand risk assessment terminology</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Be able to choose and use different risk assessment models for processes onsite</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Understand what BRCGS expects from a thorough risk assessment</p></li></ul>

This official BRCGS one-day course provides delegates with a thorough understanding of risk assessment and enables them to use different risk assessment models. This is particularly useful when implementing product safety management systems onsite, and when implementing the requirements of the BRCGS Standards.
This course is part of the BRCGS Professional recognition programme.
At the end of the course, you will:
Understand risk assessment terminology
Be able to choose and use different risk assessment models for processes onsite
Understand what BRCGS expects from a thorough risk assessment

Official BRCGS Product Safety Management course: Risk Assessment
Delivered online (Zoom) by a live BRCGS Approved Training Partner.
Exam and Certificate fee included in the price.

BRCGS Risk Assessment (1 Day)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 4 week online Course is suitable for complete beginners and improvers who would like to learn to paint in Watercolour.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Each session is 40 minutes live on Tuesday evening and start at 7.00-7.40pm Via Zoom<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">On this Course you will:<br fr-original-style="" style="box-sizing: border-box;">* learn to prepare your water colour paints and mix colours.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">* learn a variety of watercolour techniques including, washes, wet in wet, graded, dry brush Flat Wash, Loose watercolour see photos, we will cover a variety of subjects.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">* will be taught live by your tutor online via zoom with step- by -step demonstrations and clear explanations of the various stages.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">* Learners will then carry the various tasks alongside the tutor who will be at hand for any questions that you may have.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">This is a 4 week course offered live online via zoom this course rolls on and new dates will be added.</p>
<h2 fr-original-style="" style="box-sizing: border-box;">What&#39;s included in the price?</h2>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online Tuition<br fr-original-style="" style="box-sizing: border-box;">Step by step Demonstrations via Zoom in the live class<br fr-original-style="" style="box-sizing: border-box;">Clear explanation from your Tutor<br fr-original-style="" style="box-sizing: border-box;">reference handouts sent via email</p>
<h2 fr-original-style="" style="box-sizing: border-box;">What you will need</h2>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Starter Kit Available from Tutor - Please email for details<br fr-original-style="" style="box-sizing: border-box;">Watercolour paints - tubes or pans<br fr-original-style="" style="box-sizing: border-box;">Watercolour paper ( Cold Pressed 300 gsm 140lb)<br fr-original-style="" style="box-sizing: border-box;">Round watercolour brushes- size 4 and 6 ( or similar)<br fr-original-style="" style="box-sizing: border-box;">HB graphite pencil to draw image<br fr-original-style="" style="box-sizing: border-box;">Eraser<br fr-original-style="" style="box-sizing: border-box;">Mixing Palette<br fr-original-style="" style="box-sizing: border-box;">2 x jars of clean water<br fr-original-style="" style="box-sizing: border-box;">Kitchen paper<br fr-original-style="" style="box-sizing: border-box;">Hairdryer<br fr-original-style="" style="box-sizing: border-box;">Sketchbook<br fr-original-style="" style="box-sizing: border-box;">Tracing paper</p>
<h2 fr-original-style="" style="box-sizing: border-box;">Suitable for</h2>
<ul fr-original-style="" fr-original-class="fa-ul course-checklists" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Adults</li>
<li fr-original-style="" style="box-sizing: border-box;">Engagement, birthdays &amp; anniversaries</li>
<li fr-original-style="" style="box-sizing: border-box;">Intermediate level</li>
<li fr-original-style="" style="box-sizing: border-box;">Seniors</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for beginners</li>
<li fr-original-style="" style="box-sizing: border-box;">Teenagers</li>
<li fr-original-style="" style="box-sizing: border-box;">Wheelchair users</li>
</ul>

Art By Purnima

Watercolour Painting

Watercolour Techniques for All - 4 week Online Course Tuesday Evenings Via Zoom

General admission

<div style="color: rgb(36, 39, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(36, 39, 41);">The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.</div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);">Delegates successfully completing the e-learning will:<br fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have an awareness of how to correctly identify and select the appropriate form of personal<br fr-original-style="" style="box-sizing: border-box;">protection against falls from MEWPs.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness only of how to check, use, maintain and store a harness and<br fr-original-style="" style="box-sizing: border-box;">lanyard with manufacturer&rsquo;s instructions.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.</li></ul></div>

Kingfisher Access

The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.

Delegates successfully completing the e-learning will:
Have an awareness of how to correctly identify and select the appropriate form of personal
protection against falls from MEWPs.
Have a theoretical awareness only of how to check, use, maintain and store a harness and
lanyard with manufacturer’s instructions.
Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.

IPAF - Harness Awareness 

Sale

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">online workshop</strong> introduces you to the technique of writing with a pointed calligraphy pen in two hours. It is ideal for testing the waters before committing to an entire course, as you can follow the instructions with a 2B pencil if you haven&#39;t yet got a calligraphy pen.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During the two-hour session, you will get clear instructions and support to practice your first strokes using basic shapes and decorative strokes. The video will be available for a month after the session.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p>

This live online workshop introduces you to the technique of writing with a pointed calligraphy pen in two hours. It is ideal for testing the waters before committing to an entire course, as you can follow the instructions with a 2B pencil if you still need to get a calligraphy pen.
During the two-hour session, you will receive clear instructions and support to practice your first strokes using basic shapes and decorative strokes. The video will be available for two months for you to watch at your leisure.
 

CalligrAbility

Online Course Creation

Calligraphy

Handwriting

Pen & Ink

Teaching Online

Learn the technique of writing with a pointed nib, with CalligrAbilty, and have the best start for your calligraphy adventure .

66992 Courses

Smartphone video production

By Rough House Media

The Effective Director

By Maximum Performance

Performance Management

By Maximum Performance

Management Essentials: In-House

By Maximum Performance

Presentation skills

By Rough House Media

Coal Centrifuge

By Coal Centrifuge

Personal Effectiveness in a Day

By Maximum Performance

IAF Scotland Monday Morning Meetup!

By IAF Scotland

Service Mindset

By Maximum Performance

LEVEL UP YOUR ENGLISH SKILLS WITH US.

By Eyesto Education

Search By Location