Management Essentials: In-House

Understand the difference between management and leadership

Recognise the importance of acting as a manager rather than one of the team

Know how to manage performance effectively, on a daily basis

Know how to give effective feedback that motivates people to improve

Be able to create SMART objectives and communicate expectations clearly to your team

Understand your management style and know how to flex your approach

Know when and how to participant effectively

Boost your confidence in handling tricky management situations

When have you been really happy at work? Or really unhappy? What difference did your manager make?

Why we all need - and need to be - great managers

Benefits of great management to the individual, the manager, the organisation

6 leadership styles

Stages of competence

The skill / will model

How to effectively give clear direction to people

The value of a clear vision to keep a team on track and create clear direction

The importance of managing performance daily

Why communicating expectations and standards upfront is essential

The BIF-S (Behaviour, Impact, Future, Share) model for giving feedback

Positive feedback

Developmental feedback

Why successful managers set and communicate SMART objectives

Why clearly communicating what is required of people helps avoid problems later

The key coaching skills

When to coach - and when not to

How to encourage and cheerlead people who are competent but still cautious and lacking confidence in their ability

How to help people overcome self-doubt and feel they can do what is required

The benefits of delegation - for both parties

4 stages of delegation

Checks and controls