Duration
1 Days
6 CPD hours
Overview
After completing this course, students will know how to: - Identify difficult
personality types and the effect they can have in an organization - Manage
difficult employees and monitor their behavior - Document ongoing changes in
behavior and performance - Communicate clearly and effectively, both verbally
and nonverbally - Improve your listening skills - Communicate with difficult
supervisors and co-workers - Identify types of employee dismissals - Identify
the focus of feedback and give and receive feedback effectively - Provide
positive and constructive feedback - Monitor performance afterwards - Identify
communication styles - Manage difficult feedback sessions and identify when to
avoid giving feedback - Identify some common myths associated with workplace
conflicts, common reasons that conflicts arise, and types of workplace conflict
- Distinguish between conflict management and conflict resolution - Identify
conflict resolution styles, resolve workplace conflicts, including team
conflicts, and identify the communication skills required to
In this course, students learn to identify and manage difficult employees,
monitor their behavior, develop clear and effective communications techniques,
give and receive feedback, identify workplace conflicts and present resolutions.
1 - GETTING STARTED
* Workshop Objectives
2 - THE BASICS
* What is Performance Management?
* How Does Performance Management Work?
* Tools
* Case Study
3 - THE BASICS (II)
* Three Phase Process
* Assessments
* Performance Reviews
* Case Study
4 - GOAL SETTING
* SMART Goal Setting
* Specific Goals
* Measurable Goals
* Attainable Goals
* Realistic Goals
* Timely Goals
* Monitoring Results
* Case Study
5 - ESTABLISHING PERFORMANCE GOALS
* Strategic Planning
* Job Analysis
* Setting Goals
* Motivation
* Case Study
6 - 360 DEGREE FEEDBACK
* What is 360 Degree Feedback?
* Vs. Traditional Performance Reviews
* The Components
* Case Study
* Module Six: Review Questions
7 - COMPETENCY ASSESSMENTS
* Competency Assessment Defined
* Implementation
* Final Destination
* Case Study
8 - KOLB'S LEARNING CYCLE
* Experience
* Observation
* Conceptualization
* Experimentation
* Case Study
9 - MOTIVATION
* Key Factors
* The Motivation Organization
* Identifying Personal Motivators
* Evaluating and Adapting
* Case Study
10 - THE PERFORMANCE JOURNAL
* Record Goals and Accomplishments
* Linking with Your Employees or Managers
* Implementing a Performance Coach
* Keeping Track
* Case Study
11 - CREATING A PERFORMANCE PLAN
* Goals
* Desired Results
* Prioritization
* Measure
* Evaluation
* Case Study
12 - WRAPPING UP
* Words from the Wise
* Lessons Learned
ADDITIONAL COURSE DETAILS:
Nexus Humans Performance Management training program is a workshop that presents
an invigorating mix of sessions, lessons, and masterclasses meticulously crafted
to propel your learning expedition forward.
This immersive bootcamp-style experience boasts interactive lectures, hands-on
labs, and collaborative hackathons, all strategically designed to fortify
fundamental concepts.
Guided by seasoned coaches, each session offers priceless insights and practical
skills crucial for honing your expertise. Whether you're stepping into the realm
of professional skills or a seasoned professional, this comprehensive course
ensures you're equipped with the knowledge and prowess necessary for success.
While we feel this is the best course for the Performance Management course and
one of our Top 10 we encourage you to read the course outline to make sure it is
the right content for you.
Additionally, private sessions, closed classes or dedicated events are available
both live online and at our training centres in Dublin and London, as well as at
your offices anywhere in the UK, Ireland or across EMEA.