Birmingham

Telford

<p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of many customers and using data from those attending our workshops.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions or positively through careful communication, consideration, and using an "ACE"&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A</strong>pproach with <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">C</strong>are and <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">E</strong>mpathy.&nbsp;</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees.</p><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">LENGTH</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">For more information about duration, please contact the Institute.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NEXT WORKSHOP START</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Enquire for more information</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">WORKSHOP&nbsp;</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;DELIVERY</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The best environment for this workshop is face-to-face, but we can facilitate this workshop online.</div><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></p><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Suitability - Who should attend?" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Suitability - Who should attend?</h2><section fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Who Should Attend and Why?</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who</strong>? - Anyone involved in a customer-facing role or training their customer-facing staff.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why</strong>? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our thinking extends to &#39;Occupying our customer&#39;s consciousness.&#39; A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty.</p></section></div><a name="EducationText_TrainingCourseContent" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Training Course Content" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Workshop Content</h2><section fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Define a customer and what we are to them.</li><li fr-original-style="" style="box-sizing: border-box;">Share specific experiences you or someone you know may have had, good and bad.</li><li fr-original-style="" style="box-sizing: border-box;">Share some good and bad ways you and others have dealt with customers.</li><li fr-original-style="" style="box-sizing: border-box;">Discuss our Ten Types of Customers and ask you to decide which you get more than others.</li><li fr-original-style="" style="box-sizing: border-box;">Break into groups to analyse our data and ask you to discuss it.</li><li fr-original-style="" style="box-sizing: border-box;">Discuss our Customer-facing model and why lifelong relationships are critical to managing customers.</li><li fr-original-style="" style="box-sizing: border-box;">Look at our thoughts on managing our top ten customer types.</li><li fr-original-style="" style="box-sizing: border-box;">Through small group discussions, create a top 5 action list to take away and review in 3 months.</li></ul></section></div><a name="EducationText_Coursedeliverydetails" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Workshop delivery and venue</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.</p></section></div></div>

This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of many customers and using data from those attending our workshops.
We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions or positively through careful communication, consideration, and using an "ACE"—Approach with Care and Empathy. 
We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees.



LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.



Suitability - Who should attend?
Who Should Attend and Why?
Who? - Anyone involved in a customer-facing role or training their customer-facing staff.
Why? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers.
Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers.
Our thinking extends to 'Occupying our customer's consciousness.' A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty.
Workshop Content
Define a customer and what we are to them.
Share specific experiences you or someone you know may have had, good and bad.
Share some good and bad ways you and others have dealt with customers.
Discuss our Ten Types of Customers and ask you to decide which you get more than others.
Break into groups to analyse our data and ask you to discuss it.
Discuss our Customer-facing model and why lifelong relationships are critical to managing customers.
Look at our thoughts on managing our top ten customer types.
Through small group discussions, create a top 5 action list to take away and review in 3 months.
Workshop delivery and venue
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Lapd Solutions Ltd

Customer Experience

Customer Care

Customer Service

Customer Relations

Customer care, customer service, Moccasin Approach, 

Customer Facing Skills

Introductory daily rate.

Registered charities and non profits only.

Non profits only.

Nuneaton

PFTP Ltd

Four-Wheel Alignment Course

General admission

<div style="color: rgb(30, 10, 60); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(30, 10, 60);"><h2 fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/1a062d65-b187-4135-8516-3f8708b0f1b8/a1b0a830-5b7a-4af3-b175-36f54c4de5ca/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><img src="https://images.cademy.co.uk/1a062d65-b187-4135-8516-3f8708b0f1b8/a2819ca2-ff39-4d8f-a51c-01b44e99683b/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">About this event</h2></div><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">A whole day learning about :-&nbsp;</p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Feet- Anatomical structure, how they work, and how to streghthen them,&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Readiness for pointe- how feet develop, assessment (looking at what can go wrong) and preparation for Pointe</li><li fr-original-style="" style="box-sizing: border-box;">Pointe shoes- how they work and how to fit them- done with practical demonstrations- usually 3 demonstrations with audience interaction/ participation throughout. PLEASE NOTE- delegates do not fit the shoes themselves&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Pointe Accessories- how to use them</li><li fr-original-style="" style="box-sizing: border-box;">Being a pointe shoe stockist and fitter</li><li fr-original-style="" style="box-sizing: border-box;">Using R-Class &nbsp;and Virtisse Pointe Shoes </li><li fr-original-style="" style="box-sizing: border-box;">Opportunity to see the range of products from Tendu, &nbsp;R-Class, Virtisse</li><li fr-original-style="" style="box-sizing: border-box;">Chance to interact with other retailers</li><li fr-original-style="" style="box-sizing: border-box;">Price-&pound;60.00</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Price includes handouts, a certificate, refreshments throughout the day, plus a finger buffet style lunch. Please advise us of any special dietary requirements at the time of booking.&nbsp;</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cancellations:-&nbsp;</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Up to midnight 17 March - refund less booking fee</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Less than 7 days before (18 March 2024 onwards) - no refund possible for any reason.</p></div>

About this event
A whole day learning about :- 
Feet- Anatomical structure, how they work, and how to streghthen them,
Readiness for pointe- how feet develop, assessment (looking at what can go wrong) and preparation for Pointe
Pointe shoes- how they work and how to fit them- done with practical demonstrations- usually 3 demonstrations with audience interaction/ participation throughout. PLEASE NOTE- delegates do not fit the shoes themselves
Pointe Accessories- how to use them
Being a pointe shoe stockist and fitter
Using R-Class and Virtisse Pointe Shoes
Opportunity to see the range of products from Tendu, R-Class, Virtisse
Chance to interact with other retailers
Price-£60.00
Price includes handouts, a certificate, refreshments throughout the day, plus a finger buffet style lunch. Please advise us of any special dietary requirements at the time of booking. 
Cancellations:- 
Up to midnight 09 November 2024 - refund less booking fee
Less than 7 days before (10 Nov 2024 onwards) - no refund possible for any reason.

BalletPro

In-depth Pointe shoe fitting course for dance shop owners, teachers and students 

BalletPro Pointe Shoe Fitting Course November 2024

General Admission

Tyre Fitting

High-Performance Car Tyre Fitting Course

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.</span><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.</span><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">If you want to improve your or your employees&#39; customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the basics and core values of customer service.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Delivered both on-site and online, this course has been specifically tailored to cover key topics&nbsp;crucial to customer success and to improve customer service abilities.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Topics covered:</u></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding your customer journey better</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Customer care &ndash;what vision to have?</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The keys to success to remain consistent when handling customers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing your customer expectations successfully</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Knowing and setting your limits with your customers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand and acknowledge your customers&rsquo; needs</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Attention to ,details</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Bring meaningful changes to make the experience better</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Getting the best out of your customers&rsquo; feedback</span></li></ul><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Length:</u>&nbsp;1 day</p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Feel free to reach out if you want to know more or enquire my course!</p>

Beyond Satisfaction - Customer service Training

Know Your Customer (KYC)

Hospitality & Catering

Customer Success (CS)

Customer Journey

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Dealing With Difficult Customers

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience


<section data-id="34bc996" data-element_type="section" data-settings='{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"cc7a853","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}' style="color: rgb(112, 112, 112); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(112, 112, 112);"><div data-id="2c6d494e" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><section data-id="df14e7f" data-element_type="section" data-settings='{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"dd944c6","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}' fr-original-style="" style="box-sizing: border-box;"><div data-id="7b947cf" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="fcc1e01" data-element_type="widget" data-widget_type="text-editor.default" style="color: var( --e-global-color-text ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-text );"><section data-id="16c8972" data-element_type="section" data-settings='{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"cc7a853","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}' style="color: rgb(112, 112, 112); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(112, 112, 112);"><div data-id="d7b64bb" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><section data-id="add578d" data-element_type="section" data-settings='{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"dd944c6","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}' fr-original-style="" style="box-sizing: border-box;"><div data-id="f832730" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="3dc352d" data-element_type="widget" data-widget_type="text-editor.default" style="color: var( --e-global-color-text ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-text );"><p style="color: rgb(112, 112, 112); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(112, 112, 112);">The NTDA Tyre Technician Development Scheme was introduced following the huge success of the REACT working safely at the roadside licensing scheme. the recent changes to the apprenticeship framework and the general interest expressed by NTDA tyre retailers to have a standardised licensing scheme for retail centre based personnel.</p><p style="color: rgb(112, 112, 112); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);">This scheme, effectively, is intended to act as a form of self-regulation for the tyre retail industry and represents a very exciting opportunity for both employers and employees in that it improves the mobility of tyre technicians by providing them with a nationally recognised license designed to demonstrate their competency.</p><p style="color: rgb(112, 112, 112); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);">Similar self-regulation schemes have proven highly effective in other industries, such as the Electro-technical certification Scheme (ECS), which has issued thousands of cards to competent electricians.</p><p style="color: rgb(112, 112, 112); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);">The NTDA Tyre Technician Professional Development Scheme is based on the following structure:</p><ul style="color: rgb(112, 112, 112); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);"><li fr-original-style="" style="box-sizing: border-box;">Licensed Retail Tyre Technician (LRTT)</li><li fr-original-style="" style="box-sizing: border-box;">Licensed Vehicle service Technician (LVST)</li><li fr-original-style="" style="box-sizing: border-box;">Licensed Commercial Tyre Technician (LCTT)</li></ul><p style="color: rgb(112, 112, 112); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);"><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">(This does not replace the REACT license to work safely at the roadside, which will remain unchanged, as it relates to roadside safe working as opposed to specific commercial tyre fitting competencies)</em></p><p style="color: rgb(112, 112, 112); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The common criteria for a company to apply for any of the licenses is as follows:</strong></p><p style="color: rgb(112, 112, 112); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);">Whether applications are submitted by a tyre retailer, manufacture&rsquo;s training department, or independent training provider, an individual must have been trained or re-trained and assessed as competent against the relevant occupational standards criteria for each license.</p><p style="color: rgb(112, 112, 112); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);">Evidence of this (such as certificates, training records etc.), must be retained and made available when requested by the NTDA who will maintain a database of all licensed personnel.</p><h4 style="color: rgb(112, 112, 112); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);">INTERESTED?</h4><p style="color: rgb(112, 112, 112); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);">PFTP is proud to have been awarded approval by the NTDA to offer this valuable licence to our customers. To find out more, please either telephone us on&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">024 76325880</strong>, use the live talk function to talk to one of our sales operatives or visit our contact page to leave a message.</p><p style="color: rgb(112, 112, 112); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);">We look forward to hearing from you!</p></div></div></section></div></section></div></div></section></div></section><section data-id="1a3082b" data-element_type="section" data-settings='{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"82208c7","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}' style="color: rgb(112, 112, 112); box-sizing: border-box;" fr-original-style=" color: rgb(112, 112, 112);"><div data-id="4ede8ba" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></section>

NTDA Tyre Technician Professional Development Scheme

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.</span><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.</span><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">If you want to improve your or&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">your employees&#39;&nbsp;</span>customer service skills and successfully handle complaints / complaining clients, feel free to check out my Training course focusing on this key topic.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Topics covered:</u></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">See customer issues and complaints as an opportunity</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The keys to success to effective complaints handling</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Having the right negotiation skills</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Dealing effectively with difficult customers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Dealing effectively with previous complainers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Successfully manage your customer issues</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Getting the best out of your customers&rsquo; feedback</span></li></ul><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Length:</u> 4 hours</p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Feel free to reach out if you want to know more or enquire my course!</p>

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling


<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.</span><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.</span><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">If you want to improve your or&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">your employees&#39;&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Topics covered:</u></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing expectations - overall understanding</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Add values to the relationship with your clients</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Knowing and setting your limits with your customers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Show genuine care to generate trust</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Having the right negotiation skills</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand and acknowledge your customers&rsquo; needs</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Awareness and adaptability to the different types of customers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Overcoming challenges to make the experience better</span></li></ul><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Length:</u>&nbsp;4 hours</p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Feel free to reach out if you want to know more or enquire my course!</p>

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey


<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.</span><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.</span><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">If you want to improve your or&nbsp;your employees&#39;&nbsp;</span>customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Topics covered:</u></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand your customer journey better</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing your customer expectations successfully</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Having the best approach and methods with returning customers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Keep bringing value to retained and loyal customers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Attention to details</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The keys to success to remain consistent when handling customers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Overcoming challenges to make the experience better</span></li></ul><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Length:</u> 4 hours</p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Feel free to reach out if you want to know more or enquire my course!</p>

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?


<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.</span><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.</span><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">If you want to improve your or your employees&#39; customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Delivered both on-site and online, this course has been specifically tailored to cover key topics&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">crucial to customer success and to improve customer service abilities.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Topics covered:</u></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Basics of customer relationship</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Customer care &ndash;from a powerful mindset to a perfect attitude</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Showing genuine care to generate trust</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identify, anticipate and fulfil your customer needs</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing and exceeding your customer expectations</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The keys to success to effective complaints handling</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding your clients&rsquo; perspective better</li></ul><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Length:</u> 3 hours</p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Feel free to reach out if you want to know more or enquire my course!</p>

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours

Oldham

<p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(50, 74, 109);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 3</strong></p><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">This module aims to develop knowledge and understanding as to how an organisation develops an international trade strategy. It includes establishing export goals, undertaking research into potential markets, developing an international pricing strategy, investigating shipping and logistics, marketing and promotion, documentation, distribution and review and monitoring.</p><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agenda</strong></p><ul style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><li fr-original-style="" style="box-sizing: border-box;">Planning</li><li fr-original-style="" style="box-sizing: border-box;">Organisation mapping</li><li fr-original-style="" style="box-sizing: border-box;">Research</li></ul><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">&nbsp;</p><ul style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><li fr-original-style="" style="box-sizing: border-box;">Cultural differences</li><li fr-original-style="" style="box-sizing: border-box;">Applicable laws and regulations</li><li fr-original-style="" style="box-sizing: border-box;">Website management</li><li fr-original-style="" style="box-sizing: border-box;">Social media</li><li fr-original-style="" style="box-sizing: border-box;">Marketing strategies</li><li fr-original-style="" style="box-sizing: border-box;">Target marketing</li><li fr-original-style="" style="box-sizing: border-box;">Buyer attraction</li></ul><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">&nbsp;</p><ul style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><li fr-original-style="" style="box-sizing: border-box;">Export documentation</li><li fr-original-style="" style="box-sizing: border-box;">Licences and permits.</li><li fr-original-style="" style="box-sizing: border-box;">Currency</li><li fr-original-style="" style="box-sizing: border-box;">Certificates of Origin</li><li fr-original-style="" style="box-sizing: border-box;">Taxes</li><li fr-original-style="" style="box-sizing: border-box;">Excise duty</li><li fr-original-style="" style="box-sizing: border-box;">Exchange rates</li><li fr-original-style="" style="box-sizing: border-box;">Business competitors</li><li fr-original-style="" style="box-sizing: border-box;">Organisational structure</li><li fr-original-style="" style="box-sizing: border-box;">Cost</li></ul><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">&nbsp;</p><ul style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><li fr-original-style="" style="box-sizing: border-box;">Customs brokers</li><li fr-original-style="" style="box-sizing: border-box;">Freight forwarding costs.</li><li fr-original-style="" style="box-sizing: border-box;">Fees and duties associated with international trade transactions</li><li fr-original-style="" style="box-sizing: border-box;">Labelling and packaging</li><li fr-original-style="" style="box-sizing: border-box;">Distributors.</li><li fr-original-style="" style="box-sizing: border-box;">Retailers</li><li fr-original-style="" style="box-sizing: border-box;">Wholesalers</li></ul><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">&nbsp;</p><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Examination:</strong><br fr-original-style="" style="box-sizing: border-box;">Certificate on completion and Pass on Multiple Choice<br fr-original-style="" style="box-sizing: border-box;">Multiple choice questionnaire<br fr-original-style="" style="box-sizing: border-box;">Credits: 1</p>

Export Unlocked Limited

CREATING AN INTERNATIONAL STRATEGY

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">QA Level 2 Award In Food Safety For Retail (RQF)</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Face to Face: Full day course</li><li fr-original-style="" style="box-sizing: border-box;">Virtual Classroom: Spread over 3 sessions of 2&frac12; hr duration</li><li fr-original-style="" style="box-sizing: border-box;">Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely</li><li fr-original-style="" style="box-sizing: border-box;">Recommended by HSE and Environmental Health Officers (EHO&#39;s)</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><hr id="isPasted" fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 data-css="tve-u-1723c1774ce" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">Course Contents:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Importance of Food Safety</li><li fr-original-style="" style="box-sizing: border-box;">Food Safety Laws</li><li fr-original-style="" style="box-sizing: border-box;">Legal Responsibilities of Food Handlers</li><li fr-original-style="" style="box-sizing: border-box;">Types of Contamination and the Associated Risks</li><li fr-original-style="" style="box-sizing: border-box;">Bacteriology</li><li fr-original-style="" style="box-sizing: border-box;">Food Poisoning</li><li fr-original-style="" style="box-sizing: border-box;">Foodborne Illnesses</li><li fr-original-style="" style="box-sizing: border-box;">An Introduction to Hazard Analysis and Critical Control Points (HACCP)</li><li fr-original-style="" style="box-sizing: border-box;">Personal Hygiene</li><li fr-original-style="" style="box-sizing: border-box;">Work Flow, Work Surfaces and Equipment</li><li fr-original-style="" style="box-sizing: border-box;">Cleaning and Disinfection</li><li fr-original-style="" style="box-sizing: border-box;">Waste Disposal</li><li fr-original-style="" style="box-sizing: border-box;">Pest Control</li><li fr-original-style="" style="box-sizing: border-box;">Safe Food Handling Practices including Time and Temperature Controls</li><li fr-original-style="" style="box-sizing: border-box;">Preparation</li><li fr-original-style="" style="box-sizing: border-box;">Cooking and Reheating</li><li fr-original-style="" style="box-sizing: border-box;">Chilling</li><li fr-original-style="" style="box-sizing: border-box;">Cooling</li><li fr-original-style="" style="box-sizing: border-box;">Thawing</li><li fr-original-style="" style="box-sizing: border-box;">Hot holding</li><li fr-original-style="" style="box-sizing: border-box;">Displaying food</li><li fr-original-style="" style="box-sizing: border-box;">Core temperatures</li><li fr-original-style="" style="box-sizing: border-box;">Food Preservation</li><li fr-original-style="" style="box-sizing: border-box;">Storage</li><li fr-original-style="" style="box-sizing: border-box;">Stock Control Procedures</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c17749e" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Businesses have a duty to their customers to produce food that is safe for consumption.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c17749e" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">There are&nbsp;<a href="https://www.food.gov.uk/news-alerts/news/avoid-the-unwanted-gift-of-food-poisoning-this-christmas" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">one million cases of food poisoning</a>&nbsp;in the UK each year.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c17749e" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">More than 6,000 are admitted to hospital.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c17749e" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c17749e" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c17749e" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><a href="https://pochattraining.co.uk/resources-food-law-code-of-practice/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">EU and UK regulations</a>&nbsp;state that all food handlers must receive appropriate training in food safety practices relevant to their duties.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c17749e" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><a href="https://www.food.gov.uk/business-guidance/food-hygiene-for-your-business" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">The Food Standards Agency</a>&nbsp;says that &#39;Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely&rsquo;.<br fr-original-style="" style="box-sizing: border-box;">Our QA Level 2 Award in Food Safety in Catering (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry, and complies with the training regulations.</span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/pochat-training/eaa46c26-880e-478a-ac05-5928b91c6d1e/original.png" style="width: 545px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 545px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Pochat Training

Retail

Health & Hygiene

Food Safety

Retail Management

Food & Drinks

Food Allergy

Accredited Food Hygiene

Food Allergen

Food & Hygiene

Food Standards Agency (FSA)

Food Handling

Accredited Food Safety

Food Safety for Retail, Level 2

Reading

Nottingham

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

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					<div><ul><li>Learn strategies to boost your workplace efficiency.</li><li>Hone your Retail: Retail Assistant skills to help you advance your career.</li><li>Acquire a comprehensive understanding of various Retail: Retail Assistant topics and tips from industry experts.</li><li>Learn in-demand Retail: Retail Assistant skills that are in <strong>high demand among UK employers</strong>, which will help you to kickstart your career.</li></ul></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>This Retail: Retail Assistant course covers everything you must know to stand against the tough competition in the Retail: Retail Assistant field. </p><p>The future is truly yours to seize with this Retail: Retail Assistant. Enrol today and complete the course to achieve a Retail: Retail Assistant <strong>certificate</strong> that can change your professional career forever.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Additional Perks of Buying a Course From Institute of Mental Health</span></strong><b></b></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><ul><li>Study online - whenever and wherever you want.</li><li>One-to-one support from a dedicated tutor throughout your course.</li><li>Certificate immediately upon course completion</li><li>100% Money back guarantee</li><li>Exclusive discounts on your next course purchase from Institute of Mental Health </li></ul></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>Enrolling in the Retail: Retail Assistant course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div></div>
				</div>
				</div>
				<div>
				<div>
					<div><h3><strong><span>Process of Evaluation</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>After studying the Retail: Retail Assistant course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. </p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Certificate of Achievement</span><span><br /></span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>Upon successfully completing the Retail: Retail Assistant course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Who Is This Course for?</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>This Retail: Retail Assistant is suitable for anyone aspiring to start a career in Retail: Retail Assistant; even if you are new to this and have no prior knowledge on Retail: Retail Assistant, this course is going to be very easy for you to understand. </p><p>And if you are already working in the Retail: Retail Assistant field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. </p><p>Taking this Retail: Retail Assistant course is a win-win for you in all aspects. </p><p>This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Requirements</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>This Retail: Retail Assistant course has no prerequisite. </p><p>You don't need any educational qualification or experience to enrol in the Retail: Retail Assistant course.</p><p>Do note: you must be at least 16 years old to enrol.</p><p>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Retail: Retail Assistant course.</p><p>Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
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			</div>
		</div>
								</div>
						<div id="menu1">
							<div>
											<div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Retail: Retail Assistant</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Introduction to Retail Management</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Retail Strategy</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: The Sales Process and Dealing with Customers at the Checkout</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Importance of Consumer Behaviour</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 05: The Importance of Communicating with Customers</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 06: Retail Psychology</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 07: Consumer Rights Act</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
									</div>
						</div>
						<div id="menu2">
							
						</div>

Overview
This Retail: Retail Assistant course will unlock your full potential and will show you how to excel in a career in Retail: Retail Assistant. So upskill now and reach your full potential. Everything you need to get started in Retail: Retail Assistant is available in this course.
Learning and progressing are the hallmarks of personal development. This Retail: Retail Assistant will quickly teach you the must-have skills needed to start in the relevant industry.
In This Mental Health Course, You Will:
Learn strategies to boost your workplace efficiency.
Hone your Retail: Retail Assistant skills to help you advance your career.
Acquire a comprehensive understanding of various Retail: Retail Assistant topics and tips from industry experts.
Learn in-demand Retail: Retail Assistant skills that are in high demand among UK employers, which will help you to kickstart your career.
This Retail: Retail Assistant course covers everything you must know to stand against the tough competition in the Retail: Retail Assistant field. 
The future is truly yours to seize with this Retail: Retail Assistant. Enrol today and complete the course to achieve a Retail: Retail Assistant certificate that can change your professional career forever.
Additional Perks of Buying a Course From Institute of Mental Health
Study online - whenever and wherever you want.
One-to-one support from a dedicated tutor throughout your course.
Certificate immediately upon course completion
100% Money back guarantee
Exclusive discounts on your next course purchase from Institute of Mental Health
Enrolling in the Retail: Retail Assistant course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.
Process of Evaluation
After studying the Retail: Retail Assistant course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. 
Certificate of Achievement

Upon successfully completing the Retail: Retail Assistant course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.
Who Is This Course for?
This Retail: Retail Assistant is suitable for anyone aspiring to start a career in Retail: Retail Assistant; even if you are new to this and have no prior knowledge on Retail: Retail Assistant, this course is going to be very easy for you to understand. 
And if you are already working in the Retail: Retail Assistant field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
Taking this Retail: Retail Assistant course is a win-win for you in all aspects. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.
Requirements
This Retail: Retail Assistant course has no prerequisite. 
You don't need any educational qualification or experience to enrol in the Retail: Retail Assistant course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Retail: Retail Assistant course.
Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.
 Course Curriculum

Retail: Retail Assistant			
	Module 01: Introduction to Retail Management		00:22:00
	Module 02: Retail Strategy		00:13:00
	Module 03: The Sales Process and Dealing with Customers at the Checkout		00:10:00
	Module 04: Importance of Consumer Behaviour		00:12:00
	Module 05: The Importance of Communicating with Customers		00:18:00
	Module 06: Retail Psychology		00:13:00
	Module 07: Consumer Rights Act		00:15:00

IOMH - Institute of Mental Health

Retail: Retail Assistant

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						<div>
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					<div>
				<div>
				<div>
					<div><h3><strong><span>Overview</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>This Retail Psychology course will unlock your full potential and will show you how to </span><b>excel in a career in Retail Psychology</b><span>. So upskill now and reach your full potential. Everything you need to get started in Retail Psychology is available in this course.</span></p><p><span>Learning and progressing are the hallmarks of personal development. This Retail Psychology will </span><b>quickly teach you the must-have</b> <b>skills</b><span> needed to start in the relevant industry.</span></p></div>
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					<div><h3><span><b>In This Retail Psychology Course, You Will:</b></span></h3></div>
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				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
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						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><ul><li><span>Learn strategies to boost your workplace efficiency.</span></li><li><span>Hone your Retail Psychology skills to help you advance your career.</span></li><li><span>Acquire a comprehensive understanding of various Retail Psychology topics and tips from industry experts.</span></li><li><span>Learn in-demand Retail Psychology skills that are in </span><b>high demand among UK employers</b><span>, which will help you to kickstart your career.</span></li></ul></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>This Retail Psychology course covers everything you must know to stand against the tough competition in the Retail Psychology field. </span></p><p><span>The future is truly yours to seize with this Retail Psychology. Enrol today and complete the course to achieve a Retail Psychology </span><b>certificate</b><span> that can change your professional career forever.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Additional Perks of Buying a Course From Institute of Mental Health</span></strong><b></b></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><ul><li><span>Study online - whenever and wherever you want.</span></li><li><span>One-to-one support from a dedicated tutor throughout your course.</span></li><li><span>Certificate immediately upon course completion</span></li><li><span>100% Money back guarantee</span></li><li><span>Exclusive discounts on your next course purchase from Institute of Mental Health </span></li></ul></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>Enrolling in the Retail Psychology course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
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				<div>
				<div>
			<div>
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				<div>
				<div>
					<div></div>
				</div>
				</div>
				<div>
				<div>
					<div><h3><strong><span>Process of Evaluation</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><section><div><div><div><div><div><div><div><div><p><span>After studying the Retail Psychology course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. </span></p></div></div></div></div></div></div></div></div></section></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Certificate of Achievement</span><span><br /></span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>Upon successfully completing the Retail Psychology course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Who Is This Course for?</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>This Retail Psychology is suitable for anyone aspiring to start a career in Retail Psychology; even if you are new to this and have no prior knowledge on Retail Psychology, this course is going to be very easy for you to understand. </span></p><p><span>And if you are already working in the Retail Psychology field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. </span></p><p><span>Taking this Retail Psychology course is a win-win for you in all aspects. </span></p><p><span>This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Requirements</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>This Retail Psychology course has no prerequisite. </span></p><p><span>You don't need any educational qualification or experience to enrol in the Retail Psychology course.</span></p><p><span>Do note: you must be at least 16 years old to enrol.</span></p><p><span>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Retail Psychology course.</span></p><p><span>Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.</span></p></div>
				</div>
				</div>
						</div>
			</div>
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		</div>
								</div>
						<div id="menu1">
							<div>
											<div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Retail Psychology</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Retail Psychology</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Retail Strategy</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: Retail Pricing</td>
					<td> </td>
					<td><span><i></i> 00:32:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Importance of Consumer Behaviour</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 05: The Sales Process and Dealing with Customers at the Checkout</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 06: Taking Trends and Targeting Customers Effectively</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 07: The Importance of Communicating with Customers</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 08: Negotiate the Right Deal with Suppliers</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 09: Choosing a Retail Location</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10: Consumer Rights Act</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Health &amp; Safety for Retail Stores</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Retail Psychology</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Retail Psychology</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
									</div>
						</div>
						<div id="menu2">
							
						</div>

Overview
This Retail Psychology course will unlock your full potential and will show you how to excel in a career in Retail Psychology. So upskill now and reach your full potential. Everything you need to get started in Retail Psychology is available in this course.
Learning and progressing are the hallmarks of personal development. This Retail Psychology will quickly teach you the must-have skills needed to start in the relevant industry.
In This Retail Psychology Course, You Will:
Learn strategies to boost your workplace efficiency.
Hone your Retail Psychology skills to help you advance your career.
Acquire a comprehensive understanding of various Retail Psychology topics and tips from industry experts.
Learn in-demand Retail Psychology skills that are in high demand among UK employers, which will help you to kickstart your career.
This Retail Psychology course covers everything you must know to stand against the tough competition in the Retail Psychology field. 
The future is truly yours to seize with this Retail Psychology. Enrol today and complete the course to achieve a Retail Psychology certificate that can change your professional career forever.
Additional Perks of Buying a Course From Institute of Mental Health
Study online - whenever and wherever you want.
One-to-one support from a dedicated tutor throughout your course.
Certificate immediately upon course completion
100% Money back guarantee
Exclusive discounts on your next course purchase from Institute of Mental Health
Enrolling in the Retail Psychology course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.
Process of Evaluation
After studying the Retail Psychology course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. 
Certificate of Achievement

Upon successfully completing the Retail Psychology course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.
Who Is This Course for?
This Retail Psychology is suitable for anyone aspiring to start a career in Retail Psychology; even if you are new to this and have no prior knowledge on Retail Psychology, this course is going to be very easy for you to understand. 
And if you are already working in the Retail Psychology field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
Taking this Retail Psychology course is a win-win for you in all aspects. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.
Requirements
This Retail Psychology course has no prerequisite. 
You don't need any educational qualification or experience to enrol in the Retail Psychology course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Retail Psychology course.
Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.
 Course Curriculum

Retail Psychology			
	Module 01: Retail Psychology		00:13:00
	Module 02: Retail Strategy		00:13:00
	Module 03: Retail Pricing		00:32:00
	Module 04: Importance of Consumer Behaviour		00:12:00
	Module 05: The Sales Process and Dealing with Customers at the Checkout		00:10:00
	Module 06: Taking Trends and Targeting Customers Effectively		00:11:00
	Module 07: The Importance of Communicating with Customers		00:18:00
	Module 08: Negotiate the Right Deal with Suppliers		00:12:00
	Module 09: Choosing a Retail Location		00:14:00
	Module 10: Consumer Rights Act		00:15:00
	Module 11: Health & Safety for Retail Stores		00:21:00
Mock Exam			
	Mock Exam - Retail Psychology		00:20:00
Final Exam			
	Final Exam - Retail Psychology		00:20:00

Psychology

Retail Psychology

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Highfield Level 1 Award In Food Safety In Retail (RQF)</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Half day course</li><li fr-original-style="" style="box-sizing: border-box;">Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely</li><li fr-original-style="" style="box-sizing: border-box;">This Level 1 Award in Food Safety for Retail helps to prepare people for working in a low-risk role, where some food handling takes place.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong><ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Importance of Food Safety</li><li fr-original-style="" style="box-sizing: border-box;">Legal responsibilities of food handlers</li><li fr-original-style="" style="box-sizing: border-box;">Personal hygiene</li><li fr-original-style="" style="box-sizing: border-box;">Contamination and cross contamination</li><li fr-original-style="" style="box-sizing: border-box;">The importance of keeping one&#39;s work areas clean</li><li fr-original-style="" style="box-sizing: border-box;">Pest control</li><li fr-original-style="" style="box-sizing: border-box;">Basic bacteriology</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Businesses have a duty to their customers to produce food that is safe for consumption.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">There are&nbsp;<a href="https://www.food.gov.uk/news-alerts/news/avoid-the-unwanted-gift-of-food-poisoning-this-christmas" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">one million cases of food poisoning</a>&nbsp;in the UK each year.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">More than 6,000 are admitted to hospital.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><a href="https://pochattraining.co.uk/resources-food-law-code-of-practice/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">EU and UK regulations</a>&nbsp;state that all food handlers must receive appropriate training in food safety practices relevant to their duties.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><a href="https://www.food.gov.uk/business-guidance/food-hygiene-for-your-business" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">The Food Standards Agency</a>&nbsp;says that &#39;Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely&rsquo;.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">This Highfield Level 1 Award in Food Safety in Retail (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry where some food handling takes place</span></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h3><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Accredited, Ofqual regulated qualification:</h3><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/148815a6-4218-4261-b2fc-a9a2f2674ee4/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This Level 1 Food Safety in Retail training course is a nationally recognised, Ofqual regulated qualification accredited by&nbsp;</span><a href="https://www.highfieldqualifications.com/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">Highfield Qualifications</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This means that you can be rest assured that your level 1 Food safety in Retail certificate fulfils the legal requirements and is a very good way to make sure your low-risk employees are appropriately trained in Food Safety.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ofqual Register number</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;for this course is&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">603/2617/7</strong></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/pochat-training/e8c025d7-c651-4636-9b80-8c3c6917be17/original.png" style="width: 611px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 611px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Highfield Level 1 Award In Food Safety In Retail (RQF)



Half day course
Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely
This Level 1 Award in Food Safety for Retail helps to prepare people for working in a low-risk role, where some food handling takes place.



Course Contents:
The Importance of Food Safety
Legal responsibilities of food handlers
Personal hygiene
Contamination and cross contamination
The importance of keeping one's work areas clean
Pest control
Basic bacteriology
Benefits of this course:
Businesses have a duty to their customers to produce food that is safe for consumption.
There are one million cases of food poisoning in the UK each year.
More than 6,000 are admitted to hospital.
In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116.
Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out.
EU and UK regulations state that all food handlers must receive appropriate training in food safety practices relevant to their duties.
The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’.
This Highfield Level 1 Award in Food Safety in Retail (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry where some food handling takes place








Accredited, Ofqual regulated qualification:

This Level 1 Food Safety in Retail training course is a nationally recognised, Ofqual regulated qualification accredited by Highfield Qualifications.

This means that you can be rest assured that your level 1 Food safety in Retail certificate fulfils the legal requirements and is a very good way to make sure your low-risk employees are appropriately trained in Food Safety.

The Ofqual Register number for this course is 603/2617/7







Food Safety In Retail, Level 1

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					<div><p><span>Join our Retail Management Diploma course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Retail Management Diploma course has everything you need to get a great start in this sector.</span></p><p><span>Improving and moving forward is key to getting ahead personally. The Retail Management Diploma course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now!</span></p></div>
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										<span>Acquire a comprehensive understanding of various topics and tips.</span>
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					<div><p><span>This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Retail Management Diploma. Enrol today and complete the course to achieve a certificate that can change your career forever.</span></p></div>
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			<h2>Details
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			<h4>Perks of Learning with IOMH</h4>  		</div>
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										<span>Study online - whenever and wherever you want.</span>
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										<span>Instant Digital/ PDF certificate</span>
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										<span>100% money back guarantee</span>
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										<span>12 months access</span>
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			<h4>Process of Evaluation</h4>  		</div>
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					<div><p>After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.</p></div>
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			<h4>Certificate of Achievement</h4>  		</div>
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					<div><p><span>Certificate of Completion - Digital/PDF Certificate</span></p><p>After completing the <span>Retail Management Diploma course</span>, you can order your<span> CPD-accredited Digital/PDF Certificate for £5.99. </span></p><p><span>Certificate of Completion - Hard copy Certificate</span></p><p><span><span>You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each)</span></span></p><div><span> </span></div><div><span>Shipping Charges:</span><span><span><br /></span></span></div><ul><li><p><span>Inside the UK: £3.99</span></p></li><li><p><span>International: £10.99</span></p></li></ul></div>
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			<h4>Who Is This Course for?</h4>  		</div>
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					<div><p><span>This Retail Management Diploma is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. </span></p><p><span>On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. </span></p><p><span>This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.</span></p></div>
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			<h4>Requirements</h4>  		</div>
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					<div><p><span>There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Retail Management Diploma course.</span></p><p><span>Do note: you must be at least 16 years old to enrol.</span></p><p><span>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.</span></p></div>
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					<div><p><span>The certification and skills you get from this </span><span>Retail Management Diploma Course</span><span> can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.</span></p></div>
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	<span>Course Curriculum</span>
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					<td colspan="4">Retail Management Diploma - Updated Version</td>
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					<td>Module 01: Introduction to Retail Management</td>
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					<td><span><i></i> 00:22:00</span></td>
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					<td>Module 02: Retail Strategy</td>
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					<td><span><i></i> 00:13:00</span></td>
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					<td>Module 03: Retail Buying and Merchandising</td>
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					<td><span><i></i> 00:17:00</span></td>
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					<td>Module 04: Retail Pricing</td>
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					<td><span><i></i> 00:32:00</span></td>
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					<td>Module 05: Supply Chain Management in Retailing</td>
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					<td><span><i></i> 00:12:00</span></td>
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					<td>Module 06: The Sales Process and Dealing with Customers at the Checkout</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td>Module 07: Importance of Consumer Behaviour</td>
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					<td><span><i></i> 00:12:00</span></td>
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					<td>Module 08: Taking Trends and Targeting Customers Effectively</td>
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					<td><span><i></i> 00:11:00</span></td>
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					<td>Module 09: The Importance of Communicating with Customers</td>
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					<td><span><i></i> 00:18:00</span></td>
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					<td>Module 10: Choosing a Retail Location</td>
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					<td><span><i></i> 00:14:00</span></td>
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					<td>Module 11: Retail Psychology</td>
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					<td><span><i></i> 00:13:00</span></td>
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					<td>Module 12: Negotiate the Right Deal with Suppliers</td>
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					<td><span><i></i> 00:12:00</span></td>
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					<td>Module 13: Develop Store Security Procedures</td>
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					<td><span><i></i> 00:16:00</span></td>
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					<td>Module 14: Management Skills for Leading Your Team</td>
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					<td><span><i></i> 00:17:00</span></td>
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					<td>Module 15: Selling in Multiple Channels</td>
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					<td><span><i></i> 00:21:00</span></td>
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					<td>Module 16: Retail Brand Management</td>
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					<td><span><i></i> 00:16:00</span></td>
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					<td>Module 17: Health &amp; Safety for Retail Stores</td>
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					<td><span><i></i> 00:21:00</span></td>
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					<td>Module 18: Consumer Rights Act</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td>Assignment - Retail Management Diploma</td>
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Join our Retail Management Diploma course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Retail Management Diploma course has everything you need to get a great start in this sector.
Improving and moving forward is key to getting ahead personally. The Retail Management Diploma course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now!
You will Learn The Following Things:
Learn strategies to boost your workplace efficiency.
Hone your skills to help you advance your career.
Acquire a comprehensive understanding of various topics and tips.
Learn in-demand skills that are in high demand among UK employers
This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Retail Management Diploma. Enrol today and complete the course to achieve a certificate that can change your career forever.
Details

Perks of Learning with IOMH
One-to-one support from a dedicated tutor throughout your course.
Study online - whenever and wherever you want.
Instant Digital/ PDF certificate
100% money back guarantee
12 months access
Process of Evaluation
After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
Certificate of Completion - Digital/PDF Certificate
After completing the Retail Management Diploma course, you can order your CPD-accredited Digital/PDF Certificate for £5.99. 
Certificate of Completion - Hard copy Certificate
You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each)
Shipping Charges:
Inside the UK: £3.99
International: £10.99
Who Is This Course for?
This Retail Management Diploma is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. 
On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.
Requirements
There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Retail Management Diploma course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.
Career Path
The certification and skills you get from this Retail Management Diploma Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.
 Course Curriculum

Retail Management Diploma - Updated Version			
	Module 01: Introduction to Retail Management		00:22:00
	Module 02: Retail Strategy		00:13:00
	Module 03: Retail Buying and Merchandising		00:17:00
	Module 04: Retail Pricing		00:32:00
	Module 05: Supply Chain Management in Retailing		00:12:00
	Module 06: The Sales Process and Dealing with Customers at the Checkout		00:10:00
	Module 07: Importance of Consumer Behaviour		00:12:00
	Module 08: Taking Trends and Targeting Customers Effectively		00:11:00
	Module 09: The Importance of Communicating with Customers		00:18:00
	Module 10: Choosing a Retail Location		00:14:00
	Module 11: Retail Psychology		00:13:00
	Module 12: Negotiate the Right Deal with Suppliers		00:12:00
	Module 13: Develop Store Security Procedures		00:16:00
	Module 14: Management Skills for Leading Your Team		00:17:00
	Module 15: Selling in Multiple Channels		00:21:00
	Module 16: Retail Brand Management		00:16:00
	Module 17: Health & Safety for Retail Stores		00:21:00
	Module 18: Consumer Rights Act		00:15:00
Assignment			
	Assignment - Retail Management Diploma		00:00:00

Business

Transport Manager

Retail Management Diploma

<h4>Overview</h4>
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							</p><p>The retailing industry is one of the vast and growing industries in the business with a lot of new companies coming into existence creating a competitive environment for existing and new organisations. A lack of skills in Retail Management can have a very serious effect on the overall growth of the organisation. </p>

<p>This course will help to gain the necessary skills to succeed in the industry. This course will be very beneficial for retail managers who want to have the knowledge and help companies make a profit. It will help the company to train their managers with the latest techniques so that they can contribute to the growth. </p>
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GBA Corporate

Advance Retail Management

Online

Skill Up

Operations Management

Online Course Marketing

Business Leadership

Restaurant Management

Sales Management

In today's competitive retail landscape, having a deep understanding of retail operations is more important than ever. This course will give you the essential knowledge and skills to manage a successful retail business.

Retail Operations

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Retail Psychology</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unlock the secrets of successful retailing with our comprehensive Retail Psychology course. This expertly designed program will teach you about different retail strategies, consumer behaviour, and effective sales processes. Over eleven detailed modules, you&rsquo;ll explore everything from pricing strategies and customer communication to selecting the perfect retail location and understanding the Consumer Rights Act.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Whether you&rsquo;re a new entrepreneur or a retail professional looking to enhance your skills, this course offers valuable insights into the psychological factors that drive consumer decisions and the strategic elements that can make or break a retail business.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Retail Psychology is a journey into the heart of the retail world. Each module is crafted to provide you with a comprehensive understanding of the retail landscape, equipping you with the tools and knowledge necessary to thrive in this dynamic industry. By the end of this course, you&rsquo;ll not only comprehend the theory behind retail success but also be able to apply these principles in real-world scenarios, transforming your career and business prospects.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This course doesn&rsquo;t just promise a strong educational experience. It makes the way for a lucrative and fulfilling career in one of the most dynamic industries in the UK. Enrol now and take the first step towards mastering the art and science of retailing!</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What Will You Learn?</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Upon completing this Retail Psychology course, you will be able to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Master the fundamentals of Retail Psychology and its impact on consumer behaviour.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Develop comprehensive Retail Strategies to maximise business growth.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain expertise in Retail Pricing to optimise profitability.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand Consumer Behaviour and its influence on the buying process.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Enhance customer experience through effective Sales Processes and Checkout interactions.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn to identify and target trends and customers effectively.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Improve customer engagement through strategic communication techniques.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Negotiate advantageous deals with suppliers to boost your business.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Make informed decisions about Retail Locations to attract the right clientele.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Navigate the Consumer Rights Act for compliant business operations.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Implement Health and safety standards in Retail Stores for a safe shopping environment.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Retail Psychology Course Curriculum&nbsp;</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 01: Retail Psychology &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 02: Retail Strategy &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 03: Retail Pricing &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 04: Importance of Consumer Behaviour &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 05: The Sales Process and Dealing with Customers at the Checkout &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 06: Taking Trends and Targeting Customers Effectively &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 07: The Importance of Communicating with Customers &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 08: Negotiate the Right Deal with Suppliers &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 09: Choosing a Retail Location &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Consumer Rights Act &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: Health &amp; Safety for Retail Stores</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Choose Teachers Training</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Some of our website features are:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This is a dedicated website for teaching</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">24/7 tutor support</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Interactive Content</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Affordable price</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Courses accredited by the UK&#39;s top awarding bodies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">100% online</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Flexible deadline</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry Requirements</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">No formal entry requirements. You need to have:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Passion for learning</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A good understanding of the English language</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Be motivated and hard-working</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Over the age of 16.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CPD Certification from The Teachers Training</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You can get your digital certificate (PDF) for &pound;4.99 only</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Hard copy certificates are also available, and you can get one for only &pound;10.99</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You can get both PDF and Hard copy certificates for just &pound;12.99!</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</span></p>

The Teachers Training

Visual Merchandising

Explore the fascinating world of Retail Psychology with our specialized course. Dive into consumer behavior, decision-making processes, and retail strategies that drive sales and enhance customer experiences. Unlock insights to optimize store layouts, product placement, and marketing tactics. Elevate your retail career with invaluable psychological insights. Enroll now and revolutionize your approach to retail!

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