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				<p><span>Register on the Conflict Management at Office today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</span></p><p><span>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.</span></p><p><span>The Conflict Management at Office is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.</span></p><p><span>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</span></p><h3><b>What You Get With The Conflict Management at Office</b></h3><ul><li><span>Receive a e-certificate upon successful completion of the course</span></li><li><span>Get taught by experienced, expert instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
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			<h2>Course Design</h2>		</div>
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				<div id="course-home"><div><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li></ul></div></div>					</div>
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			<h2>Certificate of Achievement
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				<p><b>Endorsed Certificate of Achievement from the Quality Licence Scheme</b></p><p><span>Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage.</span></p><p><b>CPD Certificate of Achievement from Janets</b></p><p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p>					</div>
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			<h2>Endorsement</h2>		</div>
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				<p>This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p>					</div>
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			<h2>Method of Assessment
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				<p>In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.</p>					</div>
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			<h2>Who Is This Course For:</h2>		</div>
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				<p><span>The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a Certificate of Achievement to prove your newly-acquired knowledge.</span></p>					</div>
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			<h2>Requirements</h2>		</div>
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				<p><span>The online training is open to all students and has no formal entry requirements. To study the Conflict Management at Office, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p>					</div>
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				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Unit 01: Introduction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Welcome to the Course</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What are Conflict and Conflict Management?</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
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					<td colspan="4">Unit 02: Understand the Keys to Conflict</td>
				</tr>
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					<td><i></i></td>
					<td>The Rational and Irrational Sources of Conflict</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>The Effects of Respect on Conflict</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>How to Use Respect to Help Resolve Conflict</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Unit 03: How Misunderstandings Arise and the Solution</td>
				</tr>
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					<td><i></i></td>
					<td>How Communication Works</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How we listen: The Four Listening Levels</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Listen Well</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
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					<td colspan="4">Unit 04: Personality Types in Conflict</td>
				</tr>
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					<td>How Personality Types Conflict</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Specific Personalities Clash at Work</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Avoid Personality Clash</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Unit 05: Escalation of Conflict</td>
				</tr>
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					<td><i></i></td>
					<td>Resistance: It's Not Conflict yet.</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>The Onion Model of Resistance e</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>The Signs of Conflict Escalation</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
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					<td colspan="4">Unit 06: De-escalating Conflict</td>
				</tr>
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					<td><i></i></td>
					<td>The Strategies for Handling Conflict</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conflict De-escalation Process</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conflict Handling Modes - The Thomas-Kilmann Model</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Five Thomas-Kilmann Modes</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Getting Help from a Third Party</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Recover from a Broken (Professional) Relationship</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Unit 07: Closing Section</td>
				</tr>
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					<td><i></i></td>
					<td>Good Conflict and Bad Conflict</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Secret to Avoiding Conflict</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
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					<td><i></i></td>
					<td>Assignment - Conflict Managemnet at Office</td>
					<td> </td>
					<td><span><i></i> 4 days, 23 hours</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order your Certificate QLS</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
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                                    <span></span>
                                </div>
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                            <div>
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                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
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                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
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                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

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Conflict Management at Office

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<div> <div>     </div> <div>  <div> <h3><strong>Highlights of the Course</strong></h3> <ul> <li><b>Course Type</b>: Self-Paced Online Learning</li> <li><b>Accreditation:</b> AQA</li> <li><b>Qualification: </b>Nationally Recognised Qualification</li> <li><b>Study Materials: </b>High-Quality E-Learning Study Materials</li> <li><b>Certificate</b>: Certificate upon passing the official exam</li> <li><b>Access:</b> 1 Year Access</li> <li><b>Tutor Support</b>- Paid Tutor Support</li> <li><b>Customer Support:</b> 24/7 live chat available</li> </ul> </div> <div> <div> <hr /> <h3><strong>What you will learn from this course?</strong></h3> <p>Upon successful completion of this GCSE English Language Course, you will be able to:</p> <ul> <li>Develop the skill of reading a variety of excellent literature swiftly, clearly, and with connections between the books, you are reading.</li> <li>Acquire the skills necessary to read critically, then use what you learn from in-depth reading to improve and inform your own writing.</li> <li>Understand how to properly use standard English while writing in a concise and persuasive way.</li> <li>Develop key skills to spell, punctuate, and apply grammar correctly</li> <li>Become familiar with grammatical concepts, spoken and written language conventions, and a wide vocabulary, and put these abilities to use</li> </ul> </div> </div> <div> <div> <div> <hr /> <h3><strong>GCSE English Language Course</strong></h3> <p>This GCSE English Language Course is accredited by AQA and regulated by Ofqual, making it a nationally recognised credential that will improve your CV and set you apart from the competition. Through this course, you will improve your speaking, listening, reading, and writing abilities, which will aid you in showcasing a strong command of the language.</p> <p>Towards the end of this course, You will have the knowledge and abilities necessary to succeed in your official exam and land a job in the relevant field.</p> </div> <div> <h3><strong>Who is this Course for?</strong></h3> <p>The following individuals may benefit from this GCSE English Language Course:</p> <ul> <li>University and job applicants</li> <li>Anyone who wants to receive a higher grade in their GCSE Engish</li> <li>Anyone interested to build a career in this sector</li> <li>Anyone planning to pursue English language at University or A level</li> <li>Anyone trying to increase their chances of landing a job</li> <li>Anyone who wants to work in the publishing, journalism, or teaching fields</li> <li>Anyone who desires to develop their English Communication skills</li> </ul> <p>Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.</p> </div> <div> <h3><strong>Eligibility Requirements</strong></h3> <p>This GCSE English Language Course has no academic prerequisites and is open to students from all academic disciplines.</p> <p>You must, however, first complete an initial assessment as well as a diagnostic evaluation in order for us to ascertain your progression level and discover any weak areas before we can create an individualised learning plan for you. All course learning resources will be made available to you after successfully completing this assessment, and you will have a year to view them at your convenience.</p> </div> <div> <h3><strong>Career Path</strong></h3> <p>This GCSE English Language Course will provide you with a fresh opportunity to enter the relevant job market and successfully escalate to advanced vocational study. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.</p> </div> <div> <h3><strong>Assessment Procedure</strong></h3> <p>Students must complete a variety of interactive online examinations at the conclusion of each module to evaluate the understanding and skills they are learning in this GCSE English Language Course. These assessments also determine if students can demonstrate these skills effectively. At the end of the module, you can also keep track of your progress and regularly check your score.</p> <p>Upon successfully completing this course, you can schedule your official exam by contacting us at <a href="/cdn-cgi/l/email-protection#dbb2b5bdb49ba8afaebfa2abb7bea3f5b4a9bc"><span>[email protected]</span></a>.</p> <p>There are two paper-based assessments and a spoken language task in the AQA-accredited GCSE English Language.</p> <h3><b>Assessment Format of Paper 1</b></h3> <ul> <li>Concepts covered: Reading (literature fiction text) and writing (descriptive or narrative writing)</li> <li>Exam time: 1 Hour 45 minutes written exam</li> <li>Total marks: 80</li> <li>Total weight: 50% of GCSE</li> <li>Question format: Short question, long question and extended writing question</li> </ul> <h3><b>Assessment Format of Paper 2</b></h3> <ul> <li>Concepts covered:  Reading (nonfiction text and literature fiction text) and writing (presenting a viewpoint)</li> <li>Exam time: 1 Hour 45 minutes written exam</li> <li>Total marks: 80</li> <li>Total weight: 50% of GCSE</li> <li>Question format: Short question, long question and extended writing question</li> </ul> <h3><b>Non- Assessment âSpoken Languageâ Section</b></h3> <p>Students will have the opportunity to showcase their speaking and listening abilities during this assessment.</p> <ul> <li>Skills tested: Presenting, responding to questions and feedback, and use of Standard English</li> <li>Total Marks: Marked by the teacher</li> <li>Total Weight: separate endorsement (0% weighting of GCSE)</li> </ul> </div> <div></div> </div> </div> </div> </div><p><span>This GCSE English Language Course - AQA English Language Online is accredited by AQA and regulated by Ofqual.</span></p> <p></p> <h2><strong>What is AQA?</strong></h2> <p><span>AQA, a well-known awarding body, sets standards, administers exams at the GCSE, AS, and A Level in a variety of areas, and grants qualifications to peruse a desired career. More than half of the GCSE and A-level exams that are taken and graded in the UK each year are administered by AQA. Additionally, employers and institutions all across the world highly respect these credentials.</span></p> <h4><strong>Benefits of AQA </strong></h4> <ul> <li><span>This qualification is recognised in the UK and across the world</span></li> <li><span>It is valued by employers all over the world</span></li> <li><span>Improve your employment prospects</span></li> <li><span>Boost your job satisfaction</span></li> <li><span>Promotes career advancement</span></li> <li><span>Enhances your CV</span></li> <li><span>Provides you with a competitive edge in the job market</span></li> </ul> <h3></h3> <p></p> <h2><strong>What is Ofqual?</strong></h2> <p><span>Qualifications, exams, and assessments are governed in England by Ofqual (The Office of Qualifications and Examinations Regulation). They are in charge of identifying the knowledge, skills, and understanding that students have displayed, and also ensuring that all the assessments and exams reveal what a student has accomplished.</span></p> <h4><strong>Benefits of Ofqual Regulation</strong></h4> <ul> <li><span>This regulation is valued internationally </span></li> <li><span>Created in accordance with specific national standards</span></li> <li><span>Designed in collaboration with industry to guarantee their suitability.</span></li> <li><span>Accurately reflect the knowledge, abilities, and understanding that the learners have shown.</span></li> <li><span>Candidates who have obtained a qualification that is governed by Ofqual are seen with greater confidence by employers.</span></li> </ul><div> <h3> <span>Course Curriculum</span> </h3> <div> <table> <tbody><tr> <td colspan="4">Paper 1: Explorations in Creative Reading and Writing Reading</td> </tr> <tr> <td colspan="4">Reading</td> </tr> <tr> <td colspan="4">Identify Explicit Information</td> </tr> <tr> <td><i></i></td> <td> Q1 - Identify Explicit Information </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Identify Explicit Information</td> <td> </td> <td><span><i></i> 00:10:00</span></td> </tr> <tr> <td colspan="4">Analysing Writers' Use of Language</td> </tr> <tr> <td><i></i></td> <td> 1) Analysing a writer_s use of language </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td> 2) Further examples of analysing a writer_s use of language </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Analysing Writers' Use of Language</td> <td> </td> <td><span><i></i> 00:24:00</span></td> </tr> <tr> <td colspan="4">Structure</td> </tr> <tr> <td><i></i></td> <td> 1) What do we mean by structure </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td> 2) How writers use structure </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td> 3) An example of structure in action </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Structure</td> <td> </td> <td><span><i></i> 00:24:00</span></td> </tr> <tr> <td colspan="4">Evaluating Writers' Methods</td> </tr> <tr> <td><i></i></td> <td> 1) Evaluating a writer_s methods </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Evaluating Writers' Methods</td> <td> </td> <td><span><i></i> 00:16:00</span></td> </tr> <tr> <td colspan="4">Writing</td> </tr> <tr> <td><i></i></td> <td> 1) Descriptive Writing - The Basic Techniques </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td> 2) Writing a description suggested by a picture </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td> 3) Creating a good story opening </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Writing</td> <td> </td> <td><span><i></i> 00:10:00</span></td> </tr> <tr> <td colspan="4">Paper 2: Writers' Viewpoints and Perspectives</td> </tr> <tr> <td colspan="4">Reading</td> </tr> <tr> <td colspan="4">Identify and Interpret Explicit and Implicit Information and Ideas</td> </tr> <tr> <td><i></i></td> <td> Q1 - Identify Explicit and Implicit Evidence </td> <td> </td> <td><span><i></i> 00:12:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Identify and Interpret Explicit and Implicit Information and Ideas</td> <td> </td> <td><span><i></i> 00:06:00</span></td> </tr> <tr> <td colspan="4">Synthesising and Summarising</td> </tr> <tr> <td><i></i></td> <td> 1) Synthesising and Summarising </td> <td> </td> <td><span><i></i> 00:11:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Synthesising and Summarising</td> <td> </td> <td><span><i></i> 00:10:00</span></td> </tr> <tr> <td colspan="4">How does the Writer use Language?</td> </tr> <tr> <td><i></i></td> <td> How Does the Writer Use Language </td> <td> </td> <td><span><i></i> 00:11:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - How does the Writer use Language</td> <td> </td> <td><span><i></i> 00:14:00</span></td> </tr> <tr> <td colspan="4">Comparing Viewpoints and Perspectives</td> </tr> <tr> <td><i></i></td> <td> Comparing Viewpoints and Perspectives 1 </td> <td> </td> <td><span><i></i> 00:11:00</span></td> </tr> <tr> <td><i></i></td> <td> Comparing Viewpoints and Perspectives 2 </td> <td> </td> <td><span><i></i> 00:11:00</span></td> </tr> <tr> <td><i></i></td> <td> Comparing Viewpoints and Perspectives 3 </td> <td> </td> <td><span><i></i> 00:11:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Comparing Viewpoints and Perspectives</td> <td> </td> <td><span><i></i> 00:10:00</span></td> </tr> <tr> <td colspan="4">Writing</td> </tr> <tr> <td><i></i></td> <td>Assessment - Writing</td> <td> </td> <td><span><i></i> 00:20:00</span></td> </tr> <tr> <td colspan="4">Feedback</td> </tr> <tr> <td><i></i></td> <td> Feedback </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td> 06) Writing Example and Revision Tasks for Question 5 </td> <td> </td> <td><span><i></i> 00:13:00</span></td> </tr> <tr> <td><i></i></td> <td> 01) Different writing tasks for Question 5 </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td> 02) Writing to Argue or Persuade </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td><i></i></td> <td> 03) Planning and Writing an Article </td> <td> </td> <td><span><i></i> 00:11:00</span></td> </tr> <tr> <td><i></i></td> <td> Writing a Speech and Expressing Opinions </td> <td> </td> <td><span><i></i> 00:11:00</span></td> </tr> </tbody></table></div> </div>

Study Plex

GCSE English Language Course - AQA English Language Online

<p>Are you looking to begin your professional career or want to develop more advanced skills in digital skills? Then this essential digital skills level 1 course will set you up with a solid foundation to become confident in digital skills and help you to develop your expertise in essential digital skills.</p>
<p>This comprehensive essential digital skills level 1 qualification is the perfect way to kickstart your career in the field of digital skills. This essential digital skills level 1 qualification will give you a competitive advantage in your career, making you stand out from all other applicants and employees.</p>
<p>The essential digital skills level 1 qualification will set you up with the appropriate qualification needed for the job and is ideal for both beginners and those who are currently working.</p>
<p>This Essential Digital Skills Level 1 Course is regulated by Ofqual and accredited by Pearson Edexcel<strong>,</strong> making it a nationally recognised qualification that will enhance your CV, helping you stand out from the rest of the candidates.</p>
<p>Upon successful completion of this Essential Digital Skills Level 1 Course, you will be prepared and qualified to attend the official exam and gain a certificate that accredits you as having all the essential skills and credentials an educational institute or company requires in terms of admission or appointment.</p>
<h5><span><b>Tutor Support:</b></span></h5>
<p>Get extraordinary 1 to 1 Live Tutor Support by Zoom for 2 hours. Our tutor will help to overcome learning obstacles. Improves your academic performance, one-on-one attention, Improves self-esteem and confidence.</p>
<h5><span><b>Course Highlights  </b></span></h5>
<ul>
<li><strong>Course Type</strong>: Self-Paced Online Learning</li>
<li><strong>Total Qualification</strong> <strong>Time</strong>: 50 hours</li>
<li><strong>Guided Learning</strong>: 45 hours</li>
<li><strong>Accreditation:</strong> Pearson Edexcel</li>
<li><strong>Qualification: </strong>Nationally Recognised Qualification</li>
<li><strong>Study Materials: </strong>High-Quality E-Learning Study Materials</li>
<li><strong>Access:</strong> 1 Year Access</li>
<li><strong>Certificate:</strong> Certificate upon completion of official exam (hard copy)</li>
<li><strong>Tutor Support</strong>: Paid Tutor Support</li>
<li><strong>Customer Support:</strong> 24/7 live chat available</li>
</ul>
<h5><span><b>How This Course Will Work For You?  </b></span></h5>
<ul>
<li><strong>Diagnostic Assessment:</strong> Identifies skill gaps and produces an individual learning plan</li>
<li><strong>Learning Resources:</strong> Develop underpinning knowledge and fill skill gaps identified</li>
<li><strong>Progress Check:</strong> Assesses progress at the end of the module</li>
</ul>
<p>You will get useful resources that are designed to improve your essential skills, knowledge and understanding of maths required to sit your essential digital skills exams.</p>
<p>The Department of Education (DfE) has developed new standards for digital skills that all adults in England are entitled to. These qualifications are available at Entry and Level 1 and consist of five skills statements:</p>
<ul>
<li>Using Devices and Handling Information</li>
<li>Creating and Editing</li>
<li>Communicating</li>
<li>Transacting</li>
<li>Being Safe and Responsible Online</li>
</ul>
<p>The Essential Digital Skills Level 1 Course are based on Department for Education (DfE) approved subject content, Nationally Recognised Qualifications and are regulated by Ofqual.</p>
<p>Our online learning portal is fully compatible with desktop, tablet and mobile devices and can be accessed from anywhere.</p>
<h5><span><b>Essential Digital Skills Level 1 Qualification Purpose and Outcomes  </b></span></h5>
<p>Pearson Level 1 in Essential Digital Skills is for learners who want to develop understanding and skills in digital.</p>
<p><strong>The qualification gives learners the opportunity to:</strong></p>
<ul>
<li>demonstrate the ability to develop manage and configure devices</li>
<li>apply knowledge and these skills to organise, share and manage files</li>
<li>become vigilant of online threats</li>
<li>achieve a foundation for further study at Level 2.</li>
</ul>
<h5><span><b>Who is this Essential Digital Skills Level 1 Course for?  </b></span></h5>
<p>This comprehensive Essential Digital Skills Level 1 Course is suitable for:</p>
<ul>
<li>Anyone looking to improve their job prospects</li>
<li>People of all ages and academic background</li>
<li>Anyone aspiring to accelerate their career in this sector and want to gain in-depth knowledge of essential digital skills</li>
</ul>
<h5><span><b>Entry Requirement  </b></span></h5>
<p>No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification.</p>
<h5><span><b>About Official Exam, Assessments &amp; Certification  </b></span></h5>
<p>Upon successful completion of this Essential Digital Skills Level 1 Course when you will be ready for the official exam there is an additional registration fee of Â£105 to book the official exam.</p>
<h5><span><b>Assessment structure  </b></span></h5>
<p>Learners will need to meet the requirements outlined below before the qualification can be awarded.</p>
<p>Pearson Level 1 in Essential Digital Skills consists of two externally set and internally marked assessments. They are available as on-demand assessments.</p>
<p><span><b>Task-based Assessment  </b></span></p>
<ul>
<li>Exam duration: 1 hour 45 minutes</li>
<li>Total Marks: 36</li>
<li>Passing Percentage: 81%</li>
</ul>
<p><span><b>Question Paper </b></span></p>
<ul>
<li>Exam duration: 19 minutes</li>
<li>Total Marks: 8</li>
<li>Passing Percentage: 19%</li>
</ul>
<p><span><b> Content areas</b></span></p>
<ol>
<li>Using Devices and Handling Information</li>
<li>Creating and Editing</li>
<li>Communicating</li>
<li>Transacting</li>
<li>Being Safe and Responsible Online</li>
</ol>
<h5><span><b>Why You Should Buy this Course from Lead Academy?  </b></span></h5>
<h5><span><b>Incredible Support  </b></span></h5>
<p>You can access the following support upon enrollment into this comprehensive Essential Digital Skills Level 1 Course:</p>
<ul>
<li><strong>Customer support</strong>: We persistently make sure that our customers are having a comfortable experience while on this course and that is why we have active customer support 24/7 that you can access through email.</li>
<li><strong>Tutor support</strong>: We have an array of expert and experienced tutors that you can easily access with an additional cost of Â£25 per hour if you face any problem while absorbing the learning materials of this course.</li>
</ul>
<h5><span><b>We Are Unbeaten by Price &amp; Quality</b></span></h5>
<ul>
<li>When it comes to providing the best experience in respect to the value you are paying, we are unbeaten by price.</li>
<li>If you are unsatisfied with the merit of this course, you can opt for our money-back guarantee option within 14 days of purchasing</li>
<li>If your course costs above Â£50, you can access our instalment option that permits you to pay your course fees with 3 instalments.</li>
</ul><h2><b>Course Curriculum</b></h2>
							
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												Managing Traceable Online Activities <span></span>
											

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												Buying Securely Online <span></span>
											

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												Protecting Privacy <span></span>
											

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												Protecting Data <span></span>
											

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							</div><h2><b>Recognised Accreditation</b></h2>
							<p>This Essential Digital Skills Level 1 Course has been accredited by Pearson Edexcel and regulated by Ofqual. It is based on the Department for Education (DfE) and is a nationally recognised qualification that will shape your abilities to fit into any sector you apply to.</p>
<p><span><b>About Pearson Edexcel and Essential Digital Skills Level 1 Course</b></span></p>
<p>Pearson Edexcel is an academic and general qualification that is designed to advance and enhance learners' skills while developing knowledge. Edexcel's qualifications help learners either progress to higher education or progress directly into employment. They are grounded in the quality and traditions of the British education system and made them relevant and easily accessible for today's UK and international learners.</p>
<h3></h3><h2><b>Certificate of Achievement</b></h2>
							<p>You will be rewarded with an Ofqual Regulated <strong>Pearson Level 1 in Essential Digital Skills</strong> upon successful completion of this Essential Digital Skills Level 1 Course. A certified hard copy of this qualification will be posted at your given address that is accepted by employers and universities across the globe. You can flaunt this qualification in your CV which will give you a competitive advantage over others in case of securing a job.</p><h2><b>FAQs</b></h2>

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										Is Functional Skill a GCSE?									
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										<p>Functional Skills is considered to be a GCSE equivalent qualification.Functional Skills Level 1 is not equivalent to GCSE on the grounds that it is equivalent to GCSE grades 1 to 3 (D to G in the old GCSE grading system ) which makes it under-qualified to meet the university requirements for admission. But Functional Skills at Level 2 is equivalent to a GCSE grade 4 or C.</p>
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										What is the difference between functional skills and GCSE?									
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										<p>Functional Skills are not identical to GCSE. GCSE is a conventional route to acquiring academic qualification that equips students with advanced skills that are required to shape the foundations of your career as a professional. Whereas, Functional Skills is a more practical route that equips students with the values and skills that are required to function in everyday life. Both GCSE and Functional Skills have their own value and merits and both pave a way for students to upskill and succeed in their desired career.</p>
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										Do universities accept Functional Skills?									
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										<p>Most of the universities are now accepting Functional Skills as a GCSE equivalent qualification, however, entry requirements may vary according to university rules and guidelines. A Level 2 Functional Skills qualification will enable you to apply for an Access course, which is a foundation course completed at university.</p>
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										Do employers accept Functional Skills qualification?									
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										<p>A research conducted by the Education and Training Foundation discovered that 47% of larger employers know about Functional Skills and 87% of them value these courses for their approach to applied skills, flexible assessment and problem solving. Functional Skills are now highly valued and accepted by all the employers in the UK and globally as an equivalent to GCSE that certifies that students are able to apply skills under different contexts, solve problems, and prepare them to work independently.</p>
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										What Level is Functional Skills Level 1?									
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										<p>Functional Skills Level 1 is equivalent to a GCSE English grade 1 to 3 (D to G). It's an alternative qualification to GCSE for learners who learn better with practical, real-life examples.</p>
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										What Level is Functional Skills Level 2?									
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										<p>Functional Skills at Level 2 is equivalent to a GCSE grade 4 or C</p>
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										What is Pearson Edexcel Functional Skills?									
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										<p>Pearson Edexcel is an academic and general qualification that is designed to advance learners' skills while developing knowledge. Edexcel's qualifications help learners either progress to higher education or go directly into employment. Pearson Functional Skills are qualifications in English, Mathematics and ICT that are available from Entry 1 to Level 2. Suitable for learners of all ages, they're also an accepted part of all Apprenticeship standards and frameworks and an alternative to GCSE in the UK.</p>
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										How long does a Functional Skills Courses Take?									
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										<p>The time required to complete Functional Skills courses would depend on the time a learner allocates in studying and also on the course provider. Usually, it does not take more than a few weeks to complete the Functional Skills courses. At Lead Academy, you can complete the course within 4-12 weeks on average; however, we have had learners who completed the course very quickly. If a learner needs more time than the given time for the course, he/she can commence a self-paced online learning method with an access of 1 year.</p>
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										Can I take the Functional Skills exam online?									
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										<p>Yes, you can take the Functional Skills exam online. You just need to have a stable internet connection and a webcam so that an invigilator can monitor you throughout. Lead Academy offers an online Functional Skills exam for every subject. Upon registering your exam with us, you can receive access to our dedicated tutor support and guidance whenever you require to overcome any doubts regarding the relevant subject.</p>
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										How can I take preparation for the Functional Skills Exam?									
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										<p>You can purchase the course concerning the relevant subject from the wide range of courses available in Lead Academy. These courses will equip you with adequate skills and knowledge that is required to face the functional skills exam. You can also access our tutor support to overcome any doubts that arise while taking the course.</p>
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Lead Academy

Digital Skills

Level 1 Essential Digital Skills Qualification - (EDSQ)

Course Materials

Course Materials + Official Exam

Course Materials + Official Exam + Unlimited support via email + 2 hours Zoom class

<h3><b><span>Overview</span></b></h3>
<p>Earn respect and admiration of any dynamic organisation by mastering the skills of quality Administration and making the role your own.</p>
<p>This comprehensive course is packed full of office and business Administration guidance that will enable you to run a business successfully.</p>
<p>The Office Administration Certificate course has been compiled and constructed with the help of industry professionals and provides expert tuition on office and business principles. You will be taught not only how to handle departmental communications and financial responsibility, but also how to supervise Human Resources and provide inspirational leadership. Make yourself a candidate for excellence with us.</p>

<h3><b><span>How will I get my certificate?</span></b></h3>
<p>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</p>

<h3><b><span>Who is this course for?</span></b></h3>
<p><span>There is no experience or previous qualifications required for enrolment on this Office Administration Certificate</span><span>. It is available to all students, of all academic backgrounds.</span></p>

<h3><b><span>Requirements</span></b></h3>
<p><span>Our Office Administration Certificate</span><b> </b><span>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</span> <span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></p>

<h3><b><span>Career path</span></b></h3>
<p><span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span></p> <h3>Course Curriculum</h3><div><p>2 sections • 12 lectures • 07:08:00 total length</p></div><div><div><div><div><div><div><div><p>•Module 1: Introduction to Office Administration: 00:17:00</p></div><div><div><p>•Module 2: Skills of an Effective Administrator: 00:18:00</p></div><div><div><p>•Module 3: Business Writing Skills: 00:39:00</p></div><div><div><p>•Module 4: Communication Skills: 00:27:00</p></div><div><div><p>•Module 5: Managing Meetings and Giving Feedback: 01:29:00</p></div><div><div><p>•Module 6: Organisational Skills: 01:18:00</p></div><div><div><p>•Module 7: Telephone Etiquette: 01:09:00</p></div><div><div><p>•Module 8: Negotiation Techniques: 00:18:00</p></div><div><div><p>•Module 9: Conflict Management: 00:16:00</p></div><div><div><p>•Module 10: Stress Management: 00:18:00</p></div><div><div><p>•Module 11: Time Management: 00:39:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Office Administration Certificate: 3 days</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

Office Skills & Productivity

Business Administration

Office Skills

Office Management

Office Administration

Business Admin

Office Administration Certificate

<h3><b><span>Overview</span></b></h3>
Gain the ability to save money and acquire useful new skills as you are taught to repair any component of a bike.

This certificated course will enable you to perform full maintenance on a bike and its components, even if you are comparatively new to a two-wheeled vehicle.

The <span>Bike Maintenance</span> course will soon give you the knowledge and the capability to mend or clean each individual part of the machine. From tyres to saddles, you'll know exactly what to do if you break down in the countryside or are tinkering in the garage. Respect the environment and have fun by biking more.
<h3><b><span>How will I get my certificate?</span></b></h3>
<p>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</p>

<h3><b><span>Who is this course for?</span></b></h3>
<p><span>There is no experience or previous qualifications required for enrolment on this <strong>Bike Maintenance</strong></span>. It is available to all students, of all academic backgrounds.</p>

<h3><b><span>Requirements</span></b></h3>
<p><span>Our <strong>Bike Maintenance</strong></span><b> </b>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. <span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></p>

<h3><b><span>Career path</span></b></h3>
<p><span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span></p> <h3>Course Curriculum</h3><div><p>2 sections • 13 lectures • 03:37:00 total length</p></div><div><div><div><div><div><div><div><p>•Module 1: Know Your Bike: 00:13:00</p></div><div><div><p>•Module 2: Must-Haves for Your Toolbox: 00:21:00</p></div><div><div><p>•Module 3: Regular Bike Maintenance: 00:27:00</p></div><div><div><p>•Module 4: Tyre: 00:23:00</p></div><div><div><p>•Module 5: The Wheels: 00:19:00</p></div><div><div><p>•Module 6: The Brakes: 00:14:00</p></div><div><div><p>•Module 7: The Saddle: 00:11:00</p></div><div><div><p>•Module 8: The Chain: 00:21:00</p></div><div><div><p>•Module 9: The Steering System: 00:13:00</p></div><div><div><p>•Module 10: The Gears: 00:16:00</p></div><div><div><p>•Module 11: Pedals and Drivetrain: 00:20:00</p></div><div><div><p>•Module 12: Suspension: 00:14:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Bike Maintenance: 00:05:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Bike Mechanic

Bike Maintenance

Bicycle Maintenance

Bike Licence

Bicycle Mechanic

Motorcycle Maintenance

<p><strong>** Super Saver Offer! Previous Price ** </strong></p><p>Are you looking to improve your current abilities or make a career move? Our unique CAD Course might help you get there! Expand your expertise with high-quality training - study and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course.</p><p><strong>Our bundle contains 6 </strong><strong>of our premium and popular courses for one discounted price:</strong></p><ul><li><strong>Course 01:</strong> CAD Designer Training (AutoCAD, T-Flex CAD, SolidWorks, FreeCAD)</li><li><strong>Course 02: </strong>Adobe Photoshop Training</li><li><strong>Course 03: </strong>Excel Add-in with C# VSTO and Web</li><li><strong>Course 04: </strong>CompTIA CySA+ Cybersecurity Analyst (CS0-002)<strong><br /></strong></li><li><strong>Course 05: </strong>Architectural Studies</li><li><strong>Course 06: </strong>Communication Skills Masterclass</li></ul><p>Students can expect to complete this Bundle Program in around <strong>30 hours</strong>. Get dedicated student support from our expert instructors if you need assistance or have any questions about the bundle.</p><p>All the courses under this bundle are split into a number of expertly created modules to provide you with an in-depth and professional learning experience. Students who successfully complete this course program will receive an instant e-certificate as proof of their new skills and knowledge. Stand out from the crowd and train for the job you want with the bundle.</p><p>With this comprehensive Bundle, you can achieve your dreams and train for your ideal career. The bundle provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The bundle covers everything you need in order to progress in your chosen career.</p><p>Enrolling on the bundle will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the bundle.</p><p><strong>Why Train With the Academy for Health &amp; Fitness?</strong></p><ul><li>All-in-one package of 6 Premium Bundle Courses</li><li>Opportunity to earn a certificate accredited by <strong>CPD </strong>after completing this bundle</li><li>Interactive bundle material</li><li>The online assessment included testing your knowledge</li><li>Globally accepted standard structured lesson planning</li><li>Innovative and engaging content and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul> <p>Experts created the Bundle to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the bundle materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you.</p><p>Start your learning journey straight away with this bundle and take a step toward a brighter future!</p><p><strong>****Course Curriculum****</strong></p><p><strong>***CAD Designer Training (AutoCAD, T-Flex CAD, SolidWorks, FreeCAD)***</strong></p><ul><li>Module 01: Introduction</li><li>Module 02: Career in the United Kingdom</li><li>Module 03: Basics for CAD Design - Part 1</li><li>Module 04: Basics for CAD Design - Part 2</li><li>Module 05: 2D Shape</li><li>Module 06: 3D Shape</li><li>Module 07: Geometry and Modelling</li><li>Module 08: Assemblies</li><li>Module 09: Extrusion and Rotations</li></ul><p><strong>Assessment Process</strong></p><p>Once you have completed all the modules in the Bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
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                                        65 CPD hours / points
                                    </div>
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                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Bundle is ideal for anyone interested in this topic and who wants to learn more about it. This bundle will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter.</p><p>This course Bundle is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The Bundle does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world.</p><p>Every student must be over the age of 16 and have a passion for learning and literacy.</p><p>This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle will allow you to kickstart or take your career in the related sector to the next stage. Our whole bundle will assist you in achieving a position of respect and dignity, as well as allowing you to gain an advantage over your competitors. The certificate will strengthen your CV and assist you in finding work in the related industry.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPDQS Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div> <ul><li>Upon passing the Bundle, you need to order to receive a <strong>Hard Copy certificate</strong> for each of the courses inside this bundle as proof.</li><li>If you are an <strong>international student,</strong> then you have to pay an additional <strong>10 GBP</strong> as an international delivery charge.</li></ul> </div>

                        </div>

Academy for Health and Fitness

CAD Training Essential - CPD Certified

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			<h3><strong>Description</strong></h3>
<p><b><i>Would You Like To Become More Assertive, Confident &amp; Have Better Communication Skills?</i></b></p>
<p><b>WHAT YOU WILL LEARN IN THIS COURSE</b></p>
<p><span>Learn Highly Effective Techniques To </span><b>Deal With Any Conflict</b><span> In Your Personal &amp; Professional Life </span></p>
<p><span>Communicate With </span><b>Assertiveness &amp; Confidence</b><span>    </span></p>
<p><b>Reduce negative emotions</b><span> &amp; Discomfort When Communicating With People  </span></p>
<p><span> </span><b>Speak Up, Share Your Ideas</b> <b>&amp; Opinions </b><span>In A Persuasive, Calm &amp; Positive Way   </span></p>
<p><span>How To React &amp; </span><b>Defend Yourself When You Are Criticized</b><span>   </span></p>
<p><span> </span><span>How To </span><b>Receive Negative Feedback</b><span> </span></p>
<p><b>Learn to Say NO</b><span> When You Are Asked Unreasonable Requests Without Looking Selfish   </span></p>
<p><b>Provide Feedback To Others</b><span> While Looking Good &amp; Friendly     </span></p>
<p><span>Express What You Want &amp; Your Rights With Integrity, Honesty &amp; Respect For Others    </span></p>
<p><span>How To </span><b>Deal With Confrontation</b><span>, Challenging Situations &amp; Difficult People</span></p>
<h3><b>What you'll learn</b></h3>
<ul>
<li><span>Deal With Conflicts</span></li>
<li><span>Communicate With Confidence And Charisma</span></li>
<li><span>Have An Assertive Body Language</span></li>
<li><span>Speak Up, Share Your Ideas &amp; Opinion</span></li>
<li><span>Express What You Want And Your Rights</span></li>
<li><span>Provide Helpful Feedback To Others</span></li>
<li><span>Receive Negative Feedback</span></li>
<li><span>React &amp; Defend Yourself When Criticized</span></li>
<li><span>Learn To Say No</span></li>
<li><span>Reduce Negative Emotions</span></li>
<li><span>Reduce Discomfort When Talking To People</span></li>
</ul>
<h3><b>Requirements </b></h3>
<p><span>A willingness to apply the assertiveness and communication skills techniques</span></p>
<h3><b>Who is the target audience?</b></h3>
<ul>
<li><span>People who would like to develop better communication skills</span></li>
<li><span>People who would like to learn how to deal with conflicts</span></li>
<li><span>People who would like to communicate with confidence and charisma</span></li>
<li><span>People who would like to become more assertive</span></li>
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					<td>What You Will Learn</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:03:00</span></td>
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					<td><i></i></td>
					<td>What Is Assertiveness Part 1</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
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					<td>What Is Assertiveness Part 2</td>
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					<td>Express Yourself: Speak Up, Share Your Ideas &amp; Opinions, Express W</td>
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					<td><span><i></i> 00:16:00</span></td>
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					<td>Provide Helpful Feedback To Others</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
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					<td>Receive Negative Feedback, React &amp; Defend Yourself When Criticized</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
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					<td>Learn To Say No</td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td>Deal With Conflicts, Deal With Confrontation, Challenging Situations</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
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					<td>Reduce Negative Emotions &amp; Discomfort When Talking To People</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
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iStudy UK

Meeting Skills

Master Your Emotions

Counselling Skills

Business Communication Skills

Assertiveness

Communication Skills

Double Your Assertiveness, Confidence & Communication Skills

<h2><strong>Course Overview:</strong></h2>
<span>The demand for skilled professionals in education and training has soared, with a projected growth rate of 5% annually in the next decade. </span><b>This Focus Awards Level 3 Award in Education and Training (RQF) course provides an unparalleled opportunity to confidently excel in your teaching skills,  ensuring you positively impact learners of all ages.</b>

<span>This course is tailored to equip learners with the comprehensive knowledge and skills necessary to excel in this dynamic field. With an emphasis on understanding roles, responsibilities, and relationships in education, alongside inclusive teaching methodologies and assessment strategies, this course stands as a cornerstone for those aspiring to make a significant impact in the educational sector.</span>

<span>Enrol now to transform your career and make a lasting impact in education and training!</span>

<hr />

<h2><strong>Key Features of the Course:</strong></h2>
<ul>
 	<li>Level 3 Award in Education and Training(Regulated qualification)</li>
 	<li>24/7 Learning Assistance</li>
 	<li>Interesting Learning Materials</li>
</ul>

<hr />

<h2><strong>Who is This Course For?</strong></h2>
This Focus Awards Level 3 Award in Education and Training (RQF) course is ideal for individuals passionate about teaching and training, regardless of their prior experience. Whether you are looking to kickstart your career as an educator, transition into a new role within the education sector, or enhance your existing teaching skills, this course provides the foundation you need to succeed.

<hr />

<h2><strong>What You Will Learn:</strong></h2>
Throughout this course, you will delve into a wide range of essential topics and modules. Starting with an <strong>induction form, you will progress through units such as understanding roles, responsibilities, and relationships in education and training. You will explore legislation, regulatory requirements, and codes of practice, promoting equality, valuing diversity, and promoting appropriate behaviour and respect for others.</strong>

Furthermore, you will <strong>gain insights into learner needs and points of referral, identifying inequality, promoting inclusion, and understanding safeguarding, preventing duty, and British values. The course also covers micro-teaching, inclusive teaching and learning approaches, theories of learning, communication skills, assessment methods, involving learners in the assessment process, and much more.</strong>

<hr />

<h2><strong>Why Enrol in This Course:</strong></h2>
By enrolling in the Focus Awards Level 3 Award in Education and Training, you gain access to a <strong>top-reviewed course</strong> that has been <strong>recently updated</strong> to meet the latest industry standards. This course is aligned with current educational trends and equips you with the valuable skills and knowledge required to excel in the field.

<hr />

<h2><strong>Requirements:</strong></h2>
No specific prior qualifications or experience are necessary to undertake this Focus Awards Level 3 Award in Education and Training (RQF) course. However, a strong command of the English language, both written and verbal, is essential to benefit from the course content fully.

<hr />

<h2><strong>Career Path:</strong></h2>
Upon completing this Focus Awards Level 3 Award in Education and Training (RQF) course, you will be well-prepared for various rewarding career paths within the education sector. Some potential professions include:
<ul>
 	<li>Teaching Assistant, £17,000 - £24,000 per annum</li>
 	<li>Adult Education Tutor, £23,000 - £35,000 per annum</li>
 	<li>Private Tutor - Average UK Salary: £20 - £40 per hour</li>
 	<li>Training Coordinator £22,000 - £30,000 per annum</li>
 	<li>Learning and Development Officer- £25,000 - £40,000 per annum</li>
 	<li>Further Education Lecturer- £24,000 - £40,000 per annum</li>
 	<li>Assessor - Average UK Salary- £18,000 - £30,000 per annum</li>
</ul>

<hr />

<h2><strong>Certification:</strong></h2>
Upon completing the Focus Awards Level 3 Award in Education and Training (RQF) course, you will receive a CPD certificate, demonstrating your commitment to continuous professional development and enhancing your employability in the education sector.

<hr /> <h3>Course Curriculum</h3><div><p>35 sections • 110 lectures • 08:48:00 total length</p></div><div><div><div><div><div><div><div><p>•Getting Started AET: 00:00:00</p></div><div><div><p>•Application Form: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Induction Form: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Registration Entry Form: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment Preparation Guideline: 00:00:00</p></div><div><div><p>•Beginners Guide to Referencing: 00:00:00</p></div></div></div></div></div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•Self-Assessment Grid - Understanding Roles, Responsibilities and Relationships in Education and Training: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Guidance For Achieving the Unit - Understanding Roles, Responsibilities and Relationships in Education and Training: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•An introduction to the Level 3 Award in Education and Training: 00:30:00</p></div><div><div><p>•Teaching Roles, Responsibilities, Relationships and Boundaries in Education and Training: 00:30:00</p></div><div><div><p>•Legislation, Regulatory Requirements and Codes of Practice: 00:15:00</p></div><div><div><p>•Promoting Equality and Valuing Diversity: 00:25:00</p></div><div><div><p>•Promoting Appropriate Behaviour and Respect for Others: 00:20:00</p></div><div><div><p>•Learner Needs and Points of Referral: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Table of Examples of Teaching Roles and Responsibilities: 00:10:00</p></div><div><div><p>•Table of Example Boundaries of Teaching: 00:10:00</p></div><div><div><p>•The Teaching, Learning and Assessment Cycle: 00:10:00</p></div><div><div><p>•Table of Potential Learner Needs and Points of Referral: 00:10:00</p></div><div><div><p>•Identifying Inequality: 00:05:00</p></div><div><div><p>•Learner Differences: 00:05:00</p></div><div><div><p>•Ways to Promote and Advance Equality: 00:15:00</p></div><div><div><p>•Ways to Promote Inclusion: 00:10:00</p></div><div><div><p>•Safeguarding, Prevent Duty and British Values: 00:20:00</p></div><div><div><p>•Tips for Teachers and Trainers: 00:15:00</p></div><div><div><p>•Equality and Diversity - Glossary of Terms: 00:25:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Teaching, Learning and Assessment Checklist: 00:20:00</p></div><div><div><p>•Advancing Equality and Diversity Checklist: 00:20:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Pre-Course Assessment Form: 00:00:00</p></div><div><div><p>•Action Plan Template for Achievement of The Award: 00:00:00</p></div><div><div><p>•Course Evaluation Form: 00:00:00</p></div><div><div><p>•Beginner's Guide to Referencing: 00:25:00</p></div><div><div><p>•Verbs Used in The Award's Assessment Criteria with Their Meanings: 00:05:00</p></div><div><div><p>•Glossary of Educational Terms: 00:25:00</p></div><div><div><p>•Educational Abbreviations and Acronyms: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•An introduction to the Level 3 Award in Education and Training: 00:30:00</p></div><div><div><p>•Teaching Roles, Responsibilities, Relationships and Boundaries in Education and Training: 00:30:00</p></div><div><div><p>•Legislation, Regulatory Requirements and Codes of Practice: 00:30:00</p></div><div><div><p>•Promoting Equality and Valuing Diversity: 00:30:00</p></div><div><div><p>•Promoting Appropriate Behaviour and Respect: 00:30:00</p></div><div><div><p>•Learner Needs and Points of Referral: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Award in Education and Training Level 3 Workshop Objectives: 00:16:00</p></div><div><div><p>•Understanding Roles, Responsibilities and Relationships in Education and Training: 01:38:00</p></div></div></div></div></div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•Self-Assessment Grid - Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Guidance For Achieving the Unit - Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training: 00:25:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Micro Teaching: 00:00:00</p></div><div><div><p>•Detailed Guide to Micro-Teaching Session: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Inclusive Teaching and Learning: 00:30:00</p></div><div><div><p>•Teaching, Learning and Assessment Approaches: 00:30:00</p></div><div><div><p>•Providing Opportunities for English, Maths, ICT and Wider Skills: 00:30:00</p></div><div><div><p>•Theories of Learning: 00:25:00</p></div><div><div><p>•Communication: 00:25:00</p></div><div><div><p>•Induction, Icebreakers and Ground Rules: 00:30:00</p></div><div><div><p>•Creating a Scheme of Work: 00:30:00</p></div><div><div><p>•Creating a Session Plan: 00:30:00</p></div><div><div><p>•Self-Evaluation and Continuing Professional Development: 00:20:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Table of Resources Which Could Be Used for Teaching, Learning and Assessment: 00:05:00</p></div><div><div><p>•Table of Teaching and Learning Approaches and Activities: 00:25:00</p></div><div><div><p>•Table of Objectives: 00:05:00</p></div><div><div><p>•The Environment - Examples of Physical, Social and Learning Aspects: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Template - Induction Checklist: 00:00:00</p></div><div><div><p>•Template - Icebreaker - Bingo: 00:00:00</p></div><div><div><p>•Template - Icebreaker - Getting to Know You: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Template - Rationale for a Scheme of Work: 00:00:00</p></div><div><div><p>•Completed Example of a Rationale for a Scheme of Work: 00:15:00</p></div><div><div><p>•Template - Scheme of Work: 00:00:00</p></div><div><div><p>•Completed Example of a Scheme of Work: 00:05:00</p></div><div><div><p>•Template - Session Plan: 00:00:00</p></div><div><div><p>•Completed Example of a Session Plan: 00:10:00</p></div><div><div><p>•Template - Personal Development Plan: 00:00:00</p></div><div><div><p>•Completed Example of a Personal Development Plan: 00:05:00</p></div><div><div><p>•Template - Continuing Professional Development (CPD) Record: 00:00:00</p></div><div><div><p>•Completed Example of a Continuing Professional Development (CPD) Record: 00:05:00</p></div><div><div><p>•Template - Reflective Learning Journal: 00:00:00</p></div><div><div><p>•Completed Example of a Reflective Learning Journal: 00:10:00</p></div><div><div><p>•Template - Summary and Action Plan: 00:00:00</p></div><div><div><p>•Completed Example of a Summary and Action Plan: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Verbal, Listening, Non-Verbal and Written Communication Skills Checklist: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Inclusive Teaching and Learning: 00:45:00</p></div><div><div><p>•Teaching, Learning and Assessment Approaches: 00:45:00</p></div><div><div><p>•Providing opportunities for English, Maths, ICT and Wider Skills: 00:45:00</p></div><div><div><p>•Theories of Learning: 00:45:00</p></div><div><div><p>•Communication: 00:30:00</p></div><div><div><p>•Induction, Icebreakers and Ground Rules: 00:35:00</p></div><div><div><p>•Creating a Scheme of Work: 00:45:00</p></div><div><div><p>•Devising an Inclusive Teaching and Learning Plan (Session Plan): 00:45:00</p></div><div><div><p>•Self-Evaluation and Continuing Professional Development: 00:45:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training: 01:41:00</p></div></div></div></div></div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•Self-Assessment Grid - Understanding Assessment in Education and Training: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Guidance For Achieving The Unit - Understanding Assessment in Education and Training: 00:10:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assessment Types: 00:10:00</p></div><div><div><p>•Assessment Methods: 00:05:00</p></div><div><div><p>•Involving Learners and Others in the Assessment Process: 00:12:00</p></div><div><div><p>•Making Assessment Decisions and Providing Feedback: 00:35:00</p></div><div><div><p>•Record Keeping: 00:20:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Table of Assessment Methods, Approaches and Activities: 00:10:00</p></div><div><div><p>•Table of Assessment Types: 00:15:00</p></div><div><div><p>•Table of Advantages and Limitations of Peer and Self Assessment: 00:10:00</p></div><div><div><p>•Table of Example Teaching Records: 00:10:00</p></div><div><div><p>•Assessor Roles and Responsibilities: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•A Full Set of Assessment Record Templates: 00:00:00</p></div><div><div><p>•Completed Example of A Full Set of Assessment Records: 00:25:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assessment Types: 00:45:00</p></div><div><div><p>•Assessment Methods: 00:35:00</p></div><div><div><p>•Involving Learners and Others in the Assessment Process: 00:45:00</p></div><div><div><p>•Making Assessment Decisions and Providing Feedback: 00:45:00</p></div><div><div><p>•Record Keeping: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Understanding Assessment in Education and Training: 00:31:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignments: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Resubmission: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Submit Your Assignments: 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Certificate in Education & Training (CET)

Diploma in Education & Training (DET)

Further Education (FE)

Further Education Teacher

Teaching & Training

Focus Awards Level 3 Award in Education and Training (RQF)

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			<h2><b>Overview</b></h2>		</div>
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							<p><span>Learn how to gain the upper hand in a dynamic discussion and leave any type of meeting with the results you want, using these </span><b>10 Killer Negotiating Killer Tools and Techniques. </b><span>At work and in life, most people either love or hate to negotiate. But even those who like to do so may be using the wrong methods and become used to compromises from necessity. However, with this insightful, lively, and innovative training, you will know the professional tips and methods that top negotiators use to gain the best deals in any type of situation or business.            </span></p><p><span>This </span><b>Negotiation </b><span>course covers 10 simple strategies and recommendations that will make all the difference when it comes to making a great deal work for you. You will be shown such tactics as ignoring egotistical influences, giving way to another person to ultimately achieve your own goals, having total confidence in your abilities and objectives, and much more. This is a complete and practical guide to improving your bargaining skills and gaining the influence you want in professional and personal relationships.</span></p>						</div>
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							<p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p>						</div>
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			<h2><b>Why study this course</b></h2>		</div>
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							<p><span>It doesn't matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.</span></p><p><span>The </span><b>10 Killer Negotiating Killer Tools and Techniques</b><span> is fully available to anyone, and no previous qualifications are needed to enrol. All Skill Wise needs to know is that you are eager to learn and are over 16.</span></p>						</div>
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                                                    10 Killer Negotiating Killer Tools and Techniques                                                </h4>
                                            
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                                                            Module 01: Introduction to Killer Negotiating Tools                                                        </div>
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                                                            Module 02: Always Let the Other Person Go First                                                        </div>
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                                                            Module 03: Both Parties Feel Some Pain in a Good Negotiation                                                        </div>
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                                                            Module 04: Put It in the Parking Lot                                                        </div>
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                                                            Module 06: Don't Negotiate With Yourself                                                        </div>
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                                                            Module 08: Put the Deal on Your Paper                                                        </div>
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                                                            Module 09: Escalate To God                                                        </div>
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SkillWise

10 Killer Negotiating Killer Tools and Techniques

<h2>Diversity and Inclusion</h2><p>This highly participative session focuses on the importance of valuing individual differences at work and creating a positive working environment, where everyone is treated with dignity and respect. The programme highlights the responsibilities that managers have in this area and reinforces relevant organisational policies and procedures, particularly those relating to harassment and bullying. In addition, the workshop builds awareness of relevant legislation, taking a practical approach to minimising risk. The emphasis is on encouraging managers to manage positively and proactively, to model appropriate behaviour, to recognise issues at an early stage and to take prompt action to resolve concerns informally or formally as appropriate.</p><h3>Learning Objectives</h3><ul><li>Understand what is meant by diversity, discrimination and dignity at work</li><li>Know the importance of valuing individual differences and treating people with respect</li><li>Understand the role and responsibility of managers and other sources of support, eg, HR</li><li>Identify what constitutes unacceptable behaviour and manage issues proactively, either informally or formally as appropriate</li><li>Have built knowledge, skills and confidence in this area</li></ul><section>
                    <h3>Welcome, agenda, diversity, discrimination and dignity</h3><p>Welcome, introduction to the system. Diversity and inclusion in the workplace, the nine protected characteristics and the dangers of workplace discrimination. Agenda and personal objectives using 'chat'.</p><h3>The moral and legal case</h3><p>A look at the moral responsibilities we have to ourselves and our colleagues, putting yourself in other people's positions and reflection - how would you react if it were your loved ones being treated unfairly? A brief look at the legal side of discrimination, testing the group's awareness (possibly across different jurisdictions).</p><h3>Acceptable v unacceptable behaviour</h3><p>What behaviour is acceptable and what crosses the line? Quiz to get participants thinking about acceptable v unacceptable behaviour in the workplace.</p><h3>Calling it out</h3><p>Tips and tricks for calling out inappropriate behaviour in others. BIFF feedback - participants reflect on an experience when they've witnessed inappropriate behaviour, and how they would/could/will deliver feedback effectively.</p><h3>Action plans and next steps</h3><p>Participants reflect on their next steps and how they will implement their learning in the workplace. Each person makes a commitment for what they will do differently in a group whiteboard which can be circulated to participants following the session as a reminder of their actions.</p>


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Maximum Performance

Diversity and Inclusion

Manchester

Research Quality Association

Introduction to Computer Systems Validation

RQA Member

Non Member

<div data-mesh-id="comp-lgaq4d6uinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-lgaq4d6uinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(var(--color_15)); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Wednesdays 6.30-7.30pm (UK)<br fr-original-style="" style="box-sizing: border-box;">From 28 February - 3 April&nbsp;</h2><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 30px; box-sizing: border-box;" fr-original-style="font-size: 30px;">Lighten your Mood</span></strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Every Weds 6.30-7.30pm from&nbsp;28 Feb&nbsp;- 3 April</strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">In these six lessons, we&#39;ll look at how we can access our innate&nbsp;neuroplasticity to help unwind stress and find a sense of calm and centredness in our world, through coming back to our para-sympathetic nervous system: the state we evolved to be in most of the time!</span></p><blockquote style="color: rgb(var(--color_14)); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">&#39;Almost all of us experience anxiety to one degree or another. Anxiety involves primitive habits of muscular tension, constricted breathing, and physiological stress. Feldenkrais lessons free us from these patterns and help our nervous system to return to a healthy, naturally relaxed, &#39;parasympathetic&#39; state. This is what we all want, and deserve.&#39; &nbsp;David Zemach-Bersin</span></p></blockquote></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Audio recordings&nbsp;of each class are available afterwards, so you don&#39;t have to attend the class in person.&nbsp;</span></p></div></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement classes, usually done lying on a mat. </span></p>

Fundamentals and Classics
Every Weds 6.30-7.30pm (UK time) from 26 Sept - 12 Dec (no class 17 Oct)
This autumn, we will be going back to exploring fundamental functions and relationships within our selves and our movement through the Feldenkrais Method, encountering classic lessons and discovering new ways to understand ourselves in action.
Each week we will encounter a different function or aspect that is key to our sense of being able to move with ease and freedom through our lives. For instance, we will explore our ability to turn through our spine, to round, extend or bend, as well as enlarging our repertoire of possibilities - looking to move with pleasure and reversibility. 
The first few lessons will explore Fundamental Functions. There will be an early 'half-term' the week of 17th Oct, and then the following weeks we will move through a series of outstanding Classic lessons, that will be useful to return to for yourself.
Audio recordings of each class are available afterwards, so you don't have to attend the class in person, if you can't make that evening. 

Jonathan Young

Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement (Feldenkrais) classes, usually done lying on a mat. 

A kinder sense of yourself - mindful movement classes

General admission - all 12 classes

Concession / student - all classes

Low waged / unemployed

Concession / student - all 6 classes

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

Slough

Portsmouth

Bingley

Cardiff

Milton Keynes 

Nottingham

Birmingham

Bedford

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +</span></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Awarding Body:</strong>&nbsp;Open College Network (OCN) Credit for Learning</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Award Level:</strong>&nbsp;Level 3 (Advanced Level) - Ireland Level 5</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD Certified:</strong>&nbsp;Yes (CPD Accreditation)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Minimum Age:&nbsp;</strong>18 (16 with parental consent)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry requirements:&nbsp;</strong>None. (English Level 2 desirable)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Training Locations:</strong>&nbsp;Study online + Classroom</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(255, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(255, 0, 0);">OCN Accredited at UK Level 3 (Ireland Level 5)</span><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 1 - Theory:</strong>&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 2 - Skills and Practical Development:</strong><br fr-original-style="" style="box-sizing: border-box;">Safely and competently set up and maintain a Peripheral IV Infusion.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attend a classroom location to complete your practical training.<br fr-original-style="" style="box-sizing: border-box;"></strong></p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><span style="color: rgb(184, 49, 47); box-sizing: border-box;" fr-original-style="color: rgb(184, 49, 47);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p></div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Itinerary:</strong></div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></div><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 1 - THEORY (ONLINE)</strong><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M1 - Peripheral IV Cannulation - Introduction:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Definitions - understanding terminology relating to PIVC.<br fr-original-style="" style="box-sizing: border-box;">IV Therapy and NMC guidelines.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M2 - Legal &amp; Professional Responsibilities:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Legal Obligations and Accountability. Criminal, Civil and<br fr-original-style="" style="box-sizing: border-box;">Contractual law in Healthcare. Vicarious Liability and your<br fr-original-style="" style="box-sizing: border-box;">Duty of Care.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M3 - Anatomy &amp; Physiology:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Sites appropriate to IV cannulation. Hand vs. arm.<br fr-original-style="" style="box-sizing: border-box;">Advantages and disadvantages of relevant veins.<br fr-original-style="" style="box-sizing: border-box;">An overview of Homeostasis and Fluid Balance.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M4 - Hygiene and Infection Prevention &amp; Control (IPC):</strong></span><br fr-original-style="" style="box-sizing: border-box;">Reducing healthcare-associated infections. Keeping Safe.<br fr-original-style="" style="box-sizing: border-box;">Bloodborne Pathogens and Work Practice Controls.<br fr-original-style="" style="box-sizing: border-box;">Standard Precautions. Waste Disposal. Needle-stick injuries.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M5 - Indications and Advantages:</strong></span><br fr-original-style="" style="box-sizing: border-box;">When to cannulate, infusion types and benefits over<br fr-original-style="" style="box-sizing: border-box;">alternative infusion routes. Continuous and intermittent infusion.<br fr-original-style="" style="box-sizing: border-box;">Prophylactic use before procedures and in unstable patients.<br fr-original-style="" style="box-sizing: border-box;">Contraindications.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M6 - Equipment:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Cannula types, sizes and colour coding. How to select<br fr-original-style="" style="box-sizing: border-box;">appropriate size. Equipment overview for total procedure.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M7 - Vein Choice for Cannulation:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Correct vein selection. Which veins to avoid.<br fr-original-style="" style="box-sizing: border-box;">How to manage an unsuccessful cannulation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8 - Procedures:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Full procedure for cannulation including correct documentation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8: Guide to Cannulation - revision</strong></span><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8: Video - Recap with full procedure</strong></span><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M9 - Contraindications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">When inappropriate to cannulate including patients with specific health conditions.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M10 - Complications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">A detailed look at potential complications during and after<br fr-original-style="" style="box-sizing: border-box;">cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED</strong><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">BEFORE JOINING US FOR YOUR PRACTICAL TRAINING</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART 2 (CLASSROOM:</span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></strong><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 - Welcome, introductions and overview:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Classroom - registration and introductions.<br fr-original-style="" style="box-sizing: border-box;">Virtual Classroom - audio/visual checks and registration.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2 - Legal &amp; Professional Responsibilities:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Overview and discussion.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3 - Anatomy - key points (appropriate to PIVC):</strong></span><br fr-original-style="" style="box-sizing: border-box;">Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">4 - Cannulae - selection and types:</strong></span><br fr-original-style="" style="box-sizing: border-box;">A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">5 - Complications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Complications of pVAD insertion including examples of<br fr-original-style="" style="box-sizing: border-box;">infiltration, haematoma, extravasation and transfixation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">6 - VIP Score:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Understanding and using the Visual Infusion Phlebitis score.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">7 - Equipment - overview:</strong></span><br fr-original-style="" style="box-sizing: border-box;">We take a look at all essential equipment required for PIVC.<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">8 - PRACTICAL SESSIONS:</strong><br fr-original-style="" style="box-sizing: border-box;">Multiple practical sessions throughout the session.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">9 - Fluids:</strong></span><br fr-original-style="" style="box-sizing: border-box;">The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">10 - Infusion Rates:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Calculating infusion rates and drops per minute.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.</em></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</strong></em></p></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health Professions (AHP)

Intravenous Cannulation

Aesthetics

Medicine & Nursing

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

<p data-key="1" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="2" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="2:0" fr-original-style="" style="box-sizing: border-box;">This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding.</span></span></p><p data-key="3" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="4" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="4:0" fr-original-style="" style="box-sizing: border-box;">Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported.&nbsp;</span></span></p><p data-key="5" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="6" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="6:0" fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/04d77e7e-bb36-43ed-b0c6-307136279b22/original.png" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable">We will help you to understand the following;</span></span></p><ul data-key="7" data-slate-fragment="JTdCJTIyb2JqZWN0JTIyJTNBJTIyZG9jdW1lbnQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJwYXJhZ3JhcGglMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTIyY2xhc3NOYW1lJTIyJTNBbnVsbCU3RCUyQyUyMm5vZGVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIydGV4dCUyMiUyQyUyMmxlYXZlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMmxlYWYlMjIlMkMlMjJ0ZXh0JTIyJTNBJTIyVGhpcyUyMHRyYWluaW5nJTIwaXMlMjBmb3IlMjBsYXd5ZXJzJTIwd2hvJTIwbWF5JTIwY29tZSUyMGludG8lMjBjb250YWN0JTIwd2l0aCUyMHZ1bG5lcmFibGUlMjBwZW9wbGUlMjB0aHJvdWdoJTIwdGhlaXIlMjB3b3JrLiUyMEluJTIwcGFydGljdWxhciUyQyUyMGl0JTIwaXMlMjBhaW1lZCUyMGF0JTIwdGhvc2UlMjB3aG8lMjBob2xkJTIwbGVnYWwlMjBhaWQlMjBjb250cmFjdHMlMjBhbmQlMjBtdXN0JTIwbWVldCUyMHRoZSUyMHJlcXVpcmVtZW50cyUyMG9mJTIwdGhlJTIwU3BlY2lhbGlzdCUyMFF1YWxpdHklMjBNYXJrJTIwKFNRTSklMjBzdGFuZGFyZCUyMGluJTIwcmVzcGVjdCUyMG9mJTIwc2FmZWd1YXJkaW5nLiUyMiUyQyUyMm1hcmtzJTIyJTNBJTVCJTVEJTdEJTVEJTdEJTVEJTdEJTJDJTdCJTIyb2JqZWN0JTIyJTNBJTIyYmxvY2slMjIlMkMlMjJ0eXBlJTIyJTNBJTIycGFyYWdyYXBoJTIyJTJDJTIyZGF0YSUyMiUzQSU3QiUyMmNsYXNzTmFtZSUyMiUzQW51bGwlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMkV2ZXJ5b25lJTIwaGFzJTIwdGhlJTIwcmlnaHQlMjB0byUyMGJlJTIwa2VwdCUyMHNhZmUlMjBmcm9tJTIwaGFybSUyQyUyMGFidXNlJTIwb3IlMjBuZWdsZWN0LiUyMFdlJTIwYWxsJTIwaGF2ZSUyMG9ibGlnYXRpb25zJTIwdG8lMjBlbnN1cmUlMjB0aGF0JTIwdnVsbmVyYWJsZSUyMHBlb3BsZSUyMGFyZSUyMHByb3RlY3RlZCUyMGFuZCUyMHRoYXQlMjB3ZSUyMGhhdmUlMjBhcHByb3ByaWF0ZSUyMHByb2NlZHVyZXMlMjBpbiUyMHBsYWNlJTIwdG8lMjBlbnN1cmUlMjB0aGF0JTIwYWJ1c2UlMjBpcyUyMGlkZW50aWZpZWQlMjBhbmQlMjByZXBvcnRlZC4lMjAlMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCU3RCU1RCU3RCU1RCU3RCUyQyU3QiUyMm9iamVjdCUyMiUzQSUyMmJsb2NrJTIyJTJDJTIydHlwZSUyMiUzQSUyMnBhcmFncmFwaCUyMiUyQyUyMmRhdGElMjIlM0ElN0IlMjJjbGFzc05hbWUlMjIlM0FudWxsJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJ0ZXh0JTIyJTJDJTIybGVhdmVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIybGVhZiUyMiUyQyUyMnRleHQlMjIlM0ElMjJXZSUyMHdpbGwlMjBoZWxwJTIweW91JTIwdG8lMjB1bmRlcnN0YW5kJTIwdGhlJTIwZm9sbG93aW5nJTNCJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlNUQlN0QlNUQlN0QlNUQlN0QlMkMlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJidWxsZXRlZC1saXN0JTIyJTJDJTIyZGF0YSUyMiUzQSU3QiUyMmNsYXNzTmFtZSUyMiUzQW51bGwlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMmJsb2NrJTIyJTJDJTIydHlwZSUyMiUzQSUyMmxpc3QtaXRlbSUyMiUyQyUyMmRhdGElMjIlM0ElN0IlMjJjbGFzc05hbWUlMjIlM0FudWxsJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJ0ZXh0JTIyJTJDJTIybGVhdmVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIybGVhZiUyMiUyQyUyMnRleHQlMjIlM0ElMjJXaGF0JTIwaXMlMjBzYWZlZ3VhcmRpbmclM0YlMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCU3RCU1RCU3RCU1RCU3RCUyQyU3QiUyMm9iamVjdCUyMiUzQSUyMmJsb2NrJTIyJTJDJTIydHlwZSUyMiUzQSUyMmxpc3QtaXRlbSUyMiUyQyUyMmRhdGElMjIlM0ElN0IlMjJjbGFzc05hbWUlMjIlM0FudWxsJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJ0ZXh0JTIyJTJDJTIybGVhdmVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIybGVhZiUyMiUyQyUyMnRleHQlMjIlM0ElMjJUaGUlMjBkaWZmZXJlbnQlMjB0eXBlcyUyMG9mJTIwYWJ1c2UlMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCU3RCU1RCU3RCU1RCU3RCUyQyU3QiUyMm9iamVjdCUyMiUzQSUyMmJsb2NrJTIyJTJDJTIydHlwZSUyMiUzQSUyMmxpc3QtaXRlbSUyMiUyQyUyMmRhdGElMjIlM0ElN0IlMjJjbGFzc05hbWUlMjIlM0FudWxsJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJ0ZXh0JTIyJTJDJTIybGVhdmVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIybGVhZiUyMiUyQyUyMnRleHQlMjIlM0ElMjJFeGFtcGxlJTIwc2lnbnMlMjBvZiUyMGFidXNlJTJDJTIwaGFybSUyMGFuZCUyMG5lZ2xlY3QlMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCU3RCU1RCU3RCU1RCU3RCUyQyU3QiUyMm9iamVjdCUyMiUzQSUyMmJsb2NrJTIyJTJDJTIydHlwZSUyMiUzQSUyMmxpc3QtaXRlbSUyMiUyQyUyMmRhdGElMjIlM0ElN0IlMjJjbGFzc05hbWUlMjIlM0FudWxsJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJ0ZXh0JTIyJTJDJTIybGVhdmVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIybGVhZiUyMiUyQyUyMnRleHQlMjIlM0ElMjJXaGF0JTIwYWN0aW9uJTIwc2hvdWxkJTIwYmUlMjB0YWtlbiUyMGlmJTIwYWJ1c2UlMjBpcyUyMHN1c3BlY3RlZCUyMiUyQyUyMm1hcmtzJTIyJTNBJTVCJTVEJTdEJTVEJTdEJTVEJTdEJTJDJTdCJTIyb2JqZWN0JTIyJTNBJTIyYmxvY2slMjIlMkMlMjJ0eXBlJTIyJTNBJTIybGlzdC1pdGVtJTIyJTJDJTIyZGF0YSUyMiUzQSU3QiUyMmNsYXNzTmFtZSUyMiUzQW51bGwlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMlRoZSUyMFNRTSUyMHJlcXVpcmVtZW50cyUyMiUyQyUyMm1hcmtzJTIyJTNBJTVCJTVEJTdEJTVEJTdEJTVEJTdEJTJDJTdCJTIyb2JqZWN0JTIyJTNBJTIyYmxvY2slMjIlMkMlMjJ0eXBlJTIyJTNBJTIybGlzdC1pdGVtJTIyJTJDJTIyZGF0YSUyMiUzQSU3QiUyMmNsYXNzTmFtZSUyMiUzQW51bGwlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMldoYXQlMjBhJTIwU2FmZWd1YXJkaW5nJTIwUG9saWN5JTIwc2hvdWxkJTIwaW5jbHVkZSUyMiUyQyUyMm1hcmtzJTIyJTNBJTVCJTVEJTdEJTVEJTdEJTVEJTdEJTVEJTdEJTVEJTdE" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-key="8" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="9" fr-original-style="" style="box-sizing: border-box;">What is safeguarding?</span></li><li data-key="10" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="11" fr-original-style="" style="box-sizing: border-box;">The different types of abuse</span></li><li data-key="12" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="13" fr-original-style="" style="box-sizing: border-box;">Example signs of abuse, harm and neglect</span></li><li data-key="14" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="15" fr-original-style="" style="box-sizing: border-box;">What action should be taken if abuse is suspected</span></li><li data-key="16" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="17" fr-original-style="" style="box-sizing: border-box;">The SQM requirements</span></li><li data-key="18" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="19" fr-original-style="" style="box-sizing: border-box;">What a Safeguarding Policy should include</span></li></ul><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="22" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="22:0" fr-original-style="" style="box-sizing: border-box;">Target Audience</span></span></h2><p data-key="23" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="24" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="24:0" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for staff of all levels, from support staff to senior partners.</span></span></p><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="38" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="38:0" fr-original-style="" style="box-sizing: border-box;"><a href="https://dglegal.co.uk/the-team/amie-higgins/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Amie Higgins, Consultant, DG Legal</span></strong></a></span></span></h3><p data-key="39" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="40" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="40:0" fr-original-style="" style="box-sizing: border-box;">Amie is a Senior Solicitor, qualified under the Law Society&rsquo;s Immigration &amp; Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients.</span></span></p><p data-key="41" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="42" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="42:0" fr-original-style="" style="box-sizing: border-box;">Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.</span></span></p>

This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding.
Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported. 

We will help you to understand the following;
What is safeguarding?
The different types of abuse
Example signs of abuse, harm and neglect
What action should be taken if abuse is suspected
The SQM requirements
What a Safeguarding Policy should include
Target Audience
The online course is suitable for staff of all levels, from support staff to senior partners.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Amie Higgins, Consultant, DG Legal
Amie is a Senior Solicitor, qualified under the Law Society’s Immigration & Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients.
Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

DG Legal

Safeguarding for Lawyers Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<p>Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving.</p><h3>Learning Objectives</h3><p>Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way.</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Service Attitude: Equal Respect

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Do you struggle with giving tricky feedback? Saying something important that you think others won&#39;t want to hear? Standing up for yourself and sharing your thoughts or needs? You are NOT alone! Having worked in a support role for a decent sized employer in the UK for over a decade, we KNOW that this is a challenge for many: a silent struggle that often goes untackled, unsupported and unresolved. Worse still, this is not a status quo without cost. It costs teams, departments and businesses in lost talent, efficiency and poor mental health. It costs YOU too; stress, anxiety, overwork and challenging relationships.</strong></strong></h3><h3 fr-original-style="" style="box-sizing: border-box;">We know there&#39;s a better way and we&#39;d like to share the core concepts with you! We won&#39;t be telling you what to do; that won&#39;t work. What we will be doing is sharing insights, tools and strategies that will allow you to build your confidence and develop your own &#39;tool kit&#39; for the trickier conversations in your life.</h3><h4 fr-original-style="" style="box-sizing: border-box;">We&#39;ll be exploring:</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Essential information about humans and stuff that&#39;s hard to hear</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Getting clear about the issue</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">ABC Messaging</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Moving forward</em></em><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Here&#39;s what some of our delegates thought:</strong></strong></p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 stars! This session is a great introduction to how having difficult conversations can create a more open and honest culture in an organisation.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars! Great session lots of practical examples given and frameworks to support reframing going forward.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars.I have been on a few webinars now and have always learnt so much. The content is delivered in an engaging way and I like that there are discussions that happen throughout - gives it a good balance of listening and discussion. I will forever recommend webinars from The Happy Human and look forward to any further upcoming webinars.&#39;</blockquote><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop to give you the opportunity to think, explore and share your challenges and thoughts. You&#39;ll work in very small groups and we&#39;ll be considerate and respectful of personal preferences throughout. We know that&#39;s tough for some, but here&#39;s the rub - communication is something we can only get better at if we practice it out loud. We hope you&#39;ll give us a chance to show you what a difference a little support and kindness can make!</h3><h4 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Happy Human Training

Wanna learn something simple yet so amazing that it's going to blow your mind?
Good, because this little workshop's a gem. 
Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

A Manager's Guide To Challenging Conversations and How to Have Them Well

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<p>Organizational culture plays a pivotal role in shaping the work environment, and fostering inclusion and respect is integral to a healthy workplace. In business, individuals often face challenges related to these crucial aspects. Problems can range from a lack of diversity in leadership roles to instances of discrimination and bias. Moreover, issues related to fostering respect, effective communication, and addressing cultural differences can arise. By addressing these challenges in training, employees can learn to create an inclusive atmosphere that values diversity and respects all individuals, leading to a more harmonious and productive work environment while avoiding potential legal and reputational issues.</p><h3>Learning Objectives</h3><p>The following are some of the key outcomes in this course:
Learn what psychological safety is, why it's important and five steps for creating it in the workplace. 
Understand why creating an inclusive remote environment takes intentional effort from managers.
Explore what an inclusive workspace looks like and get tips and strategies to benefit your team. 
We will answer some commonly asked questions about sex and gender. 
Explore tips on how to combat gender bias at work.</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals</p>

Organizational Culture: Inclusion and Respect

<p>Trust is a prediction of reliance on an action. Understand the elements for building trust and how the elements of earning respect includes continuous learning, being productive, showing appreciation, getting competent, being passionate, listening, being considerate, using no excuses, building trust, and respecting yourself.</p><h3>Learning Objectives</h3><p>Define trust, Apply nine ways to build team trust, Implement ten ways to earn respect in a team</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

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