Name: Verification of Death Training for Nurses - CPD Certified
Price: 40 GBP
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<p><strong>Sales Overview: Safe and Efficient Driving Practices</strong></p><p>Are you ready to take your driving skills to the next level? Introducing 'Safe and Efficient Driving Practices,' an all-inclusive program designed to equip drivers with the knowledge and techniques necessary to navigate roads safely and confidently. With modules meticulously crafted by industry experts, this comprehensive package covers everything from defensive driving to handling emergencies on the road.</p><p> </p><p><strong>Module 1: Introduction to Safe and Efficient Driving Practices</strong></p><p>Get started on the right foot with a solid foundation in safe driving principles. Learn the importance of proactive decision-making, situational awareness, and maintaining focus behind the wheel. This module sets the stage for a mindset geared towards safety and efficiency.</p><p><strong>Module 2: Defensive Driving Techniques</strong></p><p>Arm yourself with the skills needed to anticipate and respond to potential hazards on the road. Explore defensive driving strategies that empower you to avoid collisions, mitigate risks, and stay in control of any driving situation. From scanning the road ahead to maintaining a safe following distance, master the art of defensive driving.</p><p><strong>Module 3: Driving in Adverse Weather Conditions</strong></p><p>Rain, snow, or fog-weather conditions can pose significant challenges for drivers. In this module, learn how to adapt your driving style to adverse weather conditions, including techniques for maintaining traction, adjusting speed, and navigating slippery roads safely. Don't let inclement weather catch you off guard-be prepared to handle any forecast with confidence.</p><p><strong>Module 4: Sharing the Road with Others</strong></p><p>Driving isn't just about you-it's about sharing the road with fellow motorists, cyclists, and pedestrians. Discover the importance of courtesy, communication, and cooperation in creating a safer driving environment for everyone. Learn how to navigate traffic, interact with other road users, and promote mutual respect on the roadways.</p><p><strong>Module 5: Handling Emergencies on the Road</strong></p><p>When the unexpected happens, be prepared to spring into action. This module equips you with essential skills for managing emergencies such as vehicle malfunctions, accidents, and medical crises. From knowing how to safely pull over to administering first aid, learn how to stay calm, focused, and effective in high-pressure situations.</p><p> </p><p>With 'Safe and Efficient Driving Practices,' you'll not only enhance your own safety but also contribute to the well-being of others on the road. Whether you're a seasoned driver looking to brush up on your skills or a novice eager to learn, this program offers invaluable insights that can save lives and make every journey a smoother, more enjoyable experience. Don't wait-invest in your safety and start driving with confidence today!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1: Introduction to Safe and Efficient Driving Practices</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Safe and Efficient Driving Practices</h5></div><div>
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<span></span></div></li></ul></div></div></div><div><h4>
Module 2: Defensive Driving Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Defensive Driving Techniques</h5></div><div>
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<span></span></div></li></ul></div></div></div><div><h4>
Module 3: Driving in Adverse Weather Conditions</h4><div><div><ul><li><div>
<span></span><h5>
Driving in Adverse Weather Conditions</h5></div><div>
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<span></span></div></li></ul></div></div></div><div><h4>
Module 4: Defensive Driving</h4><div><div><ul><li><div>
<span></span><h5>
Defensive Driving</h5></div><div>
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<span></span></div></li></ul></div></div></div><div><h4>
Module 5: Sharing the Road with Others</h4><div><div><ul><li><div>
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Sharing the Road with Others</h5></div><div>
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Module 6: Handling Emergencies on the Road</h4><div><div><ul><li><div>
<span></span><h5>
Handling Emergencies on the Road</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

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Safe and Efficient Driving Practices

General Admission

<div><div id="commonContent"><p><strong>Product Overview: Medical Law: Ethics and Principles Course</strong></p><p> </p><p>Welcome to the comprehensive course on 'Medical Law: Ethics and Principles.' This course is designed to provide healthcare professionals, medical students, and anyone interested in medical ethics with a thorough understanding of the legal and ethical frameworks that govern healthcare practice. Through a series of five modules, participants will delve into critical topics essential for navigating the complex landscape of medical law and ethics.</p><p> </p><p><strong>Module 1: Informed Consent</strong> Informed consent is the cornerstone of medical ethics and legal practice. In this module, participants will learn about the ethical principles underlying informed consent, the legal requirements for obtaining it, and the challenges healthcare professionals face in ensuring patients truly understand their treatment options. Case studies and interactive discussions will illuminate best practices for obtaining informed consent in various medical scenarios.</p><p><strong>Module 2: Ethical and Legal Considerations in End-of-Life Care</strong> End-of-life care presents unique ethical and legal dilemmas for healthcare providers. This module explores the principles guiding decision-making in end-of-life situations, including the withholding or withdrawing of life-sustaining treatment, palliative care, and physician-assisted dying. Participants will examine landmark legal cases and ethical frameworks to develop a nuanced understanding of the complex issues surrounding end-of-life care.</p><p><strong>Module 3: Patient Rights and Responsibilities</strong> Patients have rights that are protected by law, but they also have responsibilities in their healthcare journey. In this module, participants will explore the legal and ethical dimensions of patient rights, including the right to privacy, confidentiality, autonomy, and access to quality care. Additionally, the course will cover patients' responsibilities in informed decision-making, adherence to treatment plans, and collaboration with healthcare providers.</p><p><strong>Module 4: Medical Malpractice and Liability</strong> Medical malpractice is a significant concern for healthcare providers and patients alike. This module examines the legal principles governing medical malpractice, including the elements of negligence, duty of care, breach of duty, causation, and damages. Participants will analyze case studies and statutes to understand how medical malpractice claims are adjudicated and explore strategies for mitigating liability risks in clinical practice.</p><p><strong>Module 5: Medical Ethics and Professionalism</strong> Professionalism is integral to the practice of medicine and upholding ethical standards. In this final module, participants will explore the core principles of medical ethics, including beneficence, non-maleficence, justice, and respect for autonomy. Through interactive discussions and real-world scenarios, participants will learn how to navigate ethical dilemmas, maintain professionalism in challenging situations, and contribute to a culture of integrity and trust in healthcare.</p><p> </p><p>Throughout the course, participants will engage in a variety of learning activities, including lectures, case studies, group discussions, and interactive exercises. By the end of the program, participants will have acquired a comprehensive understanding of medical law and ethics, empowering them to navigate complex ethical dilemmas and legal challenges with confidence and integrity in their professional practice.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ Informed Consent</h4><div><div><ul><li><div>
<span></span><h5>
Informed Consent</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2_ Ethical and Legal Considerations in End-of-Life Care</h4><div><div><ul><li><div>
<span></span><h5>
Ethical and Legal Considerations in End-of-Life Care</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ Patient Rights and Responsibilities</h4><div><div><ul><li><div>
<span></span><h5>
Patient Rights and Responsibilities</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Medical Malpractice and Liability</h4><div><div><ul><li><div>
<span></span><h5>
Medical Malpractice and Liability</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5_ Medical Ethics and Professionalism</h4><div><div><ul><li><div>
<span></span><h5>
Medical Ethics and Professionalism</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Medical Law : Ethics and Principles

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				<p><span>Register on the Dealing with Conflict at Work today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</span></p><p><span>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.</span></p><p><span>The Dealing with Conflict at Work is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.</span></p><p><span>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</span></p><h5><b>What You Get With The Dealing with Conflict at Work</b></h5><ul><li><span>Receive a e-certificate upon successful completion of the course</span></li><li><span>Get taught by experienced, professional instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
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			<h2>Course Design</h2>		</div>
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				<div id="course-home"><div><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li></ul></div></div>					</div>
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			<h2>Certification</h2>		</div>
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				<p><span>After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.</span></p>					</div>
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			<h2>Who Is This Course For:</h2>		</div>
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				<p><span>The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
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			<h2>Requirements:</h2>		</div>
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				<p><span>The online training is open to all students and has no formal entry requirements. To study the Dealing with Conflict at Work, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p>					</div>
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				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Unit 01: Introduction</td>
				</tr>
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					<td><i></i></td>
					<td>Welcome to the Course</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
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					<td><i></i></td>
					<td>What are Conflict and Conflict Management?</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
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					<td colspan="4">Unit 02: Understand the Keys to Conflict</td>
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					<td>The Rational and Irrational Sources of Conflict</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
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					<td>The Effects of Respect on Conflict</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
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					<td>How to Use Respect to Help Resolve Conflict</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
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					<td colspan="4">Unit 03: How Misunderstandings Arise and the Solution</td>
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					<td><i></i></td>
					<td>How Communication Works</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td>How we listen: The Four Listening Levels</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td><i></i></td>
					<td>How to Listen Well</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
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					<td colspan="4">Unit 04: Personality Types in Conflict</td>
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					<td>How Personality Types Conflict</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td>How Specific Personalities Clash at Work</td>
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					<td><span><i></i> 00:04:00</span></td>
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					<td>How to Avoid Personality Clash</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td colspan="4">Unit 05: Escalation of Conflict</td>
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					<td>Resistance: It's Not Conflict yet.</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
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					<td>The Onion Model of Resistance</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
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					<td>The Signs of Conflict Escalation</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
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					<td colspan="4">Unit 06: De-escalating Conflict</td>
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					<td>The Strategies for Handling Conflict</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
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					<td>Conflict De-escalation Process</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
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					<td>Conflict Handling Modes - The Thomas-Kilmann Model</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
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					<td>The Five Thomas-Kilmann Modes</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
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					<td>Getting Help from a Third Party</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td>How to Recover from a Broken (Professional) Relationship</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td colspan="4">Unit 07: Closing Section</td>
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					<td>Good Conflict and Bad Conflict</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
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					<td>The Secret to Avoiding Conflict</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
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				</tbody></table></div>

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			<h2>Frequently Asked Questions</h2>
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                                    Are there any prerequisites for taking the course?
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                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
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                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
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                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
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                                <span>
                                    How long will I have access to the course?
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                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
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                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
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                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
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                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
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                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
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                                <span>
                                    How do I track my progress in the course?
                                </span>
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                                    <span></span>
                                </div>
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                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
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                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
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                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

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Learning & Development

Online Course Marketing

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Counselling Skills

Professional Skills Course (PSC)

Trainers Course

Dealing with Conflict at Work

School of Business and Technology London

QUALIFI Level 4 Diploma in Cyber Security

<p>Have you ever pondered over your dog's actions and emotions? Are you curious about how your dog's diet affects its behaviour? If you're passionate about understanding your canine companion's world, then our 'Dog Behaviour - CPD Accredited' course is the key to unlock that curiosity. Explore the depth of dog psychology, care, agility, and much more!</p><p>Taking this comprehensive bundle course, 'Dog Behaviour - CPD Accredited', offers a myriad of benefits to both personal and professional life. As a dog owner or enthusiast, you gain the tools to comprehend your pet's behaviours, dietary needs, and health essentials, fostering a stronger bond with your furry friend. For professionals in the dog care field, such as trainers, sitters, walkers, or groomers, this course equips you with valuable knowledge and techniques to enhance your service quality. Additionally, if you're contemplating a career in any dog-related industry, the course serves as a solid foundation, opening doors to various rewarding roles. Above all, understanding a dog's world from their perspective creates a harmonious and enriching environment for both the pet and you.</p><p>Whether you're an existing pet parent, aspiring to become one, or you're simply interested in enhancing your knowledge about dogs, this course caters to a broad audience. It's not only about raising a dog but about fostering a bond with your pet based on mutual understanding and respect. Embrace the opportunity to understand the unique language of dogs and use this knowledge to pave a fulfilling career path in the dog-related field. Your journey to become an informed dog enthusiast starts here. Enrol today!</p><p>The five CPD Accredited courses are:</p><ul><li><strong>Dog Agility</strong></li><li><strong>Dog Training - Stop Dog Attacks</strong></li><li><strong>Dog Care and Grooming</strong></li><li><strong>Pet Sitting and Dog Walking</strong></li><li><strong>Dog Training - Feed Your Dog A Raw Diet</strong></li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the complex behaviour patterns of dogs.</li><li>Uncover the secrets behind dog agility and training.</li><li>Gain insights into providing optimal dog care and grooming.</li><li>Develop knowledge on effective pet sitting and dog walking methods.</li><li>Learn about the benefits of a raw diet for dogs.</li><li>Prevent dog attacks with strategic training techniques.</li></ul><ul><li>Dog Agility: Understand the underlying principles of dog agility.</li><li>Dog Training - Stop Dog Attacks: Learn the tactics to prevent and control dog attacks.</li><li>Dog Care and Grooming: Discover the art and science of dog grooming and care.</li><li>Pet Sitting and Dog Walking: Acquire knowledge on the best practices for pet sitting and dog walking.</li><li>Dog Training - Feed Your Dog A Raw Diet: Learn the health benefits and implementation of a raw diet for dogs.</li><li>Dog Behaviour: Understand the complex behavioural patterns and emotions of dogs.</li><li>Interactive Learning: Engage in enlightening dog-related discussions and activities.</li></ul><p>Unleash your dog's potential! Enrol today and immerse yourself in the fascinating world of dogs.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        50 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Aspiring and current dog owners.</li><li>Professional pet sitters and dog walkers.</li><li>Individuals interested in dog psychology and behaviour.</li><li>Anyone wishing to enhance their knowledge on dog care and diet.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Dog Trainer - £18K to £30K/year.</li><li>Pet Sitter/Dog Walker - £15K to £25K/year.</li><li>Dog Groomer - £16K to £30K/year.</li><li>Canine Behaviourist - £20K to £40K/year.</li><li>Dog Dietician - £20K to £35K/year.</li><li>Dog Agility Trainer - £15K to £28K/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate Of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate Of Completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get a complimentary Hard Copy Certificate.</p></div>

                        </div>

NextGen Learning

K9 Dog Training

Accredited Dog

Institute of Modern Dog Trainers (IMDT)

Guide Dog Trainer

Dog Psychology

Canine Behaviour

Dog Behaviour - CPD Accredited

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Corporate Relationship Goals: Building Strong Connections. In this course, you&#39;ll learn:</span></b></p><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(236, 236, 236);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);"><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">1. Introduction to Corporate Relationship Goals</span></strong></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the importance of building strong relationships in the corporate world.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the benefits of setting relationship goals within professional contexts.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how cultivating relationships can contribute to organizational success and growth.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">2. Basics of Corporate Etiquette</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gain insight into the principles of professional conduct and etiquette in corporate settings.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn the dos and don&#39;ts of corporate behavior, including dress code, punctuality, and communication etiquette.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the significance of maintaining a positive image and reputation in the business world.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">3. Understanding Effective Communication</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn the fundamentals of effective communication in corporate relationships.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore various communication styles and techniques for conveying messages clearly and persuasively.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop skills in active listening, empathy, and nonverbal communication to enhance interpersonal connections.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">4. Cross-Cultural Communication</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gain awareness of cultural differences and their impact on communication in multinational workplaces.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn strategies for bridging cultural gaps and fostering understanding and respect across diverse teams.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop cultural competence to navigate cross-cultural interactions effectively and build inclusive corporate relationships.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">5. Establishing Trust and Rapport</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the importance of trust and rapport in corporate relationships.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore strategies for building trust through authenticity, integrity, and consistent behavior.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to cultivate strong interpersonal connections that foster collaboration, loyalty, and mutual respect.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">6. Collaboration and Teamwork</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Discover the dynamics of effective collaboration and teamwork in corporate environments.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn strategies for fostering a collaborative culture that encourages sharing ideas, knowledge, and resources.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop skills in team building, conflict resolution, and consensus building to drive collective success.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">7. Managing Difficult Conversations and Conflict</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn techniques for addressing conflicts and resolving disputes in professional relationships.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore strategies for managing difficult conversations with tact, empathy, and assertiveness.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop conflict resolution skills to mitigate tensions and maintain productive working relationships.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">8. Building Professional Networks and Alliances</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the importance of networking in building a successful corporate career.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn strategies for expanding your professional network and cultivating meaningful connections.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore ways to leverage relationships for career advancement, mentorship, and business opportunities.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">9. Sustaining Long-Term Relationships and Success</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Discover strategies for nurturing and sustaining long-term relationships in the corporate world.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to adapt to changing circumstances, maintain communication, and demonstrate value over time.</li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the role of trust, integrity, and mutual benefit in foster</span>ing enduring professional relationships and achieving sustained success.</li></ul>

John Academy

Professional Development

Communication Skills

Explore the intricacies of corporate relationship building with our comprehensive course. From mastering effective communication and cross-cultural interactions to fostering trust, collaboration, and long-term success, discover essential skills for navigating the professional landscape. Enroll now for expert guidance in achieving your corporate relationship goals.

Corporate Relationship Goals: Building Strong Connections

<p><u><strong>6 FREE CPD Accredited Certificates and Included with Lifetime Access</strong></u></p><p>Indulge in our 6-course bundle, originally priced at £120, now available for a limited time at the exclusive rate of £100. Enjoy an instant savings of £20! Let's not just study the rules; let's master the game. Elevate your career, embrace integrity, and navigate the path to professional excellence with our groundbreaking <strong>Introduction to UK Employment Regulation and Professional Integrity</strong> course bundle. Your journey to a brighter, more empowered professional future begins here!</p><p><u><strong>This bundle consists of the following CPD Endorsed Courses:</strong></u></p><ul><li><strong> Course 01: </strong>Advanced Diploma in UK Employment Law &amp; GDPR Training</li><li><strong> Course 02: </strong>HR Management and Employment Law</li><li><strong> Course 03:</strong> General Data Protection Regulation (GDPR) Awareness</li><li><strong> Course 04:</strong> Document Control</li><li><strong> Course 05:</strong> Equality, Diversity and Inclusion (EDI)</li><li><strong> Course 06: </strong>Workplace Confidentiality Training</li></ul><p><u><strong>Key Features</strong></u></p><ul><li>6 FREE CPD Accredited Certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>A world where every career move is guided by a deep understanding of the intricate tapestry of employment laws, and every decision is a testament to the highest standards of professional ethics. That world is not a distant dream; it's the reality we invite you to explore and conquer. This carefully curated selection of courses dives deep into the dynamic realms of employment law, GDPR compliance, and ethical workplace practices.</p><p>This is where you'll gain advanced insights into the legal intricacies governing the modern workplace. Unravel the complexities of employment contracts and data protection protocols in the Employment Law, Data Protection &amp; Contract Management module. Develop a nuanced understanding of the General Data Protection Regulation (GDPR) through a dedicated awareness course, ensuring you stay ahead in safeguarding sensitive information.</p><p>Dive into the art of Document Control, honing skills crucial for maintaining order in the corporate landscape. Explore the profound significance of Equality, Diversity, and Inclusion (EDI), fostering a workplace culture that thrives on respect and understanding. Elevate your professional integrity through Workplace Confidentiality Training, where the principles of trust and discretion take centre stage.</p><p>This bundle transcends conventional learning, offering a transformative experience that equips you with the knowledge and expertise to navigate the complex and ever-evolving terrain of UK employment regulation and professional conduct. Unleash your potential and become a stalwart guardian of ethical workplace practices.</p><p>Join us as we dive into the nuances of UK Employment Regulation and Professional Integrity, where compliance meets character, and regulations align seamlessly with ethical principles. Whether you're a seasoned professional looking to refine your skills or a newcomer eager to navigate the labyrinth of workplace dynamics, this course bundle is your compass to success.</p><p><u><strong>Learning Outcomes:</strong></u></p><ul><li>Navigate complex UK employment regulations confidently.</li><li>Apply GDPR principles to safeguard data effectively.</li><li>Implement efficient document control strategies for compliance.</li><li>Foster an inclusive workplace with a grasp of EDI principles.</li><li>Ensure confidentiality protocols in the professional environment.</li><li>Acquire expertise in contract management and data protection.</li></ul><p><u><strong>Certificate</strong></u></p><p>After completing this course, you will be able to claim your FREE PDF and Hardcopy certificates, which are CPD accredited.</p><p><u><strong>Job Vacancies</strong></u></p><p>According to Indeed, there are currently over 14,000+ vacancies for Employment Regulation and Professional Integrity professions in the UK. The most popular roles include:</p><ul><li>Human Resources (HR) Manager</li><li>Corporate Social Responsibility (CSR) Professionals</li><li>Employment Lawyer</li><li>Ethics and Compliance Manager</li><li>Diversity and Inclusion Specialists</li></ul><p><u><strong>Future Job Openings</strong></u></p><p>The UK Employment Regulation and Professional Integrity sector is expected to grow in the coming years. There are a number of reasons for the strong demand for Employment Regulation and Professional Integrity professionals. The reasons are an increase in Regulatory Complexity along with Heightened Emphasis on Compliance and Growing Public Scrutiny.Emerging Technologies is also one of the factors that makes this field indispensable.</p><p>This has led to an increased demand for qualified professionals who can carry out these tasks. The job market for this profession is strong, with a predicted 10-15% growth in employment. This translates to an additional 1,400 to 2,100 jobs in the field.</p><p><u><strong>Salaries in the UK</strong></u></p><p>The salaries for Employment Regulation and Professional Integrity professionals vary depending on their experience and qualifications. However, most professionals in this field can expect to earn a competitive salary. According to Indeed, the average salary for an Employment Regulation and Professional Integrity employee in the UK is £50,000 per year.</p><p><u><strong>Satisfaction</strong></u></p><p>A recent survey found that 87% of Fire Employment Regulation and Professional Integrity professionals are satisfied with their jobs. The most common reasons given for job satisfaction were:</p><ul><li>Meaningful work</li><li>Intellectual challenge</li><li>Good work-life balance</li><li>Opportunities for growth</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        60 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>HR professionals seeking comprehensive legal and ethical insights.</li><li>Legal compliance officers navigating the UK regulatory landscape.</li><li>Data protection officers ensuring GDPR compliance.</li><li>Professionals aspiring to advance their career in HR or legal roles.</li><li>Individuals keen on mastering document control for organisational efficiency.</li><li>Anyone committed to fostering equality, diversity, and inclusion at the workplace.</li><li>Employees handling sensitive information requiring confidentiality training.</li><li>Individuals aiming to enhance their professional integrity and ethical conduct.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>HR Manager</li><li>Legal Compliance Officer</li><li>Data Protection Officer</li><li>Document Control Specialist</li><li>Equality, Diversity, and Inclusion Coordinator</li><li>Confidentiality Officer</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery):</strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

Training Express

Introduction to UK Employment Regulation and Professional Integrity Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 210, 211);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Welcome to Confidence Building Training: Personal Development Skills. In this course, you&#39;ll learn:</span></b></p><ol style="color: rgb(236, 236, 236); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understanding Confidence:</strong></p><ul style="color: initial; font-weight: initial; box-sizing: border-box;" fr-original-style="color: initial; font-weight: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Definition and significance of confidence</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Psychological aspects of confidence</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The role of confidence in personal and professional success</li></ul></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Assessing Your Confidence:</strong></p><ul style="color: initial; font-weight: initial; box-sizing: border-box;" fr-original-style="color: initial; font-weight: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Self-assessment techniques</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying strengths and weaknesses</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Setting personalized confidence goals</li></ul></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Identifying Your Sticking Points:</strong></p><ul style="color: initial; font-weight: initial; box-sizing: border-box;" fr-original-style="color: initial; font-weight: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing barriers to confidence</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overcoming self-limiting beliefs and negative thought patterns</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for managing fear and anxiety</li></ul></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Building Self-Confidence:</strong></p><ul style="color: initial; font-weight: initial; box-sizing: border-box;" fr-original-style="color: initial; font-weight: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Positive self-talk and affirmations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Setting and achieving small victories</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Embracing failure as a learning opportunity</li></ul></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Developing Physical Confidence:</strong></p><ul style="color: initial; font-weight: initial; box-sizing: border-box;" fr-original-style="color: initial; font-weight: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Body language and posture</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Power posing and non-verbal communication</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhancing personal presence and charisma</li></ul></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicating Your Confidence:</strong></p><ul style="color: initial; font-weight: initial; box-sizing: border-box;" fr-original-style="color: initial; font-weight: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Assertiveness training</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Effective verbal communication skills</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Active listening techniques</li></ul></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Demonstrating Confidence in the Workplace:</strong></p><ul style="color: initial; font-weight: initial; box-sizing: border-box;" fr-original-style="color: initial; font-weight: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Confidence in leadership roles</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Handling challenges and conflicts with confidence</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Projecting confidence in presentations and meetings</li></ul></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Building Respectful Relationships:</strong></p><ul style="color: initial; font-weight: initial; box-sizing: border-box;" fr-original-style="color: initial; font-weight: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Establishing boundaries and self-respect</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building rapport and trust</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Conflict resolution and constructive feedback</li></ul></li></ol>

Empower yourself with our Confidence Building Training: Personal Development Skills course. Enhance your self-assurance, communication prowess, and leadership abilities. Gain practical strategies to overcome obstacles, project confidence in the workplace, and cultivate respectful relationships. Elevate your personal and professional growth with expert guidance and interactive learning experiences.

Confidence Building Training: Personal Development Skills

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Self Confidence: Empowerment in Everyday Life. In this course, you&#39;ll learn:</span></b></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></span></b></p><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(236, 236, 236);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">1. Understanding Confidence</span></strong></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">This module delves into the psychology behind self-confidence, exploring its origins, components, and manifestations in everyday life. Participants will gain insights into the factors that influence confidence and how it impacts various aspects of personal and professional life.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">2. Assessing Your Confidence</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Through self-assessment tools and reflective exercises, participants will evaluate their current level of confidence across different domains. This module aims to provide individuals with a clear understanding of their strengths and areas for growth in terms of self-assurance.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">3. Identifying Your Sticking Points</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">In this section, participants will identify specific challenges or barriers that hinder their confidence. By pinpointing these sticking points, individuals can develop targeted strategies to overcome obstacles and enhance their overall sense of self-assurance.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">4. Building Self-Confidence</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">This module focuses on practical techniques and mindset shifts to cultivate self-confidence. Participants will learn strategies for setting achievable goals, challenging self-limiting beliefs, and celebrating their accomplishments to foster a resilient sense of self-worth.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">5. Developing Physical Confidence</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Body language and posture play a significant role in projecting confidence. This module explores techniques for improving physical presence, such as assertive posture, eye contact, and vocal tone. Participants will practice techniques to align their physical demeanor with their inner confidence.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">6. Communicating Your Confidence</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Effective communication is key to conveying confidence in various social and professional contexts. Through role-playing exercises and communication strategies, participants will learn how to articulate their thoughts, assert their boundaries, and express themselves with clarity and conviction.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">7. Demonstrating Confidence in the Workplace</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Confidence is a valuable asset in the workplace, influencing leadership effectiveness, decision-making, and career advancement. This module provides practical tips for navigating workplace dynamics, handling challenges with poise, and leveraging confidence to excel in professional settings.</li></ul><p style="color: rgb(236, 236, 236); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">8. Building Respectful Relationships</strong></span></p><ul style="color: rgb(236, 236, 236); box-sizing: border-box;" fr-original-style=" color: rgb(236, 236, 236);"><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Confidence is intricately linked to the quality of relationships we cultivate. In this module, participants will explore the role of confidence in establishing boundaries, fostering empathy, and building trust in interpersonal interactions. Through interactive discussions and case studies, individuals will learn to navigate relationships with assertiveness and respect.</li></ul>

Personal Development

Psychology

Boost your self-confidence and unlock your full potential with our comprehensive course on Self Confidence: Empowerment in Everyday Life. Explore the psychology behind confidence, assess your strengths, and learn practical strategies to overcome challenges. From mastering body language to effective communication in the workplace, this course equips you with the tools to build respectful relationships and thrive personally and professionally. Enroll now and embark on a journey to greater self-assurance and empowerment.\

Self Confidence: Empowerment in Everyday Life

<p>Step into a critical role in healthcare with our Verification of Death Training for Nurses. This CPD-certified course is designed to equip nurses with the necessary knowledge and understanding to handle the delicate task of death verification.</p><p>Verification of Death Training for Nurses focuses on providing a comprehensive understanding of the procedures, documentation, and ethical considerations surrounding death verification. Learn the ins and outs of this important process, from recognizing signs of death to effectively communicating with grieving families.</p><p>Our Verification of Death Training for Nurses explores sensitive topics with respect and empathy, ensuring you are prepared to manage this challenging aspect of your role as a nurse.</p><p>Embrace this critical dimension of your profession and enhance your skillset with the Verification of Death Training for Nurses. With this course, you are not only expanding your professional capabilities but also stepping up to offer comfort in times of immense grief and loss.</p><p><strong>Courses Are Included in this Verification of Death Training for Nurses - CPD Certified Bundle: </strong></p><ul><li><strong>Course 01: Verification of Death Training for Nurses</strong></li><li><strong>Course 02: Catheterisation Training for Nurse/Carer</strong></li><li><strong>Course 03: Nursing Assistant: Infection Prevention and Control</strong></li><li><strong>Course 04: Initial Training of Community Health Agents</strong></li><li><strong>Course 05: Nurse Prescribing Diploma</strong></li><li><strong>Course 06: Adult Nursing &amp; Social Care Training </strong></li></ul><p><strong>Learning Objectives:</strong></p><ul><li>Gain a comprehensive understanding of the role and responsibilities of nurses in the verification of death process.</li><li>Learn the legal and clinical aspects of death verification through Verification of Death Training for Nurses.</li><li>Understand the ethical considerations and sensitivity required in managing post-death responsibilities.</li><li>Develop the knowledge and skills to effectively communicate with bereaved families during the death verification process.</li><li>Understand the importance of accurate and timely documentation following a death.</li><li>Gain insights into how the Verification of Death Training for Nurses fits into the broader context of palliative and end-of-life care.</li></ul><p><strong>Why Choose Our Death Training for Nurses Course?</strong></p><ul><li>FREE Death Training for Nurses certificate accredited</li><li>Get a free student ID card with Death Training for Nurses Training</li><li>Get instant access to this Death Training for Nurses course.</li><li>Learn Death Training for Nurses from anywhere in the world</li><li>Death Training for Nurses is affordable and simple to understand</li><li>Death Training for Nurses is entirely online, interactive lesson with voiceover audio</li><li>Lifetime access to the Death Training for Nurses course materials</li><li>Death Training for Nurses comes with 24/7 tutor support</li><li>So enrol now in this Death Training for Nurses Today to advance your career!</li></ul> <p>Start your learning journey straightaway with Verification of Death Training for Nurses - CPD Certified!</p><p>This Death Training for Nurses curriculum has been designed by Death Training for Nurses experts with years of experience behind them. The Death Training for Nurses course is extremely dynamic and well-paced to help you understand Death Training for Nurses with ease. You'll discover how to master the Death Training for Nurses skill while exploring relevant and essential topics.</p><p><strong>Assessment Process of Verification of Death Training for Nurses - CPD Certified</strong></p><p>Once you have completed all the courses in the Death Training for Nurses bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        70 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Verification of Death Training for Nurses - CPD Certified</strong></p><p>This Verification of Death Training for Nurses - CPD Certified bundle is suitable for everyone.</p><p>Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Verification of Death Training for Nurses - CPD Certified</strong></p><p>You will not need any prior background or expertise to enrol in this Verification of Death Training for Nurses - CPD Certified.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Verification of Death Training for Nurses - CPD Certified</strong></p><p>This Verification of Death Training for Nurses - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate Of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate Of Completion</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div><p>If you are an international student, you will be required to pay an additional fee of <strong>10 GBP</strong> for international delivery, and <strong>4.99 GBP</strong> for delivery within the UK, for each certificate</p></div>

                        </div>

Academy for Health and Fitness

Certificate in Further Education & Training (Cert Ed)

Diploma in Education & Training (DET)

Verification Of Death

Continuous Professional Development (CPD)

Practice Nurse

Nursing Diploma

Verification of Death Training for Nurses - CPD Certified

Manchester

Research Quality Association

Introduction to Computer Systems Validation

RQA Member

Non Member

<div data-mesh-id="comp-lgaq4d6uinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-lgaq4d6uinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(var(--color_15)); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Wednesdays 6.30-7.30pm (UK)<br fr-original-style="" style="box-sizing: border-box;">From 28 February - 3 April&nbsp;</h2><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 30px; box-sizing: border-box;" fr-original-style="font-size: 30px;">Lighten your Mood</span></strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Every Weds 6.30-7.30pm from&nbsp;28 Feb&nbsp;- 3 April</strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">In these six lessons, we&#39;ll look at how we can access our innate&nbsp;neuroplasticity to help unwind stress and find a sense of calm and centredness in our world, through coming back to our para-sympathetic nervous system: the state we evolved to be in most of the time!</span></p><blockquote style="color: rgb(var(--color_14)); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">&#39;Almost all of us experience anxiety to one degree or another. Anxiety involves primitive habits of muscular tension, constricted breathing, and physiological stress. Feldenkrais lessons free us from these patterns and help our nervous system to return to a healthy, naturally relaxed, &#39;parasympathetic&#39; state. This is what we all want, and deserve.&#39; &nbsp;David Zemach-Bersin</span></p></blockquote></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Audio recordings&nbsp;of each class are available afterwards, so you don&#39;t have to attend the class in person.&nbsp;</span></p></div></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement classes, usually done lying on a mat. </span></p>

Fundamentals and Classics
Every Weds 6.30-7.30pm (UK time) from 26 Sept - 12 Dec (no class 17 Oct)
This autumn, we will be going back to exploring fundamental functions and relationships within our selves and our movement through the Feldenkrais Method, encountering classic lessons and discovering new ways to understand ourselves in action.
Each week we will encounter a different function or aspect that is key to our sense of being able to move with ease and freedom through our lives. For instance, we will explore our ability to turn through our spine, to round, extend or bend, as well as enlarging our repertoire of possibilities - looking to move with pleasure and reversibility. 
The first few lessons will explore Fundamental Functions. There will be an early 'half-term' the week of 17th Oct, and then the following weeks we will move through a series of outstanding Classic lessons, that will be useful to return to for yourself.
Audio recordings of each class are available afterwards, so you don't have to attend the class in person, if you can't make that evening. 

Jonathan Young

Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement (Feldenkrais) classes, usually done lying on a mat. 

A kinder sense of yourself - mindful movement classes

General admission - all 12 classes

Concession / student - all classes

Low waged / unemployed

Concession / student - all 6 classes

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

Slough

Portsmouth

Bingley

Cardiff

Milton Keynes 

Nottingham

Birmingham

Bedford

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +</span></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Awarding Body:</strong>&nbsp;Open College Network (OCN) Credit for Learning</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Award Level:</strong>&nbsp;Level 3 (Advanced Level) - Ireland Level 5</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD Certified:</strong>&nbsp;Yes (CPD Accreditation)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Minimum Age:&nbsp;</strong>18 (16 with parental consent)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry requirements:&nbsp;</strong>None. (English Level 2 desirable)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Training Locations:</strong>&nbsp;Study online + Classroom</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(255, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(255, 0, 0);">OCN Accredited at UK Level 3 (Ireland Level 5)</span><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 1 - Theory:</strong>&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 2 - Skills and Practical Development:</strong><br fr-original-style="" style="box-sizing: border-box;">Safely and competently set up and maintain a Peripheral IV Infusion.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attend a classroom location to complete your practical training.<br fr-original-style="" style="box-sizing: border-box;"></strong></p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><span style="color: rgb(184, 49, 47); box-sizing: border-box;" fr-original-style="color: rgb(184, 49, 47);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p></div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Itinerary:</strong></div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></div><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 1 - THEORY (ONLINE)</strong><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M1 - Peripheral IV Cannulation - Introduction:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Definitions - understanding terminology relating to PIVC.<br fr-original-style="" style="box-sizing: border-box;">IV Therapy and NMC guidelines.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M2 - Legal &amp; Professional Responsibilities:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Legal Obligations and Accountability. Criminal, Civil and<br fr-original-style="" style="box-sizing: border-box;">Contractual law in Healthcare. Vicarious Liability and your<br fr-original-style="" style="box-sizing: border-box;">Duty of Care.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M3 - Anatomy &amp; Physiology:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Sites appropriate to IV cannulation. Hand vs. arm.<br fr-original-style="" style="box-sizing: border-box;">Advantages and disadvantages of relevant veins.<br fr-original-style="" style="box-sizing: border-box;">An overview of Homeostasis and Fluid Balance.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M4 - Hygiene and Infection Prevention &amp; Control (IPC):</strong></span><br fr-original-style="" style="box-sizing: border-box;">Reducing healthcare-associated infections. Keeping Safe.<br fr-original-style="" style="box-sizing: border-box;">Bloodborne Pathogens and Work Practice Controls.<br fr-original-style="" style="box-sizing: border-box;">Standard Precautions. Waste Disposal. Needle-stick injuries.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M5 - Indications and Advantages:</strong></span><br fr-original-style="" style="box-sizing: border-box;">When to cannulate, infusion types and benefits over<br fr-original-style="" style="box-sizing: border-box;">alternative infusion routes. Continuous and intermittent infusion.<br fr-original-style="" style="box-sizing: border-box;">Prophylactic use before procedures and in unstable patients.<br fr-original-style="" style="box-sizing: border-box;">Contraindications.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M6 - Equipment:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Cannula types, sizes and colour coding. How to select<br fr-original-style="" style="box-sizing: border-box;">appropriate size. Equipment overview for total procedure.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M7 - Vein Choice for Cannulation:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Correct vein selection. Which veins to avoid.<br fr-original-style="" style="box-sizing: border-box;">How to manage an unsuccessful cannulation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8 - Procedures:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Full procedure for cannulation including correct documentation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8: Guide to Cannulation - revision</strong></span><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8: Video - Recap with full procedure</strong></span><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M9 - Contraindications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">When inappropriate to cannulate including patients with specific health conditions.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M10 - Complications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">A detailed look at potential complications during and after<br fr-original-style="" style="box-sizing: border-box;">cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED</strong><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">BEFORE JOINING US FOR YOUR PRACTICAL TRAINING</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART 2 (CLASSROOM:</span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></strong><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 - Welcome, introductions and overview:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Classroom - registration and introductions.<br fr-original-style="" style="box-sizing: border-box;">Virtual Classroom - audio/visual checks and registration.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2 - Legal &amp; Professional Responsibilities:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Overview and discussion.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3 - Anatomy - key points (appropriate to PIVC):</strong></span><br fr-original-style="" style="box-sizing: border-box;">Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">4 - Cannulae - selection and types:</strong></span><br fr-original-style="" style="box-sizing: border-box;">A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">5 - Complications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Complications of pVAD insertion including examples of<br fr-original-style="" style="box-sizing: border-box;">infiltration, haematoma, extravasation and transfixation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">6 - VIP Score:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Understanding and using the Visual Infusion Phlebitis score.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">7 - Equipment - overview:</strong></span><br fr-original-style="" style="box-sizing: border-box;">We take a look at all essential equipment required for PIVC.<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">8 - PRACTICAL SESSIONS:</strong><br fr-original-style="" style="box-sizing: border-box;">Multiple practical sessions throughout the session.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">9 - Fluids:</strong></span><br fr-original-style="" style="box-sizing: border-box;">The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">10 - Infusion Rates:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Calculating infusion rates and drops per minute.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.</em></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</strong></em></p></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health Professions (AHP)

Intravenous Cannulation

Aesthetics

Medicine & Nursing

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

<p data-key="1" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="2" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="2:0" fr-original-style="" style="box-sizing: border-box;">This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding.</span></span></p><p data-key="3" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="4" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="4:0" fr-original-style="" style="box-sizing: border-box;">Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported.&nbsp;</span></span></p><p data-key="5" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="6" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="6:0" fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/04d77e7e-bb36-43ed-b0c6-307136279b22/original.png" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable">We will help you to understand the following;</span></span></p><ul data-key="7" data-slate-fragment="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" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-key="8" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="9" fr-original-style="" style="box-sizing: border-box;">What is safeguarding?</span></li><li data-key="10" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="11" fr-original-style="" style="box-sizing: border-box;">The different types of abuse</span></li><li data-key="12" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="13" fr-original-style="" style="box-sizing: border-box;">Example signs of abuse, harm and neglect</span></li><li data-key="14" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="15" fr-original-style="" style="box-sizing: border-box;">What action should be taken if abuse is suspected</span></li><li data-key="16" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="17" fr-original-style="" style="box-sizing: border-box;">The SQM requirements</span></li><li data-key="18" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span data-key="19" fr-original-style="" style="box-sizing: border-box;">What a Safeguarding Policy should include</span></li></ul><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="22" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="22:0" fr-original-style="" style="box-sizing: border-box;">Target Audience</span></span></h2><p data-key="23" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="24" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="24:0" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for staff of all levels, from support staff to senior partners.</span></span></p><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="38" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="38:0" fr-original-style="" style="box-sizing: border-box;"><a href="https://dglegal.co.uk/the-team/amie-higgins/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Amie Higgins, Consultant, DG Legal</span></strong></a></span></span></h3><p data-key="39" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="40" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="40:0" fr-original-style="" style="box-sizing: border-box;">Amie is a Senior Solicitor, qualified under the Law Society&rsquo;s Immigration &amp; Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients.</span></span></p><p data-key="41" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="42" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="42:0" fr-original-style="" style="box-sizing: border-box;">Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.</span></span></p>

This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding.
Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported. 

We will help you to understand the following;
What is safeguarding?
The different types of abuse
Example signs of abuse, harm and neglect
What action should be taken if abuse is suspected
The SQM requirements
What a Safeguarding Policy should include
Target Audience
The online course is suitable for staff of all levels, from support staff to senior partners.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Amie Higgins, Consultant, DG Legal
Amie is a Senior Solicitor, qualified under the Law Society’s Immigration & Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients.
Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

DG Legal

Safeguarding for Lawyers Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<p>Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving.</p><h3>Learning Objectives</h3><p>Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way.</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Service Attitude: Equal Respect

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Do you struggle with giving tricky feedback? Saying something important that you think others won&#39;t want to hear? Standing up for yourself and sharing your thoughts or needs? You are NOT alone! Having worked in a support role for a decent sized employer in the UK for over a decade, we KNOW that this is a challenge for many: a silent struggle that often goes untackled, unsupported and unresolved. Worse still, this is not a status quo without cost. It costs teams, departments and businesses in lost talent, efficiency and poor mental health. It costs YOU too; stress, anxiety, overwork and challenging relationships.</strong></strong></h3><h3 fr-original-style="" style="box-sizing: border-box;">We know there&#39;s a better way and we&#39;d like to share the core concepts with you! We won&#39;t be telling you what to do; that won&#39;t work. What we will be doing is sharing insights, tools and strategies that will allow you to build your confidence and develop your own &#39;tool kit&#39; for the trickier conversations in your life.</h3><h4 fr-original-style="" style="box-sizing: border-box;">We&#39;ll be exploring:</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Essential information about humans and stuff that&#39;s hard to hear</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Getting clear about the issue</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">ABC Messaging</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Moving forward</em></em><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Here&#39;s what some of our delegates thought:</strong></strong></p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 stars! This session is a great introduction to how having difficult conversations can create a more open and honest culture in an organisation.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars! Great session lots of practical examples given and frameworks to support reframing going forward.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars.I have been on a few webinars now and have always learnt so much. The content is delivered in an engaging way and I like that there are discussions that happen throughout - gives it a good balance of listening and discussion. I will forever recommend webinars from The Happy Human and look forward to any further upcoming webinars.&#39;</blockquote><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop to give you the opportunity to think, explore and share your challenges and thoughts. You&#39;ll work in very small groups and we&#39;ll be considerate and respectful of personal preferences throughout. We know that&#39;s tough for some, but here&#39;s the rub - communication is something we can only get better at if we practice it out loud. We hope you&#39;ll give us a chance to show you what a difference a little support and kindness can make!</h3><h4 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Happy Human Training

Wanna learn something simple yet so amazing that it's going to blow your mind?
Good, because this little workshop's a gem. 
Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

A Manager's Guide To Challenging Conversations and How to Have Them Well

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<p>Organizational culture plays a pivotal role in shaping the work environment, and fostering inclusion and respect is integral to a healthy workplace. In business, individuals often face challenges related to these crucial aspects. Problems can range from a lack of diversity in leadership roles to instances of discrimination and bias. Moreover, issues related to fostering respect, effective communication, and addressing cultural differences can arise. By addressing these challenges in training, employees can learn to create an inclusive atmosphere that values diversity and respects all individuals, leading to a more harmonious and productive work environment while avoiding potential legal and reputational issues.</p><h3>Learning Objectives</h3><p>The following are some of the key outcomes in this course:
Learn what psychological safety is, why it's important and five steps for creating it in the workplace. 
Understand why creating an inclusive remote environment takes intentional effort from managers.
Explore what an inclusive workspace looks like and get tips and strategies to benefit your team. 
We will answer some commonly asked questions about sex and gender. 
Explore tips on how to combat gender bias at work.</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals</p>

Organizational Culture: Inclusion and Respect

<p>Trust is a prediction of reliance on an action. Understand the elements for building trust and how the elements of earning respect includes continuous learning, being productive, showing appreciation, getting competent, being passionate, listening, being considerate, using no excuses, building trust, and respecting yourself.</p><h3>Learning Objectives</h3><p>Define trust, Apply nine ways to build team trust, Implement ten ways to earn respect in a team</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

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