Our Performance Management (PM) workshop is based on Emotional Intelligence
(EI), and it focuses on helping organisations to move away from traditional PM
processes and work hard at reinventing them under a different name and a
different approach aimed at supporting and collaborating to help both the
Manager/Leader and the colleague.
Historically PM sessions have been every six months or even annually, which, in
our opinion, is no good. PM meetings are often treated with little importance
and an almost tick-box attitude. This clearly does not help either party, so we
focus very much on changing that.
In our opinion, the PM meeting should be an opportunity where both parties
discuss what is best for each other whilst being mindful of job descriptions and
realistic expectations whilst considering various situations both at work and
for the individual.
We discuss the importance of 'facilitating' feedback instead of just giving it.
We explore our 'Reasoning Questions' to show how they work, why they are
critical and what benefits they bring.
We discuss the usefulness of a Skills Matrix and various other tools to help
both parties work towards the common goal of the best possible output but in the
best conditions.
We introduce our PM Cycle and discuss the benefits of that and how it works,
along with 'Consequence Conversations' and their use.
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LENGTH
1 Day
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COURSE DELIVERY
Self-Paced Online, In Company
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SUITABILITY - WHO SHOULD ATTEND?
WHO SHOULD ATTEND AND WHY?
Who? - This is for any level of Manager or Leader (regardless of hierarchical
position) and those expected to step into managerial or leadership roles in the
next 12 to 18 months.
Why? - Experience has taught us that if you want employees to give their best
for the payment you give them, then you MUST work equally hard at supporting
them in every conceivable way.
Motivated employees will work willingly and go the extra mile for you if you do
the same for them. 'Quid pro quo' is Latin for 'Something for something' The
organisation, its Leaders and Managers and all the other colleagues MUST be a
supportive and collaborative partnership. HR is there to support that and not
there to do all the work to make it happen. And they are definitely not there to
deal with team disputes and challenges initially. The best person to fix such
things is often their line manager, with whom they have the best relationship.
It is only when that is exhausted that HR should be involved officially.
Make PM work for everyone. Help your people to perform to their best. And do it
together.
TRAINING COURSE CONTENT
* We ask everyone to discuss what great EI-based PM looks and feels like for
them and state why.
* We introduce our thinking about the collaborative PM approach and why we
believe this is the best way forward.
* We discuss how often these events should be and why they should be mere
summaries of monthly catch-ups.
* We discuss using a Skills Matrix, how they work, why they are brilliant, and
why they are worth the time to create them.
* We introduce our 'Archway Approach'® and how that fits well with PM.
* We discuss our 'Consequence Conversations' and why these must be introduced
as early as possible.
* We go through our 7 Stages of a PM meeting from preparation to follow-up and
who needs to know.
* We discuss our 'Employee Engagement Ladder', how it should be used and why it
is critical to PM.
* We watch a video of two well-known sports personalities discussing aspects of
leadership.
COURSE DELIVERY DETAILS
When you consider the content we deliver, we are sure you will understand why we
always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or,
if you wish, a central UK location, at the Macdonald Burlington Hotel in
Birmingham, located directly across from the Birmingham New Street train
station.
We can deliver our workshops, courses and programmes online, although this will
mean splitting elements into manageable learning events to suit the online
environment.