Description

Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level.

We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results.

The programme will help you:

Overcome the barriers to effective performance conversations

Handle feedback conversations effectively

Improve working relationships with your staff

Set realistic expectations and targets (and get 'buy-in' for them)

Improve your communication style

Plan and prepare for honest conversations in the workplace

1 What is an honest conversation?

Why don't we have them more often?

What stops us?

The cost of not having them

2 The feedback conversation

Dealing with the impact of feedback conversations

3 Preparing for conflict

4 Effective working relationships

5 The expectations conversation

6 The targets conversation

7 Your communication styles

8 Planning and preparing for an honest conversation

9 Giving and receiving feedback skills

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Performance management conversations for managers (In-House)

By The In House Training Company

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