24 Performance Management courses in Plymstock

This training focuses on performance management as a continuous process that drives development. It helps bring consistency in applying performance management within the business. The course will help managers recognise their role and contribution to effectively manage performance and conduct at work.

Every employee needs to have their performance managed and it is equally important to 'catch people doing something right

Our Performance Management (PM) workshop is based on Emotional Intelligence (EI), and it focuses on helping organisations to move away from traditional PM processes and work hard at reinventing them under a different name and a different approach aimed at supporting and collaborating to help both the Manager/Leader and the colleague. Historically PM sessions have been every six months or even annually, which, in our opinion, is no good. PM meetings are often treated with little importance and an almost tick-box attitude. This clearly does not help either party, so we focus very much on changing that. In our opinion, the PM meeting should be an opportunity where both parties discuss what is best for each other whilst being mindful of job descriptions and realistic expectations whilst considering various situations both at work and for the individual. We discuss the importance of 'facilitating' feedback instead of just giving it. We explore our 'Reasoning Questions' to show how they work, why they are critical and what benefits they bring. We discuss the usefulness of a Skills Matrix and various other tools to help both parties work towards the common goal of the best possible output but in the best conditions. We introduce our PM Cycle and discuss the benefits of that and how it works, along with 'Consequence Conversations' and their use. -------------------------------------------------------------------------------- LENGTH 1 Day NEXT WORKSHOP START Let's chat and confirm a date. COURSE DELIVERY Self-Paced Online, In Company -------------------------------------------------------------------------------- SUITABILITY - WHO SHOULD ATTEND? WHO SHOULD ATTEND AND WHY? Who? - This is for any level of Manager or Leader (regardless of hierarchical position) and those expected to step into managerial or leadership roles in the next 12 to 18 months. Why? - Experience has taught us that if you want employees to give their best for the payment you give them, then you MUST work equally hard at supporting them in every conceivable way. Motivated employees will work willingly and go the extra mile for you if you do the same for them. 'Quid pro quo' is Latin for 'Something for something' The organisation, its Leaders and Managers and all the other colleagues MUST be a supportive and collaborative partnership. HR is there to support that and not there to do all the work to make it happen. And they are definitely not there to deal with team disputes and challenges initially. The best person to fix such things is often their line manager, with whom they have the best relationship. It is only when that is exhausted that HR should be involved officially. Make PM work for everyone. Help your people to perform to their best. And do it together. TRAINING COURSE CONTENT * We ask everyone to discuss what great EI-based PM looks and feels like for them and state why. * We introduce our thinking about the collaborative PM approach and why we believe this is the best way forward. * We discuss how often these events should be and why they should be mere summaries of monthly catch-ups. * We discuss using a Skills Matrix, how they work, why they are brilliant, and why they are worth the time to create them. * We introduce our 'Archway Approach'® and how that fits well with PM. * We discuss our 'Consequence Conversations' and why these must be introduced as early as possible. * We go through our 7 Stages of a PM meeting from preparation to follow-up and who needs to know. * We discuss our 'Employee Engagement Ladder', how it should be used and why it is critical to PM. * We watch a video of two well-known sports personalities discussing aspects of leadership. COURSE DELIVERY DETAILS When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, at the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

We share the secrets of how to make one of the most challenging areas of managing people into one of the simplest and most rewarding. Build motivated and effective teams through managers who are skilled in setting challenging but achievable goals, measuring performance and giving great feedback.

OVERVIEW -------------------------------------------------------------------------------- Performance management is a continuous process which involves making sure the performance of your employees contributes to organisational and team goals. Having effective employment management in place helps everyone in the organisation to know what the business is trying to achieve, the skill and competencies they need to fulfil their role and how they can develop their performance to develop the organisation.

OVERVIEW -------------------------------------------------------------------------------- Objective * Describing the HR role and Strategies * Describe different approaches to employee training * Describe different approaches to professional development * Describe different approaches to performance appraisals * Summarize different forms of employee compensation

We need to talk openly about how we are performing and we sometimes need to have an 'honest' conversation with our manager. We all know this, but it can be difficult. This short, focused workshop will give you the confidence and skills to have a conversation with your manager (or anyone else for that matter) about your performance and how you can add value. It will focus on how to get yourself heard and build better working relationships with those key to your success. The programme will help you: * Overcome the barriers to effective performance conversations * Receive feedback without taking it personally * Improve working relationships with your manager * Agree realistic expectations and targets (and get 'buy-in' for them) * Improve your communication style * Plan and prepare for honest conversations in the workplace 1 WHAT IS AN HONEST CONVERSATION? * Why don't we have them more often? * What stops us? * The cost of not having them 2 ASKING FOR FEEDBACK 3 PREPARING FOR CHALLENGE 4 THE EXPECTATIONS CONVERSATION 5 YOUR COMMUNICATION STYLES 6 PLANNING AND PREPARING FOR AN HONEST CONVERSATION

Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level. We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results. The programme will help you: * Overcome the barriers to effective performance conversations * Handle feedback conversations effectively * Improve working relationships with your staff * Set realistic expectations and targets (and get 'buy-in' for them) * Improve your communication style * Plan and prepare for honest conversations in the workplace 1 WHAT IS AN HONEST CONVERSATION? * Why don't we have them more often? * What stops us? * The cost of not having them 2 THE FEEDBACK CONVERSATION * Dealing with the impact of feedback conversations 3 PREPARING FOR CONFLICT 4 EFFECTIVE WORKING RELATIONSHIPS 5 THE EXPECTATIONS CONVERSATION 6 THE TARGETS CONVERSATION 7 YOUR COMMUNICATION STYLES 8 PLANNING AND PREPARING FOR AN HONEST CONVERSATION 9 GIVING AND RECEIVING FEEDBACK SKILLS

OVERVIEW -------------------------------------------------------------------------------- This course is designed to integrate or upgrade your Key Performance Management System. The course will relate to the activities with tactic through accomplished features and performance measures.

OVERVIEW -------------------------------------------------------------------------------- Intro. Translating Strategy into Goals and Metrics  * Components of Strategy * Understanding the failure of strategies * Analysing you and your organisation mission, vision and strengths *  Introduction into Strategy Implementation * Understanding Performance Management System * Objectives and Measures * The importance of strategy planning