2157 Courses in Sheffield
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Body Language Training
By Inovra Group
OVERVIEW This course sets out to develop attendee’s skills in understanding their own body language as well as being able to read the body language of others. If we can learn to identify and appreciate non-verbal clues, we can begin to improve our communication as a whole. This use of body language skills could impact situations such as; sales visits, interviews, presentations and normal day-to-day interactions where body language plays a part. DESCRIPTION Effective communication skills are critical in the development of relationships between people and although verbal communication plays a large part in this, studies have shown that a proportionate amount of our message comes from not what we say, but very often the non-verbal communication behind the message. Therefore, it is clear that body language is an important, influential aspect of communication and understanding how it works is essential in the development of your personal communication skills. Topics covered: * Core Principles and the Five C’s – Exploring the subconscious effects of body language and setting the scene by ensuring participants appreciate the rules to interpreting body language. * Reading Body Language – Gestures – An activity that helps participants realise the power of body language and how important it is to communication. * Arm Barriers – Understanding the different arm barrier gestures and crossed arm positions and what each means. * Palm and Handshake Gestures – Discussing the different handshakes and palm actions, what they mean and how they are applied in real life. Includes activities that test the theory. * Hand and Thumb Gestures – A review of these different gestures and what they mean. * Hand to Face Gestures…or… How to Spot a Liar! – An exploration of different gestures that involve the hand moving to the face. Identifying how to spot body language that signifies lying and what to watch out for. * Chin and Cheek Gestures – An activity that helps participants understand the different chin and cheek gestures and how to interpret this body language. * Eye Signals – A review of pupil dilation, directed gazes and eye accessing cues in order to fully understand how eyes provide body language clues. * Matching & Mirroring – Looking at the technique of building rapport and developing relationships through careful observation of body language. * Bringing it all Together – An activity that allows participants to embed their learning and realise how much they now understand and appreciate body language and its effect on communication. WHO SHOULD ATTEND Anyone who wants to gain a better understanding of their own body language, and that of others. REQUIREMENTS FOR ATTENDEES None.
Appreciative Inquiry
By Inovra Group
OVERVIEW Appreciative Inquiry is a form of action research that collects people’s stories of best practices. We can use these best practices as a way to initiate organisational change. This course will guide attendees through the process of Appreciative Inquiry (AI) and give them the techniques to succeed in using the AI system. This course will benefit anyone that leads change and wants to create positive dialogue that leads to improvements within their organisation. DESCRIPTION David Cooperrider, Suresh Srivastva, and their colleagues at Case Western Reserve University developed AI in the 1980s. According to them, the aim of Appreciative Inquiry is to help the organisation in: * Envisioning a collectively desired future * Realising that vision in ways that successfully translate intention into reality and beliefs into practices The AI approach can be applied in almost all groups of people and once the process starts, the change is put in motion. The appreciative approach works in individual conversations among colleagues, managers and employees. AI consultants around the world are increasingly using an appreciative approach to bring about collaborative and strengths-based change. This course will provide attendees with the means to effectively develop the skills of managers for the benefit of their organisation. They will be taken through the full process of appreciative inquiry; developing a wide understanding of the tools and techniques required to effectively improve communication and affect change. What can Appreciative Inquiry achieve? Well, just imagine you were better able to: * Solve problems within an organisation in a positive and forward-thinking way. * Be more curious and excited about the challenges faced within the business. * Ask unconditional, positive questions to strengthen the organisations capacity to increase potential. * Approach change in an affirmative mindset. * Use questions to create movement and change within the company. * Simply apply core communication skills, for overall organisational success Topics covered: * What is Appreciative Inquiry? – A review of the subject with an activity that helps embed understanding and a case study that explains the process in action. * Benefits of Appreciative Inquiry to the Organisation – Establishing how AI can aid and improve the way an organisation works and how people communicate within it. Exploring how specific organisational issues can be viewed positively. * Appreciative Inquiry Questions – Understanding how questions can be used to identify positive organisational improvements and refocus our approach to business issues. * Appreciative Inquiry Interviews – A set process for performing AI interviews and framing consultations to get the best out of those involved. A chance to practice the given approach and hone personal skills. * The 4D Model – An overview of the AI 4D Model (Discovery, Dream, Design, Destiny) and how it is applied. * The 4D Model: Topic – Demonstrating how selecting the topic is the beginning of the 4D model process. Choosing the participants own topic to work on throughout the training. * The 4D Model: Discovery – Showing how positive discussions are kick-started at this stage and taking a chance to look at, ‘the best there is and what has been’. * The 4D Model: Dream – ‘Thinking big and beyond what they have in the past’. Creating an amazing and positive vision for the future. * The 4D Model: Design – Laying the foundation with a design of the vision, principles, and set of propositions that describe the ideal end state. Defining the desired state by creating a hierarchy and blueprint for success. * The 4D Model: Destiny – Defining clear actions that will help the organisation and individuals achieve what they have set out to. The output is the self-reinforcing nature of using positive and affirmative inquiry to improve the business. * The 4D Model: Summary Task – Review of learning and knowledge check. * The Change Process – Exploring Dr. Kotter’s 8-step change process and how it can support the AI approach. * Rooms of Change – Understanding feelings and attitudes to change, using this interesting and memorable model. Using an activity to help participants consider their own ‘change position’ and what this might mean for them. * Strategies for Managing Change – A simple set of skills to help overcome the challenges faced by people trying to implement change. Applying these strategies to the 4D Model and Appreciative Inquiry. * Recall Quiz – A chance to review learning in an engaging way. * Summary – Developing actions and key points to take away. WHO SHOULD ATTEND Managers who want to learn about and practice the Appreciative Inquiry approach to drive positive changes. REQUIREMENTS FOR ATTENDEES None.
Accident Investigation
By Inovra Group
OVERVIEW This one day Accident Investigation course will give participants the necessary information and skills to enable them to carry out a thorough and effective accident investigation. DESCRIPTION This course will provide attendees with the necessary information and skills, to reach the right conclusions, make effective, practical recommendations and thereby make a significant contribution to improving workplace health and safety. Topics covered: * Accidents & Accident Causation – If an organisation does not properly control risks, the outcome of an accident often depends on chance. Because the outcome of an accident cannot be accurately predicted, the only way to effectively reduce accidents is by controlling the underlying causes of all the different accident types. * Accident Reporting Process – Reporting of Injuries, Diseases & Dangerous Occurrences Regulations 1995 (RIDDOR) * The Process – You have 2 top priorities when you are first notified of an accident. The first is to the injured person to ensure that appropriate medical attention is available. The second priority is then to ensure that the area is made safe to ensure no other persons are injured * Accident Investigation – Every employer has a Moral, Legal & Economic obligation to protect the health and safety of employees while at work * The Cause of Accidents – During an accident investigation you will be looking for the unsafe acts and the unsafe conditions which contributed to the accident. If you carry out the investigation effectively, then you will find the root cause or causes of the accident * Facts to be Collated – When you conduct an accident investigation you should be seeking to obtain information on unsafe acts, unsafe conditions, immediate failures and latent failures. To find out these various elements of the accident you need to ask the questions who, where, when, and what, which will give you details of the event * Reaching Conclusion – Identifying all the failure modes, satisfy all the answers to what, where, why, who etc., and thus identify all the causes of the accident * Review of Session – Creating an action plan to embed learning. WHO SHOULD ATTEND Managers, leaders, trainers, health and safety officers and anyone involved in health and safety training and/or procedures. REQUIREMENTS FOR ATTENDEES None.
NETWORKS DEMYSTIFIED TRAINING COURSE DESCRIPTION A concise overview course covering all aspects of networking with particular emphasis of use of the 7 layer model as a framework for discussing and learning new network terms enabling delegates to recognise the main buzzwords used in the industry. WHAT WILL YOU LEARN * Use the 7 layer model to classify networking terms. * Differentiate between LANS and WANS. * Recognise bandwidth measurements. * List LAN and WAN technologies. * Recognise cabling issues in a network. NETWORKS DEMYSTIFIED TRAINING COURSE DETAILS * Who will benefit: Sales staff, managers and other non-technical personnel. Technical personnel may benefit more from our Intro to data communications and networking course. * Prerequisites: None. * Duration 1 day NETWORKS DEMYSTIFIED TRAINING COURSE CONTENTS * What are networks? What is a network? Types of network, Local Area Networks (LANs), Wide Area Networks (WANs), connecting networks together with routers. * The 7 layer model What is the 7 layer model? The importance of standards, using the 7 layer model to classify networking terms. * Cables Copper, Fibre, Air, standards, connectors, LAN cables, WAN cables, distance limitations, hubs and repeaters, other issues. The radio spectrum. * Bandwidth Bits and bytes. Bandwidth measurements, common technologies and their bandwidth, the impact of applications on bandwidth. Full and half duplex. Joining cables together to increase bandwidth (Link aggregation). * LANs and WANs What is Ethernet? What is WiFi? What are Leased lines? What is MPLS? * Ethernet switches Ethernet 'packets', MAC addresses, what is a switch, what is the difference between a hub and a switch. * TCP/IP What is TCP/IP? What is a protocol? What is IP? What is TCP? The role of routers in joining LANS and WANS, What is the Internet? * Applications Ways to use the network, clients, servers, web browsing and HTTP, Email, instant messaging, multimedia applications.
