Harpenden

<p>This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add.</p><p>This is an assessed programme, leading to the International Association for Contracts &amp; Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification.</p>By the end of this comprehensive programme the participants will be able to:<ul><li>Develop robust contracting plans, including scopes of work and award strategies</li><li>Undertake early market engagements to maximise competition</li><li>Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes</li><li>Understand the legalities of contract and commercial management</li><li>Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes</li><li>Undertake effective Supplier Relationship Management</li><li>Appreciate the implications of national and organisational culture on contracting and commercial activities</li><li>Appreciate professional contract management standards</li><li>Set up and maintain contract and commercial management governance systems</li><li>Take a proactive, collaborative, and agile approach to managing commercial contracts</li><li>Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance</li><li>Appreciate the cross-functional nature of contract management</li><li>Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations</li><li>Understand the roles and responsibilities of contract and commercial managers</li><li>Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients</li><li>Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates</li><li>Effectively manage the process of change, claims, variations, and dispute resolution</li><li>Develop and present robust propositions</li><li>Make appropriate use of best practice contract and commercial management tools, techniques, and templates</li></ul><section>
                    <h3>DAY ONE</h3> <h3>1 Introduction</h3><ul><li>Aims</li><li>Objectives</li><li>KPIs</li><li>Learning strategies</li><li>Plan for the programme</li></ul> <h3>2 The contracting context</h3><ul><li>Key objectives of contract management</li><li>Importance and impact on the business</li></ul> <h3>3 Critical success factors</h3><ul><li>Essential features of professional commercial and contract management and administration</li><li>The 6-step model</li></ul> <h3>4 Putting the 'management' into commercial and contract management</h3><ul><li>Traditional <em>v</em> 'new age' models</li><li>The need for a commercial approach</li><li>The added value generated</li></ul> <h3>5 Definitions</h3><ul><li>'Commercial management'</li><li>'Contract management'</li><li>'Contracting'</li><li>... and why have formal contracts?</li></ul> <h3>6 Stakeholders</h3><ul><li>Stakeholder mapping and analysis</li><li>The 'shared vision' concept</li><li>Engaging with key functions, eg, HSE, finance, operations</li></ul> <h3>7 Roles and responsibilities</h3><ul><li>Contract administrators</li><li>Stakeholders</li></ul> <h3>8 Strategy and planning</h3><ul><li>Developing effective contracting plans and strategies</li></ul>  <h3>DAY TWO</h3> <h3>1 Contract control</h3><ul><li>Tools and techniques, including CPA and Gantt charts</li><li>A project management approach</li><li>Developing effective contract programmes</li></ul> <h3>2 The contracting context</h3><ul><li>Key objectives of contract management</li><li>Importance and impact on the business</li></ul> <h3>3 Tendering</h3><ul><li>Overview of the contracting cycle</li><li>Requirement to tender</li><li>Methods</li><li>Rationale</li><li>Exceptions</li><li>Steps</li><li>Gateways</li><li>Controls</li><li>One and two package bids</li></ul> <h3>4 Tender assessment and contract award I - framework</h3><ul><li>Tender board procedures</li><li>Role of the tender board (including minor and major tender boards)</li><li>Membership</li><li>Administration</li><li>Developing robust contract award strategies and presentations</li></ul>  <h3>DAY THREE</h3> <h3>1 Tender assessment and contract award II - processes</h3><ul><li>Pre-qualification processes</li><li>CRS</li><li>Vendor registration rules and processes</li><li>Creating bidder lists</li><li>Disqualification criteria</li><li>Short-listing</li><li>Using the 10Cs model</li><li>Contract award and contract execution processes</li></ul> <h3>2 Minor works orders</h3><ul><li>Process</li><li>Need for competition</li><li>Role and purpose</li><li>Controls</li><li>Risks</li></ul> <h3>3 Contract strategy</h3><ul><li>Types of contract</li><li>Call-offs</li><li>Framework agreements</li><li>Price agreements</li><li>Supply agreements</li></ul> <h3>4 Contract terms I: Pricing structures</h3><ul><li>Lump sum</li><li>Unit price</li><li>Cost plus</li><li>Time and materials</li><li>Alternative methods</li><li>Target cost</li><li>Gain share contracts</li><li>Advance payments</li><li>Price escalation clauses</li></ul> <h3>5 Contract terms II: Other financial clauses</h3><ul><li>Insurance</li><li>Currencies</li><li>Parent body guarantees</li><li>Tender bonds</li><li>Performance bonds</li><li>Retentions</li><li>Sub-contracting</li><li>Termination</li><li>Invoicing</li></ul> <h3>6 Contract terms III: Risk and reward</h3><ul><li>Incentive contracts</li><li>Management and mitigation of contractual risk</li></ul>  <h3>DAY FOUR</h3> <h3>1 Contract terms IV: Jurisdiction and related matters</h3><ul><li>Applicable laws and regulations</li><li>Registration</li><li>Commercial registry</li><li>Commercial agencies</li></ul> <h3>2 Managing the client-contractor relationship</h3><ul><li>Types of relationship</li><li>Driving forces</li><li>Link between type of contract and style of relationships</li><li>Motivation - use of incentives and remedies</li></ul> <h3>3 Disputes</h3><ul><li>Types of dispute</li><li>Conflict resolution strategies</li><li>Negotiation</li><li>Mediation</li><li>Arbitration</li></ul>  <h3>DAY FIVE</h3> <h3>1 Performance measurement</h3><ul><li>KPIs</li><li>Benchmarking</li><li>Cost controls</li><li>Validity of savings</li><li>Balanced scorecards</li><li>Using the KPI template</li></ul> <h3>2 Personal qualities of the contract manager</h3><ul><li>Negotiation</li><li>Communication</li><li>Persuasion and influencing</li><li>Working in a matrix environment</li></ul> <h3>3 Contract terms V: Drafting skills</h3><ul><li>Drafting special terms</li></ul> <h3>4 Variations</h3><ul><li>Contract and works variation orders</li><li>Causes of variations</li><li>Risk management</li><li>Controls</li><li>Prevention</li><li>Negotiation with contractors</li></ul> <h3>5 Claims</h3><ul><li>Claims management processes</li><li>Controls</li><li>Risk mitigation</li><li>Schedules of rates</li></ul> <h3>6 Close-out</h3><ul><li>Contract close-out and acceptance / completion</li><li>HSE</li><li>Final payments</li><li>Performance evaluation</li><li>Capturing the learning</li></ul> <h3>7 Close</h3><ul><li>Review</li><li>Final assessment</li><li>Next steps</li></ul> 


                </section>

The In House Training Company

Association of Proposal Management Professionals (APMP)

Commercial Manager

Construction Management

Construction Design & Management (CDM)

Contract Management

Commercial & Contract Management Certification Program (CCM)

Contract and commercial management for practitioners (In-House)

<p>It's a fact of life that costs generally increase and as a result prices must go up too.</p><p>Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase.</p><p>In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back.</p>This programme will help participants:<ul><li>Understand the business case for increasing prices</li><li>Take steps to research the market</li><li>Consider their customers' motivations</li><li>Use the six principles of influence</li><li>Identify and adapt for different personality styles</li><li>Assess their level of trust with customers</li><li>Build rapport rapidly with their customers and prospects</li></ul><section>
                    <h3>1 Raising prices - keys to success</h3><ul><li>Understanding the business case</li><li>Researching the market</li><li>Assessing the value of your offering</li></ul> <h3>2 Understanding your customer base</h3><ul><li>Assessing your key accounts</li><li>What is your 'target' customer range?</li><li>Creating consistency in pricing approach</li></ul> <h3>3 Planning the increase</h3><ul><li>Timing your implementation</li><li>Communication strategy</li><li>Elements of a good price increase letter</li></ul> <h3>4 Developing influencing skills</h3><ul><li>The Trust Equation</li><li>The six principles of influence</li><li>Discovering your customer's buying decisions</li></ul> <h3>5 Emotional intelligence and price increases</h3><ul><li>The part emotion plays</li><li>Developing strategies for keeping calm</li><li>Handling your customer's responses</li></ul> <h3>6 Understanding different customer styles</h3><ul><li>Discover your own style</li><li>Recognising behaviour traits in others</li><li>Adapting your approach to their style</li></ul> <h3>7 Preparing for customer contact</h3><ul><li>Preparing for specific customers</li><li>Anticipating their response</li><li>Dealing with challenging customers</li></ul> <h3>8 Following through</h3><ul><li>Maintaining a consistent approach</li><li>Resisting requests for discounts</li><li>Confirming the increase in writing</li></ul> 


                </section>

Counselling Skills

Influence Skills

Influencing Skills

Dealing With Difficult Customers

Price increases (In-House)

<p>Many managers question the value of appraisal programmes and many line managers believe appraisals are unduly time-consuming and bureaucratic. Yet the appraisal is a vital starting point when it comes to managing performance effectively and it is vital that managers appreciate this. Handled well, the benefits of formal appraisals are enormous. This thoroughly practical workshop has been designed to give line managers the knowledge, skills and confidence to deliver a well-structured appraisal - even in the most challenging circumstances.</p>This course will help participants:<ul><li>Appreciate the benefits of the appraisal process</li><li>Assess standards of performance objectively</li><li>Plan and prepare for appraisals effectively</li><li>Conduct a well-structured appraisal meeting</li><li>Acquire the essential skills required for effective appraisals</li><li>Improve their ability to discuss difficult issues more confidently</li><li>Identify training and development requirements</li><li>Agree clear and measurable development objectives</li><li>Complete essential paperwork</li><li>Understand the need to facilitate continual informal dialogue between appraisals</li></ul><section>
                    <h3>1 Introduction and course objectives</h3> <h3>2 The appraisal process</h3><ul><li>The aim of the appraisal process</li><li>Understanding the bigger picture - the appraisal process as part of the employee development process</li><li>The benefits of the appraisal process</li><li>Common pitfalls</li><li>Five steps to an effective performance appraisal</li></ul> <h3>3 Step 1 - Assessment</h3><ul><li>Using job standards as the basis for objective assessment</li><li>Assessment of previous objectives</li></ul> <h3>4 Step 2 - Preparation</h3><ul><li>Documentation required</li><li>Data on each appraisee</li><li>Planning the meeting</li></ul> <h3>5 Step 3 - The meeting</h3><ul><li>The skills of appraisal interviewing</li><li>The structure of the appraisal interview</li><li>Dealing with poor performance and difficult situations</li><li>Taking notes and completing documentation</li></ul> <h3>6 Step 4 - Planning ahead and objective setting</h3><ul><li>Identifying action to improve performance and enhance skills</li><li>Establishing relevant training needs</li><li>Agreeing SMART performance objectives</li><li>Formulating a personal development plan</li></ul> <h3>7 Step 5 - Action after the interview</h3><ul><li>Essential paperwork</li><li>Follow-up and action required between appraisal interviews</li><li>Continuing informal dialogue</li></ul> <h3>8 Video case study</h3><ul><li>Bullets</li></ul> <h3>9 Conclusion</h3><ul><li>Course review / discussion</li><li>Preparation of action plans for building on the skills learnt</li><li>Close</li></ul> 


                </section>

Performance Management

Coaching Skills

Practice Assessor

Manager Training

Appraisal

Assessor Training

Appraisal skills (In-House)

<p>There are huge benefits to using a coaching style when engaging with line managers and stakeholders.</p>
<p>This doesn't mean that you have to be a fully qualified coach. (We have other courses for that!)</p>
<p>But what it does mean is having the ability to deploy key coaching skills naturally, in the moment, to best effect.</p>
<p>This modular programme will help. The focus is on building skills and knowing when and how best to deploy them. The modular approach helps build confidence and gives opportunities for practice and reflection.</p><ul><li>APPRECIATE THE VALUE OF COACHING IN YOUR ROLE</li><li>UNDERSTAND WHEN TO USE A COACHING STYLE - AND WHEN NOT TO</li><li>PRACTICE AND DEVELOP THE KEY SKILLS: TRUST AND RAPPORT, QUESTIONING, ACTIVE LISTENING, GOAL-SETTING</li><li>USE THE SOLUTION-FOCUSED APPROACH</li><li>CHALLENGE EFFECTIVELY</li></ul><section>
                    <h3>DAY ONE - COACHING FUNDAMENTALS</h3><h4>1. Welcome, aims and introductions</h4><h4>2. What is coaching?</h4><ul><li>Definition of coaching</li><li>Difference between coaching, mentoring, advising, managing, etc.</li><li>Benefits of using a coaching approach</li><li>Push-pull continuum</li><li>Your preference and how to flex your style</li></ul><h4>3. When to coach</h4><ul><li>Opportunities to coach</li><li>What stops us coaching</li><li>The coaching mindset</li><li>Skill-will matrix</li></ul><h4>4. Is this coaching?</h4><ul><li>Exercise - coaching of whole group</li><li>Facilitated session to explore what elements of coaching were present and what was missing</li></ul><h4>5. Key coaching skills</h4><ul><li>Self-assessment on skills - checklist</li><li>A 'deeper dive' into key skills, with mini-exercises: Trust and rapport: how do we develop rapport? Questioning: powerful questions; coach the trainer. Active listening: creating and holding the space to think. Goal-setting: Powerful outcomes</li><li>Support v challenge</li></ul><h4>6. Creating a partnership</h4><ul><li>Creating a partnership / coaching alliance: How will you position coaching? Coach-coachee responsibilities: how you will work together. Coaching in the moment</li></ul><h4>7. Coaching framework - OSCAR</h4><ul><li>Demo and practice</li></ul><h4>8. And finally...</h4><ul><li>Demo and practice</li></ul><ul><li>Demo and practice</li></ul><h3>DAY TWO - COACHING FUNDAMENTALS</h3><h4>1. Welcome back</h4><ul><li>Check-in</li></ul><h4>2. Coaching practice</h4><ul><li>Sparkling moments linked to coaching practice</li><li>Focusing on the positive: a solution-focused approach</li><li>Acknowledging your coachee - why this is important and what to acknowledge</li></ul><h4>3. Coaching 'clinic'</h4><ul><li>Successes and insights; what surprised you most?</li><li>Challenges for group clinic - additional strategies, tips and tools to build coaching practice and confidence</li></ul><h4>4. Challenge in coaching</h4><ul><li>Support v challenge. Preferred approaches</li><li>The value of using challenge in coaching</li><li>What stops us challenging?</li><li>How to challenge effectively - different ways of offering challenge</li><li>Exercise - using challenging interventions. Coach the trainer.</li></ul><h4>5. Coaching practice</h4><ul><li>In trios - using the Oscar framework</li><li>Feedback in trios - focus on how challenge was used</li><li>Plenary debrief</li></ul><h4>6. And finally...</h4><ul><li>Review of learning</li><li>Actions and next steps</li><li>Closing exercise</li></ul>


                </section>

Maximum Performance

Coaching Skills for HR / L&D Professionals

<p>Mental Health First Aid (MHFAider) is an internationally recognised training course that teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. We don't teach people to be therapists, but we do teach people how to respond in a crisis, and how to reach out before a crisis happens. The training gives people tools to support themselves and each other, so everyone can talk about mental health and seek help when needed.</p>As an MHFAider you will be able to:<ul><li>Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention</li><li>Encourage a person to identify and access sources of professional help and other support</li><li>Practise active listening and empathy</li><li>Have a conversation with improved mental health literacy around language and stigma</li><li>Discuss the role in depth, including boundaries and confidentiality</li><li>Practise self-care</li></ul><p>This course is ideal for those who would like to become an MHFAider to:</p><ul><li>Gain the knowledge and skills to spot signs of people experiencing poor mental health</li><li>Be confident starting a conversation and signpost a person to appropriate support</li><li>Alongside the best evidence-based Mental Health First Aid (MHFA) training, MHFAiders are also provided with three-year access to ongoing learning and support through the MHFAider Support App</li></ul><section>
                    <h3>1 Introduction to MHFAider (3 hours 30 mins)</h3><ul><li>MHFA and the MHFAider role</li><li>Introduction to the MHFAider Action Plan 'ALGEE'</li><li>What is Mental Health?</li><li>Helpful and unhelpful language</li><li>Undersign our Frame of Reference, understanding how we make sense of the world</li><li>Understanding stress &amp; the Stress Container</li></ul> <h3>2 Understanding Mental Health (4 hours)</h3><ul><li>What influences mental health?</li><li>The Mental Health Continuum</li><li>What is anxiety?</li><li>What is a traumatic event?</li><li>Active listening and empathy</li><li>What are eating disorders?</li><li>What is self-harm?</li><li>What is substance misuse?</li><li>MHFA conversation practice</li></ul> <h3>3 MHFAider in practice (4 hours)</h3><ul><li>Applying ALGEE</li><li>What is depression?</li><li>What is suicide?</li><li>What is psychosis?</li><li>MHFA conversation practice</li></ul> <h3>4 Next steps (3 hours)</h3><ul><li>Recovery and lived experience</li><li>Applying ALGEE</li><li>Boundaries in the MHFAider role</li><li>MHFA conversation practice</li><li>Moving forward in the MHFAider role and your MHFA action plan</li><li>Self-care</li></ul> 


                </section>

Mental Health Awareness

Mental Health First Aid

Medical First Aid

Psychological First Aid

Approved Mental Health Professional (AMHP)

Hostile Environment First Aid Training (HEFAT)

Mental Health First Aid (MHFAider) (In-House)

<p>Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business.</p><p>We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings.</p>This course will help participants:<ul><li>Learn a structured and proven approach to the negotiation of contract terms</li><li>Apply the key principles of negotiation, playing the person and the problem</li><li>Create a contract negotiation strategy - from opening to close</li><li>Recognize and put to use proven negotiation tactics and techniques</li><li>Learn how to embrace conflict positively - to 'say no, then negotiate'</li><li>Plan and prepare for any commercial negotiation conversations</li><li>Understand the stages of negotiation and how to move through them</li></ul><section>
                    <h3>1 Closing and negotiating from a position of personal power</h3><ul><li>The eight steps of a sales or commercial negotiation</li><li>Ten ways to resist price pressure</li><li>How to draw on sources of power when you have less authority</li><li>The six principles of influence and persuasion and how to use them</li></ul> <h3>2 Effective negotiation - planning and theory</h3><ul><li>How to plan and structure your negotiation for a successful and quick conclusion</li><li>Influence: knowing how to 'push or pull' to win an argument</li><li>Achieving a BATNA - a range of practical skills and techniques</li><li>Case study: planning for a client negotiation around contract or price issues</li></ul> <h3>3 Effective closing and negotiation - practice and reality</h3><ul><li>Higher-level questioning techniques to investigate and solve problems</li><li>Listening to lead - active listening and structuring your conversation</li><li>The most common 'unforced' negotiation mistakes and errors</li><li>Case study: setting objectives, sources of value, trading concessions</li></ul> <h3>4 Sales negotiation tactics and playing the game</h3><ul><li>How high - how hard - how soon; why now</li><li>How to identify hidden or perceived currencies and values</li><li>How to use these to establish a higher base price</li><li>Negotiation best-practice checklist and summary</li></ul> 


                </section>

Negotiation Skills

Professional Selling Skills (PSS)

Business Communication Skills

Sales Management

Sales closing and price negotiation skills (In-House)

<p>In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales.</p><p>One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer.</p><p>By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer.</p>By the end of this course, participants will be able to:<ul><li>Understand the power of a positive customer experience in developing sales opportunities</li><li>Recognise and develop a sales opportunity when it arises</li><li>Engage with customers and develop rapport and trust</li><li>Use verbal and non-verbal communication skills and pick up on signals</li><li>Ask powerful questions - and listen to the answers</li><li>Create 'magic moments' for the customer</li><li>Turn a complaint into an opportunity</li><li>Know when to ask for referrals and testimonials</li><li>Pass on leads to the relevant people</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives</li><li>Beliefs about sales</li></ul> <h3>2 Building rapport</h3><ul><li>First impressions</li><li>Short cuts to rapport</li><li>Finding common interests</li></ul> <h3>3 Selling or serving?</h3><ul><li>Managing emotions and behaviour - Transactional Analysis</li><li>Moments of truth - creating 'magic moments'</li><li>Speed sells - the follow-up</li></ul> <h3>4 Meetings</h3><ul><li>Planning a successful meeting</li><li>Pre-meeting connection and assistance</li><li>Sales meeting failure reasons</li><li>Right v wrong mindset</li></ul> <h3>5 Communication - verbal and non-verbal</h3><ul><li>The 3 Vs - Visual, Verbal, Vocal</li><li>Picking up on signals</li><li>7 power questions</li><li>Questioning techniques</li><li>LISTEN - 3 types of listening skills</li></ul> <h3>6 Influencing</h3><ul><li>6 levels of influence</li><li>Framing to change perspectives</li><li>Turning complaints into opportunities</li></ul> <h3>7 Referrals</h3><ul><li>The power of referrals</li><li>How and when to ask for a referral</li><li>5 steps from rapport to referral</li></ul> <h3>8 Presentation and pitching (optional session)</h3><ul><li>Basic presentation structure and delivery</li><li>Creating powerful impressions</li><li>Creating a 60-second pitch</li><li>The elevator 10-second pitch - answering 'What do you do?'</li><li>Sales presentations</li><li>Emotion <em>v</em> Intellect - how to engage</li><li>Using visuals</li></ul> 


                </section>

Online Course Marketing

Meeting Skills

Presentation Skills

Sales awareness for IT professionals (In-House)

To provide a fundamental understanding of building services in the context of:<ul><li>The working environment</li><li>The success of the core business</li><li>The health and safety of the occupants</li><li>Operating cost and environmental impact</li><li>The optimisation of cost and value</li><li>Strategies for continuous improvement</li></ul><section>
                    <h3>DAY ONE</h3> <h3>1 Building services fundamentals</h3><ul><li>The function of services in commercial buildings and their importance to the core business<ul><li>Electrical services</li><li>Lighting</li><li>Heating</li><li>Ventilation and air conditioning</li><li>Lifts</li><li>Water</li></ul></li><li>Understanding IT and communication systems</li><li>Practical exercises</li></ul> <h3>2 The provision of comfort and safety</h3><ul><li>Statutory requirements<ul><li>Health and safety legislation</li><li>Control of contractors</li><li>Risk assessment</li><li>Fire precautions</li><li>Legionella, sick building and other risks</li></ul></li><li>Business requirements<ul><li>Understanding user requirements</li><li>Matching systems to business needs</li></ul></li><li>Practical exercises</li></ul> <h3>3 Getting the design right</h3><ul><li>What the FM needs to know about design and its procurement<ul><li>Successful space planning</li><li>Relationship between services, space planning and design</li><li>Getting the brief right</li><li>Supplier selection and management</li></ul></li><li>Practical exercises</li></ul>  <h3>DAY TWO</h3> <h3>4 Operation and maintenance</h3><ul><li>Why maintain?<ul><li>Maintenance contracts</li><li>Input and output specifications</li><li>Resource options</li><li>Contracts - principal elements</li><li>Tendering - key steps</li><li>Selection criteria</li><li>Operational criteria</li><li>Maintenance trends</li></ul></li><li>Performance-based service provision<ul><li>Input and output specifications</li><li>KPIs and thresholds</li><li>Risk containment</li><li>Value-add opportunities</li><li>Performance contract strategy</li></ul></li><li>Practical exercises</li></ul> <h3>5 Contingency planning</h3><ul><li>Being ready for the unexpected</li><li>Identifying and reducing risk<ul><li>Internal risks</li><li>External risks</li><li>Identifying threats at your site</li></ul></li><li>Managing risk<ul><li>Protective systems</li><li>Occupier obligations</li><li>Fire management</li><li>Testing</li></ul></li><li>Practical exercises</li></ul> <h3>6 Commissioning services systems</h3><ul><li>Physical commissioning</li><li>Common problems</li><li>Typical costs</li><li>Commissioning stages</li><li>Continuous commissioning</li><li>Energy efficiency and the scope for environmental improvement</li><li>Practical exercises</li></ul> <h3>7 Satisfying the occupants</h3><ul><li>Obtaining and responding to feedback<ul><li>When to get feedback</li><li>Why</li><li>How</li><li>What to do with it</li></ul></li><li>Practical exercises</li></ul> <h3>8 'Air time'</h3><ul><li>Sharing experience and addressing specific issues of interest to participants</li><li>Course review</li><li>Close</li></ul> 


                </section>

Service Design Courses (SDC)

Site Management Safety Training Scheme (SMSTS)

Home Maintenance

Building Engineering Services Association (BESA)

Facility Management

Building Management

Building services and maintenance - introduction (In-House)

<p>The ability to influence others and gain their co-operation in a positive way is an essential skill for HR. The reality is that we cannot NOT influence, the question is how we influence others and what would make us more effective.</p>
<p>This workshop will give you the opportunity to reflect on your impact at work and identify situations in which you would like to be more influential. You will learn how to achieve better results through creating rapport with others in order to win their support. You will learn a host of practical influencing tools and techniques. The workshop will focus on how you apply them in a wide range of situations and build flexibility so that you are able to adapt your approach with different people to get the best outcome.</p><ul><li>TO UNDERSTAND THE IMPORTANCE OF USING POSITIVE INFLUENCE AT WORK AND YOUR PERSONAL INFLUENCING STYLE</li><li>TO GAIN CO-OPERATION AND SUPPORT FROM OTHERS BY BUILDING AND MAINTAINING RAPPORT</li><li>TO DEVELOP YOUR INFLUENCING SKILLS AND ENHANCE YOUR IMPACT AND CREDIBILITY</li><li>TO APPLY INFLUENCING TOOLS AND TECHNIQUES PRACTICALLY WITHIN THE WORKPLACE</li><li>TO BE ABLE TO ADAPT YOUR APPROACH WITH DIFFERENT PEOPLE AND IN DIFFERENT CIRCUMSTANCES TO GET THE BEST OUTCOME</li></ul><section>
                    <h3>1. Introduction</h3><ul><li>Workshop objectives and benefits from attending</li><li>Participants' experience and confidence in this area</li><li>Personal objectives</li></ul><h3>2. Understanding influence</h3><ul><li>What is influence?</li><li>Positive influence and persuasion v manipulation and coercion</li></ul><h3>3. Characteristics of influential people</h3><ul><li>Exercise: Who influences you and how?</li><li>Sources of power: understanding your impact</li><li>Six key rules of influence: applying these practically at work</li><li>Building and maintaining credibility and trust</li></ul><h3>4. Influence and you</h3><ul><li>How do you influence others? Identifying what helps and what challenges</li><li>Identifying situations participants wish to be more influential in</li><li>Understanding the 'circle of influence'</li></ul><h3>5. Influencing styles</h3><ul><li>Different influencing styles and when to use them</li><li>Your preferred influencing style and behavioural flexibility</li><li>Group exercise to build flexibility in approach</li></ul><h3>6. A staged approach to influencing</h3><ul><li>Understanding the four key stages</li><li>Preparation, the conversation, the decision and action</li></ul><h3>7. Planning and preparation</h3><ul><li>A checklist</li><li>Determining importance and clear outcome</li><li>Identifying beliefs and the self-fulfilling prophecy</li><li>Understanding the other party / parties. Considering their outcomes, what they value, what might they raise / challenge?</li><li>Identifying which influencing style is most appropriate</li><li>Planning your approach</li><li>Group exercise: Application to participants' real situations</li></ul><h3>8. The conversation</h3><ul><li>A structured approach: key points to remember</li><li>Creating and maintaining rapport</li><li>Communicating effectively: questioning and listening skills</li><li>Assertiveness and influence</li><li>Reaching a decision and agreeing a way forward</li></ul><h3>9. The prove model</h3><ul><li>A model of persuasion</li><li>Group exercise: Application to participants' real situations</li></ul><h3>10. Handling challenging situations</h3><ul><li>Handling concerns and objections</li><li>Other challenging situations and strategies</li><li>Adapting your approach to different people and different</li></ul><h3>11. Next steps</h3><ul><li>Individual learning and actions</li><li>Group review and close</li></ul>


                </section>

Influencing Skills for HR

<p>Many people have a misconception about networking events, and lose out on new business opportunities as a result. They either don't appreciate the real benefits and techniques of networking and don't attend events, or they attempt to 'sell on the first date', causing resentment.</p><p>You can either attempt to make a sale for a quick buck (which is particularly likely to backfire at a networking event), or you can try to open a long-term relationship, creating new opportunities and a high lifetime value customer (which is how it's meant to be done). Networking, when done properly, is an excellent tool for referrals. But you have to appreciate that it's done on the basis of giving rather than receiving and this doesn't always come naturally to sales professionals.</p><p>The old saying that it's about getting to 'know, like and trust' is still true. This workshop is about having your prospects and customers getting to know, like and trust you, and building that lifetime value as a result.</p>By the end of this programme, participants will be able to:<ul><li>Understand what networking is - networking etiquette</li><li>Know how and where to network</li><li>Clarify their objectives - why network</li><li>Use the 4 basic questions to start a conversation</li><li>Build rapport quickly and easily</li><li>Answer the question 'What do you do?' effectively in a few seconds</li><li>Deliver a 60-second pitch</li><li>Break into a group</li><li>Prepare for a network meeting</li><li>Identify opportunities</li><li>Use tools to assist in networking</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives</li></ul> <h3>2 What is networking?</h3><ul><li>Why network - objectives and goal setting</li><li>Networking etiquette</li><li>Preparation - online and offline tools to use</li><li>Identify networking opportunities - where to network</li><li>Know what you have to offer</li><li>'Know, like and trust' - the process</li></ul> <h3>3 What do you do?</h3><ul><li>Answer in 5-10 seconds</li><li>Create and deliver a 60-second pitch</li><li>Who is your target market?</li></ul> <h3>4 Starting a conversation</h3><ul><li>Breaking into a group</li><li>Building rapport</li><li>The 4 questions to start a conversation</li><li>Moving on</li></ul> <h3>5 Communicate and engage</h3><ul><li>LISTEN - 4 types of listening skill</li><li>Ask powerful questions</li><li>Influence - don't sell</li><li>What can you do to help others - give to get</li></ul> <h3>6 Power of referrals</h3><ul><li>Who can give you referrals?</li><li>When to give or ask for referrals</li><li>Have a referral system</li><li>Showing appreciation</li></ul> <h3>7 Social media and other online tools</h3><ul><li>Using LinkedIn and other social media</li><li>Online directories</li></ul> <h3>8 Next steps</h3><ul><li>Following up</li><li>Arranging one-to-one meetings</li><li>Developing relationships</li></ul> 


                </section>

Networking Skills

IT Networking Fundamentals

Personal Networking

Networking skills for sales professionals (In-House)

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">This official BRCGS course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of auditors auditing against Global Food Safety Initiative (GFSI) recognised certification programmes.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors with audit against the Standard. &nbsp;Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days&#39; duration.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the <a href="https://www.brcgs.com/store/" target="_blank" rel="noreferrer noopener" style="color: inherit; -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">BRCGS Store</a>, in addition to the pre-course materials provided.&nbsp;</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course you will be assessed with an exam. Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.</p><p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 79);"><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">This course is part of the</span><a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">.</span></p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course participants will be able to:&nbsp;</p><ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Explain the steps to managing an audit programme</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe auditing fundamentals and techniques</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe the scope of companies and products covered by the Standard</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Utilise and explain resource tools available for compliance and beneficial support from BRCGS</p></li></ul>

This official BRCGS course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of auditors auditing against Global Food Safety Initiative (GFSI) recognised certification programmes.
Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors with audit against the Standard. Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days' duration.
In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided. 
At the end of the course you will be assessed with an exam. Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.
This course is part of theBRCGS Professional recognition programme.
At the end of the course participants will be able to: 
Explain the steps to managing an audit programme
Describe auditing fundamentals and techniques
Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity
Describe the scope of companies and products covered by the Standard
Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit
Utilise and explain resource tools available for compliance and beneficial support from BRCGS

Ask Sonia Limited

Food Safety

HACCP

Official BRCGS Food Safety Issue 9 Lead Auditor training course. 
Delivered online (Zoom) by a live BRCGS Approved Training Partner & Virtual Trainer.
Exam and Certificate fee included in the price.

BRCGS Food Safety Issue 9 - Lead Auditor (5 Days)

General Admission

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">This official BRCGS course enables participants to develop a full understanding of the general principles of the requirements of the Standard and gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors will audit against the Standard. &nbsp;Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days&#39; duration.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course, participants will be assessed with an exam. For candidates who are already qualified as a Lead Auditor on another scheme (eg IRCA, SQF, IFS, etc) successful completion of this course, including the exam, is recognised as part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.</p><p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 79);"><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">This course is part of the</span><a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">.</span></p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course participants will be able to:&nbsp;</p><ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe the scope of companies and products covered by the Standard</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Utilise and explain resource tools available for compliance and beneficial support from BRCGS</p></li></ul>

This official BRCGS course enables participants to develop a full understanding of the general principles of the requirements of the Standard and gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit.
Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors will audit against the Standard. Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days' duration.
In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided.
At the end of the course, participants will be assessed with an exam. For candidates who are already qualified as a Lead Auditor on another scheme (eg IRCA, SQF, IFS, etc) successful completion of this course, including the exam, is recognised as part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.
This course is part of theBRCGS Professional recognition programme.
At the end of the course participants will be able to: 
Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity
Describe the scope of companies and products covered by the Standard
Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit
Utilise and explain resource tools available for compliance and beneficial support from BRCGS

Auditor

Official BRCGS Food Safety Issue 9 course. 
Delivered online (Zoom) by a live BRCGS Approved Training Partner.
Exam and Certificate fee included in the price.

BRCGS Food Safety Issue 9 - For Auditors (3 Days)

Manchester

Bingley

Cardiff

Milton Keynes 

Birmingham

Bedford

<div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">INTRAMUSCULAR, INTRADERMAL &amp; SUBCUTANEOUS INJECTION COURSE (GPT601)<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">CLASSROOM or VIRTUAL CLASSROOM (with online theory)</span></h2></div><section fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-testid="columns" fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-mesh-id="comp-kl8214n52inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214n52inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">Learn how to administer vaccines or injections ...&nbsp;</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Nationally Recognised Qualification</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes IM, ID and Sub-Cut Injection methods</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OCN Accredited - Level 4 (Foundation Degree - FDSc)</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Covers all steps to safely perform a vaccination</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Use same techniques and skills for aesthetic therapies</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes B12, Vitamin C and other treatments</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Essential qualification for all injections</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Basic understanding of English language required</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OPEN TO ALL APPLICANTS</p></li></ul><div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">About this course</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">Learning Outcomes</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">After the course</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">PART 1 - Theory: complete online at<br fr-original-style="" style="box-sizing: border-box;">home or work and download a certificate of completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Injections - Aesthetics - B12, Vit C etc.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">78 UK &amp; Eire training locations</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OCN Accredited at Level 4 (FDSc)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Medical training standards throughout</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Skills for Health &amp; WHO compliant</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" id="isPasted" fr-original-style="color:#0D73B7;">Learning Outcomes</span></p><div data-mesh-id="comp-kl8214o43inlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214o43inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Train up to point of first vaccination or injection&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All theory and practical skills required to perform a safe procedure</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Covers all essential theory and skill-set development to meet medical standards</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand the procedures used to set up &nbsp;a manage and administer a vaccine</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Post-injection management and how to avoid critical complications</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Correct client care and aftercare</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes legal, consent and documentation</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" id="isPasted" fr-original-style="color:#0D73B7;">After the course</span></p><div data-mesh-id="comp-kl8214oainlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214oainlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Safely and competently administer a vaccine or drug treatment (ie. B12)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Correct client management before, during injection and safe after-care</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understanding equipment types and appropriate choices</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand vaccine management control</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Appreciate legal and professional responsibilities</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Offer injection therapies to clients - vitamin supplements</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Administer in hospitals, GP Surgeries and Outreach Centres</p></div></div></div></div></div></div></div></div></div></div></div></section>

INTRAMUSCULAR, INTRADERMAL & SUBCUTANEOUS INJECTION COURSE (GPT601)
CLASSROOM or VIRTUAL CLASSROOM (with online theory)
Learn how to administer vaccines or injections ... 
Nationally Recognised Qualification
Includes IM, ID and Sub-Cut Injection methods
OCN Accredited - Level 4 (Foundation Degree - FDSc)
Covers all steps to safely perform a vaccination
Use same techniques and skills for aesthetic therapies
Includes B12, Vitamin C and other treatments
Essential qualification for all injections
Basic understanding of English language required
OPEN TO ALL APPLICANTS
About this course
Learning Outcomes
After the course
PART 1 - Theory: complete online at
home or work and download a certificate of completion
PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom
Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines
Injections - Aesthetics - B12, Vit C etc.
78 UK & Eire training locations
OCN Accredited at Level 4 (FDSc)
Medical training standards throughout
Skills for Health & WHO compliant
Learning Outcomes
Train up to point of first vaccination or injection 
All theory and practical skills required to perform a safe procedure
Covers all essential theory and skill-set development to meet medical standards
Understand the procedures used to set up a manage and administer a vaccine
Post-injection management and how to avoid critical complications
Correct client care and aftercare
Includes legal, consent and documentation
After the course
Safely and competently administer a vaccine or drug treatment (ie. B12)
Correct client management before, during injection and safe after-care
Understanding equipment types and appropriate choices
Understand vaccine management control
Appreciate legal and professional responsibilities
Offer injection therapies to clients - vitamin supplements
Administer in hospitals, GP Surgeries and Outreach Centres

Geopace Training

Immunisation & Vaccination

Immunisation

Allied Health

Allied Health Professions (AHP)

Injection

Vaccination

Vaccinator

Medicine & Nursing

Learn how to administer vaccines or injections ...

    Nationally Recognised Qualification

    Includes IM, ID and Sub-Cut Injection methods

    OCN Accredited - Level 4 (Foundation Degree - FDSc)

    Covers all steps to safely perform a vaccination

    Use same techniques and skills for aesthetic therapies

    Includes B12, Vitamin C and other treatments

    Essential qualification for all injections

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Vaccination / Injection Course (GPT601)

For new users and the curious.
IMPORTANT: Once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session.
This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. 
Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed. 
Scope of works
Estimated Start Time	Duration mins	Topic	Platform / Device
7:00:00 PM	5	Welcome introduction - Show an example Heat loss report from online - The end result	Website
7:05:00 PM	2	How to sign up and the different account types 5 mins	Website
7:07:00 PM	4	What the app is used for and sending to the online account – Show about page	Website & app
7:11:00 PM	2	Login into the app (Example used is an iPhone 14) – what is My Info and the History	App (mobile & tablets)
7:13:00 PM	3	Briefly show the estimator tool	App (mobile & tablets)
7:16:00 PM	2	How to start a new room by room survey	App (mobile & tablets)
7:18:00 PM	10	Open up example from History and enter two rooms - One standard and one vaulted. PowerPoint to help visualise	App (mobile & tablets)
7:28:00 PM	1	Send survey to main dashboard	App (mobile & tablets)
7:29:00 PM	3	Quick Intro to dashboard.	Website
7:32:00 PM	1	Show profile setup	Website
7:33:00 PM	7	Open sent survey go through step 1 to step 8	Website
7:40:00 PM	2	Selecting a heat source - Heat Pump in this example	Website
7:42:00 PM	15	Optional pages overview, emitters and performance, current radiators, new radiators, DHW, Bivalent system and fuel comparison page.	Website
7:57:00 PM	2	Print report off or send copy to a supplier	Website
7:59:00 PM	5	Adding Designers	
8:04:00 PM	1	Our future plans	Website
8:05:00 PM	15	Heat Manager - Digital file system for you and your customers	Website
8:20:00 PM	Any feedback and further questions please email to support@heat-engineer.com		
Questions - You will be able to ask further questions after the event.
Delivered by Rich Cartwright BEng DipEd MCIPHE
NEW RADIATORS
We use EN442 standard to enable you to customise the defined MWT (°c) and the results will highlight if the radiator will heat the room for a given internal design temperature. We like to promote the need to design low temperature systems!
Add multiple designers to your account
You can now add extra dashboard users to complete heat loss and heating design reports on your Heat Engineer Software account.
DHW (DOMESTIC HOT WATER)
This will calculate the projected energy demand and running costs for DHW and domestic cylinder sizing.
EMITTERS AND PERFORMANCE
This page is primarily used for heat pump designs. Once you specify the flow temperature for each room the SCOP (Seasonal Coefficient of Performance) values will be shown, and the system will show if radiators are over or undersized.
CURRENT RADIATORS
Use the app on site to enter the current radiators and our system will display the output values for different flow temperatures.
FUEL COMPARISON
Multiple fuels to compare against, you can adjust the price per unit and CO2 factor (kg/kWh). Present these running costs to your clients.
PHOTOS AND NOTES
Photos and notes which you or your surveyors have taken will be shown when you open the report from your dashboard. You may also upload and download photos from your PC / laptop too.
 

Heat Engineer

Heating Engineer

For new users and the curious.

Hello,

For new users and the curious.

IMPORTANT: Firstly, once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session.

This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. 

Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed. 

How to use Heat Engineer Software V2 (Selectable dates)

General admission

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The primary audience for this course is any IT, facilities or data centre professional, consultant and/or those who work in network cabling system design, implementation and operation.</p>Overview<p>With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer.</p><p>It is therefore vital that the mission-critical data centre is designed, maintained and operated with high-availability and efficiency in mind. Among all the facilities, network cabling is the foundation for the network and one of the major contributors to the availability of the data center.CNCDPÂ© is a 2-day course designed to expose participants to in-depth knowledge in designing and installing the data network cabling system which includes key subject matters such as; technical standards, designing of different cabling sub-systems, calculation of material requirements, architecture, installation, testing and acceptance.</p></div><div id="course-pills-2"><h4>Introduction to Structured Cabling System (SCS)</h4><ul><li>Brief history of SCS</li><li>Basic copper and fibre transmission</li><li>Copper and fibre cabling</li><li>Single and multimode fibre</li><li>Step/graded index multimode fibre</li><li>Difference between Commercial Wiring and data centre cabling</li><li>Development of standards</li><li>Role of standards</li><li>ANSI/TIA 568 standard</li><li>Common standards</li><li>The new usage of cabling to support Smart building</li></ul><h4>Horizontal and Administration - Commercial Building</h4><ul><li>Standard diagram recap: ANSI/TIA-568</li><li>Functional elements and example</li><li>Scenario A: Determine the number of work areas</li><li>Scenario B: Determine the number of user locations</li><li>Zone wiring</li><li>Administration: Interconnect and cross-connect</li><li>Angled and flat panels</li><li>Creating a cabling schematic design</li><li>Convert schematic into physical layout</li><li>Calculating the material list</li></ul><h4>Horizontal and Administration - Data Centre</h4><ul><li>Standard diagram recap: TIA-942</li><li>Basic/Reduced/Typical data centre setup</li><li>Traditional 3 layers network design/ Spine and Leaf network design</li><li>Select termination hardware</li><li>Administration design</li><li>ToR/EoR/Spine &amp; Leaf cabling design</li><li>Network and cabling resiliency</li><li>Create cabling schematic design for ToR/EoR</li><li>Convert into patch panel/rack layout</li><li>Calculate the material list for ToR/EoR</li></ul><h4>Building Backbone - Commercial Building</h4><ul><li>Backbone diagram</li><li>Calculate the copper backbone requirements per Telecom Room (TR)</li><li>Calculate the fibre backbone requirements per Telecom Room</li><li>Summarize the building backbone requirements</li><li>Recognised cables</li><li>Backbone Patch panels</li><li>The maximum backbone distances</li><li>Create cabling schematic design</li><li>Converting the schematic design into patch panel/ rack layout</li></ul><h4>Building Backbone - Data Centre</h4><ul><li>TIA-942 based backbone topology</li><li>TIA-942 backbone requirements</li><li>Recognised backbone cable</li><li>ToR/EoR/Spine and Leaf</li><li>Backbone distance estimation</li><li>Resiliency of backbone cable routes</li><li>Creating cabling schematic design</li><li>Converting the schematic design into patch panel/ rack layout</li><li>Field and Fusion Termination for fibre connectors</li><li>Pre-terminated fibre trunk and copper cables</li></ul><h4>Architectural Considerations</h4><ul><li>ANSI/TIA569-D Cable pathway and spaces</li><li>Common requirements for the rooms</li><li>Definition of the rooms</li><li>Entrance Room/Demarcation</li><li>Ceiling and floor pathways types</li><li>Cable trays/basket/ladder/conduit</li><li>Inner duct/sleeve/slot</li><li>Calculating of pathway size</li><li>Cable run best practices</li><li>Cable management/AIM</li><li>Grounding and bonding</li><li>Separation distance requirements for copper cabling to power cabling</li><li>Fire stopping</li><li>Fire rated barrier</li><li>Fire rated jacket cable</li></ul><h4>Campus / Outdoor Backbone</h4><ul><li>Common campus cable installation and cable types : Aerial cable / Direct-buried / Underground in-conduit</li><li>Outdoor cable installation planning</li><li>Lightning / surge protection</li><li>Approved ground for surge protector</li><li>Creating a schematic diagram</li><li>Converting a schematic into a physical layout</li></ul><h4>Site Inspection and Testing</h4><ul><li>Visual site inspection notes</li><li>Installation common issues</li><li>Copper testing standard</li><li>Permanent link / Channel / Patch cord / MPTL testing configuration</li><li>Fibre connectors</li><li>Fibre testing standard</li><li>Tier 1 &amp; 2 certification</li><li>Fibre link definition</li><li>Fibre testing steps</li><li>Fibre inspection and cleaning</li><li>Calibrating the test sets - 3 methods</li><li>Setting up mandrel for testing</li><li>Fibre loss budget calculation</li><li>G.657 Bend insensitive fibre</li><li>Optical Time-Domain Reflectometer (OTDR)</li></ul><h4>Exam - Certified Network Cabling Design Professional (CNCDPÂ©)</h4><ul><li>The exam is a 60-minute closed book exam, with 40 multiple-choice questions.</li><li>The candidate requires a minimum of 27 correct answers to pass the exam.</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Network Cabling Design Professional (CNCDP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Network Cabling Design Professional (CNCDP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Certified Technology Specialist (CTS)

Cisco Certified Network Professional certification (CCNP)

Structured Cabling

Computer Networking

Certified Network Cabling Design Professional (CNCDP)

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Leeds

Slough

Newport

Peterborough

Nottingham

Paisley

Luton

Hull

Northampton

Liverpool 

Swansea

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

ONLINE STUDY + ONE DAY ZOOM SESSION
NO CLASSROOM ATTENDANCE REQUIRED


Awarding Body: Dual Accreditation - Open College Network (OCN Credit4Learning) & The CPD Certification Service (21 CPD Points)
 
Award Level: UK - Level Three (Advanced) + 21 CPD Points
Ireland Level Five (Advanced) + 21 CPD Points
 
Minimum Age: 18 (16 with parental consent)
 
Entry requirements: None. English Level 2 desirable
 
Training Locations: Study online + virtual classroom.
 
Practical Training: Includes FREE Practise@Home Phlebotomy Training Kit worth £79.99
This comprehensive 76 piece practical training kit includes mini-arm trainer, sharps container and all medical grade supplies needed as well as a step-by-step 30 minute training video.



PART 1 (THEORY) - STUDY AT HOME ONLINE :
Complete your theory training online in the comfort of your own home or at work. Stop/start when it suits you and complete the online modules at your own pace. Can be completed on multiple devices such as laptop, smart-phone, desktop computer, kindle, tablet etc.
 
PART 2 (PRACTICAL SESSIONS) - JOIN US FOR A COMPREHENSIVE ONE DAY ZOOM SESSION:
Full instructions will be provided. We will send you a completely free Practise@Home Phlebotomy Training Kit, including a mini-arm trainer, for you to keep. You will follow your tutor's on-screen instructions during your Zoom virtual classroom sessions as you learn and develop your phlebotomy skills. The procedures and practices taught online are exactly the same as you would learn in the classroom. At any time before or after your course you can watch our 30 minute step-by-step video to refresh your knowledge and continue to use your training kit to practice your skills.
 
(THIS COURSE AWARDS THE SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR CLASSROOM AND HYBRID COURSE VERSIONS)


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


COURSE ITINERARY

 
A dually-accredited hybrid modular venepuncture course awarding an
OCN Accredited Level Three Certificate (3 credits) & 21 CPD Points


Nationally Recognised Qualification


Part 1 - online (eLearning) Part 2 - Virtual Classroom (1 Day Zoom)


PRE-COURSE
Home study pack - download and complete before the virtual classroom sessions

PART 1 - ONLINE
M01: Course Overview
M02: History, Definitions and Roles
M03: Work-flow cycles
M04: Professionalism
M05: Health & Safety
M06: Blood Collection Systems
M07: Anatomy & Physiology
M08: Blood Composition
M09: Using the equipment
M10: Performing the venepuncture - see Classroom Part 2
M11: Lab Tests and Bottle Types
M12: Analytical Errors
M13: Informal Quiz – answers
M14: Award – accredited certificates, value, application and overview. Job Opportunities.


PART 2 - VIRTUAL CLASSROOM (ONE DAY ZOOM SESSION)
M01: Introduction: Welcome, Introductions and Overview.
M10: Performing the venepuncture (theory overview)
P01: Practical Session 1 – Equipment familiarisation - "Tools of the Trade"
P02A: Practical Session 2A – Unpacking your training kit
P02B: Practical Session 2B - A look at the mini-arm trainer and associated equipment
P03: Practical Session 3 – Using the tourniquet and identifying a vein
P04: Practical Session 4 – Handling and assembling the equipment. Familiarisation and procedures including initial skill-set development
P05: Practical Session 5 - Further skill-set development and consolidation. Discussing needle types including winged infusion sets (butterfly needles)
P06A: Practical Session 6A – Performing the venepuncture on the mini-arm trainer. Palpating the vein, performing the venepuncture. Sample handling and labelling.
P06B: Practical Session 6B – Consolidating pre- and post-venepuncture procedures.
 
Additional support material can be downloaded as you progress through the course online.





ZOOM SESSION

VIRTUAL CLASSROOM (ZOOM) SESSIONS 
Our Virtual Classroom training course consists of online study (Part 1 - theory) and Virtual Classroom Zoom sessions (Part 2 - practical skill-set development)
You must complete your Part 1 online study before joining us for your Zoom session(s).
Once you have enrolled on this course you will be sent a free Practise@Home Training Kit, This is yours to keep and can be reused any many time as you wish after you have completed the course.
Your Booking Confirmation will include your Zoom log-in details.



Learn how to take blood ... train as a Phlebotomist

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    OCN Accredited - Level 3 (advanced)

    CPD Accredited (The CPD Certification Service)

    Covers all steps up to live blood draw

    Practise on artificial arm and fake blood!

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Introduction to Phlebotomy Course (GPT003VC) - 1 DAY Virtual Classroom

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how smart property investors create Passive Income and Long-term Wealth through property.&nbsp; The key is the right Property Investment strategy, discover how to:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Create &pound;1,000s in recurring property income year after year</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Supercharge property profits, value and rent</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Secure financial freedom through property</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Recycle your investment capital</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Build a portfolio with limited cash investment</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Create property income without even needing a deposit</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We&#39;ve been investing in property for over 30 years between us, and training people for over 10 years. &nbsp;Learn the tools, techniques and strategies that we use in today&#39;s market to convert Property into Pounds and make regular, recurring profits while building real long-term wealth. &nbsp;From using your hard-earned savings to buy the right property that builds the foundations of your portfolio and financial future to showing you innovative ways to start Investing in Property, even if you don&#39;t have loads of capital now. &nbsp;In this taster session, we&#39;ll focus on the key steps you need to follow to turn Property into Pounds.</p>

Property investment is a proven income and wealth generation tool. Ask anyone who's financially successful and they will own investment property.
But…I bet if you asked 5 people, you'd find at least one with a property horror story where it went completely wrong!
Learn the difference between making a smart property investment decision that turns Property into Pounds rather than getting lured into the wrong type of property deal that loses value, makes a loss and drags you down!
Discover our foolproof system based on over 30 years of combined experience to turn Property Into Pounds
Identify more valuable opportunities
Increase your property income
Reduce your risk
Make the most of your capital
Start with limited funds and build steadily
Do the right deal and 10X your profits
Learn to build a secure, sustainable property business, with tried and tested tools and techniques.
Join our free taster session to discover how you can turn Property into Pounds!





Property SQ2

Wealth Management

Property Investment

Real Estate Investing

Passive Income

Investment

Taster session. Passive income from Property. Professional Investor secrets to build a Property Portfolio, even if you're starting with little capital

Discover Property to Pounds

Webinar Seat

<p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">A comprehensive introduction to UX design. Learn the key principles and concepts behind the UX process.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Take your first steps into UX</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whether you want to explore UX as a career or expand your professional skillset, this UX design fundamentals course is the perfect starting point.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Follow 65 expert lessons that will immerse you in the theory and principles of UX Design</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the techniques that underpin the UX process, like user research, affinity diagrams, and prototyping</li><li fr-original-style="" style="box-sizing: border-box;">Earn a globally recognised and university credit-rated professional qualification</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is it for?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anybody who needs to understand UX</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Format</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online, self-paced</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">6 weeks (recommended)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Commitment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3 hours per week</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How you&rsquo;ll benefit</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you want to really understand UX, this UX design fundamentals course for you.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Speak confidently about UX design</li><li fr-original-style="" style="box-sizing: border-box;">Develop a mindset for problem-solving</li><li fr-original-style="" style="box-sizing: border-box;">Learn to advocate for the user - and make better business decisions as a result</li><li fr-original-style="" style="box-sizing: border-box;">Become a more rounded, valuable professional</li><li fr-original-style="" style="box-sizing: border-box;">Showcase your knowledge with a university credit-rated certificate</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn the key UX design fundamentals concepts in just six weeks.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Everything you need to truly grasp UX, over five engaging modules.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 1</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Introduction to UX design</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gain a comprehensive overview of the UX design process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 2</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">User research methods</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how to gain deep insights into customer needs and behaviours.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 3</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Analysis techniques</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Discover how research gets translated into actionable insights.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 4</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defining the experience</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Explore problem-solving techniques and design principles.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 5</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Prototyping techniques</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand the different forms of prototyping and when to use them.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Exam</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">40-minute final exam</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Get assessed on your knowledge through a final exam.</p><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><br fr-original-style="" style="box-sizing: border-box;"></section></section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><br fr-original-style="" style="box-sizing: border-box;"></section>

UX Design Institute 

UI / UX Design

Certificate in UX Design Fundamentals

Early Bird Price

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

324 Courses in London

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Networking skills for sales professionals (In-House)

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