Building services and maintenance - introduction (In-House)

DAY ONE

1 Building services fundamentals

• The function of services in commercial buildings and their importance to the core business
  • Electrical services
  • Lighting
  • Heating
  • Ventilation and air conditioning
  • Lifts
  • Water
• Understanding IT and communication systems
• Practical exercises

2 The provision of comfort and safety

• Statutory requirements
  • Health and safety legislation
  • Control of contractors
  • Risk assessment
  • Fire precautions
  • Legionella, sick building and other risks
• Business requirements
  • Understanding user requirements
  • Matching systems to business needs
• Practical exercises

3 Getting the design right

• What the FM needs to know about design and its procurement
  • Successful space planning
  • Relationship between services, space planning and design
  • Getting the brief right
  • Supplier selection and management
• Practical exercises

DAY TWO

4 Operation and maintenance

• Why maintain?
  • Maintenance contracts
  • Input and output specifications
  • Resource options
  • Contracts - principal elements
  • Tendering - key steps
  • Selection criteria
  • Operational criteria
  • Maintenance trends
• Performance-based service provision
  • Input and output specifications
  • KPIs and thresholds
  • Risk containment
  • Value-add opportunities
  • Performance contract strategy
• Practical exercises

5 Contingency planning

• Being ready for the unexpected
• Identifying and reducing risk
  • Internal risks
  • External risks
  • Identifying threats at your site
• Managing risk
  • Protective systems
  • Occupier obligations
  • Fire management
  • Testing
• Practical exercises

6 Commissioning services systems

• Physical commissioning
• Common problems
• Typical costs
• Commissioning stages
• Continuous commissioning
• Energy efficiency and the scope for environmental improvement
• Practical exercises

7 Satisfying the occupants

• Obtaining and responding to feedback
  • When to get feedback
  • Why
  • How
  • What to do with it
• Practical exercises

8 'Air time'

• Sharing experience and addressing specific issues of interest to participants
• Course review
• Close