Many managers question the value of appraisal programmes and many line managers believe appraisals are unduly time-consuming and bureaucratic. Yet the appraisal is a vital starting point when it comes to managing performance effectively and it is vital that managers appreciate this. Handled well, the benefits of formal appraisals are enormous. This thoroughly practical workshop has been designed to give line managers the knowledge, skills and confidence to deliver a well-structured appraisal - even in the most challenging circumstances.
This course will help participants:
Appreciate the benefits of the appraisal process
Assess standards of performance objectively
Plan and prepare for appraisals effectively
Conduct a well-structured appraisal meeting
Acquire the essential skills required for effective appraisals
Improve their ability to discuss difficult issues more confidently
Identify training and development requirements
Agree clear and measurable development objectives
Complete essential paperwork
Understand the need to facilitate continual informal dialogue between appraisals
1 Introduction and course objectives
2 The appraisal process
The aim of the appraisal process
Understanding the bigger picture - the appraisal process as part of the employee development process
The benefits of the appraisal process
Common pitfalls
Five steps to an effective performance appraisal
3 Step 1 - Assessment
Using job standards as the basis for objective assessment
Assessment of previous objectives
4 Step 2 - Preparation
Documentation required
Data on each appraisee
Planning the meeting
5 Step 3 - The meeting
The skills of appraisal interviewing
The structure of the appraisal interview
Dealing with poor performance and difficult situations
Taking notes and completing documentation
6 Step 4 - Planning ahead and objective setting
Identifying action to improve performance and enhance skills
Establishing relevant training needs
Agreeing SMART performance objectives
Formulating a personal development plan
7 Step 5 - Action after the interview
Essential paperwork
Follow-up and action required between appraisal interviews
Continuing informal dialogue
8 Video case study
Bullets
9 Conclusion
Course review / discussion
Preparation of action plans for building on the skills learnt