Description

The ability to influence others and gain their co-operation in a positive way is an essential skill for HR. The reality is that we cannot NOT influence, the question is how we influence others and what would make us more effective.

This workshop will give you the opportunity to reflect on your impact at work and identify situations in which you would like to be more influential. You will learn how to achieve better results through creating rapport with others in order to win their support. You will learn a host of practical influencing tools and techniques. The workshop will focus on how you apply them in a wide range of situations and build flexibility so that you are able to adapt your approach with different people to get the best outcome.

TO UNDERSTAND THE IMPORTANCE OF USING POSITIVE INFLUENCE AT WORK AND YOUR PERSONAL INFLUENCING STYLE

TO GAIN CO-OPERATION AND SUPPORT FROM OTHERS BY BUILDING AND MAINTAINING RAPPORT

TO DEVELOP YOUR INFLUENCING SKILLS AND ENHANCE YOUR IMPACT AND CREDIBILITY

TO APPLY INFLUENCING TOOLS AND TECHNIQUES PRACTICALLY WITHIN THE WORKPLACE

TO BE ABLE TO ADAPT YOUR APPROACH WITH DIFFERENT PEOPLE AND IN DIFFERENT CIRCUMSTANCES TO GET THE BEST OUTCOME

1. Introduction

Workshop objectives and benefits from attending

Participants' experience and confidence in this area

Personal objectives

2. Understanding influence

What is influence?

Positive influence and persuasion v manipulation and coercion

3. Characteristics of influential people

Exercise: Who influences you and how?

Sources of power: understanding your impact

Six key rules of influence: applying these practically at work

Building and maintaining credibility and trust

4. Influence and you

How do you influence others? Identifying what helps and what challenges

Identifying situations participants wish to be more influential in

Understanding the 'circle of influence'

5. Influencing styles

Different influencing styles and when to use them

Your preferred influencing style and behavioural flexibility

Group exercise to build flexibility in approach

6. A staged approach to influencing

Understanding the four key stages

Preparation, the conversation, the decision and action

7. Planning and preparation

A checklist

Determining importance and clear outcome

Identifying beliefs and the self-fulfilling prophecy

Understanding the other party / parties. Considering their outcomes, what they value, what might they raise / challenge?

Identifying which influencing style is most appropriate

Planning your approach

Group exercise: Application to participants' real situations

8. The conversation

A structured approach: key points to remember

Creating and maintaining rapport

Communicating effectively: questioning and listening skills

Assertiveness and influence

Reaching a decision and agreeing a way forward

9. The prove model

A model of persuasion

Group exercise: Application to participants' real situations

10. Handling challenging situations

Handling concerns and objections

Other challenging situations and strategies

Adapting your approach to different people and different

11. Next steps

Individual learning and actions

Group review and close

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Influencing Skills for HR

By Maximum Performance

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