Booking options
Price on Enquiry
Price on Enquiry
Delivered Online or In-Person
You travel to organiser or they travel to you
Harpenden
Full day
All levels
The ability to influence others and gain their co-operation in a positive way is an essential skill for HR. The reality is that we cannot NOT influence, the question is how we influence others and what would make us more effective.
This workshop will give you the opportunity to reflect on your impact at work and identify situations in which you would like to be more influential. You will learn how to achieve better results through creating rapport with others in order to win their support. You will learn a host of practical influencing tools and techniques. The workshop will focus on how you apply them in a wide range of situations and build flexibility so that you are able to adapt your approach with different people to get the best outcome.
TO UNDERSTAND THE IMPORTANCE OF USING POSITIVE INFLUENCE AT WORK AND YOUR PERSONAL INFLUENCING STYLE
TO GAIN CO-OPERATION AND SUPPORT FROM OTHERS BY BUILDING AND MAINTAINING RAPPORT
TO DEVELOP YOUR INFLUENCING SKILLS AND ENHANCE YOUR IMPACT AND CREDIBILITY
TO APPLY INFLUENCING TOOLS AND TECHNIQUES PRACTICALLY WITHIN THE WORKPLACE
TO BE ABLE TO ADAPT YOUR APPROACH WITH DIFFERENT PEOPLE AND IN DIFFERENT CIRCUMSTANCES TO GET THE BEST OUTCOME
Workshop objectives and benefits from attending
Participants' experience and confidence in this area
Personal objectives
What is influence?
Positive influence and persuasion v manipulation and coercion
Exercise: Who influences you and how?
Sources of power: understanding your impact
Six key rules of influence: applying these practically at work
Building and maintaining credibility and trust
How do you influence others? Identifying what helps and what challenges
Identifying situations participants wish to be more influential in
Understanding the 'circle of influence'
Different influencing styles and when to use them
Your preferred influencing style and behavioural flexibility
Group exercise to build flexibility in approach
Understanding the four key stages
Preparation, the conversation, the decision and action
A checklist
Determining importance and clear outcome
Identifying beliefs and the self-fulfilling prophecy
Understanding the other party / parties. Considering their outcomes, what they value, what might they raise / challenge?
Identifying which influencing style is most appropriate
Planning your approach
Group exercise: Application to participants' real situations
A structured approach: key points to remember
Creating and maintaining rapport
Communicating effectively: questioning and listening skills
Assertiveness and influence
Reaching a decision and agreeing a way forward
A model of persuasion
Group exercise: Application to participants' real situations
Handling concerns and objections
Other challenging situations and strategies
Adapting your approach to different people and different
Individual learning and actions
Group review and close
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