2121 Courses in Garforth

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system.     Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively.      System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. -------------------------------------------------------------------------------- FULL DAY EXAMPLE:  9:30 - 16:00 Day Structure  09:30 - 10:45  Handset & VM session for up to 8 people 10:45 - 12:00   Handset & VM session for up to 8 people 12:00 - 12:45  Lunch  12:45 - 14:00  Handset & VM session for up to 8 people 14:00 - 15:15   Handset & VM session for up to 8 people 15:15 - 16:30   Handset & VM session for up to 8 people -------------------------------------------------------------------------------- HALF DAY EXAMPLE:  9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard.  SUPER USERS AND TRAIN THE TRAINER SESSIONS Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.

* Polycom Handsets and Voicemail * Soft Client * Horizon Collaborate Desktop and Mobile App * Receptionist Console * Integrator * Agent Client * Supervisor Client * Akixi Reporting * Horizon Contact Agent * Horizon Contact Supervisor * Horizon Contact Admin * User Web Portal * User Admin Portal

* Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail * Workplace Attendant Console and One-X Attendant Console  * One-X Portal and Video Soft phone / One X Communicator * One-X Mobile/ Preferred Mobile * IX Workplaces and Mobile App * Agent and CMS Supervisor * ASA – Avaya Site Administrator Tool * AACC Administrator, Supervisor and Agent

* Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail * One X Communicator * One-X Mobile * IX Workplace Desktop and Mobile App * Web Conferencing Collaboration * System Administration Training up to Release 11 * Voicemail Pro Administration Training * ACCS Agent, Supervisor and Administration Training * XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

* All i-series handsets & 90 series handsets and Voicemail * UCE/UCS Softphone * UCE/UCS Mobile Apps iOS & Android * iPECS ONE Softphone & Mobile Apps iOS & Android * Phonelink  * User Web Portals (Cloud and UCP) * Cloud Manager Web Portal/UCP Admin tool * Cloud and UCP Attendant Consoles * iCalls (Tollring) Call Centre product

Novice Forklift Training Counter Balance Training Forklift Training Crane Training MEWP Training

Novice Forklift Training Counter Balance Training Forklift Training Crane Training MEWP Training

Forklift Training Gloucestershire Counter Balance Training Crane Training MEWP Training

We will work 1-1 with you in a series of two-hour sessions, in person or online to develop your presentation skills. We use Scientific Analyses to help us coach you more effectively.

Do you use video as a tool to promote your charity, business, organisation or campaigns? And if you don’t, do you feel as if you ought to? Videos account for more than 80% of all consumer internet traffic. So the pressure to use video as a marketing and PR tool has increased enormously. But the cost can be prohibitive. Using a video production company [https://roughhousemedia.co.uk/rough-house-services/video-production-content-creation/], such as ours, might be ideal, but for many it is out of reach – particularly if, like many of our clients, you’re a charity. However, there is an alternative, which more and more organisations are choosing, especially those which need to produce regular digital content. That is to produce the video yourself. Nowadays, you do not even need to invest in a video camera. All you need is your smart phone, some simple equipment you can buy on Amazon for as little as £80, plus your laptop or PC. This is why we have developed a new smartphone video training course, Smart Video. OUR SMARTPHONE VIDEO TRAINING COURSE COVERS: * Equipment – including setting up your phone, microphones, tripods and editing programmes * Planning your video * Techniques to give your films broadcast-quality polish * Getting the perfect shot – including shot sizes, positioning the camera, framing, lighting, sound, sequences and backgrounds * Filming interviews * An introduction to editing * Producing videos for social media BESPOKE TRAINING The course can be tailored to the type of videos you need to make. If most of your videos will be interviews, we’ll focus on presenting your interviewee in the best possible light – literally. If, on the other hand, you need to film buildings, events or products, we’ll tailor the course accordingly. If your video needs a script, we’ll give you tips and techniques on how to “write to pictures”, so your messages comes across well. And on all our courses, we’ll give you a guide to the best equipment and apps to use to enhance your filming and editing. The smartphone video course will be led by Paul Curran [https://roughhousemedia.co.uk/rough-house-team/] who has many years experience producing, filming and editing films and videos, for the BBC and corporate clients.