2074 Courses in Cardiff

This one-day workshop focuses on building a professional presentation from scratch, giving you essential hints and tips on how to utilise the key features of PowerPoint, including speaker notes, inserting charts, diagrams and pictures, and utilising slide transitions and animation. You will also learn about PowerPoint templates and themes to ensure your presentations have the best impact. This course will help participants: * Using Slide Master * Create a presentation using a template * Insert slides and change the layout * Manage slides and control formats * Enhance slides using animation, pictures, charts and graphics * Work with tables, rows, cells and columns * Create and control paragraph lists * Insert titles and labels * Effectively use slide show controls and presenter view * Print slides, handouts and notes 1 INTRODUCTION TO POWERPOINT * Navigating the features * Creating a simple presentation * Inserting new slides and changing layouts * Creating speaker notes 2 USING LAYOUTS IN SLIDE MASTER * Editing templates in slide master * Adding a design theme * Adding transitions, pictures and logos * Using Slide Show View 3 DRAWING SHAPES AND SMARTART * Using Drawing Tool Formats * Creating shapes * Aligning shapes and stacking order * Creating a cycle graphic * Creating an organisation chart 4 ANIMATION * Visually enhancing slides with animation * Using text and object animation * Adding animation to lists * Making animation work for you 5 PRESENTING * Confidently running a presentation * Using presenter view * Using the slide show controls

Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again. One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching. Sales coaching encourages sales people to find their own solutions and take responsibility for their own development. This course will help participants: * Develop people to fulfil their sales potential * Provide motivational feedback * Identify strengths and weaknesses of their team members * Understand personal learning styles * Identify and adapt for different personality styles * Prepare and conduct on-the-job observations * Motivate sales people to greater performance 1 HOW IS SALES COACHING DIFFERENT FROM SALES TRAINING? * What is coaching? * Discover how coaching empowers sales people * Learn the best time to use sales coaching * Decide which people should be coached first * Creating a development plan 2 UNDERSTANDING LEARNING, BEHAVIOURAL AND COMMUNICATION STYLES * Use practical tools to help you assess individual styles * Tap into the essence and energy of the person you are developing * Understand your own learning, behavioural and communication preferences * Develop a strategy to adopt for each member of your team * Discover what motivates you and your salespeople to perform * Appreciate how this knowledge will improve your sales conversion 3 USING THE GROW COACHING MODEL * Learn the secrets of a successful coaching session * Discover the importance of SMART objectives and instructions * Understand and capture what coachees are currently doing right * Develop their problem-solving and decision-making skills * Help your colleagues crystalise their plans and actions * Provide follow-up opportunities to embed the learning 4 GIVING MOTIVATIONAL FEEDBACK * Understand why effective feedback is so powerful in sales * Learn key models for motivational feedback * Discover how to manage and structure more difficult conversations * Understand the power of positive reinforcement * Encourage sales people to coach and support colleagues 5 PUTTING IT INTO PRACTICE * Use realistic scenarios to provide opportunities for practice * Discover what it feels like to be coached * Receive immediate feedback on your coaching style * Share common performance issues with fellow sales managers * Create a personal development plan 6 PREPARING ON-THE-JOB OBSERVATIONS AND JOINT VISITS * Build a strategy for coaching and team development * Prepare an observation template for effective coaching * Learn the key elements of preparation for your next coaching session * Agree common areas to focus on with coachees 7 ACTION PLANNING * Personal action plans

Project management can seem scary and rather intimidating. The whole aim of this programme is to give people a simple and straightforward way of dealing with projects without having to use complex and confusing systems. This two-day course is designed to introduce the apparently complex world of project management in a simple and practical manner. The programme is for anybody who has to run a project of any nature. It has been attended by people from as diverse fields as events management, fashion, charities, oil companies and so on. The programme is run without using any IT project management systems although an introduction can be given if required. At the end of the programme participants will leave understanding: * What a project is and why projects are so important today * The roles of a project manager * Some key language and concepts * A simple 5-step model for organising projects * How to make sure you understand what your 'client' really wants * A set of three simple tools to plan the project * How to make decisions * What to monitor when the project is running * How to close the project 1 INTRODUCTION * What is the aim of this programme? 2 BACKGROUND THINKING * What is a project? * The project manager's eternal triangle (cost-quality-time) * What are the characteristics of successful projects? * Who are the key characters in a project? * What are the roles of a project manager? 3 THE PROJECT PROCESS * Why have one? 4 PROJECT INITIATION * What is the aim? * Identifying key information * Key skill: mission analysis * Initial risk analysis * Document and sign-off 5 DECISION-MAKING - 'STOP, THINK, ACT!' * The 'Stop, Think, Act!' technique * Recognise the opportunity to make a decision * The 3 Cs - making sure we understand the decisions we have to make * Identifying options * Making your decision * Taking it to action 6 CREATIVITY 7 THE PLANNING STAGE * Identify all discrete tasks * Sequence and dependencies * Time line - critical path * Resources * Project base-line 8 EXECUTION STAGE - DELIVERING THE RESULT * Monitor * Evaluate * Adapt * Control * Review 9 THE PROJECT CLOSE * Review * Documentation * Have we delivered? * What have we learned?

The aim of this course is to provide an overview of the key principles and techniques for leading and managing project work. It will focus on the core principles and generic methods of project management, showing how these can be applied to typical projects. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: * Explain and demonstrate the key principles of successful project management * Demonstrate a range of useful project management tools and techniques * Define the role of, and help participants understand the skills required by, the project leader * Illustrate the use of project skills through examples and case studies * Identify ways to improve project management, both individually and corporately DAY ONE 1 INTRODUCTION (COURSE SPONSOR) * Why this programme has been developed * Review of participants' needs and objectives 2 KEY CONCEPTS AND REQUIREMENTS FOR SUCCESS * Projects and project management * Lessons from past projects; the essential requirements for success * Differences between projects; characteristic project life cycles * The challenges of project management; the role of the project manager * Project exercise * A team exercise to demonstrate the challenges of project management 3 DEFINING PROJECT OBJECTIVES AND SCOPE * Identifying the stakeholders; key roles and responsibilities * Getting organised; managing the definition process * Working with the 'customer' to define the project scope 4 PROJECT CASE STUDY: PART 1 * Defining the project objectives: syndicate teams define the objectives and scope for a typical project 5 PROJECT PLANNING * The nature of planning; recognising planning assumptions * Planning the plan; the importance of team involvement * Developing the work breakdown structure * Estimating task resources, timescales and costs * Developing the project schedule * Analysing the plan and identifying the critical path 6 PROJECT CASE STUDY: PART 2 * Creating the project plan * Syndicate teams begin development of their project plans (for completion after session 7) * Team presentations and group discussion (after session 7) DAY TWO 7 MANAGING PROJECT RISKS * Understanding and defining project risks * Classifying risks and adopting an appropriate risk strategy * Identifying, evaluating and managing project risks * Agreeing ownership of project risks; the risk register * Integrating planning and risk management 8 PROJECT CONTROL * Pro-active and re-active control; striking the right balance * Pre-requisites for effective, pro-active project control * Avoiding unnecessary 'scope creep' and controlling change * Selecting the data needed to provide early warning of problems * Monitoring project performance: 'S' curves, slip charts, earned value * Getting good data and assessing project status * Defining the roles and responsibilities for control * Setting up a routine process for keeping up to date * Managing and controlling multiple projects 9 PROJECT CASE STUDY: PART 3 * Controlling the project * Teams control their project as new developments take place 10 COURSE REVIEW AND TRANSFER PLANNING (COURSE SPONSOR PRESENT) * Identify actions to be implemented individually * Identify corporate opportunities for improving project management * Sponsor-led review and discussion of proposals * Conclusion

If you're looking to move to the next level in your career in sales, then understanding how to maximise your sales results, using a consultative and structured approach, will be key to your success. In order to develop the competitive advantage that enables you to stand out from the crowd, it is important to understand the tools and techniques to take your selling to new heights and build the confidence to apply them in work-based scenarios. We have developed this programme to be practical, fun and interactive. Learners will gain a range of practical skills that they can take back and apply to the workplace straight away, that will have a positive impact on sales and customer satisfaction. This course will help participants: * Develop a structured and client-focused approach to creating high quality sales opportunities and account growth * Learn persuasion and influencing skills to better define needs and develop opportunities * Understand how to have better sales conversations, presentations, and proposals - leading to higher order value and increased sales * Develop advanced sales questioning skills and techniques; understand the importance of listening * Understand how to add value at all stages; plus gaining competitive advantage * Develop proven ways to overcome and reduce price pressure * Know when to use options and upselling when presenting products and solutions * Develop techniques and skills for improved negotiation and closing 1 ADVANCED SELLING - HOW TO INCREASE YOUR SALES RESULTS * Review of pre-course data and questionnaire * The AVC model of increasing your sales results * Creating a sales growth plan to achieve higher sales targets * Mapping the accounts and products for targeted growth 2 THE FOUR CS TO STRUCTURE A SALES CALL * Research before the meeting or call; setting objectives, planning and preparation * How to gain instant rapport and taking control - including online meetings * Qualifying and initial questioning skills * Creating an agenda and first-meeting structure: Four Cs * Planning and practice sessions 3 BUILDING BIGGER AND BETTER SALES OPPORTUNITIES * How to use questions to 'build' more opportunities * Learning and using high-impact and third-level questions * Advanced sales questioning techniques: five questioning techniques * Qualifying and gaining commitment to the next stage * Planning and practice sessions - advanced questioning skills 4 PRESENTATION AND PERSUADING SKILLS BEST PRACTICE * Compelling benefits and reducing perceived risk - key messages to deliver * Helping the customer choose your proposition by using options * Professional and effective presentation skills * Writing compelling sales proposals that improve your conversion rate * Planning and practice session - presenting your solution 5 OVERCOMING CONCERNS AND CLIENT QUESTIONS * Proven techniques for answering client objections and concerns * How to isolate, prioritise and answer objections, including price * Overcoming delay and procrastination * Planning and practice session - answering client concerns 6 GAINING COMMITMENT AND CLOSING THE SALE * Knowing when to close for commitment * How to ask for commitment professionally and effectively * Key negotiation skills around the closing process - getting to 'yes' * Checklist of closing and negotiation skills * Practice session

This course starts with data transformation strategies, exploring capabilities in the Power Query Editor, and data-cleansing practices. It looks at the Advanced Query Editor to view the M language code. This course focuses on advanced DAX measures that include filtering conditions, with a deep dive into time intelligence measures. Like the M query language, DAX is a rich functional language that supports variables and expression references. This course also looks at the creation of dynamic dashboards and incorporates a range of visualisations available in Power BI Desktop and online in the AppSource. The course finishes with a look at setting up end user level security in tables. 1 THE QUERY EDITOR * Split by row delimiter * AddDays to determine deadlines * Advanced query editor 2 FUZZY MATCHING JOINS * Matching inconsistencies by percentage * Matching with transformation table 3 LOGICAL COLUMN FUNCTIONS * Logical functions IF, AND, OR * Using multiple conditions * Including FIND in functions 4 EDITING DAX MEASURES * Make DAX easier to read * Add comments to a measure * Using quick measures 5 THE ANATOMY OF CALCULATE * Understanding CALCULATE context filters * Adding context to CALCULATE with FILTER * Using CALCULATE with a threshold 6 THE ALL MEASURE * Anatomy of ALL * Create an ALL measure * Using ALL as a filter * Use ALL for percentage 7 DAX ITERATORS * Anatomy of iterators * A closer look at SUMX * Using RELATED in SUMX * Create a RANKX * RANKX with ALL 8 DATE AND TIME FUNCTIONS * Overview of functions * Create a DATEDIFF function 9 TIME INTELLIGENT MEASURES * Compare historical monthly data * Create a DATEADD measure * Creating cumulative totals * Creating cumulative measures * Visualising cumulative totals 10 VISUALISATIONS IN-DEPTH * Utilising report themes * Create a heatmap * Comparing proportions * View trends with sparklines * Group numbers using bins * Setting up a histogram 11 COMPARING VARIABLES * Visualising trendlines as KPI * Forecasting with trendlines * Creating a scatter plot * Creating dynamic labels * Customised visualisation tooltips * Export reports to SharePoint 12 USER LEVEL SECURITY * Setting up row level security * Testing user security

M&O of engineering plant and services is becoming more important to the success of the core business. To select the right M&O technique for specific plant and equipment it is necessary to know what options are available, what they deliver and how they should be implemented. This course will help you consider options and techniques that provide best value based on that thorough understanding of the business need. M&O will increasingly be required to demonstrate it is delivering the optimum of cost and value and the main purpose of the course is to show how this can be achieved. Note: this is a purely indicative list of topics that can be covered. The content, duration, objectives and material used would all be adapted to match your specific requirements. This course will help you: * Determine what the business needs from the M&O service * Determine the cost and value of the various M&O options * Prepare and present the business case for the selected M&O strategy * Introduce meaningful KPIs based on performance-based service by the M&O provider * Undertake a review of current M&O and make recommendations for improvement * Introduce energy and carbon management performance criteria in M&O * Better deal with project risk and uncertainties * Motivate others to deliver a reliable and cost effective M&O service Note: this is a purely indicative list of topics that can be covered. The content, duration, objectives and material used would all be adapted to match your specific requirements. 1 WHAT IS MAINTENANCE AND WHAT IS OPERATION? - THEIR RELATIVE IMPORTANCE TO THE BUSINESS 2 COMPARISON OF THE VARIOUS MAINTENANCE OPTIONS AND TECHNIQUES, INCLUDING: * Planned preventative * Run to failure * Condition monitoring * Business focused * Business critical * Total productive * Reliability centred maintenance 3 FORMS OF CONTRACTS AND SERVICE, INCLUDING: * Comprehensive * Input driven * Output driven * Limited replacement * Performance based M&O 4 SELECTING THE RIGHT OPTIONS AND MAKING THE BUSINESS CASE 5 CONTINUOUS COMMISSIONING AS A TOOL FOR DELIVERING BEST VALUE 6 CASE STUDIES

Budgeting is more than mere vague oversight. Budgeting should deliver the corporate strategy, add shareholder value and lead to a well-run business - for the benefit of all involved in it. Effective budgeting leads to real control - effective day-to-day operational control and more. This course demonstrates what proper budgeting and operational control can do. This course will help ensure that participants: * Appreciate the importance of the budgeting process * Take ownership of it * Use it as a daily working tool - not an annual exercise - to help run their part of the operation * Improve their reporting against budget * Ensure their delivery against budget 1 OBJECTIVES OF BUDGETS * The budget process * Stages - what is the prime aim of a budget? * What is forecasting? * Objectives * Planning * Implementation 2 BUDGET AND COST CONTROL FOCUS * Choosing objectives * Links with corporate strategy * Links with resource management * Can the accounting systems cope? 3 TRADITIONAL BUDGETING AND CONTROL * Benefits and drawbacks * The process * Control and feedback * Reporting - what can be expected? 4 ADVANCED BUDGETING AND CONTROL * Understanding the business process * Taking out costs * Cost awareness * ZBB - as valid as ever 5 REPORTS * Reports for action * The purpose of a report * Content - deliverables and feedback * Culture is so important

We all tend to have challenges throughout our lives that cause varying levels of pressure. It is healthy and essential that people experience such challenges because up to a certain point an increase in pressure improves performance and quality of life. Too much pressure can be harmful and affect our health and wellbeing. This participative half-day workshop will explore the causes and impact of stress and provide an opportunity to learn some new ideas and techniques to cope with it. Practical tasks and exercises will be used to promote discussion and participants will be encouraged to share their own experiences and approaches. By the end of the workshop participants will be able to: * Understand the causes and symptoms of stress and how to spot them * Become more aware of personal habitual behaviours and approaches that get in the way of dealing with stress productively * Learn ideas and approaches that help you to cope with the thoughts, emotions and physical feelings that happen in stressful and difficult situations * Review and evaluate learning and have an action plan to take back and put into practice at work 1 WELCOME, INTRODUCTIONS AND OBJECTIVES * Breaking the ice 2 STRESS * Its sources and effects on you * Defining stress, its signs and symptoms 3 EXPLORING YOUR 'DEFAULT' HABITS * Their consequences in stressful situations 4 DEALING WITH PERCEPTION * Strategies and approaches for coping with stress 5 SETTING GOALS WITH POSITIVE OUTCOMES * Review and evaluation of learning * Action planning

This one-day introduction workshop is intended for users who need to get to grips with the essentials of Microsoft Outlook. It will provide you with the basic skills you need to effectively start using Outlook to manage your emails, calendar, contacts, tasks and notes. This course will help participants: * Send messages with added email options applied * Quickly file messages away for safe keeping * Manage messages and attachments * Organise calendar meetings and check other people's schedules * Respond to a meeting request * Create a contacts list * Manage daily tasks * Use reading and folder panes * Create and manage folders * Use auto reply * Use notes * Utilise Outlook's printing functionality 1 GETTING STARTED * Using the reading pane * Using the folder pane * Changing inbox views * Managing the to-do bar 2 EMAILING MESSAGES * Replying to and forwarding messages * Adding message options * Attaching files to an email message * Opening and saving attachments 3 OUTLOOK FOLDERS * Creating and managing folders * Moving messages into folders * Adding folders to favourites * Using search folder * Always moving messages in conversation * Automatically move messages with rules 4 MANAGING MESSAGES * Using instant search * Finding messages by criteria * Grouping and sorting messages * Categorising messages * Adding message follow up flags * Filtering messages with the people pane 5 USING AUTO REPLY * Replying to messages whilst you are away * Managing auto reply settings * Applying rules to auto reply 6 OUTLOOK CALENDARS * Adding and editing appointments * Adding calendar reminders * Moving and copying appointments * Creating all day events * Recurring appointments * Sharing your calendar * Opening another user's calendar 7 PLANNING A MEETING * Arranging meetings * Inviting attendees to meetings * Responding to meeting invites 8 OUTLOOK CONTACTS * Creating and editing a contact * Saving emails as contacts * Finding contacts * Sending messages to contacts * Creating contact groups 9 ADDING TASKS * Creating and editing tasks * Completing tasks * Assigning a task to another user * Responding to a task request 10 NOTES * Creating and editing tasks * Emailing notes * Sticking notes on your desktop 11 PRINTING * Printing messages * Printing calendars * Printing contacts