Name: Secretary & PA Diploma
Price: 12 GBP
Availability: InStock

<p><strong>*** Don't Spend More; Spend Smart***</strong></p><p><strong>Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now</strong></p><p>Tired of browsing and searching for a <strong>Call Centre Training </strong>course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed.</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all-in<strong>-</strong>one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Call Centre Training Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> </strong><strong>Course 01: </strong>Phone-Based Customer Service</li><li><strong> </strong><strong>Course 02: </strong>Customer Relationship Management</li><li><strong> </strong><strong>Course 03: </strong>Retail Strategy</li><li><strong> </strong><strong>Course 04: </strong>Public Speaking and Presentation Skill Course<strong><br /></strong></li><li><strong> </strong><strong>Course 05: </strong>Sales: Psychology of Customers</li><li><strong> </strong><strong>Course 06: </strong>Telesales Executive Training</li><li><strong> </strong><strong>Course 07: </strong>Facilities Management Level 3</li><li><strong> </strong><strong>Course 08: </strong>Data Protection and Data Security Level 2</li><li><strong> </strong><strong>Course 09: </strong>Effective Communication Skills Diploma</li><li><strong> </strong><strong>Course 10: </strong>The Formula to Talk with Strangers</li><li><strong> </strong><strong>Course 11: </strong>Emotional Intelligence and Human Behaviour</li><li><strong> </strong><strong>Course 12: </strong>Content Management</li><li><strong> </strong><strong>Course 13: </strong>Touch Typing Essential Skills Level 3</li><li><strong> </strong><strong>Course 14: </strong>Stress Management Training</li></ul><p><strong>Benefits you'll get choosing Apex Learning for this Call Centre Training:</strong></p><ul><li>Pay once and get lifetime access to 14 CPD courses</li><li>Free e-Learning App for engaging reading materials &amp; helpful assistance</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li><li>Gain valuable knowledge without leaving your home</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Curriculum:</strong></p><p><strong> Course 01: Phone-Based Customer Service</strong></p><ul><li>Module 1: Introduction to Customer Service</li><li>Module 2: What's Different about Good Customer Service?</li><li>Module 3: Customer Relationship Management</li><li>Module 4: Customer Service Communication Strategies</li><li>Module 5: Aspects of Phone Etiquette</li><li>Module 6: Building Rapport Over the Phone</li><li>Module 7: Inbound and Outbound Calls</li><li>Module 8: Active Listening and Managing Tough Callers</li><li>Module 9: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong> Course 02: Customer Relationship Management</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong> Course 03: Retail Strategy<br /></strong></p><ul><li>Module 01: Introduction to Retail Management</li><li>Module 02: Retail Strategy</li><li>Module 03: Retail Buying and Merchandising</li><li>Module 04: Retail Pricing</li><li>Module 05: Supply Chain Management in Retailing</li><li>Module 06: The Sales Process and Dealing with Customers at the Checkout</li><li>Module 07: Importance of Consumer Behaviour</li><li>Module 08: Taking Trends and Targeting Customers Effectively</li><li>Module 09: The Importance of Communicating with Customers</li><li>Module 10: Choosing a Retail Location</li><li>Module 11: Retail Psychology</li><li>Module 12: Negotiate the Right Deal with Suppliers</li><li>Module 13: Develop Store Security Procedures</li><li>Module 14: Management Skills for Leading Your Team</li><li>Module 15: Selling in Multiple Channels</li><li>Module 16: Retail Brand Management</li><li>Module 17: Health &amp; Safety for Retail Stores</li><li>Module 18: Consumer Rights Act</li></ul><p><strong> Course 04: Public Speaking and Presentation Skill Course</strong></p><ul><li>Introduction</li><li>QUICK UNLEARNING Before Starting this "SKILL"</li><li>IS THIS HAPPENED WITH YOU????</li><li>Impressive Methods of Hooking Audience, even before your Speech or Presentation</li><li>6 Highly Impressive Methods of Starting any Speech or Presentation!!</li><li>Body Language: 6 Methods for Impressive Body Language for Speech or Presentation</li><li>Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety</li><li>Effective Methods of Ending Any Speech or Presentation</li></ul><p><strong> Course 05: Sales: Psychology of Customers</strong></p><ul><li>Introduction</li><li>Introducing A.S.K - concentrating on 'A' for ATTRACT.</li><li>Section 3 The 'S' of A.S.K. - SERVING</li><li>Section 4 The K of A.S.K</li><li>Section 5 ...And lastly...</li></ul><p><strong> Course 06: Telesales Executive Training</strong></p><ul><li>Module 1: Introduction to Tele Sales Executive Training</li><li>Module- 2: All About Telemarketing</li><li>Module 3: Elevate Sales on Telephone</li><li>Module 4: Prospective Telephone-Sales Expert</li><li>Module 5: The Right Words and Phrases to Use on a Sales Call</li><li>Module 6: Preparing The Call</li><li>Module 7: Opening The Call</li><li>Module 8: Structuring The Call</li><li>Module 9: Verbal Communication Skills</li><li>Module 10: Dealing with Objections</li><li>Module 11: Closing the Sale/ Gaining Commitment</li><li>Module 12: Dealing with Rejection</li><li>Module 13: Close a Sale Call</li><li>Module 14: Increasing your Earnings by Expanding Sales</li></ul><p><strong> Course 07: Facilities Management Level 3</strong></p><ul><li>Module 01: Introduction to Facility Management</li><li>Module 02: Space Management</li><li>Module 03: Managing Workplace Services</li><li>Module 04: Human Resource and Contract Management</li><li>Module 05: Lease Purchase and Vendor Management</li><li>Module 06: Health and Safety at Work</li><li>Module 07: Sustainable Facility Management</li><li>Module 08: Maintenance and Repairs</li><li>Module 09: Project Management</li><li>Module 10: Business Development and Succession Planning</li></ul><p><strong> Course 08: Data Protection and Data Security Level 2</strong></p><ul><li>GDPR Basics</li><li>GDPR Explained</li><li>Lawful Basis for Preparation</li><li>Rights and Breaches</li><li>Responsibilities and Obligations</li></ul><p><strong> Course 09: Effective Communication Skills Diploma</strong></p><ul><li>Module 01: Business Communication</li><li>Module 02: Verbal and Non-verbal Communication</li><li>Module 03: Written Communication</li><li>Module 04: Electronic Communication</li><li>Module 05: Communicating with Graphic</li><li>Module 06: Effectively Working for Your Boss</li></ul><p><strong> Course 10: The Formula to Talk with Strangers</strong></p><ul><li>Section 01: Course Overview</li><li>Section 02: The Formula</li><li>Section 03: Summary</li><li>Section 04: End</li></ul><p><strong> Course 11: Emotional Intelligence and Human Behaviour</strong></p><ul><li>Module 01: Human Behaviour and Basic Psychological Process</li><li>Module 02: Evolutionary Perspective of Human Behaviour</li><li>Module 03: Human Intelligence</li><li>Module 04: Intelligence Test and Variations in Intelligence</li><li>Module 05: Learning and Conditioning</li><li>Module 06: Language and Communication</li><li>Module 07: Introduction to Emotion</li><li>Module 08: Emotion Influences Cognition</li><li>Module 09: Stress, Anger and Conflict</li><li>Module 10: Emotional Intelligence</li><li>Module 11: Self-Leadership</li><li>Module 12: Neuro-Linguistic Programming (NLP)</li></ul><p><strong> Course 12: Content Management</strong></p><ul><li>Module 01: Introduction to Content Management</li><li>Module 02: Content Management System (CMS)</li><li>Module 03: Basics of Content Management Systems</li><li>Module 04: Content Strategy</li><li>Module 05: Content Marketing</li><li>Module 06: Content Marketing Tools and Tactics</li><li>Module 07: Content Marketing Strategy</li></ul><p><strong> Course 13: Touch Typing Essential Skills Level 3</strong></p><ul><li>Module 01: Getting Started</li><li>Module 02: DRILL 1 The home keys</li><li>Module 03: DRILL 2 e and i, g and h</li><li>Module 04: DRILL 3 o and n, shift keys and t</li><li>Module 05: DRILL 4 extra practice . and y</li><li>Module 06: DRILL 5 , and w</li><li>Module 07: DRILL 6 m and u</li><li>Module 08: DRILL 7 v and x</li><li>Module 09: DRILL 8 sentence drills</li><li>Module 10: DRILL 9 figures</li><li>Module 11: DRILL 10 alphabetical paragraphs</li><li>Module 12: Recap</li></ul><p><strong> Course 14: Stress Management Training</strong></p><ul><li>Beginning Concepts</li><li>Specific Stress Management Techniques</li><li>MORE Stress Reduction Strategies</li><li>Still MORE Stress Reduction Techniques - Part 1</li><li>Still MORE Stress Reduction Techniques - Part 2</li><li>Still MORE Stress Reduction Techniques - Part 3</li><li>BONUS Video &amp; Wrap Up!</li><li>Special LIVE Bonus Video!</li></ul><h2>
        
        <div>CPD</div>
    </h2>

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                                        140 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Call Centre Training bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course (<strong>Phone-Based Customer Service</strong>) absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Phone-Based Customer Service</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

Customer Care

Online Course Marketing

Customer Service

Counselling Skills

Professional Skills Course (PSC)

Call Center

Trainers Course

Call Centre Training Courses

General Admission

<h3><b>Overview</b></h3>
<span>Every legal executive and busy solicitor needs an efficient Legal Secretary in their office, and you get the training and confidence to take that role.             </span>

<span>This comprehensive course is designed to give you the abilities and knowledge to work in a law firm, regardless of your current experience in this area.         </span>

<span>The </span><b>Legal Secretaries Advanced Diploma </b><span>course contains a range of modules that will rapidly teach you the skills needed to succeed in law office administration. You will learn how to produce, update, and distribute forms that will form the basis of contracts. Additionally, you will gain extensive knowledge of the UK Justice System.  </span>
<h3><b>How will I get my certificate?</b></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3><b>Who is this course for?</b></h3>
<span>There is no experience or previous qualifications required for enrolment on this Legal Secretaries Advanced Diploma</span><span>. It is available to all students, of all academic backgrounds.</span>
<h3><b>Requirements</b></h3>
<span>Our Legal Secretaries Advanced Diploma</span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</span>

<span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span>
<h3><b>Career path</b></h3>
<span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span> <h3>Course Curriculum</h3><div><p>9 sections • 65 lectures • 14:00:00 total length</p></div><div><div><div><div><div><div><div><p>•Introduction to Legal Secretary: 00:15:00</p></div><div><div><p>•Role of Legal Secretaries: 00:15:00</p></div><div><div><p>•General Duties and Day-to-Day Operations of a Legal Secretary: 00:30:00</p></div><div><div><p>•Record Keeping: 00:30:00</p></div><div><div><p>•Legal Writing Skills &amp; Proofreading: 00:15:00</p></div><div><div><p>•Research Skills You Need to Know: 00:30:00</p></div><div><div><p>•Transcription, Editing &amp; Correspondence to Judges: 00:30:00</p></div><div><div><p>•Legal System of UK: 00:15:00</p></div><div><div><p>•UK Court System: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Meeting Management: 00:15:00</p></div><div><div><p>•The Role of a Minute-Taker: 00:15:00</p></div><div><div><p>•The Skills of a Minute-Taker: 00:30:00</p></div><div><div><p>•Meeting Agreements: 00:15:00</p></div><div><div><p>•Minute Styles: 00:30:00</p></div><div><div><p>•What Do I Record?: 00:30:00</p></div><div><div><p>•Techniques for Preparing Minutes: 00:30:00</p></div><div><div><p>•Taking Minutes in an Interactive Meeting: 00:15:00</p></div><div><div><p>•The Minute Book: 00:15:00</p></div><div><div><p>•What to include/what to ignore: 00:30:00</p></div><div><div><p>•Motions and Resolutions: 00:05:00</p></div><div><div><p>•Method of recording minutes: 00:30:00</p></div><div><div><p>•Reasons for Meeting: 00:30:00</p></div><div><div><p>•What is a decision?: 00:15:00</p></div><div><div><p>•Minute Taking tips: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Working with Your Manager: 01:00:00</p></div><div><div><p>•Administrative Soft Skills: 01:00:00</p></div><div><div><p>•Effective Time Management: 01:00:00</p></div><div><div><p>•Tools of the Trade: 01:00:00</p></div><div><div><p>•Being an Effective Gatekeeper: 00:15:00</p></div><div><div><p>•Organizational Skills: 00:15:00</p></div><div><div><p>•Confidentiality Guidelines: 00:15:00</p></div><div><div><p>•Special Tasks: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Introduction To Customer Service: 00:15:00</p></div><div><div><p>•The Power of Positive Thinking in Customer Service: 00:30:00</p></div><div><div><p>•Types of Difficult Customers and How to Help them: 01:00:00</p></div><div><div><p>•How to Deal with Difficult Customers: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Aspects of Phone Etiquette: 01:00:00</p></div><div><div><p>•Using Proper Phone Language: 01:00:00</p></div><div><div><p>•Eliminate Phone Distractions: 01:00:00</p></div><div><div><p>•Inbound Calls: 01:00:00</p></div><div><div><p>•Outbound Calls: 01:00:00</p></div><div><div><p>•Handling Rude or Angry Callers: 01:00:00</p></div><div><div><p>•Handling Interoffice Calls: 01:00:00</p></div><div><div><p>•Methods of Training Employees: 01:00:00</p></div><div><div><p>•Correcting Poor Telephone Etiquette: 01:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Opening: 01:00:00</p></div><div><div><p>•Working with the Interface: 01:00:00</p></div><div><div><p>•Your First Document: 01:00:00</p></div><div><div><p>•Basic Editing Tasks: 01:00:00</p></div><div><div><p>•Basic Formatting Tasks: 01:00:00</p></div><div><div><p>•Formatting Paragraphs: 01:00:00</p></div><div><div><p>•Advanced Formatting Tasks: 01:00:00</p></div><div><div><p>•Working with Styles: 01:00:00</p></div><div><div><p>•Formatting the Page: 01:00:00</p></div><div><div><p>•Sharing Your Document: 01:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Introduction to Proofreading: 00:15:00</p></div><div><div><p>•What does a Proofreader do?: 00:15:00</p></div><div><div><p>•Proofreading: 00:15:00</p></div><div><div><p>•Proofreading Symbols: 00:15:00</p></div><div><div><p>•Proofreading on Paper &amp; Screen: 00:15:00</p></div><div><div><p>•Strategies to Check for Specific Errors: 00:15:00</p></div><div><div><p>•Editing &amp; Proofreading Strategies: 00:15:00</p></div><div><div><p>•Proofreading an Essay: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Mock Exam - Legal Secretaries Advanced Diploma: 00:20:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Final Exam - Legal Secretaries Advanced Diploma: 00:20:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Office Skills & Productivity

Legal Secretary

Secretarial & PA

Legal Practice Course (LPC)

Office Skills

Secretarial & Shorthand

Legal Secretaries Advanced Diploma

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			<blockquote>
<h4><b>Learn the Etiquacy to seal a Business deal</b></h4>
</blockquote>
<p><span>Unprofessional behavior could lose you business. But you can stop that from happening by signing up for this course to learn the proper business etiquette. </span></p>
<p><span>Business etiquette is the set of appropriate manners practised by professionals in the business</span></p>
<p><span>Industry. As times change, so do social norms for personal and professional behavior, but that doesn't mean basic etiquette doesn't matter. Performance and quality are important, too, of course, but not exclusively. You may sometimes forget that business is about people. There is no shortage of competent and reliable people in the business world and manners can make the difference. Take the basic example of a simple handshake. Not only does this simple gesture demonstrate that you're polite, confident and approachable, it also sets the tone for any potential future professional relationship. </span></p>
<p><span>If you are interested in learning more about business manners, then register now for this course and start your professional career through learning business etiquette.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Advanced Diploma in Business Etiquette</b> is an award winning and the best selling <b></b> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</p>
<p>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed <strong>Advanced Diploma in Business Etiquette</strong> into <b>several</b> modules for teaching you everything you need to become successful in this profession.</p>
<p>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just <b>20/30</b> hours and it is also possible to study at your own pace.</p>
<p>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</p>
<p>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</p>
<h3><b>Why You Should Choose</b><b> Advanced Diploma in Business Etiquette</b></h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<ul>
<li>Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting.</li>
</ul>
<p><b>Advanced Diploma in Business Etiquette </b>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Advanced Diploma in Business Etiquette</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.</p><table>				<tbody><tr>
					<td colspan="4">Business Etiquette Basics</td>
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					<td>BUSINESS ETIQUETTE UK &amp; CHINA</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>THE AMERICAN BUSINESSMAN</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>IMPORTANCE OF COURTESY IN BUSINESS COMMUNICATION</td>
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					<td><span><i></i> 01:30:00</span></td>
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					<td>PUTTING COURTESY INTO BUSINESS</td>
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					<td><span><i></i> 01:30:00</span></td>
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					<td>PERSONALITY TRAITS OF EFFECTIVE BUSINESS PEOPLE</td>
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					<td><span><i></i> 01:30:00</span></td>
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					<td>TABLE MANNERS</td>
					<td> </td>
					<td><span><i></i> 01:30:00</span></td>
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					<td>TELEPHONES AND FRONT DOORS</td>
					<td> </td>
					<td><span><i></i> 01:30:00</span></td>
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					<td>TRAVELING AND SELLING</td>
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					<td><span><i></i> 01:30:00</span></td>
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					<td>THE BUSINESS OF WRITING</td>
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					<td><span><i></i> 01:30:00</span></td>
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					<td>DIFFERENCE BETWEEN MORALS AND MANNERS</td>
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					<td><span><i></i> 01:30:00</span></td>
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					<td>'BIG BUSINESS'</td>
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					<td><span><i></i> 01:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEPARTMENT STORE</td>
					<td> </td>
					<td><span><i></i> 01:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>A WHILE WITH A TRAVELING MAN</td>
					<td> </td>
					<td><span><i></i> 01:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>TABLES FOR TWO OR MORE</td>
					<td> </td>
					<td><span><i></i> 01:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>LADIES FIRST?</td>
					<td> </td>
					<td><span><i></i> 01:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Corporate Business Etiquette</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Understanding Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Networking for Success</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - The Meet and Greet</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - The Dining in Style</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Eating Out</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Business Email Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - The Written Letter</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Dressing for Success</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - International Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Advanced Diploma in Business Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Advanced Diploma in Business Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Business Communication Skills

Diploma for School Business Leaders (DSBM)

Business Communication

Business & Management

Business English

Advanced Diploma in Business Etiquette

<h2><b>Course Overview:</b></h2>
<span>The </span><b>Office Skills and Administration Level 3</b><span> course covers everything from business writing and phone etiquette to body language interpretation and minute-taking methods. </span>

<span>You will not only learn to improve your communication and organisational aptitudes, but you will also even be trained to get the most out of Microsoft's Excel and PowerPoint. Maximise your career potential and take your office abilities to a new standard.</span>
<h2><b>Key Features of the Course:</b></h2>
<ul>
 	<li><span>CPD certificate upon completion</span></li>
 	<li><span>24/7 learning assistance for continuous support</span></li>
 	<li><span>Engaging and interactive learning materials</span></li>
 	<li><span>A comprehensive curriculum covering various aspects of </span><b>Office Skills and Administration Level 3</b></li>
 	<li><span>Learn at your own pace, anywhere and anytime</span></li>
</ul>
<h2><b>Who is This Course For?</b></h2>
<span>The </span><b>Office Skills and Administration Level 3</b><span> course is for individuals looking to improve their office skills and administrative capabilities. </span>

<span>It's suitable for office professionals, administrators, and those aspiring to enhance their office management expertise, whether you're new to the field or have some experience.</span>
<h2><b>What You Will Learn:</b></h2>
<span>This </span><b>Office Skills and Administration Level 3</b><span> course covers:</span>
<ul>
 	<li><span>Efficient personal assistant skills.</span></li>
 	<li><span>Effective admin support techniques.</span></li>
 	<li><span>Administrative management strategies.</span></li>
 	<li><span>Enhanced organisational skills.</span></li>
 	<li><span>Professional telephone etiquette.</span></li>
 	<li><span>Business writing proficiency.</span></li>
 	<li><span>Time management, effective communication, meeting management, and basic Excel and PowerPoint skills.</span></li>
</ul>
<h2><b>Why Enrol in This Course:</b></h2>
<span>Taking part in the </span><b>Office Skills and Administration Level 3 </b><span>course has several advantages. It is a highly popular programme that was recently upgraded to reflect modern office management trends and practices. </span>

<span>By staying current with industry standards, you will increase your employability and open the door to great career opportunities in the administrative profession.</span>
<h2><b>Requirements:</b></h2>
<span>To enrol in the </span><b>Quality Tools and Problem Solving Methods</b><span> course, you typically need:</span>
<ul>
 	<li><span>Basic office management knowledge.</span></li>
 	<li><span>Interest in advanced administrative skills.</span></li>
 	<li><span>Computer and internet proficiency.</span></li>
 	<li><span>Proficiency in English.</span></li>
 	<li><span>Completion of the course provider's requirements.</span></li>
</ul>
<h2><b>Career Path:</b></h2>
<span>Upon completing the </span><b>Office Skills and Administration Level 3</b><span> course, you can pursue diverse and rewarding career opportunities. Here are five related professions, along with their average UK salaries:</span>
<ul>
 	<li><span>Office Manager (£30,000-£50,000 per year)</span></li>
 	<li><span>Administrative Coordinator (£25,000-£40,000 per year)</span></li>
 	<li><span>Executive Assistant (£30,000-£55,000 per year)</span></li>
 	<li><span>Data Entry Specialist (£20,000-£30,000 per year)</span></li>
 	<li><span>Customer Service Representative (£20,000-£35,000 per year)</span></li>
</ul>
<h2><b>Certification:</b></h2>
<span>After successfully completing the </span><b>Office Skills and Administration Level 3</b><span> course, you will be issued a CPD certificate that is acknowledged across many sectors. This recognised accreditation can help you improve your professional reputation and broaden your employment opportunities.</span>

<span>Take part now for proficiency in office skills and administration, and join a global community of learners on this transforming educational adventure.</span> <h3>Course Curriculum</h3><div><p>12 sections • 54 lectures • 18:19:00 total length</p></div><div><div><div><div><div><div><div><p>•Personal Assistant: 01:23:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Admin Support: 01:54:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Administrative Management: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Organisational Skills: 01:16:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Telephone Etiquette: 01:07:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Business Writing: 01:24:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Time Management: 01:09:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Body Language and Effective Communication: 01:23:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Meeting Management: 01:24:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Navigate the Excel User Interface: 00:28:00</p></div><div><div><p>•Use Excel Commands: 00:10:00</p></div><div><div><p>•Create and Save a Basic Workbook: 00:19:00</p></div><div><div><p>•Enter Cell Data: 00:12:00</p></div><div><div><p>•Use Excel Help: 00:05:00</p></div><div><div><p>•Create Worksheet Formulas: 00:15:00</p></div><div><div><p>•Insert Functions: 00:17:00</p></div><div><div><p>•Reuse Formulas and Functions: 00:17:00</p></div><div><div><p>•Insert, Delete, and Adjust Cells, Columns, and Rows: 00:10:00</p></div><div><div><p>•Search for and Replace Data: 00:09:00</p></div><div><div><p>•Use Proofing and Research Tools: 00:07:00</p></div><div><div><p>•Apply Text Formats: 00:16:00</p></div><div><div><p>•Apply Number Format: 00:08:00</p></div><div><div><p>•Align Cell Contents: 00:09:00</p></div><div><div><p>•Apply Styles and Themes: 00:12:00</p></div><div><div><p>•Apply Basic Conditional Formatting: 00:11:00</p></div><div><div><p>•Create and Use Templates: 00:08:00</p></div><div><div><p>•Preview and Print a Workbook: 00:10:00</p></div><div><div><p>•Set Up the Page Layout: 00:09:00</p></div><div><div><p>•Configure Headers and Footers: 00:07:00</p></div><div><div><p>•Manage Worksheets: 00:05:00</p></div><div><div><p>•Manage Workbook and Worksheet Views: 00:07:00</p></div><div><div><p>•Manage Workbook Properties: 00:06:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Customize the User Interface: 00:19:00</p></div><div><div><p>•Set PowerPoint 2016 Options: 00:07:00</p></div><div><div><p>•Modify Slide Masters and Slide Layouts: 00:16:00</p></div><div><div><p>•Add Headers and Footers: 00:05:00</p></div><div><div><p>•Modify the Notes Master and the Handout Master: 00:04:00</p></div><div><div><p>•Create SmartArt: 00:09:00</p></div><div><div><p>•Modify SmartArt: 00:05:00</p></div><div><div><p>•Write Math Equations: 00:07:00</p></div><div><div><p>•Add Audio to a Presentation: 00:09:00</p></div><div><div><p>•Add Video to a Presentation: 00:10:00</p></div><div><div><p>•Customize Animations and Transitions: 00:14:00</p></div><div><div><p>•Review a Presentation: 00:15:00</p></div><div><div><p>•Store and Share Presentations on the Web: 00:06:00</p></div><div><div><p>•Annotate a Presentation: 00:07:00</p></div><div><div><p>•Set Up a Slide Show: 00:08:00</p></div><div><div><p>•Create a Custom Slide Show: 00:03:00</p></div><div><div><p>•Add Hyperlinks and Action Buttons: 00:07:00</p></div><div><div><p>•Record a Presentation: 00:05:00</p></div><div><div><p>•Secure a Presentation: 00:11:00</p></div><div><div><p>•Broadcast a Slide Show: 00:07:00</p></div><div><div><p>•Create a Video or a CD: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Office Skills and Administration Level 3: 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Office Management

Office Productivity

Office Administration

Office Skills and Administration Level 3

<div>
						<div>
				<div>
									<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
								<div>
				<p>Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers.</p><h3><b>In just 75 Minutes, you will:</b></h3><ul><li><span>Be able to handle interoffice calls and voicemail messages</span></li><li><span>Successfully eliminate phone distractions and correct poor telephone etiquette</span></li><li><span>Develop and master the techniques that improve your organization's image</span></li><li><span>Handle incoming and outgoing calls precisely that win more business</span></li><li><span>Correctly respond to rude or hostile customers</span></li><li><span>Answer the phone expertly at your business</span></li></ul><h3><b>Why choose this course</b></h3><ul><li><span>Earn an</span><span> e-certificate upon successful completion.</span></li><li><span>Accessible, informative modules taught by expert instructors</span></li><li><span>Study in your own time, at your own pace, through your computer tablet or mobile device</span></li><li><span>Benefit from instant feedback through mock exams and multiple-choice assessments</span></li><li><span>Get 24/7 help or advice from our email and live chat teams</span></li><li><span>Full Tutor Support on Weekdays</span></li></ul><h3><b>Course Design</b></h3><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li><li><span>Mock exams</span></li><li><span>Multiple-choice assessment</span></li></ul><h3><b>Certificate of Achievement</b></h3><p><b>Endorsed Certificate of Achievement from the Quality Licence Scheme</b></p><p><span>Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only </span><span>£59.</span><span> Please note that overseas students may be charged an additional £10 for postage.</span></p><p><b>CPD Certificate of Achievement from Janets</b></p><p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p><h3><b>Endorsement</b></h3><p>This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p><p><b>Method of Assessment</b></p><p><span>To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement.</span></p><p><span>To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.</span></p><h3><b>Who is this course for?</b></h3><p><span>Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality.</span></p><p><span>Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject.</span></p><h3><b>This lesson is ideal for:</b></h3><ul><li><span>Customer Service Assistants</span></li><li><span>Customer Service Representatives</span></li><li><span>Call Center Agents</span></li><li><span>Small Business Owners</span></li><li><span>Sales Assistants</span></li></ul>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Telephone Skills Training</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Using Proper Phone Language</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Eliminate Phone Distractions</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Inbound Calls</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Handling Rude or Angry Callers</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Handling Interoffice Calls</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Handling Voicemail Messages</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Methods of Training Employees</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Correcting Poor Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Telephone Skills Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Telephone Skills Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Telephone Skills Training</td>
					<td> </td>
					<td><span><i></i> 2 days, 10 hours</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order your Certificate QLS</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

Certificate in Education & Training (CET)

Teaching & Training

Telephone Skills Training

<p><strong>Are you looking to improve your current abilities or make a career move? Our unique </strong><strong>might help you get there! Expand your expertise with high-quality training - study the</strong><strong> and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the</strong><strong> online training course.</strong></p><p>This Business Management online training course is accredited by <strong>CPD </strong>with <strong>10 </strong><strong>CPD points</strong> for professional development. Students can expect to complete this course in around <strong>09</strong><strong> hours</strong>. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course.</p><p>The is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an<strong> instant e-certificate</strong> as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course.</p><p>With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.</p><p>You'll get a <strong>Free Student ID</strong> card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program.</p> <p><strong>&gt;&gt; Course Curriculum &lt;&lt;</strong></p><p><strong>Module 01: Introduction to Business Management</strong></p><ul><li>What Is Business Management?</li><li>Management in Industry</li><li>The Roles of an Owner</li><li>Characteristics of Management</li><li>Functions of Management</li><li>Understanding Organisational Structure</li><li>The Impact of Organisation Design</li></ul><p><strong>Module 02: Operations Management</strong></p><ul><li>The Concept of Product: Goods &amp; Services</li><li>Operations Management Defined</li><li>The Operation System</li><li>The Operations Objectives</li><li>Factors to Consider</li><li>Role of Operations Manager</li></ul><p><strong>Module 03: Introduction to Business Analysis</strong></p><ul><li>Definition</li><li>Context</li><li>Core Concepts</li><li>Importance</li><li>Knowledge Area</li><li>Key Terms</li></ul><p><strong>Module 04: Strategic Analysis &amp; Product Scope</strong></p><ul><li>Introduction</li><li>What Is Strategy?</li><li>Strategy Development</li><li>External Environment Analysis</li><li>Porter's Five Forces Model</li><li>Internal Environment Analysis</li><li>Degree of Actual &amp; Potential Competition</li><li>Competitive Strategy Analysis</li><li>Achieving &amp; Sustaining Competitive Advantage</li></ul><p><strong>Module 05: Project Management</strong></p><ul><li>What is Project Management?</li><li>Constraints of a Project</li><li>Project Life Cycle</li><li>Understanding the Project Life Cycle</li></ul><p><strong>Module 06: Business Development &amp; Succession Planning</strong></p><ul><li>Definition</li><li>Laying the Groundwork to Develop a Business</li><li>SWOT Analysis</li><li>Process of Development</li><li>Succession Planning</li><li>Understanding the value of Succession Planning</li><li>Elements of a Succession Plan</li></ul><p><strong>Module 07: Business Process Management</strong></p><ul><li>Fundamentals</li><li>The Vision Phase</li><li>The Design Phase</li><li>The Modelling Phase</li><li>The Execution Phase</li><li>The Monitoring Phase</li></ul><p><strong>Module 08: Planning &amp; Forecasting Operations</strong></p><ul><li>Demand &amp; Forecasting</li><li>Things to Know About Forecasting</li><li>Forecasting Methods</li><li>Aggregate Planning</li><li>Planning for Product Pricing</li><li>Relationship of Cost Structure to Pricing</li></ul><p><strong>Module 09: Performance Management</strong></p><ul><li>Definition</li><li>Components</li><li>The Three Phases of Performance Management</li><li>Kolb's Learning Cycle</li><li>Goal-setting Theory of Motivation</li><li>The Importance of Motivation</li></ul><p><strong>Module 10: Management of Cash &amp; Credit</strong></p><ul><li>Cash Management</li><li>The Need for Cash</li><li>Cash Budget</li><li>What Is Cashflow?</li><li>Cash Flow Problems</li><li>Remedies for Cash Flow Problems</li><li>Credit Management</li></ul><p><strong>Module 11: Managing Risk &amp; Recovery</strong></p><ul><li>Introduction</li><li>Planning</li><li>Identifying Risks</li><li>Creating Risk Categories</li><li>Identifying the Project Risks</li><li>Investigating the Results of Risk Identification</li></ul><p><strong>Module 12: Quality Management</strong></p><ul><li>Introduction</li><li>Quality Policy Determination</li><li>Benefit/Cost Analysis</li><li>Preparing for Quality Control</li><li>Quality Assurance Applying</li></ul><p><strong>Module 13: Communication Skills</strong></p><ul><li>Effective Listening Skills</li><li>Verbal Communication</li><li>Non-Verbal Communication</li><li>Communication Strategies</li></ul><p><strong>Module 14: Business Environment</strong></p><ul><li>Importance</li><li>Types of Business Environment</li><li>Social Responsibility of a Business</li><li>Ethics</li></ul><p><strong>Module 15: Organisational Skills</strong></p><ul><li>Organising Daily Work</li><li>Organising Workplace</li><li>Organising Resources</li><li>Organising Tools</li><li>Cultivating Organisational Habits</li></ul><p><strong>Module 16: Negotiation Techniques</strong></p><ul><li>Basic Types of Negotiations</li><li>Phases of Negotiation</li><li>Negotiation Techniques</li><li>Strategies for Identifying Mutual Gain</li><li>Effective Negotiation Practise</li><li>Negotiation on Behalf of Others</li></ul><p><strong>Module 17: Human Resource Management</strong></p><ul><li>HRM</li><li>Models of HRM</li><li>The Role of the HR Department</li><li>Aims of HRM</li><li>HRM &amp; personnel management</li></ul><p><strong>Module 18: Motivation &amp; Counselling</strong></p><ul><li>The process of motivation</li><li>Types of motivation</li><li>Motivation theory</li><li>Motivation strategies</li></ul><p><strong>Module 19: Customer Service</strong></p><ul><li>Introduction</li><li>The Power of Positive Thinking in Customer Service</li><li>Types of Difficult Customers &amp; How to Help them</li><li>How to Deal with Difficult Customers</li><li>Aspects of Phone Etiquette</li><li>Using Proper Phone Language</li><li>Eliminate Phone Distractions</li><li>Inbound Calls</li><li>Outbound Calls</li><li>Handling Rude or Angry Callers</li></ul><p><strong>Module 20: Time Management</strong></p><ul><li>Activities Planning &amp; Prioritising</li><li>Overcoming Procrastination</li><li>Crisis Handling</li><li>Organising Workspace to Make Better Use of Time</li><li>Planning of Meetings</li></ul><p><strong>Module 21: Conflict Management</strong></p><ul><li>Definition of Conflict</li><li>Benefits of Confrontation</li><li>Prevention of Conflicts</li><li>Anger Management</li><li>Conflict Resolution Techniques</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Business Management Course has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Business Management - Course.</p><p>Enrol on the Business Management Course and learn a new professional skill from anywhere, at any time!</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Enrol on the Business Management Course with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Business Management Course without any delay.</p><p>We only ask that all students have a passion for learning and literacy, and be over the age of 16.</p><p>Complete the Business Management Course online from your computer, tablet, or smartphone, and learn in a way that suits you.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Business Management Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div><p>If you are an <strong>international student,</strong> then you have to pay an additional <strong>10 GBP</strong> as an international delivery charge.</p></div>

                        </div>

Academy for Health and Fitness

Business Management Course

<p><strong>&gt;&gt; Deal Price is Active Now; Save: £403 GBP! &lt;&lt;</strong></p><p><strong>&gt;&gt; Offer Ends Today, Hurry Up!! &lt;&lt;</strong></p><p><strong>If you want to work as a well-paid Office Administrator, Secretary, or Personal Assistant, this Course from HF Online is for you. The course focuses on gaining practical knowledge so that you are completely equipped for job after you complete it. This course covers everything in a concise way, whether you are a total novice or have previous experience.</strong></p><p>Are you looking to improve your current abilities or make a career move? Our unique dmin, Secretarial and PA Course might help you get there! Expand your expertise with high-quality training - study the dmin, Secretarial and PA and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the dmin, Secretarial and PA online training course.</p><p>This online training course is accredited by <strong>CPD </strong>with <strong> 15 CPD points</strong> for professional development. Students can expect to complete this course in around <strong>11 hours</strong>. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course.</p><p>The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an<strong> instant e-certificate</strong> as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course.</p><p>With this comprehensive Admin, Secretarial and PA course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.</p><p>You'll get a <strong>Free Student ID</strong> card by enroling in this Admin, Secretarial and PA course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>Enroling on the Admin, Secretarial and PA course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program.</p> <p>Experts created the Admin, Secretarial and PA course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you.</p><p>Start your learning journey straight away with this course and take a step toward a brighter future!</p><p><strong>Why Prefer this Admin, Secretarial and PA Course?</strong></p><ul><li>Opportunity to earn a certificate accredited by <strong>CPD </strong>after completing this course</li><li><strong>Student ID card </strong>with amazing discounts - completely for <strong> FREE! </strong>(£10 postal charges will be applicable for international delivery)</li><li>Standard-aligned lesson planning</li><li>Innovative and engaging content and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul><p><strong>*** Course Curriculum ***</strong></p><p>Here is the curriculum breakdown of course:</p><p><strong>&gt;&gt; Admin, Secretarial and PA Course &lt;&lt;</strong></p><p><strong>Module 1: Personal Assistant</strong></p><p>This module covers the following topics:</p><ul><li>Working with Your Manager</li><li>Administrative Soft Skills</li><li>Effective Time Management</li><li>Meeting Management</li><li>Tools of the Trade</li></ul><p><strong>Module 2: Admin Support</strong></p><p>This module covers the following topics:</p><ul><li>Getting Organised</li><li>Managing Time</li><li>Getting It All Done On Time</li><li>Special Tasks</li><li>Verbal Communication Skills</li></ul><p><strong>Module 4: Organisational Skills</strong></p><p>This module covers the following topics:</p><ul><li>Remove the Clutter</li><li>Prioritise</li><li>Scheduling Your Time</li><li>To-Do Lists</li><li>Paper and Paperless Storage</li><li>Organisation in Your Work Area</li><li>Tools to Fight Procrastination</li></ul><p><strong>Module 5: Telephone Etiquette</strong></p><p>This module covers the following topics:</p><ul><li>Aspects of Phone Etiquette</li><li>Using Proper Phone Language</li><li>Eliminate Phone Distractions</li><li>Inbound Calls</li><li>Outbound Calls</li><li>Handling Rude or Angry Callers</li><li>Handling Interoffice Calls</li><li>Methods of Training Employees</li><li>Correcting Poor Telephone Etiquette</li></ul><p><strong>Module 6: Business Writing</strong></p><p>This module covers the following topics:</p><ul><li>Working with Words</li><li>Constructing Sentences</li><li>Creating Paragraphs</li><li>Writing Meeting Agendas</li><li>Writing E-mails</li><li>Writing Business Letters</li><li>Proofreading and Finishing</li></ul><p><strong>Module 7: Time Management</strong></p><p>This module covers the following topics:</p><ul><li>Setting SMART Goals</li><li>Prioritizing Your Time</li><li>Planning Wisely</li><li>Tackling Procrastination</li><li>Crisis Management</li><li>Organising Your Workspace</li><li>Delegating Made Easy</li><li>Setting a Ritual</li><li>Meeting Management</li><li>Alternatives to Meetings</li></ul><p><strong>Module 8: Body Language and Effective Communication</strong></p><p>This module covers the following topics:</p><ul><li>Communicating with Body Language</li><li>Reading Body Language</li><li>Body Language Mistakes</li><li>Gender Differences</li><li>Nonverbal Communication</li><li>Facial Expressions</li><li>Body Language in Business</li><li>Lying and Body Language</li><li>Improve Your Body Language</li><li>Matching Your Words to Your Movement</li></ul><p><strong>Module 9: Meeting Management</strong></p><p>This module covers the following topics:</p><ul><li>Planning and Preparing</li><li>Setting up the Meeting Space</li><li>Electronic Options</li><li>Meeting Roles and Responsibilities</li><li>Chairing a Meeting</li><li>Dealing with Disruptions</li><li>Taking Minutes</li><li>Making the Most of Your Meeting</li></ul><p><strong>Assessment Process</strong></p><p>Assessments (either in the form of multiple-choice questions or assignment questions) relating to the course will be given to all students and must be completed to pass the course successfully.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        15 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Admin, Secretarial and PA Course Right for You?</strong></p><p>Anyone interested in learning more about this subject should take this course. This will help you grasp the basic concepts as well as develop a thorough understanding of the subject.</p><p>All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The Admin, Secretarial and PA program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world.</p><p>Every student must be over the age of 16 and have a passion for learning and literacy.</p><p>This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Enrolling on the Admin, Secretarial and PA course can lead you to the following career path:</p><ul><li>PA/Admin Manager</li><li>Secretarial Administrator</li><li>Company Secretarial Administrator</li><li>Legal Secretarial Assistant</li><li>PA Administrator</li><li>Recruitment Administrator</li><li>Team Administrator</li></ul><p>And many more!</p><p><em><strong>The annual pay in this industry will range between £15,000 to £25,000 a year.</strong></em></p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div><p>If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.</p></div>

                        </div>

Admin, Secretary and PA

<p><strong>Unlock Your Full Potential with Our Office Skills for Customer Success Course! </strong></p><p>Acquire the essential skills that employers are looking for in today's competitive employment market. Our course covers every aspect you need to succeed in today's work environment, from understanding the Microsoft Office Suite to strengthening your organisational skills.</p><p>This Office Skills Bundle is an invaluable asset for any professional looking to hone their abilities. By completing this course, one will gain an in-depth understanding of the fundamentals, allowing them to conduct business quickly and efficiently.</p><p><strong>Linked Topics: </strong></p><ul><li>Office Administration</li><li>Organisational skills</li><li>Effective customer management skills</li><li>Professional communication and correspondence skills</li><li>Microsoft Office Suite</li></ul><p>Along with organisational skills, this learning experience provides insight into handling everyday customer service tasks such as responding to emails, writing reports, making phone calls, and dealing with demanding customers. Learners can acquire the skills required for success through practical exercises, case studies, and real-world scenarios. Additionally, those who complete the course will walk away equipped with the knowledge needed to effectively utilise all the tools available in a modern office setting - from document management software to virtual communication systems.</p><p>With these newly acquired capabilities, graduates are sure to maximise their productivity and create positive experiences for every client they interact with.</p><p><strong>What you will discover are the following: </strong></p><ul><li>Understanding of customer service principles and practices.</li><li>Strengthen your time-management, organisational &amp; business communication skills.</li><li>Gain the skills to be a first-class Administrator.</li><li>Ability to handle difficult customer situations with patience and professionalism.</li><li>Understand the principles of quality customer service.</li><li>Knowledge of conflict resolution and problem-solving techniques.</li><li>Ability to use office technology and software to assist customers.</li><li>Learn the essentials of using formulas and functions.</li><li>Acknowledging data privacy and security regulations.</li><li>Know customer service metrics and reporting.</li><li>Ability to provide accurate information and follow up with customers.</li></ul><p><strong>Benefits of studying Office Skills for Customer Service:</strong></p><ul><li>24/7 access to the course for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li><li>Efficient exam system, assessment and instant results</li><li>Improve your chance of gaining professional skills and better-earning potential.</li></ul><p>Designed and delivered by industry professionals, this course provides an engaging course of study through <strong>modules taught with videos, practical exercises, online study materials and assessments. </strong>You will develop your understanding of best office administration and customer service practice, including role-specific skills in <strong>verbal and nonverbal communication, creating an office procedure guide, CRM and telephone etiquette. </strong>You also improve your IT skills with units on Microsoft Excel, Word and PowerPoint.</p><p><strong>Course Design</strong></p><p>This course is designed with the following modules:</p><p><strong>Admin Support</strong></p><ul><li>Getting Started</li><li>Getting Organized (I)</li><li>Getting Organized (II)</li><li>Managing Time</li><li>Getting It All Done On Time</li><li>Special Tasks</li><li>Verbal Communication Skills</li><li>Non-Verbal Communication Skills</li><li>Empowering Yourself</li><li>The Team of Two</li><li>Taking Care of Yourself</li><li>Wrapping Up</li></ul><p><strong>Administrative Management</strong></p><ul><li>Getting Started</li><li>Why Your Office Needs Administrative Procedures</li><li>Gathering the Right Tools</li><li>Identifying Procedures to Include</li><li>Top Five Procedures to Record</li><li>What to Include in Your Binder (I)</li><li>What to Include in Your Binder (II)</li><li>Organising Your Binder</li><li>What Not to Include in the Procedure Guide</li><li>Share Office Procedure Guide</li><li>Successfully Executing the Guide</li><li>Wrapping Up</li></ul><p><strong>Organisational Skills</strong></p><ul><li>Getting Started</li><li>Remove the Clutter</li><li>Prioritize</li><li>Scheduling Your Time</li><li>To Do Lists</li><li>Paper and Paperless Storage</li><li>Organisations in Your Work Area</li><li>Tools to Fight Procrastination</li><li>Organising Your Inbox</li><li>Avoid the Causes of Disorganization</li><li>Discipline is the Key to Stay Organized</li><li>Wrapping Up</li></ul><p><strong>Customer Relations and Dealings</strong></p><ul><li>Getting Started</li><li>The Right Attitude Starts with You</li><li>Stress Management (Internal Stressors)</li><li>Stress Management (External Stressors)</li><li>Transactional Analysis</li><li>Why are Some Customers Difficult</li><li>Dealing with the Customer Over the Phone</li><li>Dealing with the Customer In Person</li><li>Sensitivity in Dealing with Customers</li><li>Scenarios of Dealing with a Difficult Customer</li><li>Following up With a Customer Once You Have Addressed Their Issue</li><li>Wrapping Up</li></ul><p><strong>Telephone Etiquette</strong></p><ul><li>Getting Started</li><li>Aspects of Phone Etiquette</li><li>Using Proper Phone Language</li><li>Eliminate Phone Distractions</li><li>Inbound Calls</li><li>Outbound Calls</li><li>Handling Rude or Angry Callers</li><li>Handling Interoffice Calls</li><li>Handling Voicemail Messages</li><li>Methods of Training Employees</li><li>Correcting Poor Telephone Etiquette</li><li>Wrapping Up</li></ul><p><strong>Customer Relationship Management</strong></p><ul><li>Customer Relationship Management</li><li>What CRM Is and Who It Serves</li><li>Checklist for Success</li><li>Requirement-Driven Product Selection</li><li>Considerations in Tool Selection</li><li>Strategies for Customer Retention</li><li>Building the Future</li><li>Homegrown vs. Application Service Provider</li><li>Evaluating and Reviewing Your Program</li><li>The Development Team</li></ul><p><strong>Microsoft Office Word</strong></p><ul><li>Getting Started</li><li>Opening</li><li>Working with the Interface</li><li>Your First Document</li><li>Basic Editing Tasks</li><li>Basic Formatting Tasks</li><li>Formatting Paragraphs</li><li>Advanced Formatting Tasks</li><li>Working with Styles</li><li>Formatting the Page</li><li>Sharing Your Document</li><li>Wrapping Up</li></ul><p><strong>Microsoft Office Powerpoint</strong></p><ul><li>Getting Started</li><li>Opening PowerPoint</li><li>Working with the Interface</li><li>Your First Presentation</li><li>Working with Text</li><li>Formatting Text and Paragraphs</li><li>Adding Pictures</li><li>Advanced Formatting Tasks</li><li>Working with Transitions and Animations</li><li>Setting Up Your Slide Show</li><li>Showtime!</li><li>Wrapping Up</li></ul><p><strong>Microsoft Office Excel</strong></p><ul><li>Getting Started</li><li>Opening Excel</li><li>Working with the Interface</li><li>Your First Worksheet</li><li>Viewing Excel Data</li><li>Building Formulas</li><li>Using Excel Functions</li><li>Using Quick Analysis</li><li>Formatting Your Data</li><li>Using Styles, Themes, and Effects</li><li>Printing and Sharing Your Workbook</li><li>Wrapping Up</li></ul><p><strong>How is the course assessed?</strong></p><p>To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Office skills training is ideal for the following:</p><ul><li>Customer service representatives and call centre agents who want to improve their communication and office skills.</li><li>Individuals seeking employment in customer service seek recognition for their skills and knowledge.</li><li>Employers and managers who want to provide training and development opportunities for their customer service staff.</li><li>Small business owners who want to improve the quality of customer service provided by their employees.</li><li>Anyone who wants to enhance their communication skills, organisational skills, and general proficiency in office-based customer service roles.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Office Skills bundle has no formal requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>After completing this office skills bundle you can explore the following career,</strong></p><ul><li>Office Administrator</li><li>Administration Assistant</li><li>Front Office Manager</li><li>Office Coordinator</li><li>Office Assistant</li><li>Compliance Administrator</li></ul><p>Explore each role to earn up to £14,000 to £28,000 per annum.</p>
                        </div>

One Education

Office Skills for Customer Success Course

<p>This PA - Personal Assistant course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This PA - Personal Assistant course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p> <p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p> <p><strong>*** Additional Gift Courses ***</strong></p> <ul> <li><strong>Course 01: </strong>Leadership</li><li><strong>Course 02:</strong> Problem Solving Skills</li><li><strong>Course 03: </strong>Office Skills</li><li><strong>Course 04: </strong>Time Management Skills</li></ul> <p>The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.</p> <p><strong>Key Features:</strong></p> <ul> <li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>Accreditation</strong></p> <p>All of our courses, including this PA - Personal Assistant course<strong>, </strong> are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your PA - Personal Assistant course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p> <p><strong>Assessment</strong></p> <p>At the end of the PA - Personal Assistant course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><p><strong>Course Curriculum</strong></p> <p>The detailed curriculum outline of our Admin, Secretarial &amp; PA course is as follows:</p> <p><strong>***Admin, Secretarial &amp; PA***</strong></p> <p><strong>Module 01 - Introduction to Admin Support Assistant</strong></p> <ul> <li>Role and Responsibilities of an Assistant / Secretary</li><li>Job Functions and Required Skills</li><li>Planning Work Details</li><li>Difference between Secretary and Assistant</li></ul> <p><strong>Module 02 - Introduction to Personal Assistant</strong></p> <ul> <li>Role and Responsibilities of PA / Secretary</li><li>Job Functions and Required Skills</li><li>Planning Work Details</li><li>Difference between Secretary and PA</li></ul> <p><strong>Module 03 - Introduction to Office Administration</strong></p> <ul> <li>What does an Office Administrator Do?</li><li>What are the requirements for being a Successful Office Administrator</li><li>Education</li><li>Training</li><li>Certificate</li></ul> <p>... and more!</p> <p><strong>Module 04 - Skills of an Effective Administrator</strong></p> <ul> <li>Introduction</li><li>Three Skills Approach</li></ul> <ul> <li>Tips on How to Develop These Skills</li></ul> <p><strong>Module 05 - Introduction to Reception and Receptionist</strong></p> <ul> <li>Introduction to the Module</li><li>Topics to be Covered</li><li>Job Requirements and Work Environment</li><li>21st Century Skills for a Receptionist</li><li>Duties and Responsibilities</li><li>Cover Letter and Resume for Receptionist</li></ul> <p><strong>Module 06 - Business Telephone Skills</strong></p> <ul> <li>Telephone Etiquette</li><li>Telephone Skills</li><li>Telephone Courtesy Tips</li><li>Domestic and International Calls</li><li>Voice-Mail Courtesy</li></ul> <p><strong>Module 07 - Representing Your Boss and Company</strong></p> <ul> <li>Competence</li><li>Professionalism</li><li>Importance of Professionalism at Work</li><li>Characteristics of Professionalism</li><li>Reflecting Brand Values</li></ul> <p>... and more!</p> <p><strong>Module 08 - Business Etiquette</strong></p> <ul> <li>Introduction to Business Etiquette</li><li>Importance of Business Etiquette</li><li>Types of Business Etiquette</li><li>How to Improve Business Etiquettes</li></ul> <p><strong>Module 09 - Mail Services and Shipping</strong></p> <ul> <li>The Office Mail</li><li>Mailing and Shipping Details</li><li>Addressing</li><li>Address Format</li><li>Layout for British Forces Post Office (BFPO)</li></ul> <p>... and more!</p> <p><strong>Module 10 - Travel Arrangements</strong></p> <ul> <li>Business Travel</li><li>Hotel Reservations</li><li>Transportation Reservations</li><li>Itinerary and Trip Checklist</li><li>International Travel</li></ul> <p><strong>Module 11 - Organising Meeting and Conferences</strong></p> <ul> <li>Meeting Arrangements</li><li>Types of Meeting</li><li>Scheduling Meetings</li><li>Meeting Minutes</li><li>Corporate Minutes</li><li>Conferences</li></ul> <p>... and more!</p> <p><strong>Module 12 - Diary Management and Note-taking</strong></p> <ul> <li>Introduction to Diary Management</li><li>Different Types of Diary Management</li><li>How to Work on the Diary</li><li>Importance of Updated Diary System</li><li>Security and Confidentiality When Using a Diary System</li></ul> <p>... and more!</p> <p><strong>Module 13 - Time Management</strong></p> <ul> <li>Activities Planning and Prioritising</li><li>Overcoming Procrastination</li><li>Crisis Handling</li><li>Organising Workspace to Make Better Use of Time</li><li>Planning of Meetings</li></ul> <p><strong>Module 14 - Record Keeping and Filing Systems</strong></p> <ul> <li>Keeping Accurate Records</li><li>Filing Systems</li><li>How to Alphabetise for Filing and Indexing</li><li>Handling Confidential Documents</li><li>Computer File Organising</li></ul> <p><strong>Module 15 - Business Writing Skills</strong></p> <ul> <li>Structures of Business Documents</li><li>Structures of Other Official Documents</li><li>Editing and Proofreading</li><li>What does a Proofreader do?</li><li>Proofreading</li><li>Proofreading Symbols</li></ul> <p>... and more!</p> <p><strong>Module 16 - Organisational Skills</strong></p> <ul> <li>Organizing Daily Work</li><li>Organizing Workplace</li><li>Organizing Resources</li><li>Organizing Tools</li><li>Cultivating Organisational Habits</li></ul> <p><strong>Module 17 - Communication Skills</strong></p> <ul> <li>Effective Listening Skills</li><li>Verbal Communication</li><li>Non-Verbal Communication</li><li>Communication Strategies</li></ul> <p><strong>Module 18 - Customer Service</strong></p> <ul> <li>Introduction To Customer Service</li><li>The Power of Positive Thinking in Customer Service</li><li>Types of Difficult Customers and How to Help them</li><li>How to Deal with Difficult Customers</li><li>Aspects of Phone Etiquette</li><li>Using Proper Phone Language</li></ul> <p>... and more!</p> <p><strong>Module 19 - Effective Planning and Scheduling</strong></p> <ul> <li>Work Breakdown Structure</li><li>Introduction to WBS</li><li>Deliverable &amp; Phase-Based WBS</li><li>Steps for Creating WBS</li><li>Best Practices and Tips for WBS</li><li>Estimation Process and Resources Alignment</li><li>Estimating Durations</li><li>Increasing Estimation Accuracy</li><li>Task Dependencies</li><li>Dependency Definitions</li><li>Dependency Types</li><li>Aligning Resources with Activities</li><li>Resource Breakdown Structure</li><li>Resource Calander</li><li>Stages of Resource Scheduling</li><li>Definition</li><li>Allocation</li><li>Aggregation</li></ul> <p>... and more!</p> <p><strong>Module 20 - Invoicing/Petty Cash</strong></p> <ul> <li>Financial Record Keeping</li><li>Invoice</li><li>Petty Cash</li><li>Budgeting</li><li>Budgeting Process</li><li>Importance of Budgets</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone with a knack for learning new skills can take this Admin, Secretarial &amp; PA course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Learners do not require any prior qualifications to enroll on this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>This course will lead you to many different career opportunities, here are few prospects:</p> <ul> <li>Secretarial Manager: £44,000 - £47,000 per annum</li><li>Secretarial Administrator: £40,000 - £45,000 per annum</li><li>Admin: £25,000 - £30,000 per annum</li><li>Admin Assistant: £20,000 - £24,000 per annum</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

PA - Personal Assistant Course

<p>A PA or secretary is an important component of building a productive and well-synchronised office. Therefore, companies highly value skilled secretaries and PAs. Grab the chance to develop your skills and abilities in this area with the Secretary &amp; PA Diploma course. This ultimate course is designed to equip you with the right skills and a smooth learning experience. </p> <p>In this Secretary &amp; PA Diploma online training, you will receive a clear understanding of the roles and responsibilities of a PA. In this course, you will get introduced to the skills you need to become a proficient PA. From the informative modules, you will be able to develop your expertise in delivering excellent admin support. In addition, the course will include detailed lessons on meeting management, organisation skills, time management techniques and much more. Here, you will also get the opportunity to enhance your expertise in MS Excel and PowerPoint. </p> <p>This course will allow you to develop your skills and elevate your resume. When you complete the course, you will receive a certificate of achievement. This certificate will boost your employability, so join now!</p> <p>After the course, you will learn </p> <ul> <li>Develop the adequate skills required to become a personal assistant</li><li>Learn how to provide quality admin support in the office </li><li>Explore the vital areas of administrative management tasks </li><li>Improve your business writing, meeting management, and time management skills</li><li>Build your expertise in MS Excel and PowerPoint</li></ul> <p><strong>Why Choose Secretary &amp; PA Diploma?</strong></p> <ul> <li>Opportunity to earn a certificate accredited by<strong> CPD</strong> after completing this Secretarial &amp; PA Diploma</li><li><strong>Student ID</strong> card with amazing discounts - completely for <strong> FREE!</strong> (£10 postal charges will be applicable for international delivery)</li><li>Globally accepted standard structured lesson planning</li><li>Innovative and engaging content and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the Secretarial &amp; PA Diploma program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul> <p>Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you.</p> <p>Start your learning journey straight away with this Secretary &amp; PA Diploma and take a step toward a brighter future!</p> <p><strong>*** Course Curriculum ***</strong></p> <p>Here are the topics you will cover on the Secretary &amp; PA Diploma:</p> <p><strong>Module 1:</strong></p> <p><strong>Personal Assistant</strong></p> <ul> <li>Working with Your Manager</li><li>Administrative Soft Skills</li><li>Effective Time Management</li><li>Meeting Management</li><li>Tools of the Trade</li></ul> <p> and more!</p> <p><strong>Module 2:</strong></p> <p><strong>Admin Support</strong></p> <ul> <li>Getting Organised</li><li>Managing Time</li><li>Getting It All Done On Time</li><li>Special Tasks</li><li>Verbal Communication Skills</li></ul> <p> and more!</p> <p><strong>Module 3:</strong></p> <p><strong>Administrative Management</strong></p> <ul> <li>Why Your Office Needs Administrative Procedures</li><li>Gathering the Right Tools</li><li>Identifying Procedures to Include</li><li>Top Five Procedures to Record</li><li>What to Include in Your Binder</li><li>Organising Your Binder</li><li>What Not to Include in the Procedure Guide</li><li>Share Office Procedure Guide</li><li>Successfully Executing the Guide</li></ul> <p><strong>Module 4:</strong></p> <p><strong>Organisational Skills</strong></p> <ul> <li>Remove the Clutter</li><li>Prioritise</li><li>Scheduling Your Time</li><li>To-Do Lists</li><li>Paper and Paperless Storage</li><li>Organisation in Your Work Area</li><li>Tools to Fight Procrastination</li></ul> <p> and more!</p> <p><strong>Module 5:</strong></p> <p><strong>Telephone Etiquette</strong></p> <ul> <li>Aspects of Phone Etiquette</li><li>Using Proper Phone Language</li><li>Eliminate Phone Distractions</li><li>Inbound Calls</li><li>Outbound Calls</li><li>Handling Rude or Angry Callers</li><li>Handling Interoffice Calls</li><li>Methods of Training Employees</li><li>Correcting Poor Telephone Etiquette</li></ul> <p><strong>Module 6:</strong></p> <p><strong>Business Writing</strong></p> <ul> <li>Working with Words</li><li>Constructing Sentences</li><li>Creating Paragraphs</li><li>Writing Meeting Agendas</li><li>Writing E-mails</li><li>Writing Business Letters</li><li>Proofreading and Finishing</li></ul> <p> and more!</p> <p><strong>Module 7:</strong></p> <p><strong>Time Management</strong></p> <ul> <li>Setting SMART Goals</li><li>Prioritizing Your Time</li><li>Planning Wisely</li><li>Tackling Procrastination</li><li>Crisis Management</li><li>Organising Your Workspace</li><li>Delegating Made Easy</li><li>Setting a Ritual</li><li>Meeting Management</li><li>Alternatives to Meetings</li></ul> <p><strong>Module 8:</strong></p> <p><strong>Body Language and Effective Communication</strong></p> <ul> <li>Communicating with Body Language</li><li>Reading Body Language</li><li>Body Language Mistakes</li><li>Gender Differences</li><li>Nonverbal Communication</li><li>Facial Expressions</li><li>Body Language in Business</li><li>Lying and Body Language</li><li>Improve Your Body Language</li><li>Matching Your Words to Your Movement</li></ul> <p><strong>Module 9:</strong></p> <p><strong>Meeting Management</strong></p> <ul> <li>Planning and Preparing</li><li>Setting up the Meeting Space</li><li>Electronic Options</li><li>Meeting Roles and Responsibilities</li><li>Chairing a Meeting</li><li>Dealing with Disruptions</li><li>Taking Minutes</li><li>Making the Most of Your Meeting</li></ul> <p><strong>Module 10:</strong></p> <p><strong>Excel Basics</strong></p> <ul> <li>Navigate the Excel User Interface</li><li>Use Excel Commands</li><li>Create and Save a Basic Workbook</li><li>Enter Cell Data</li><li>Use Excel Help</li><li>Create Worksheet Formulas</li><li>Insert Functions</li><li>Reuse Formulas and Functions</li><li>Insert, Delete, and Adjust Cells, Columns, and Rows</li><li>Search for and Replace Data</li><li>Use Proofing and Research Tools</li><li>Apply Text Formats</li><li>Apply Number Format</li><li>Align Cell Contents</li><li>Apply Styles and Themes</li><li>Apply Basic Conditional Formatting</li><li>Create and Use Templates</li><li>Preview and Print a Workbook</li><li>Set Up the Page Layout</li><li>Configure Headers and Footers</li><li>Manage Worksheets</li><li>Manage Workbook and Worksheet Views</li><li>Manage Workbook Properties</li></ul> <p><strong>Module 11:</strong></p> <p><strong>PowerPoint Basic</strong></p> <ul> <li>Customize the User Interface</li><li>Set PowerPoint 2016 Options</li><li>Modify Slide Masters and Slide Layouts</li><li>Add Headers and Footers</li><li>Modify the Notes Master and the Handout Master</li><li>Create SmartArt</li><li>Modify SmartArt</li><li>Write Math Equations</li><li>Add Audio to a Presentation</li><li>Add Video to a Presentation</li><li>Customize Animations and Transitions</li><li>Review a Presentation</li><li>Store and Share Presentations on the Web</li><li>Annotate a Presentation</li><li>Set Up a Slide Show</li><li>Create a Custom Slide Show</li><li>Add Hyperlinks and Action Buttons</li><li>Record a Presentation</li><li>Secure a Presentation</li><li>Broadcast a Slide Show</li><li>Create a Video or a CD</li></ul> <p><strong>Assessment Process</strong></p> <p>Once you have completed all the Secretarial &amp; PA Diploma Course modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Secretarial &amp; PA Diploma.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This course is suitable for </p> <ul> <li>Anyone interested in pursuing a career in the relevant sector</li><li>Existing professionals who wish to elevate their skills</li><li>Individuals who wish to learn about PA or secretary careers</li></ul> 
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Enrol on the Secretary &amp; PA Diploma with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Secretary &amp; PA Diploma without any delay.</p> <p>We only ask that all students have a passion for learning and literacy, and be over the age of 16.</p> <p>Complete the Secretary &amp; PA Diploma online from your computer, tablet, or smartphone, and learn in a way that suits you.</p> 
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>From the Secretary &amp; PA Diploma course, you will learn the key skills required for the role of a PA. After completing the course, you can aim for career options such as</p> <ul> <li>PA (Salary range £26k-£44k per year)</li><li>Office Administrator (Salary range £21k-£27k per year)</li><li>Admin Assistant (Salary range £20k-£27k per year)</li><li>Receptionist (Salary range £21k-£28k per year)</li></ul> 
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div> <p>If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.</p> </div>

                        </div>

Secretary & PA Diploma

<p>If you've ever considered working as a IT Support Manager but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The IT Support Manager course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The IT Support Manager course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful IT Support Manager. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our IT Support Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Managing Interoffice Calls and Voicemail</li><li>Module 02: Aspects of Phone Etiquette</li><li>Module 03: Business Telephone Skills</li><li>Module 04: Building Rapport Over the Phone</li><li>Module 05: Inbound and Outbound Calls</li><li>Module 06: Active Listening and Managing Tough Callers</li><li>Module 07: Mail Services and Shipping</li><li>Module 08: Intra Organisation Dealings</li><li>Module 09: Problem Solving over the Phone</li><li>Module 10: Record Keeping and Filing Systems</li><li>Module 11: Business Writing Skills</li><li>Module 12: Organisational Skills</li><li>Module 13: Communication Skills</li><li>Module 14: Customer Relationship Management</li><li>Module 15: Effective Planning and Scheduling</li><li>Module 16: Invoicing/Petty Cash</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The IT Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our IT Support Manager training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Phone Etiquette Training Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication. In this course, you&#39;ll learn:<br fr-original-style="" style="box-sizing: border-box;"></span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Introduction to Telephone Skills:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of effective telephone communication in professional settings.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of the key components of telephone etiquette and communication.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Preparing for a Phone Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Planning and organizing information before making or receiving a call.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Tips for creating a professional and welcoming atmosphere.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Answering Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Techniques for answering calls with confidence and professionalism.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Proper phone etiquette during the initial moments of a conversation.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Conducting a Business Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for maintaining clarity and professionalism during business discussions.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Effective communication skills for conveying information and understanding the caller&#39;s needs.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Handling Difficult Situations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and managing challenging scenarios during phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Conflict resolution and de-escalation techniques.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Holding and Transferring Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Guidelines for placing calls on hold and transferring them seamlessly.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Minimizing disruptions and maintaining a positive caller experience.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Ending the Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gracefully concluding phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recap of important information and next steps.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Telephone Etiquette for Customer Service:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the unique aspects of providing excellent customer service over the phone.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building rapport and addressing customer concerns professionally.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Best Practices of Telephone Etiquette:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring advanced techniques for enhancing phone communication skills.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Incorporating effective listening, tone, and language choices.</li></ul></li></ol>

John Academy

Conflict Resolution

Customer Relations

Professional Development

Communication Skills

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication

<h3>Overview</h3><p>With the ever-increasing demand for Telephone Etiquette in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Telephone Etiquette  may be.</p><p>Learning about Telephone Etiquette  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Telephone Etiquette . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Telephone Etiquette  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Telephone Etiquette  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Telephone Etiquette  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Telephone Etiquette  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Telephone Etiquette ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Telephone Etiquette ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Telephone Etiquette , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Telephone Etiquette  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - Introduction to Telephone Etiquette</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Telephone Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - Aspects of Phone Etiquette</h4><div><div><ul><li><div>
<span></span><h5>
Aspects of Phone Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - How to Talk on the Phone</h4><div><div><ul><li><div>
<span></span><h5>
How to Talk on the Phone</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Eliminate Phone Distractions</h4><div><div><ul><li><div>
<span></span><h5>
Eliminate Phone Distractions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Inbound Calls _ Outbound Calls</h4><div><div><ul><li><div>
<span></span><h5>
Inbound Calls _ Outbound Calls</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Dealing With Angry Customers</h4><div><div><ul><li><div>
<span></span><h5>
Dealing With Angry Customers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Handling Interoffice Calls _ Voicemail Messages</h4><div><div><ul><li><div>
<span></span><h5>
Handling Interoffice Calls _ Voicemail Messages</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - The 11 Essential Rules of Phone Etiquette</h4><div><div><ul><li><div>
<span></span><h5>
The 11 Essential Rules of Phone Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Telephone Etiquette

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		</section>
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			<h2><b>Course Description</b></h2>
<div>
<p>Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation.</p>
</div>
<h2><b>Learning Outcome</b></h2>
<ul>
<li><span>Familiarise with building rapport over the phone </span></li>
<li><span>Understand aspects of phone etiquette </span></li>
<li><span>Gain in-depth knowledge of the inbound and outbound calls </span></li>
<li><span>Deepen your understanding of active listening and managing tough callers </span></li>
</ul>
<h2><b>How Much Do Customer Service Executives Earn? </b></h2>
<ul>
<li><span>Senior - £38,000 (Apprx.) </span></li>
<li><span>Average - £223,000 (Apprx.)  </span></li>
<li><span>Starting - £14,000 (Apprx.)</span></li>
</ul>
<h2><strong>Requirement</strong></h2>
<p>Our <strong><span>Phone-Based Customer Service Part - 2 </span></strong>is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p><table>				<tbody><tr>
					<td colspan="4">Phone-Based Customer Service Part - 2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:31:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Building Rapport Over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: Inbound and Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Active Listening and Managing Tough Callers</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
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					<td colspan="4">Assignment</td>
				</tr>
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					<td><i></i></td>
					<td>Assignment - Phone-Based Customer Service Part - 2</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Phone-Based Customer Service Part - 2

<p>Our extensive Call Centre &amp; Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified</li><li>Free Certificate from Reed</li><li>CIQ Approved</li><li>Developed by Specialist</li><li>Lifetime Access</li></ul><p>Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently.</p><p>They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles.</p><p><strong>Course Curriculum:</strong></p><ul><li><strong>Module 01:</strong> The Basics (I)</li><li><strong>Module 02:</strong> The Basics (II)</li><li><strong>Module 03:</strong> Phone Etiquette</li><li><strong>Module 04:</strong> Types of Questions</li><li><strong>Module 05: </strong>Speaking Like a Star</li><li><strong>Module 06:</strong> Key Steps</li><li><strong>Module 07:</strong> Goal Setting</li><li><strong>Module 08:</strong> Closing</li><li><strong>Module 09:</strong> Benchmarking</li><li><strong>Module 10:</strong> Tools</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand fundamental principles of call centre and customer service operations.</li><li>Master phone etiquette for effective communication in customer interactions.</li><li>Develop skills to handle various types of customer inquiries confidently.</li><li>Enhance verbal communication techniques to engage and assist customers effectively.</li><li>Implement key steps and strategies to achieve customer service goals.</li><li>Utilise benchmarking and tools for continuous improvement in service quality.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
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                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Call Centre &amp; Customer Service Training <span>41:29</span>
                                                <span></span>
                                            
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                                                    <span>1: Module 01: The Basics (I)</span>

                                                    <span>05:23</span>

                                                        
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                                                    <span>2: Module 02: The Basics (II)</span>

                                                    <span>04:02</span>

                                                        
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                                                    <span>3: Module 03: Phone Etiquette</span>

                                                    <span>04:04</span>

                                                        
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                                                <li>
                                                    <span>4: Module 04: Types of Questions</span>

                                                    <span>04:41</span>

                                                        
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                                                    <span>5: Module 05: Speaking Like a Star</span>

                                                    <span>02:59</span>

                                                        
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                                                <li>
                                                    <span>6: Module 06: Key Steps</span>

                                                    <span>04:30</span>

                                                        
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                                                <li>
                                                    <span>7: Module 07: Goal Setting</span>

                                                    <span>04:58</span>

                                                        
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                                                <li>
                                                    <span>8: Module 08: Closing</span>

                                                    <span>03:32</span>

                                                        
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                                                <li>
                                                    <span>9: Module 09: Benchmarking</span>

                                                    <span>03:34</span>

                                                        
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                                                <li>
                                                    <span>10: Module 10: Tools</span>

                                                    <span>02:46</span>

                                                        
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                                                    <span>11: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
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                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals aspiring for customer service or call centre roles.</li><li>Professionals seeking to enhance customer communication and service skills.</li><li>Job seekers aiming for entry-level positions in customer support.</li><li>Anyone interested in understanding call centre operations and customer service.</li><li>Individuals aiming to improve their communication skills in service-oriented roles.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative</li><li>Call Centre Operator</li><li>Customer Support Assistant</li><li>Helpdesk Support Agent</li><li>Client Relationship Manager</li><li>Sales Support Executive</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Online Training Academy

Call Centre & Customer Service Training

<p>Unlock the secrets of CRM, PR, and Phone-Based Customer Service with this comprehensive bundle! Get ready to take your skills to the next level with 3 QLS-endorsed courses and hardcopy certificates.</p><p>In the CRM course, you'll learn everything from the basics of Customer Relationship Management to the future of CRM. The PR course will introduce you to the world of public relations and help you understand the concept, management, tactics, and ethics of PR. Finally, the Phone-Based Customer Service course will teach you the most effective communication strategies, phone etiquette, and problem-solving techniques.</p><p>In addition to these QLS-endorsed courses, you'll have access to 5 CPD-QS Accredited courses to broaden your horizons further. From KYC to Customer Service Diploma, you'll be able to refine your skills and boost your career prospects.</p><p>Whether you're just starting out or looking to take your skills to the next level, this bundle has something for everyone. So, what are you waiting for? Start your journey today!"</p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01: </strong>Diploma in CRM at QLS Level 4</li><li><strong>Course 02:</strong> Diploma in PR: Public Relation at QLS Level 4</li><li><strong>Course 03:</strong> Diploma in Phone-Based Customer Service Training at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 04:</strong> KYC</li><li><strong>Course 05:</strong> Assertiveness and Self Confidence Development</li><li><strong>Course 06:</strong> Patient Customer Service Training</li><li><strong>Course 07:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 08:</strong> Customer Service - Representative</li></ul><p>Take your career to the next level with our bundle that includes not only technical courses but also<strong> five guided courses</strong> focused on personal development and<strong> career growth</strong>.</p><ul><li><strong>Course 09:</strong> Career Development Plan Fundamentals</li><li><strong>Course 10: </strong>Networking Skills for Personal Success</li><li><strong>Course 11: </strong>Boost Your Confidence and Self-Esteem</li><li><strong>Course 12: </strong>Practical Time Management Masterclass</li><li><strong>Course 13: </strong>Training For Anxiety &amp; Stress Management</li></ul><p><strong>7 Learning Outcomes:</strong></p><ul><li>Understanding the basics of Customer Relationship Management (CRM)</li><li>Developing CRM strategies for businesses</li><li>Performing data analysis for effective CRM</li><li>Enhancing customer relationships</li><li>Managing customer complaints effectively</li><li>Gaining knowledge of the future of CRM</li><li>Understanding the concepts and management of Public Relations (PR)</li></ul><p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p><strong>CRM:</strong> This course focuses on the fundamental concepts of CRM and its importance in businesses. You will learn about different CRM strategies, data analysis, and ways to deepen customer relationships. The course also covers the handling of customer complaints and the future of CRM.</p><p><strong>PR</strong>: This course provides an introduction to Public Relations and covers the different concepts and practices in the field. It will teach you about the management and organisation of PR, tactics and research, and the role of social media in PR. The course also covers crisis management and ethics in PR.</p><p><strong>Phone-Based Customer Service</strong>: This course focuses on delivering excellent customer service over the phone. You will learn about communication strategies, phone etiquette, building rapport, problem-solving, and measuring customer service. The course also covers the handling of inbound and outbound calls, managing tough callers, and intra-organization dealings.</p><p><strong>Certificate</strong></p><p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br />The <strong>Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive <strong>Three QLS Endorsed hard copy certificates</strong>, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Business professionals looking to enhance their CRM skills</li><li>PR professionals seeking to expand their knowledge and skills</li><li>Customer service representatives looking to improve their phone-based customer service skills</li><li>Entrepreneurs and business owners seeking to improve their customer service processes</li><li>Job seekers looking to start a career in customer service or PR</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>CRM Manager: £30,000 - £60,000</li><li>PR Manager: £30,000 - £70,000</li><li>Customer Service Manager: £25,000 - £50,000</li><li>Business Development Manager: £35,000 - £75,000</li><li>Marketing Manager: £35,000 - £80,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

CRM, PR & Phone-Based Customer Service

<p>In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified </li><li>Free Certificate from Reed</li><li>CIQ Approved</li><li>Developed by Specialist</li><li>Lifetime Access </li></ul><p>Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life.</p><p><strong>Course Curriculum</strong></p><ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: What's Different about Good Customer Service?</li><li>Module 03: Customer Relationship Management</li><li>Module 04: Customer Service Communication Strategies</li><li>Module 05: Aspects of Phone Etiquette</li><li>Module 06: Building Rapport Over the Phone</li><li>Module 07: Inbound and Outbound Calls</li><li>Module 08: Active Listening and Managing Tough Callers</li><li>Module 09: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Identify key principles of effective phone-based customer service strategies.</li><li>Apply techniques for building rapport and managing tough callers effectively.</li><li>Demonstrate active listening skills and handle inbound and outbound calls proficiently.</li><li>Utilize problem-solving strategies to address customer inquiries and concerns.</li><li>Manage interoffice calls, voicemail, and intra-organisation dealings professionally.</li><li>Evaluate customer service performance through effective measurement techniques.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Phone-Based Customer Service Training <span>2:49:55</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: Module 01: Introduction to Customer Service		</span>

                                                    <span>13:13</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: What's Different about Good Customer Service?		</span>

                                                    <span>06:30</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Customer Relationship Management		</span>

                                                    <span>06:30</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Customer Service Communication Strategies		</span>

                                                    <span>14:06</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: Aspects of Phone Etiquette		</span>

                                                    <span>16:17</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Building Rapport Over the Phone		</span>

                                                    <span>12:49</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: Module 07: Inbound and Outbound Calls		</span>

                                                    <span>11:39</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: Module 08: Active Listening and Managing Tough Callers		</span>

                                                    <span>16:03</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>9: Module 09: Managing Interoffice Calls and Voicemail		</span>

                                                    <span>07:17</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>10: Module 10: Problem Solving over the Phone		</span>

                                                    <span>35:10</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>11: Module 11: Intra Organisation Dealings		</span>

                                                    <span>22:22</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>12: Module 12: Measuring Customer Service</span>

                                                    <span>06:59</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>13: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Customer service representatives seeking to enhance phone-based communication skills.</li><li>Call centre agents aiming to improve customer interactions and satisfaction.</li><li>Sales professionals interested in refining their phone etiquette and communication strategies.</li><li>Frontline staff members tasked with handling inbound and outbound calls effectively.</li><li>Team leaders or supervisors responsible for managing and monitoring phone-based customer service.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Advisor</li><li>Call Centre Operator</li><li>Sales Representative</li><li>Receptionist</li><li>Customer Support Specialist</li><li>Telecommunications Operator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Phone-Based Customer Service Training

<p><strong>Telephone Skills Online</strong></p><p>Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this <strong>Telephone Skills</strong> course, you will develop better telephone communication skills.</p><p>This <strong>Telephone Skills</strong> course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.</p><p><strong>Learning Outcomes</strong></p><p>After completing this <strong>Telephone Skills</strong> course, you will be able to:</p><ul><li>Understand various aspects of phone etiquette</li><li>Know how to use proper phone language</li><li>Know how to handle inbound and outbound calls</li><li>Know how to eliminate phone distractions</li><li>Know how to handle rude or angry callers and much more.</li></ul><p><strong>Why Choose Telephone Skills Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Food Allergen Training Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>Free PDF certificate as soon as completing the Food Allergen Training course.</li><li>24/7 support via live chat, phone call or email.</li></ul><p><strong>Courses are included in this Telephone Skills Bundle Course</strong></p><ul><li><strong>Course 01: </strong>Level 2 Customer Service Course</li><li><strong>Course 02:</strong> Level 4 Time Management Course</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Telephone Skills </strong><strong>course]</strong></p> <p><strong>Course Curriculum of the Telephone Skills</strong></p><ul><li>Module 01: Aspects of Phone Etiquette</li><li>Module 02: Using Proper Phone Language</li><li>Module 03: Eliminate Phone Distractions</li><li>Module 04: Inbound Calls</li><li>Module 05: Outbound Calls</li><li>Module 06: Handling Rude or Angry Callers</li><li>Module 07: Handling Interoffice Calls</li><li>Module 08: Handling Voicemail Messages</li><li>Module 09: Methods of Training Employees</li><li>Module 10: Correcting Poor Telephone Etiquette</li><li>Module 11: Wrapping Up</li></ul><p><strong>Assessment Method of Telephone Skills</strong></p><p>After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Telephone Skills</strong></p><p>After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Telephone Skills</strong></p><p>This Telephone Skills course is ideal for those who want to develop their telephone skills.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Telephone Skills</strong></p><p>There are <strong>no specific</strong> requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Telephone Skills</strong></p><p>After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.</p>
                        </div>

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