Call Centre Training Courses

Course 01: Phone-Based Customer Service

Course 02: Customer Relationship Management

Course 03: Retail Strategy

Course 04: Public Speaking and Presentation Skill Course

Course 05: Sales: Psychology of Customers

Course 06: Telesales Executive Training

Course 07: Facilities Management Level 3

Course 08: Data Protection and Data Security Level 2

Course 09: Effective Communication Skills Diploma

Course 10: The Formula to Talk with Strangers

Course 11: Emotional Intelligence and Human Behaviour

Course 12: Content Management

Course 13: Touch Typing Essential Skills Level 3

Course 14: Stress Management Training

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Accessible, informative modules designed by expert instructors

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Module 1: Introduction to Customer Service

Module 2: What's Different about Good Customer Service?

Module 3: Customer Relationship Management

Module 4: Customer Service Communication Strategies

Module 5: Aspects of Phone Etiquette

Module 6: Building Rapport Over the Phone

Module 7: Inbound and Outbound Calls

Module 8: Active Listening and Managing Tough Callers

Module 9: Managing Interoffice Calls and Voicemail

Module 10: Problem Solving over the Phone

Module 11: Intra Organisation Dealings

Module 12: Measuring Customer Service

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies CRM Strategies

Module 04: Data Analysis in CRM

Module 05: CRM Databases

Module 06: Deepening Customer Relationship

Module 07: Handling Customer Complaints

Module 08: Future of CRM

Module 01: Introduction to Retail Management

Module 02: Retail Strategy

Module 03: Retail Buying and Merchandising

Module 04: Retail Pricing

Module 05: Supply Chain Management in Retailing

Module 06: The Sales Process and Dealing with Customers at the Checkout

Module 07: Importance of Consumer Behaviour

Module 08: Taking Trends and Targeting Customers Effectively

Module 09: The Importance of Communicating with Customers

Module 10: Choosing a Retail Location

Module 11: Retail Psychology

Module 12: Negotiate the Right Deal with Suppliers

Module 13: Develop Store Security Procedures

Module 14: Management Skills for Leading Your Team

Module 15: Selling in Multiple Channels

Module 16: Retail Brand Management

Module 17: Health & Safety for Retail Stores

Module 18: Consumer Rights Act

Introduction

QUICK UNLEARNING Before Starting this "SKILL"

IS THIS HAPPENED WITH YOU????

Impressive Methods of Hooking Audience, even before your Speech or Presentation

6 Highly Impressive Methods of Starting any Speech or Presentation!!

Body Language: 6 Methods for Impressive Body Language for Speech or Presentation

Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety

Effective Methods of Ending Any Speech or Presentation

Introduction

Introducing A.S.K - concentrating on 'A' for ATTRACT.

Section 3 The 'S' of A.S.K. - SERVING

Section 4 The K of A.S.K

Section 5 ...And lastly...

Module 1: Introduction to Tele Sales Executive Training

Module- 2: All About Telemarketing

Module 3: Elevate Sales on Telephone

Module 4: Prospective Telephone-Sales Expert

Module 5: The Right Words and Phrases to Use on a Sales Call

Module 6: Preparing The Call

Module 7: Opening The Call

Module 8: Structuring The Call

Module 9: Verbal Communication Skills

Module 10: Dealing with Objections

Module 11: Closing the Sale/ Gaining Commitment

Module 12: Dealing with Rejection

Module 13: Close a Sale Call

Module 14: Increasing your Earnings by Expanding Sales

Module 01: Introduction to Facility Management

Module 02: Space Management

Module 03: Managing Workplace Services

Module 04: Human Resource and Contract Management

Module 05: Lease Purchase and Vendor Management

Module 06: Health and Safety at Work

Module 07: Sustainable Facility Management

Module 08: Maintenance and Repairs

Module 09: Project Management

Module 10: Business Development and Succession Planning

GDPR Basics

GDPR Explained

Lawful Basis for Preparation

Rights and Breaches

Responsibilities and Obligations

Module 01: Business Communication

Module 02: Verbal and Non-verbal Communication

Module 03: Written Communication

Module 04: Electronic Communication

Module 05: Communicating with Graphic

Module 06: Effectively Working for Your Boss

Section 01: Course Overview

Section 02: The Formula

Section 03: Summary

Section 04: End

Module 01: Human Behaviour and Basic Psychological Process

Module 02: Evolutionary Perspective of Human Behaviour

Module 03: Human Intelligence

Module 04: Intelligence Test and Variations in Intelligence

Module 05: Learning and Conditioning

Module 06: Language and Communication

Module 07: Introduction to Emotion

Module 08: Emotion Influences Cognition

Module 09: Stress, Anger and Conflict

Module 10: Emotional Intelligence

Module 11: Self-Leadership

Module 12: Neuro-Linguistic Programming (NLP)

Module 01: Introduction to Content Management

Module 02: Content Management System (CMS)

Module 03: Basics of Content Management Systems

Module 04: Content Strategy

Module 05: Content Marketing

Module 06: Content Marketing Tools and Tactics

Module 07: Content Marketing Strategy

Module 01: Getting Started

Module 02: DRILL 1 The home keys

Module 03: DRILL 2 e and i, g and h

Module 04: DRILL 3 o and n, shift keys and t

Module 05: DRILL 4 extra practice . and y

Module 06: DRILL 5 , and w

Module 07: DRILL 6 m and u

Module 08: DRILL 7 v and x

Module 09: DRILL 8 sentence drills

Module 10: DRILL 9 figures

Module 11: DRILL 10 alphabetical paragraphs

Module 12: Recap

Beginning Concepts

Specific Stress Management Techniques

MORE Stress Reduction Strategies

Still MORE Stress Reduction Techniques - Part 1

Still MORE Stress Reduction Techniques - Part 2

Still MORE Stress Reduction Techniques - Part 3

BONUS Video & Wrap Up!

Special LIVE Bonus Video!