Description

Unlock Your Full Potential with Our Office Skills for Customer Success Course!

Acquire the essential skills that employers are looking for in today's competitive employment market. Our course covers every aspect you need to succeed in today's work environment, from understanding the Microsoft Office Suite to strengthening your organisational skills.

This Office Skills Bundle is an invaluable asset for any professional looking to hone their abilities. By completing this course, one will gain an in-depth understanding of the fundamentals, allowing them to conduct business quickly and efficiently.

Linked Topics:

Office Administration

Organisational skills

Effective customer management skills

Professional communication and correspondence skills

Microsoft Office Suite

Along with organisational skills, this learning experience provides insight into handling everyday customer service tasks such as responding to emails, writing reports, making phone calls, and dealing with demanding customers. Learners can acquire the skills required for success through practical exercises, case studies, and real-world scenarios. Additionally, those who complete the course will walk away equipped with the knowledge needed to effectively utilise all the tools available in a modern office setting - from document management software to virtual communication systems.

With these newly acquired capabilities, graduates are sure to maximise their productivity and create positive experiences for every client they interact with.

What you will discover are the following:

Understanding of customer service principles and practices.

Strengthen your time-management, organisational & business communication skills.

Gain the skills to be a first-class Administrator.

Ability to handle difficult customer situations with patience and professionalism.

Understand the principles of quality customer service.

Knowledge of conflict resolution and problem-solving techniques.

Ability to use office technology and software to assist customers.

Learn the essentials of using formulas and functions.

Acknowledging data privacy and security regulations.

Know customer service metrics and reporting.

Ability to provide accurate information and follow up with customers.

Benefits of studying Office Skills for Customer Service:

24/7 access to the course for 12 months

Full Tutor support on weekdays (Monday - Friday)

Efficient exam system, assessment and instant results

Improve your chance of gaining professional skills and better-earning potential.

Designed and delivered by industry professionals, this course provides an engaging course of study through modules taught with videos, practical exercises, online study materials and assessments. You will develop your understanding of best office administration and customer service practice, including role-specific skills in verbal and nonverbal communication, creating an office procedure guide, CRM and telephone etiquette. You also improve your IT skills with units on Microsoft Excel, Word and PowerPoint.

Course Design

This course is designed with the following modules:

Admin Support

Getting Started

Getting Organized (I)

Getting Organized (II)

Managing Time

Getting It All Done On Time

Special Tasks

Verbal Communication Skills

Non-Verbal Communication Skills

Empowering Yourself

The Team of Two

Taking Care of Yourself

Wrapping Up

Administrative Management

Getting Started

Why Your Office Needs Administrative Procedures

Gathering the Right Tools

Identifying Procedures to Include

Top Five Procedures to Record

What to Include in Your Binder (I)

What to Include in Your Binder (II)

Organising Your Binder

What Not to Include in the Procedure Guide

Share Office Procedure Guide

Successfully Executing the Guide

Wrapping Up

Organisational Skills

Getting Started

Remove the Clutter

Prioritize

Scheduling Your Time

To Do Lists

Paper and Paperless Storage

Organisations in Your Work Area

Tools to Fight Procrastination

Organising Your Inbox

Avoid the Causes of Disorganization

Discipline is the Key to Stay Organized

Wrapping Up

Customer Relations and Dealings

Getting Started

The Right Attitude Starts with You

Stress Management (Internal Stressors)

Stress Management (External Stressors)

Transactional Analysis

Why are Some Customers Difficult

Dealing with the Customer Over the Phone

Dealing with the Customer In Person

Sensitivity in Dealing with Customers

Scenarios of Dealing with a Difficult Customer

Following up With a Customer Once You Have Addressed Their Issue

Wrapping Up

Telephone Etiquette

Getting Started

Aspects of Phone Etiquette

Using Proper Phone Language

Eliminate Phone Distractions

Inbound Calls

Outbound Calls

Handling Rude or Angry Callers

Handling Interoffice Calls

Handling Voicemail Messages

Methods of Training Employees

Correcting Poor Telephone Etiquette

Wrapping Up

Customer Relationship Management

Customer Relationship Management

What CRM Is and Who It Serves

Checklist for Success

Requirement-Driven Product Selection

Considerations in Tool Selection

Strategies for Customer Retention

Building the Future

Homegrown vs. Application Service Provider

Evaluating and Reviewing Your Program

The Development Team

Microsoft Office Word

Getting Started

Opening

Working with the Interface

Your First Document

Basic Editing Tasks

Basic Formatting Tasks

Formatting Paragraphs

Advanced Formatting Tasks

Working with Styles

Formatting the Page

Sharing Your Document

Wrapping Up

Microsoft Office Powerpoint

Getting Started

Opening PowerPoint

Working with the Interface

Your First Presentation

Working with Text

Formatting Text and Paragraphs

Adding Pictures

Advanced Formatting Tasks

Working with Transitions and Animations

Setting Up Your Slide Show

Showtime!

Wrapping Up

Microsoft Office Excel

Getting Started

Opening Excel

Working with the Interface

Your First Worksheet

Viewing Excel Data

Building Formulas

Using Excel Functions

Using Quick Analysis

Formatting Your Data

Using Styles, Themes, and Effects

Printing and Sharing Your Workbook

Wrapping Up

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Exam & Retakes:

It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification

Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

This Office skills training is ideal for the following:

Customer service representatives and call centre agents who want to improve their communication and office skills.

Individuals seeking employment in customer service seek recognition for their skills and knowledge.

Employers and managers who want to provide training and development opportunities for their customer service staff.

Small business owners who want to improve the quality of customer service provided by their employees.

Anyone who wants to enhance their communication skills, organisational skills, and general proficiency in office-based customer service roles.

Requirements

This Office Skills bundle has no formal requirements.

Career path

After completing this office skills bundle you can explore the following career,

Office Administrator

Administration Assistant

Front Office Manager

Office Coordinator

Office Assistant

Compliance Administrator

Explore each role to earn up to £14,000 to £28,000 per annum.

Course Images

Office Skills for Customer Success Course

By One Education

Booking options

Highlights

Description

About The Provider

Tags

Reviews