2789 Customer Service courses delivered Online

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Becoming an office administrator or receptionist is an excellent entry point into the professional workforce. With over 1.5 million administrative and secretarial jobs in the UK, the demand for organised and personable admins to manage office tasks and assist staff continues rising. This comprehensive Office Admin & Receptionist course prepares you to thrive in these in-demand roles through industry-relevant training in key areas like communication etiquette, scheduling, customer service, business writing, and time management. Gain the skills and knowledge to become a confident, reliable, and exceptional administrative professional equipped to excel in any office environment. Ready to compose your career symphony? Enrol today and unlock the rewarding world of Office Administration & Receptionism! You will Learn The Following Things: Demonstrate effective communication and customer service skills required of a receptionist. Manage schedules and bookings and arrange travel and events. Follow best practices for phone, mail, filing, and other administrative duties. Represent the company and assist management professionally. Implement time management and organisational strategies effectively. Implement time management and organisational strategies effectively. Apply business writing principles through correspondence and other documents. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Admin & Receptionist. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Office Admin & Receptionist course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Career Changers: Seeking a fresh start in a dynamic field? This course equips you with the skills to excel in diverse office environments. School Leavers: Eager to kickstart your professional journey? Build a strong foundation with industry-relevant skills and knowledge. Upskillers: Looking to add polish and efficiency to your existing skillset? This course empowers you to take your career to the next level. Ambitious Individuals: Whether you dream of climbing the corporate ladder or setting up your office, this course provides the tools to succeed. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Office Admin & Receptionist course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Receptionist - £18K to £22K per year. Administrative Assistant - £20K to £28K per year. Executive Assistant - £25K to £40K per year. Office Manager - £28K to £45K per year. Personal Assistant - £30K to £50K per year. Course Curriculum Module 01: Introduction to Reception and Receptionist Module 01: Introduction to Reception and Receptionist 00:29:00 Module 02: Business Telephone Skills Module 02: Business Telephone Skills 00:21:00 Module 03: Representing Your Boss and Company Module 03: Representing Your Boss and Company 00:25:00 Module 04: Mail Services and Shipping Module 04: Mail Services and Shipping 00:26:00 Module 05: Travel Arrangements Module 05: Travel Arrangements 00:22:00 Module 06: Organising Meeting and Conferences Module 06: Organising Meeting and Conferences 00:19:00 Module 07: Time Management Module 07: Time Management 00:25:00 Module 08: Record Keeping and Filing Systems Module 08: Record Keeping and Filing Systems 00:24:00 Module 09: Business Writing Skills Module 09: Business Writing Skills 00:25:00 Module 10 :Organisational Skills Module 10 :Organisational Skills 00:19:00 Module 11: Communication Skills Module 11: Communication Skills 00:19:00 Module 12: Customer Service Module 12: Customer Service 00:22:00 Module 13: Effective Planning and Scheduling Module 13: Effective Planning and Scheduling 00:39:00 Module 14: Invoicing/Petty Cash Module 14: Invoicing/Petty Cash 00:20:00 Module 15: Business Environment Module 15: Business Environment 00:19:00 Assignment Assignment - Office Admin & Receptionist 00:00:00

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access