Description

Dive into the realm of 'Service Helpdesk & Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain.

Learning Outcomes

Acquire proficiency in managing both inbound and outbound telephonic communications.

Understand and implement superior telephone etiquette and rapport-building techniques.

Develop the ability to address challenging callers through active listening and effective problem-solving methods.

Master organisational, record-keeping, and business writing proficiencies to streamline operations.

Enhance customer relationships with tailored strategies and effective planning.

Why buy this Service Helpdesk & Technical Support Course course?

Unlimited access to the course for forever

Digital Certificate, Transcript, student ID all included in the price

Absolutely no hidden fees

Directly receive CPD accredited qualifications after course completion

Receive one to one assistance on every weekday from professionals

Immediately receive the PDF certificate after passing

Receive the original copies of your certificate and transcript on the next working day

Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this Service Helpdesk & Technical Support Course course for?

Individuals keen on spearheading telecommunication efforts within a corporate setting.

Aspiring customer service representatives aiming for excellence in their roles.

Managers seeking to refine their team's telecommunication procedures and protocols.

Entrepreneurs wanting to establish robust communication lines in their ventures.

Any professional eager to augment their telephone-based interaction skills.

Prerequisites

This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

Helpdesk Technician: £20,000 - £26,000

Technical Support Specialist: £25,000 - £32,000

Customer Service Representative: £18,000 - £24,000

Communication Coordinator: £23,000 - £29,000

Customer Relationship Manager: £30,000 - £40,000

Telecommunication Specialist: £28,000 - £35,000

Course Curriculum

Module 01: Managing Interoffice Calls and Voicemail
	Managing Interoffice Calls and Voicemail	00:11:00
Module 02: Aspects of Phone Etiquette
	Aspects of Phone Etiquette	00:32:00
Module 03: Business Telephone Skills
	Business Telephone Skills	00:20:00
Module 04: Building Rapport Over the Phone
	Building Rapport Over the Phone	00:25:00
Module 05: Inbound and Outbound Calls
	Inbound and Outbound Calls	00:17:00
Module 06: Active Listening and Managing Tough Callers
	Active Listening and Managing Tough Callers	00:29:00
Module 07: Mail Services and Shipping
	Mail Services and Shipping	00:26:00
Module 08: Intra Organisation Dealings
	Intra Organisation Dealings	00:36:00
Module 09: Problem Solving over the Phone
	Problem Solving over the Phone	01:05:00
Module 10: Record Keeping and Filing Systems
	Record Keeping and Filing Systems	00:29:00
Module 11: Business Writing Skills
	Business Writing Skills	00:42:00
Module 12: Organisational Skills
	Organisational Skills	01:17:00
Module 13: Communication Skills
	Communication Skills	00:26:00
Module 14: Customer Relationship Management
	Customer Relationship Management	00:43:00
Module 15: Effective Planning and Scheduling
	Effective Planning and Scheduling	00:47:00
Module 16: Invoicing/Petty Cash
	InvoicingPetty Cash	00:28:00

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Service Helpdesk & Technical Support Course

By Studyhub UK

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