Service Helpdesk & Technical Support Course

Description

Dive into the realm of 'Service Helpdesk & Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain.

Learning Outcomes

• Acquire proficiency in managing both inbound and outbound telephonic communications.
• Understand and implement superior telephone etiquette and rapport-building techniques.
• Develop the ability to address challenging callers through active listening and effective problem-solving methods.
• Master organisational, record-keeping, and business writing proficiencies to streamline operations.
• Enhance customer relationships with tailored strategies and effective planning.

Why buy this Service Helpdesk & Technical Support Course course?

1. Unlimited access to the course for forever
2. Digital Certificate, Transcript, student ID all included in the price
3. Absolutely no hidden fees
4. Directly receive CPD accredited qualifications after course completion
5. Receive one to one assistance on every weekday from professionals
6. Immediately receive the PDF certificate after passing
7. Receive the original copies of your certificate and transcript on the next working day
8. Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this Service Helpdesk & Technical Support Course course for?

• Individuals keen on spearheading telecommunication efforts within a corporate setting.
• Aspiring customer service representatives aiming for excellence in their roles.
• Managers seeking to refine their team's telecommunication procedures and protocols.
• Entrepreneurs wanting to establish robust communication lines in their ventures.
• Any professional eager to augment their telephone-based interaction skills.

Prerequisites

This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

• Helpdesk Technician: £20,000 - £26,000
• Technical Support Specialist: £25,000 - £32,000
• Customer Service Representative: £18,000 - £24,000
• Communication Coordinator: £23,000 - £29,000
• Customer Relationship Manager: £30,000 - £40,000
• Telecommunication Specialist: £28,000 - £35,000