116 CALM courses delivered Live Online

Every relationship has its ups and downs, but sometimes these become too difficult for a couple to manage on their own… -------------------------------------------------------------------------------- * Accredited CPD Certificate: 6 hours * Length: 1 day (9.15am–4.00pm GMT) -------------------------------------------------------------------------------- > Probably the best couples therapy training course I have ever attended. Very > full, hugely informative content > > WELLBEING OFFICER, SOLENT MIND Live training delivered online – Attend Jennifer Broadley’s online training masterclass live online on Tuesday 21st May 24 via Zoom. The content covered is the same as her attended workshop with a few modifications to some of the exercises, and you will have plenty of opportunities to ask questions. All you need is a quiet place to watch, a computer or tablet and a strong internet signal, the rest is easy – simply book your place as normal, and we will email you details of how to join the Zoom workshop. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. WHY TAKE THIS COURSE Relationship issues are one of the most common causes of emotional distress – and often the reason people seek help. A solid understanding of why difficulties arise, and what can be done about them, is extremely useful therefore for all caring professionals, not just those working with couples. Drawing on pioneering research, Jennifer Broadley’s one-day couples counselling course gives you this important knowledge, along with a range of strategies and proven tips for working effectively and ethically with more than one client.  She shares the practical guidelines and skills she has acquired over many years of successfully helping couples using the human givens approach to build and maintain supportive and mutually rewarding relationships. Presented without psychobabble, and making good use of insightful case histories, Jennifer demystifies an area of counselling that many find daunting or fear is complicated. The day covers: the most effective ways to help and build rapport with couples in conflicted relationships; the sex differences in processing emotions; non-blame talking styles; the long-term impact of parenting; past conditioning, including psychological traumas, that can give clues about why difficulties arose; and what we can learn from the way successful couples facilitate mutual needs satisfaction. > Well worth attending – and the money. I'm going back refreshed and well > resourced, with lots of new skills and strategies to try. > > PSYCHOTHERAPIST    WHAT WILL YOU LEARN * Essential skills for building and maintaining rapport with two emotionally-aroused people * Ways to encourage both partners to engage in solving their difficulties * How to teach non-blaming communication skills and explain the differences in male and female behaviour to clients * What to do if one or even both parties are having an affair * How to deal with issues specific to couple counselling, such as confidentiality * The key points you need to bear in mind when working with more than one client at a time * How to structure effective therapy sessions and goal setting with two people * Effective ways to help each partner begin to cooperate in helping the other get their emotional needs met * The key ingredients for a healthy and mutually rewarding relationship * An insight into the many common relationship problems – and how to help clients overcome them (illustrated with case histories) * Tips and techniques for staying objective and empathetic, whilst calming your clients’ high emotional arousal * How to recognise and interrupt disruptive behaviour patterns * How to use Solution Focused Questioning to initiate change * How to manage setbacks and keep the partners motivated * How to tell when the relationship isn’t the problem – and what to do about it * How to use Guided Imagery with two people * Information regarding the latest research into effective couples therapy * How early life experiences can influence our relationships, and what to do about this now * Creative ways to develop effective interventions, including using tasks and metaphor * Asperger’s syndrome – how to work with couples if one or both show Asperger traits, a common cause of relationship problems * Considering the wider picture, including other family members * Course notes, Accredited CPD Certificate and more… COURSE PROGRAMME The ‘Couples therapy – a practical masterclass’ counselling course starts at 9.15am and runs until 4.00pm.  (GMT). * 9.15am Join the Zoom meeting * 9.30am What predicts relationship stability and fulfilment? * 11.00am Comfort break and discussion * 11.30am Building empathy, how to use RIGAAR™ * 1.00pm Lunch break * 1.45pm Structuring therapeutic interventions, establishing goals, and moving forward * 2.45pm Comfort break and discussion * 3.00pm Valuing the bigger context * 4.00pm Day ends -------------------------------------------------------------------------------- WHO IS THIS COURSE SUITABLE FOR? * Anyone considering working therapeutically with couples * Psychotherapists and counsellors already working with couples who would like additional insights, tools and strategies to use * Anyone involved in mental health or whose work involves dealing with couples or families, including: social workers, psychologists, teachers, GPs and health visitors  * Anyone who is interested in learning solution focused, brief therapy interventions, working from the human givens approach, to facilitate a rapid process of change for couples in distress * Anyone wanting to overcome their own insecurity in a relationship or to learn more about the myriad dynamics that come into play in relationships will benefit from the information given on this course. -------------------------------------------------------------------------------- PLEASE NOTE This course is not a substitute for therapy.

Learn how to break down ethical dilemmas into steps to help you make wiser decisions.

SEVEN WEEK ONLINE QIGONG COURSE TO NOURISH YOUR HEART STARTS TUESDAY 14TH MAY Dates: Tuesdays 6-7.15pm: May 14th, 21st, 28th, and June 4th, 11th, 18th, and 25th (all classes recorded so you can catch up in your own time) Price: £70 (concessions available) In Chinese Medicine Summer is the season of the FIRE element and is governed by the organ of the Heart. It is the most YANG, active, expansive, uplifting and dynamic part of the cycle, associated with the emotion of Joy.  It is a Joy that is balanced and grounded with stillness allowing our SHEN or mental energy to rest. Not the anxious, over-excited or even manic joy that can unsettle us, leaving us searching for the next high, instead it is a balanced and nourishing heart-centred joy that radiates through our whole being. Helping us to connect with our true self, our own innate inner beauty and that of the world around us. CONNECT TO YOUR TRUE SELF THROUGH THIS TRANSFORMATIVE HEART-CENTRED ENERGY PRACTICE.  Designed to nourish your heart, this course combines ancient Qigong practices with modern techniques to cultivate emotional well-being, resilience, and inner harmony. Leaving you feeling calm, relaxed and connected to your true self. What is included:  * Seven live 75min zoom classes  * Access to replays of all classes so you can catch up in your own time. * Learn heart-centered Qigong movements, exercises and meditations * Guided heart meditations * Experience the Healing sounds of the heart  * Learn how to clear the meridian pathways associated with the heart.  * Learn self-massage techniques for key acupuncture points to calm anxiety, regulate blood pressure and relax the heart. What will you get out of the course: * Cultivate self-love, compassion, and emotional balance * Enhance heart health and vitality * Reduced inner physical tension, less pain and discomfort * Reduce stress, anxiety and worry * Connect with a supportive community of like-hearted individuals

Self-help and relaxation skills and exercises for stressed, burned out SEN parents and carers

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Movement for Calmis an exercise-based workshop exploring yogic and muscle relaxation techniques from a range of practices. The aim is to release tension within the body. When we are stressed or anxious, we produce adrenaline, the 'fight' or 'flight' chemical response. Movement for Calm will help explore ways to restore balance to the chemical reactions produced in the body, loosening muscles and in turn calming both body and mind. This workshop has been developed for forward-thinking organisations wanting to make a real commitment to improving workplace wellbeing. This workshop will help participants identify areas of tension in the body, and learn exercises and movement-based sequences to release anxiety and stress caused by unnecessary muscle tension. The aim is that people leave the workshop relaxed and refreshed, ready to take on the toughest of corporate challenges.

Learn how to work with your inner voice so that you can lead your life more confidently and harmoniously.

Time and space for you to reconnect with your intuitive guidence in gentle restorative community.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. CUSTOMER SERVICE - A BASELINE * Recognizing Your Customers * Understanding Your Role in Customer Service 2. DEVELOPING A CUSTOMER SERVICE MIND-SET * Leveraging Your First Impression * Feeling Positively About Customers * Mastering Moods and Emotions 3. IDENTIFYING CUSTOMER NEEDS * Understanding the Customer\'s Situation * Avoiding Assumption and Prejudgment * Meeting Basic Needs * Seeking to Exceeding Expectations * Building Repeat Relationships 4. CONNECTING WITH THE CUSTOMER * Achieving Authenticity through Body Language * Responding Effectively to Problems * Mastering Online Etiquette * Seeking Customer Feedback 5. DEALING WITH DIFFICULT SITUATIONS * Effectively Addressing Complaints * De-escalating Anger * Establishing Common Ground * Remaining Calm, Respectful and Objective 6. EFFECTIVELY ADDRESSING COMPLAINTS * Creating a Memorable Customer Experience ADDITIONAL COURSE DETAILS: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Are you a manager? Have you got pressures and challenges you're not entirely sure how to handle? Are you short of time and even shorter on energy? Would you like a little support, just for you? Look no further! Come and join us for a day of exploration and discussion that blends cutting edge insights with plain old common sense and looks to restore a little calm and confidence to your world.