37 Call Center courses

> Are you currently a call centre agent? Or are you someone who is in charge in > customer service? Are you planning to learn more about his job but don't know > where? Then this training course will be a very big help for you to know how > customer service works and why it works that way. DESCRIPTION: Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course.  WHO IS THE COURSE FOR? * Call centre agents or customer service representatives who need to acquire skills for their profession. * People who are interested in call centre customer service training. ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:   * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. * PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: Call Centre & Customer Service Training Course would be beneficial for the following careers: * Administration Assistant * Call Center Agents * Customer Service Representative * Online Assistant * Telephone Assistant. Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 4 Days 24 CPD hours This course is intended for The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce, or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family. Overview After completing this course, students will be able to: Configure Dynamics 365 Commerce Headquarters Configure products, prices, discounts, loyalty, and affiliations Manage Point of Sale (POS) in Dynamics 365 Commerce Configure and Manage Dynamics 365 Commerce call centers Manage e-commerce Dynamics 365 Commerce functional consultants set up and use the application functionality in Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role MODULE 1: GET STARTED WITH DYNAMICS 365 COMMERCE * Introduction to Unified Commerce platform * Dynamics 365 Commerce architecture * Deployment of Dynamics 365 Commerce * Hardware and peripherals MODULE 2: CONFIGURE COMMERCE HEADQUARTERS * Configure prerequisites and Commerce parameters * Configure and maintain payment processing * Configure Commerce Data Exchange (CDX) * Configure delivery modes and charges * Configure and work with statements MODULE 3: PRODUCTS AND MERCHANDISING * Product information management * Merchandising in Dynamics 365 Commerce * Product recommendations and product discovery MODULE 4: RETAIL PRICING * Manage Pricing * Manage discounts and promotions MODULE 5: LOYALTY AND CUSTOMER EXPERIENCE * Customer Management * Loyalty and affiliations MODULE 6: POINT OF SALE * Introduction to POS * Channel Setup * Configure Cash and Shift management * Worker Setup * Point of Sale Setup * Customer management at POS * Transaction processing * Inventory processing * End of day processing * Reporting * Configure and work with Task management * Test POS * Maintain registers and devices * Localization MODULE 7: CONFIGURE AND WORK WITH CALL CENTERS IN DYNAMICS 365 COMMERCE * Configure channel * Configure Product Catalogs * Configure Order Holds * Create call center orders * Configure call center directed selling * Configure Returns and Refunds * Configure continuity orders and installment billing MODULE 8: WORK WITH E-COMMERCE IN DYNAMICS 365 COMMERCE * Describe e-commerce core capabilities * Configure an E-Commerce Channel in Dynamics 365 HQ * Configure an E-Commerce site * Configure and manage E-Commerce site content * Describe & Demonstrate digital asset management * Configure business-to-business (B2B) site * Configure Ratings and reviews functionality * Demonstrate E-Commerce Order Processing MODULE 9: MANAGE ORDER FULFILLMENT AND INVENTORY IN DYNAMICS 365 COMMERCE * Configure and work with Stock replenishment * Configure and work with Order fulfillment MODULE 10: WORK WITH DYNAMICS 365 FRAUD PROTECTION * Overview of Dynamics Fraud Protection * Describe Dynamics Fraud Protection Services * Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce ADDITIONAL COURSE DETAILS: Nexus Humans MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

DESCRIPTION: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. ASSESSMENT: * At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. * Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] DESCRIPTION: Want to know how to develop self-discipline, resist temptations and reach your long-term goals? If you want to make positive changes in your life and achieve your life ambitions, this online course will teach you how to become a master at self-discipline. Self-Discipline is the key to success in life. Whether at school, in the workplace or at home, our life would fall into chaos and meaninglessness without discipline. This Mastering Self Discipline Course is the ultimate guide to self-discipline and will equip you with the practical skills you need to keep your life in order. In this course, you will learn how to organise your office, declutter your wardrobe, create an effective daily routine and add structure to your day-to-day life. You will also be introduced to time-saving strategies for the home and setting ground rules for your kids. WHO IS THE COURSE FOR? * Individuals who are interested in bettering themselves ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be ages 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:  * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION:   * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. * PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: Mastering Self Discipline is a useful qualification to possess, and would be beneficial for the following careers: * Entrepreneurs * teacher * sales manager * call center manager. [/vc_column_text][/vc_column][/vc_row] Mastering Self Discipline Why Get Organized? 00:20:00 How To Get Rid Of Clutter 00:25:00 Cleaning Out Your Closets 00:25:00 The Importance Of Routines 00:20:00 Papers And Pictures 00:15:00 Helpful Gadgets That Make Home Organizing Easier 00:10:00 Top Ten Tips On Saving Time Every Day 00:25:00 How To Organize Your Office 00:15:00 Using The Computer To Help Staying Organized 00:20:00 Helping Your Kids To Stay Organized 00:20:00 Mock Exam Mock Exam- Mastering Self Discipline 00:20:00 Final Exam Final Exam- Mastering Self Discipline 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] DESCRIPTION: Do you work from home or need to make telephone calls for your job? Does your telephone etiquette need improving? This Professional Telephone Receptionist Course is ideal for aspiring receptionists, or telephone receptionists who wish to build their skills for career advancement. Communication and customer service is an essential skill in any industry. Whether face to face or on the phone, being able to communicate professionally is a crucial aspect of any receptionist role. Throughout this telephone receptionist training course, you will learn how to be an effective communicator and will learn fundamental verbal communication techniques.  You will also learn essential time management and telephone skills for communicating with clients and colleagues on the telephone.  Different forms of communication will also be explored in this course, and you will also look into the challenges teleworkers face. Whether you're a call centre agent or professional receptionist, you will be a communication expert and more confident person on completion of this communication skills training course. WHO IS THE COURSE FOR? * Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills. * People who have an interest in learning how to become their own professional receptionist. ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:   * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. * PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers: * Call Center Agent * Contact Operator * Customer Service Representative * Home-based Professional * Information Center Expert * Telemarketer and telesales * Telephone Researcher [/vc_column_text][/vc_column][/vc_row] Professional Telephone Receptionist Course Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Telephone Receptionist Course - Activities 00:00:00 Mock Exam Mock Exam- Professional Telephone Receptionist Course 00:20:00 Final Exam Final Exam- Professional Telephone Receptionist Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

DESCRIPTION: Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the customer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance your communication skills which will make it easier to communicate with the customers. WHO IS THE COURSE FOR? * For individuals already existing in this field willing to enhance the abilities and learn new techniques. * For people who are willing to take customer relationship management and the future profession. ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:  * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION:   * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. * PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: Diploma in Customer Relationship is a useful qualification to possess, and would be beneficial for the following careers: * Technical support staff * Client relations manager * Call center manager * Customer service represented. Diploma in Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Diploma in Customer Relationship 00:20:00 Final Exam Final Exam- Diploma in Customer Relationship 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

OVERVIEW Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! COURSE PREVIEW LEARNING OUTCOMES * Understand how to build trust with your customer  * Develop the skills required for effective communication * Learn how to deal with different types of customers  * Know the strategies to resolve customer-centric complaints *  Grasp the techniques of customer-compliant prevention and service recovery WHY TAKE THIS COURSE FROM JOHN ACADEMY? * Affordable, well-structured and high-quality e-learning study materials * Engaging tutorial videos, materials from the industry-leading experts * Opportunity to study in a user-friendly, advanced online learning platform * Efficient exam systems for the assessment and instant result * Earn UK & internationally recognised accredited qualification * Easily access the course content on mobile, tablet, or desktop from anywhere, anytime * Excellent career advancement opportunities * Get 24/7 student support via email. WHAT SKILLS WILL YOU LEARN FROM THIS COURSE? * Communication  * Complaint Management  * Complaint Prevention WHO SHOULD TAKE THIS CUSTOMER CARE COMPLAINTS MANAGEMENT COURSE? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. ARE THERE ANY ENTRY REQUIREMENTS? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. CERTIFICATE OF ACHIEVEMENT After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. CAREER PATH€‹ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  * Customer Care Executive  * Customer Service Manager  * Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

> Do you work from home or you need to make telephone calls for your job? Or Are > you a telephone receptionsit or wish to become one? Either way, you will be > learning the right telephone skills and etiquettes in this course that is > specifically designed for telephone receptionist. DESCRIPTION: Communication is an important skill in any types of industry. You need to communicate well in your everyday life, regardless of what career you are in. Through this well-crafted course, you will learn how to be an effective communicator on the telephone. You will learn the necessary skills, attenuates of effectively communicating with clients and/ team on the telephone. In this course, you will also learn about self and time management and explore different forms of communication. You will also know how to resolve challenges of teleworkers. And whether you work outside the office or a front desk worker, you will be a communication expert through this course. WHO IS THE COURSE FOR? * Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills. * People who have an interest in learning how to become their own professional receptionist. ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:   * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. * PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of applying for NUS Extra Discount Card; * 24/7 student support via email. CAREER PATH: The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers: * Call Center Agent * Contact Operator * Customer Service Representative * Home-based Professional * Information Center Expert * Telemarketer and telesales * Telephone Researcher Professional Telephone Receptionist Course Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Telephone Receptionist Course- Activities 00:00:00 Mock Exam Mock Exam- Professional Telephone Receptionist Course 00:20:00 Final Exam Final Exam- Professional Telephone Receptionist Course 00:20:00

This online course is a unique introduction to how telemarketing works as a powerful tool that can dramatically increase your sales success and generate revenue. You will have a better understanding of how to sharpen your communication skills, your ability to convince, and techniques to personalize each sale call professionally. This course provides easy to follow instructions for developing your script and pre-call planning to execute your goals. It also provides a clear understanding of how telemarketing can combine expertly to your sales tactics and how to get valuable information from your telesales prospects. You will explore authentic examples to show the methods for improving your phone etiquette and winning phone tag game. IN JUST 2 HOURS, 25 MINUTES, YOU WILL: * Know what leads to in-depth discussions and eventual sales * Determine what to say and what to ask to create interest in clients/customers * Avoid half listening and discover exceptional facts about telephone sales * Enhance your active listening skills * Learn to provide your full, undivided attention to your telesales prospect * Reach a potential telesales prospect and boost sales with call-back strategy WHY CHOOSE THIS COURSE * Earn an e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment CERTIFICATION After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. THIS QUALIFICATION IS IDEAL FOR: * Customer Service Assistants * Customer Service Representatives * Call Center Agents * Small Business Owners * Sales Assistants COURSE CONTENT Telemarketing Training Course Overview 00:05:00 Verbal Communication 00:10:00 To Serve and Delight 00:05:00 Exceptional Things about Telephone Sales 00:05:00 It's More Than Just a Phase 00:15:00 Communication Essentials 00:25:00 Developing Your Script 00:15:00 Pre-Call Planning 00:05:00 Phone Tag and Call Backs 00:05:00 Following Up 00:05:00 Closing the Sale 00:10:00 Mock Exam Mock Exam - Telemarketing Training 00:20:00 Final Exam Final Exam - Telemarketing Training 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

DESCRIPTION: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for. WHO IS THE COURSE FOR? * Business professionals who want to maintain their integrity through customer service * People who are interested in learning more about communication and customer service ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:   * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. * PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: The Customer Service Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: * Call Center Agent * Concierge * Client Relations Associate * Customer Service Representative * Front Desk Associate/Receptionist * Member Service Specialist * Patient Care Coordinator. Basics of Customer Service Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Service Bundle Course 00:30:00 Final Exam Final Exam- Customer Service Bundle Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00