Description

Description:

Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for.

Who is the course for?

Business professionals who want to maintain their integrity through customer service

People who are interested in learning more about communication and customer service

Entry Requirement:

This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the qualification.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.

Certification:

After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.

PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

Affordable, engaging & high-quality e-learning study materials;

Tutorial videos/materials from the industry leading experts;

Study in a user-friendly, advanced online learning platform;

Efficient exam systems for the assessment and instant result;

The UK & internationally recognized accredited qualification;

Access to course content on mobile, tablet or desktop from anywhere anytime;

The benefit of career advancement opportunities;

24/7 student support via email.

Career Path:

The Customer Service Bundle Course is a useful qualification to possess, and would be beneficial for the following careers:

Call Center Agent

Concierge

Client Relations Associate

Customer Service Representative

Front Desk Associate/Receptionist

Member Service Specialist

Patient Care Coordinator.

Basics of Customer Service
	Customer Service and Retention Templates	01:00:00
	Customer Service & Retention Checklist	01:00:00
	Customer Service Checklist	01:00:00
Providing Customer Service
	First Lesson	00:30:00
	Second Lesson	01:00:00
	Third Lesson	00:30:00
	Fourth Lesson	00:30:00
	Fifth Lesson	01:00:00
Telephone Etiquette
	Module One - Getting Started	00:30:00
	Module Two - Aspects of Phone Etiquette	01:00:00
	Module Three - Using Proper Phone Language	01:00:00
	Module Four - Eliminate Phone Distractions	01:00:00
	Module Five - Inbound Calls	01:00:00
	Module Six - Outbound Calls	01:00:00
	Module Seven - Handling Rude or Angry Callers	01:00:00
	Module Eight - Handling Interoffice Calls	01:00:00
	Module Nine - Handling Voicemail Messages	01:00:00
	Module Ten - Methods of Training Employees	01:00:00
	Module Eleven - Correcting Poor Telephone Etiquette	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Customer Relationship Management
	Customer Relationship Management	00:10:00
	What CRM Is and Who It Serves	00:15:00
	Checklist for Success	00:15:00
	Requirement Driven Product Selection	00:15:00
	Considerations in Tool Selection	00:15:00
	Strategies for Customer Retention	00:15:00
	Building the Future	00:15:00
	Homegrown vs. Application Service Provider	00:15:00
	Evaluating and Reviewing Your Program	00:15:00
	The Development Team	00:15:00
Mock Exam
	Mock Exam- Customer Service Bundle Course	00:30:00
Final Exam
	Final Exam- Customer Service Bundle Course	00:30:00
Certificate and Transcript
	Order Your Certificates and Transcripts	00:00:00

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Customer Service Bundle Course

By John Academy

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