Description

Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don't know where? Then this training course will be a very big help for you to know how customer service works and why it works that way.

Description:

Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course.

Who is the course for?

Call centre agents or customer service representatives who need to acquire skills for their profession.

People who are interested in call centre customer service training.

Entry Requirement:

This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the qualification.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.

Certification:

After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.

PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

Affordable, engaging & high-quality e-learning study materials;

Tutorial videos/materials from the industry leading experts;

Study in a user-friendly, advanced online learning platform;

Efficient exam systems for the assessment and instant result;

The UK & internationally recognized accredited qualification;

Access to course content on mobile, tablet or desktop from anywhere anytime;

The benefit of career advancement opportunities;

24/7 student support via email.

Career Path:

Call Centre & Customer Service Training Course would be beneficial for the following careers:

Administration Assistant

Call Center Agents

Customer Service Representative

Online Assistant

Telephone Assistant.

Call Centre & Customer Service Training Course
	Module One - Getting Started	00:15:00
	Module Two - The Basics (I)	00:30:00
	Module Three - The Basics (II)	00:30:00
	Module Four - Phone Etiquette	01:00:00
	Module Five - Tools	01:00:00
	Module Six - Speaking Like a Star	00:30:00
	Module Seven - Types of Questions	01:00:00
	Module Eight - Bench marking	00:30:00
	Module Nine - Goal Setting	00:30:00
	Module Ten - Key Steps	01:00:00
	Module Eleven - Closing	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Activities
	Call Centre & Customer Service Training Course- Activities	00:00:00
Refer A Friend
	Refer A Friend	00:00:00
Mock Exam
	Mock Exam- Call Centre & Customer Service Training Course	00:20:00
Final Exam
	Final Exam- Call Centre & Customer Service Training Course	00:20:00
Certificate and Transcript
	Order Your Certificates and Transcripts	00:00:00

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Call Centre & Customer Service Training Course

By John Academy

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