37 Call Center courses

> Are you aware of the importance of communication and its usage to customer > relations dealings? Do you want to know how to improve yourself to be able to > communicate well with your cients? If yes, then you should take an initiative > to be able to develop your communicate techniques to be able to communicate > well with your customers. DESCRIPTION: When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life. Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively. WHO IS THE COURSE FOR? * Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing * People who are interested in learning more about communication ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds.  * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:  * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. * PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers: * Call Center Agent * Concierge * Client Relations Associate * Customer Service Representative * Front Desk Associate/Receptionist * Member Service Specialist * Patient Care Coordinator. Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

DESCRIPTION: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  WHO IS THE COURSE FOR? * Business professionals who want to understand the importance of customer relationship * People who are interested in learning more about customer relationship management ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:   * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. * PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of applying for NUS Extra Discount Card; * 24/7 student support via email. CAREER PATH: The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: * Call Center Agent * Concierge * Client Relations Associate * Customer Service Representative * Front Desk Associate/Receptionist * Member Service Specialist * Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00

The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more. WHY CHOOSE THIS COURSE * Earn an e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment CERTIFICATION After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. WHO IS THIS COURSE FOR? Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. COURSE CONTENT Call Centre & Customer Service Training Course - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Call Centre & Customer Service Training Course - Old Version Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

DESCRIPTION: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  WHO IS THE COURSE FOR? * Business professionals who want to understand the importance of customer relationship * People who are interested in learning more about customer relationship management ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:   * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. * PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: * Call Center Agent * Concierge * Client Relations Associate * Customer Service Representative * Front Desk Associate/Receptionist * Member Service Specialist * Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

PARA QUIéN ES EL CURSO? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interés en la pintura profesional REQUISITO DE ENTRADA: Este curso está disponible para todos los estudiantes, de todos los antecedentes académicos. Los estudiantes deben tener 16 años o más para realizar la calificación. Se requiere una buena comprensión del idioma inglés, aritmética y TIC para asistir a este curso. EVALUACIóN: Este curso no implica ninguna prueba de MCQ. Los estudiantes deben responder las preguntas de asignación para completar el curso, las respuestas serán en forma de trabajo escrito en PDF o en Word. Los estudiantes pueden escribir las respuestas en su propio tiempo. Una vez que se envían las respuestas, el instructor verificará y evaluará el trabajo. PROCESO DE DAR UN TíTULO: Después de completar y aprobar el curso con éxito, podrá obtener un Certificado de Logro Acreditado. Los certificados pueden obtenerse en copia impresa a un costo de £39 o en formato PDF a un costo de £24. POR QUé ELEGIRNOS? * Materiales de estudio de e-learning accesibles, atractivos y de alta calidad; * Videos tutoriales / materiales de los principales expertos de la industria; * Estudia en una plataforma de aprendizaje en línea avanzada y fácil de usar; * Sistemas de examen eficientes para la evaluación y el resultado instantáneo; * La calificación acreditada reconocida internacionalmente y en el Reino Unido; * Acceda al contenido del curso en dispositivos móviles, tabletas o computadoras desde cualquier lugar en cualquier momento; * El beneficio de solicitar la tarjeta de descuento extra de NUS; * Asistencia 24/7 por correo electrónico. TRAYECTORIA PROFESIONAL: Después de completar este curso, podrá desarrollar conocimientos y habilidades precisas con la confianza adecuada para enriquecerse y alegrar su carrera en el mercado laboral relevante. Atencion al Cliente Módulo Uno: Primeros Pasos 00:05:00 Módulo Dos: Quiénes Somos y Qué Hacemos 00:30:00 Módulo Tres: Estableciendo tu Actitud 00:30:00 Módulo Cuatro: Identificando y Abordando las Necesidades de los Clientes 00:30:00 Módulo Cinco: Generando Negocios Reiterados 00:30:00 Módulo Seis: Atención al Cliente en Persona 00:20:00 Módulo Siete: Dar Atención al Cliente Por Teléfono 00:30:00 Módulo Ocho: Proveer Atención al Cliente de forma Electrónica 00:20:00 Módulo Nueve: Recuperando Clientes Difíciles 00:20:00 Módulo Diez: Entendiendo Cuándo Intensificar Las Acciones 00:20:00 Módulo Once: Diez Cosas Que Puedes Hacer Para Asombrar a Tus Clientes en Cada Ocasión 00:10:00 Módulo Doce: Cierre 00:05:00 Entrenamiento Para Call Center Módulo Uno: Primeros Pasos 00:05:00 Módulo Dos: Conceptos Básicos (I) 00:15:00 Módulo Tres: Conceptos Básicos (II) 00:15:00 Módulo Cuatro: Etiqueta Telefónica 00:15:00 Módulo Cinco: Herramientas 00:15:00 Módulo Seis: Hablando como una Estrella 00:15:00 Módulo Siete: Tipos de Preguntas 00:15:00 Módulo Ocho: Estableciendo Puntos de Referencia 00:15:00 Módulo Nueve: Estableciendo Metas 00:30:00 Módulo Diez: Pasos Clave 00:15:00 Módulo Once: Cerrando 00:15:00 Módulo Doce: Cierre 00:05:00 Evaluación Presente su tarea 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Step into the realm of effective telephone communication with the Telephone Etiquette Online Training. Uncover the art of verbal communication, customer engagement, objection handling, and stress management. Elevate your telephone etiquette skills to deliver exceptional service and create lasting positive impressions. Learning Outcomes: * Understand the nuances of telephone communication and its importance. * Master verbal communication techniques to engage and connect with callers. * Develop strategies to identify and serve diverse customer needs. * Acquire skills to handle objections, negotiate effectively, and say 'no' professionally. * Learn the art of sales by phone, message taking, and call-back strategies. * Develop and perfect telemarketing scripts for successful interactions. * Enhance communication etiquette in various telemarketing scenarios. * Explore stress management techniques for maintaining professionalism. WHY BUY THIS TELEPHONE ETIQUETTE ONLINE TRAINING? * Unlimited access to the course for forever * Digital Certificate, Transcript, student ID all included in the price * Absolutely no hidden fees * Directly receive CPD accredited qualifications after course completion * Receive one to one assistance on every weekday from professionals * Immediately receive the PDF certificate after passing * Receive the original copies of your certificate and transcript on the next working day * Easily learn the skills and knowledge from the comfort of your home CERTIFICATION After studying the course materials of the Telephone Etiquette Online Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. WHO IS THIS COURSE FOR? This Telephone Etiquette Online Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  * Aspiring Telemarketers and Sales Professionals. * Customer Service Representatives Seeking Enhanced Communication Skills. * Individuals Looking to Improve Their Telephone Etiquette for Better Customer Interactions. * Business Professionals Interested in Delivering Outstanding Customer Service. PREREQUISITES This Telephone Etiquette Online Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CAREER PATH * Customer Service Representative - $25,000 to $45,000/year. * Telemarketer - $30,000 to $55,000/year. * Sales Associate - $35,000 to $60,000/year. * Call Center Supervisor - $40,000 to $70,000/year. * Customer Experience Manager - $50,000 to $90,000/year. COURSE CURRICULUM Telephone Etiquette Online Training Telemarketing and Types of Telemarketing 00:18:00 Business Practice 01:00:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:00:00 Stress Busting 00:05:00 Campaign Delivery 01:00:00 Assignment Assignment - Telephone Etiquette Online Training 00:00:00

DESCRIPTION: Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients. WHO IS THIS COURSE FOR? * For individuals already existing in this field willing to enhance the abilities and learn new techniques. * For people who are ready to take customer care service as the future profession. ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:   * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. * PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: Advanced Diploma in Customer Care and Relation course is a useful qualification to possess, and would be beneficial for the following careers: * Technical support staff * Client relations manager * Call center manager * Customer service re-presenter. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Care and Relation 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Care and Relation 00:30:00

Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. IN JUST 75 MINUTES, YOU WILL: * Be able to handle interoffice calls and voicemail messages * Successfully eliminate phone distractions and correct poor telephone etiquette * Develop and master the techniques that improve your organization's image * Handle incoming and outgoing calls precisely that win more business * Correctly respond to rude or hostile customers * Answer the phone expertly at your business WHY CHOOSE THIS COURSE * Earn an e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment CERTIFICATE OF ACHIEVEMENT Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. ENDORSEMENT This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. WHO IS THIS COURSE FOR? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. THIS LESSON IS IDEAL FOR: * Customer Service Assistants * Customer Service Representatives * Call Center Agents * Small Business Owners * Sales Assistants COURSE CONTENT Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Take This Course * £279.00 £14.00 * 1 year * Intermediate * Course Certificate * Number of Units31 * Number of Quizzes2 * 20 hours, 55 minutes Gift this course * * * * DESCRIPTION: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for. WHO IS THE COURSE FOR? * Business professionals who want to maintain their integrity through customer service * People who are interested in learning more about communication and customer service ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:   * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. * PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of applying for NUS Extra Discount Card; * 24/7 student support via email. CAREER PATH: The Customer Service Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: * Call Center Agent * Concierge * Client Relations Associate * Customer Service Representative * Front Desk Associate/Receptionist * Member Service Specialist * Patient Care Coordinator. COURSE CURRICULUM Basics of Customer Service Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Service Bundle Course 00:30:00 Final Exam Final Exam- Customer Service Bundle Course 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

CALL CENTRE TRAINING COURSE DESCRIPTION A theory based course covering the major technologies found in call centres today. WHAT WILL YOU LEARN * ACD * IVR * CRM * CTI * Diallers CALL CENTRE TRAINING COURSE DETAILS * Who will benefit: Anyone needing to know about technologies used in call centres. * Prerequisites: Telecommunications Introduction Introduction to data comms and networking * Duration 2 days CALL CENTRE TRAINING COURSE CONTENTS * Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. * Telephony and telecomms basics PSTN, switching, PBXs, call routing. * Data basics OSI, IP, VoIP. * Routing, queuing and matchmaking Principles, distribution, sequencing. * ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. * Call centre integration Media types, VoIP, unified messaging, VoiceXML. * CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. * Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. * Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.