Description

Step into the realm of effective telephone communication with the Telephone Etiquette Online Training. Uncover the art of verbal communication, customer engagement, objection handling, and stress management. Elevate your telephone etiquette skills to deliver exceptional service and create lasting positive impressions.

Learning Outcomes:

Understand the nuances of telephone communication and its importance.

Master verbal communication techniques to engage and connect with callers.

Develop strategies to identify and serve diverse customer needs.

Acquire skills to handle objections, negotiate effectively, and say 'no' professionally.

Learn the art of sales by phone, message taking, and call-back strategies.

Develop and perfect telemarketing scripts for successful interactions.

Enhance communication etiquette in various telemarketing scenarios.

Explore stress management techniques for maintaining professionalism.

Why buy this Telephone Etiquette Online Training?

Unlimited access to the course for forever

Digital Certificate, Transcript, student ID all included in the price

Absolutely no hidden fees

Directly receive CPD accredited qualifications after course completion

Receive one to one assistance on every weekday from professionals

Immediately receive the PDF certificate after passing

Receive the original copies of your certificate and transcript on the next working day

Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Telephone Etiquette Online Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this course for?

This Telephone Etiquette Online Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.

Aspiring Telemarketers and Sales Professionals.

Customer Service Representatives Seeking Enhanced Communication Skills.

Individuals Looking to Improve Their Telephone Etiquette for Better Customer Interactions.

Business Professionals Interested in Delivering Outstanding Customer Service.

Prerequisites

This Telephone Etiquette Online Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

Customer Service Representative - $25,000 to $45,000/year.

Telemarketer - $30,000 to $55,000/year.

Sales Associate - $35,000 to $60,000/year.

Call Center Supervisor - $40,000 to $70,000/year.

Customer Experience Manager - $50,000 to $90,000/year.

Course Curriculum

Telephone Etiquette Online Training
	Telemarketing and Types of Telemarketing	00:18:00
	Business Practice	01:00:00
	What's Missing in Telephone Communication?	00:15:00
	Verbal Communication Techniques	00:15:00
	Who are Your Customers?	00:15:00
	To Serve and Delight	00:05:00
	Did You Hear Me?	00:15:00
	Asking the Right Questions	00:15:00
	Saying No	00:05:00
	Sales by Phone	00:10:00
	Taking Messages	00:05:00
	Staying Out of Voice Mail Jail	00:05:00
	Closing Down the Voice	00:10:00
	Cold and Warm Calls	00:15:00
	Developing a Script	00:15:00
	Perfecting the Script	00:15:00
	Handling Objections	00:30:00
	Negotiation Techniques	00:15:00
	It's More Than Just a Phase	00:15:00
	Phone Tag and Getting the Call Back	00:00:00
	Stress Busting	00:05:00
	Campaign Delivery	01:00:00
Assignment
	Assignment - Telephone Etiquette Online Training	00:00:00

Course Images

Telephone Etiquette Online Training

By Studyhub UK

Booking options

Highlights

Description

About The Provider

Tags

Reviews