32631 BA courses

The main aim of this workshop is to encourage and enable delegates to present their sales messages stylishly and persuasively to expert buying audiences and improve their conversion rates. The focus is placed firmly on performance and creativity in top level presenting. It is aimed at experienced sales professionals who are expert at selling but need to be able to present and pitch for business at high skill levels in order to land major accounts. Delegate numbers will be restricted to 4 people. Delegates should be willing and be prepared to give video-recorded presentations as part of the course. COURSE SYLLABUS The syllabus of the Sales Presenting course is comprised of two modules, covering the following: Module One Components of Top Presenting * Preparation and performance in presenting * Being stylish and compelling * Differentiation, risk-taking and presenting * Connecting with your audience * Achieving impact and drama * Creating a buying emotion * Getting out of a comfort zone * First delegate presentations Module Two Pitching in Teams * Getting your act together - the plan * Looking and sounding like a team * The buyer's perspective * Getting your moves right - choreography * Dealing successfully with questions * Rehearsing to succeed * Second delegate presentations -------------------------------------------------------------------------------- DRAGON'S DEN EXERCISE The delegation is split into two groups, each with a specific product or service to win the Dragons' investment. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an "I'm in" or an "I'm out" reply. A full debrief is then conducted covering: * Planning * Commercial consequences * Putting forward a business case * Critical thinking * Negotiating * Selling skills * Presentation skills * Profile building SCHEDULED COURSES This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Master the some of the West End and Broadway’s favourite show tunes by joining our musical theatre singing courses. By attending, you can be assured to learn the correct techniques from day one and enjoy incredible singing lessons. Ideal for those who dream of being part of the show!

Understand what diversity and inclusion is and how to manage it affectively in the workplace. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) Diversity and Inclusion in the workplace will help you develop an understanding of why diversity and inclusion is important to a business, what it is and how individuals and teams can work effectively together and harness the power that comes from valuing diversity and promoting inclusion. OBJECTIVES  By the end of the course you will be able to: * Describe why diversity and inclusion is important in teams and organisations * Explain and overcome unconscious bias and other beliefs that cause exclusion and impact the workplace * Recognise your own diversity and understand the value of diversity and inclusion in teams * Develop an Action Plan to create an inclusive work climate CONTENT UNDERSTAND DIVERSITY AND INCLUSION * What the Equality Act 2010 says about diversity * Understanding protected characteristics * Learn how to create an optimum climate to unlock the power of a diverse teams UNDERSTANDING YOURSELF AND UNCONSCIOUS BIAS  * Identify your own unique characteristics and how these could impact your performance * Examine self-limiting beliefs and how these can impact personal performance * Experience how unconscious bias impacts our information gathering, problem solving, judgement and decision making CREATING A DIVERSE AND INCLUSIVE TEAM CLIMATE * Understand the importance of respect, the role of trust and what valuing diversity really means * Apply the ABC Model to the creation of a diverse climate: * Awareness – be alert, self-aware and aware of others * Boundaries – understand how things can go wrong when working with others: boundaries, banter and bullying * Coaching – learn listening and coaching skills to promote inclusion * Create an achievable, personal action plan that can be applied immediately in the workplace to improve diversity, promote teaming and create an inclusive work climate

PAYROLL COURSES IN LONDON | ONLINE COURSES | DISTANCE LEARNING Course Overview: Broken down into practical modules this course is a very popular and well-received introduction to moving from manual payroll to computerised payroll, and it incorporates all the new government requirements for RTI reporting Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. What support is available? Free high-quality course materials * Tutorial support * Highly equipped IT lab * Student Discount with NUS card * Exam fees and exam booking service * Personalised individual study plan * Specialist Career Management service * State of the Art Virtual Learning Campus * Free Sage Payroll Software Duration 6 Weeks Study Options Classroom Based - Osborne Training offers Daytime and Weekend sessions for Payroll Training Course from London campus. Online Live - Osborne Training offers Live Online sessions for Sage Payroll Training Classes through the Virtual Learning Campus. Distance Learning - Self Study with Study Material and access to Online study Material through Virtual Learning Campus. Benefits for Trainees Sage Payroll Qualifications open new doors to exciting careers, as well as extending payroll skills if you are currently employed. * State of the Art Virtual Learning Campus * Start your own payroll bureau * Work in small businesses * A payroll career can lead to great things * Update your knowledge of Sage payroll * Improve your employability prospects * A career path into payroll * Ideal Continuing Professional Development course * Gain a qualification to boost your CV * Option to gain IAB accredited qualification * Start your training immediately without having to wait for the new term to begin Certification You will receive a certificate from Osborne Training once you finish the course. You have an option to get an IAB Certificate subject to passing the IAB exam or Sage certified exam. Syllabus * Advanced processing of the payroll for employees * Preparation and use of period end HMRC forms and returns * preparation of internal reports * Maintaining accuracy, security and data integrity in performing payroll tasks. * Deductions - Pension schemes and pension contributions * Processing the payroll -complex income tax issues * Processing Payroll Giving Scheme * Processing Statutory Adoption Pay (SAP) * Advanced Income tax implications for company pension schemes * Student Loan repayments * Processing Holiday Payments * Processing Car Benefit on to the Payroll System * Attachment of Earnings Orders & Deductions from Earnings Orders * Leavers with complex issues * Advanced processing of statutory additions and deductions * Recovery of statutory additions payments - from HMRC * Completing the processing of the payroll * Complex Reports and payments due to HMRC * Introduction to Auto-enrolment * Cost Centre Analysis * Advanced, routine and complex payroll tasks * Calculation of complex gross pay

Before you can effective lead others, you must first lead yourself. This 12 module program will help you develop in the following areas: Self Knowledge & Emotional Intelligence Identifying your strengths and building on them Values and Personal Mission Statement Self-motivation and personal goals Taking personal responsibility Discovering your purpose Authentic leadership and influencing others

Investigate and recognise the role of project sponsor and the importance of the relationship between sponsor and project manager and how this can be improved. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This workshop is designed to investigate, understand and develop the role of the project sponsor. By taking elements of effective governance from the guidance published by the APM (Association for Project Management) and Axelos Managing Successful Programmes, an improved project sponsor capability can be developed. The workshop will also explore the importance of the relationship between sponsor and project manager and how this can be improved. Whilst predominately designed for the project sponsor role, there is provision for a discussion with project manager representatives to agree an action plan to improve the delivery of projects within an organisation. OBJECTIVES  By the end of the course you will be able to: * Describe and commit to the role of the Project Sponsor * Identify the key principles of governance that can contribute to success * Describe the environment in which the projects are delivered * Explain the financial and resource constraints within the project environment * Define the criteria used for project selection * Identify the expectations of key stakeholders and develop a clear communication plan to engage with them * Identify and resolve areas of conflict * Describe the relationship with the Project Manager * Create an effective environment and relationship for project success CONTENT INTRODUCTION * The Project Environment * The Principles of Governance * The background to the training ROLES * The Project Sponsor * The Project Manager * The Project Board SPONSOR RESPONSIBILITIES  * Defining Project Selection Criteria and Prioritisation * Business Case and Justification * Finance and Funding * Resourcing the projects * Stakeholder Engagement * Project Governance * Resolving conflict between stakeholders * Benefits Realisation * Capitalising the lessons learned during project reviews DELIVERING SUCCESS * The relationship with the Project Manager and team * Action Plan for the future The workshop will use case studies drawn from previous client projects, both successful and less successful.

Encourage people to think about how they can improve their performance through asking questions and coaching effectively. -------------------------------------------------------------------------------- Course overview Duration: 1 day (6.5 hours) This workshop is suitable for anyone who is in a first line manager position looking to develop their coaching skills. The focus of the workshop is on understanding how coaching supports other management techniques, how it develops people and their performance, and how best to use coaching with your team. Objectives  By the end of the course you will be able to: * Define what coaching is and how it differs from and complements other management techniques * State the benefits that coaching has for team members, managers and the business * Use the key skills of coaching * Implement strategies to deal with resistance to coaching * Give feedback effectively while coaching * Practice your coaching skills with real-life situations Content WHAT IS COACHING * How does coaching differ from mentoring, training, counselling? * Giving advice vs coaching – The Power of 3 * How does coaching support performance? * Coaching as a leadership style BENEFITS OF COACHING * What are the benefits of taking a coaching approach for  * Team members * Managers * The wider organisation KEY SKILLS * How to build rapport for a positive coaching relationship * Effective listening – understanding and practising the different levels involved in active listening * Smart questioning * The power of observation – reflecting back what isn’t being said * Practical application throughout THE GROW MODEL FOR COACHING * Understanding how to use the GROW model * Types of questions to use at each stage * Demonstration and practice RESISTANCE FOR COACHING AND STRATEGIES * Why might people be resistant to coaching? * The role of “experts”, self-talk and self-concept in our thinking * Expanding comfort zones * Contracting and ethics FEEDBACK/DIRECTIVE COACHING * Directive vs Non-Directive Coaching * How and when to give feedback when coaching * A feedback model * Practice * Action Planning

We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety.   This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it?  -------------------------------------------------------------------------------- LENGTH 2 Days NEXT COURSE START Enquire for more information COURSE DELIVERY Self-Paced Online, In Company -------------------------------------------------------------------------------- SUITABILITY - WHO SHOULD ATTEND? WHO SHOULD ATTEND AND WHY? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can manage Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. TRAINING COURSE CONTENT * Using the 'Moccasin Approach'® to clean our personal and organisational communication * LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? * Accountability and Responsibility raises its head in Communication. It has to. * Bias, unconscious bias and its impacts on our communication. * The conundrum of communicating with others and their styles (The TRAP). * How would my perfect Manager/Leader communicate with me? * Nonverbal communication (body language), rapport, Clean Communication. * Negative communication can go viral (Self-Fulfilling Prophecy). * Reflections, findings and goals (individual and team). * Meeting our workshop objectives by listing five areas for development. COURSE DELIVERY DETAILS This Workshop is usually one day in duration, focussing solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, at the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Our course empowers you to handle workplace issues effectively and fairly. Learn best practices, procedures, and communication skills to maintain a harmonious and compliant workplace. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This course will enable participants to manage disciplinary and grievance issues effectively. The emphasis is on the use of a structured approach where positive action and problem-solving is highlighted as a priority. The course will build knowledge, skill and confidence in handling these areas objectively, fairly and appropriately in line with policies/procedures, best practice and legal requirements. OBJECTIVES  By the end of the course you will be able to: * Describe the purpose of disciplinary and grievance procedures and how these relate to relevant laws and other procedures * Know your role as managers in fairly and consistently applying the procedures at the informal and formal stages * Explain the grounds for disciplinary or grievance action and the need to collect, assess and present evidence * Describe the structure and roles of disciplinary meetings * Explain of the basis for reaching fair and reasonable decisions and possible remedies and penalties * Describe the grounds and procedure for appeals CONTENT Disciplinary Procedures * Employment Contract – what an employee and employer expect and how to manage when broken. * Natural Justice – ensuring ‘fair play’. * Misconduct v Capability - what is the difference and which process should be used to manage both. * Informal v Formal Action – understanding the processes for both informal and formal disciplinary actions. * Suspensions – when, why and how to suspend an employee. * Investigations – how to undertake a robust investigation and what to include in the report. * Disciplinary Meeting – how to conduct the meeting, the different roles involved. * Appeals – understanding how people can appeal and the process to appeal. Grievance Procedures * What the law requires – what are the legal requirements for handling a grievance. * Informal v Formal Action – understanding the processes for both informal and formal grievance procedures. * Conducting the hearing – how to undertake a robust hearing and who should be involved. * Appeals - how can people appeal and what is the process.

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. OBJECTIVES  By the end of the course you will be able to: * Utilise influencing skills to pre-empt and defuse conflict * Resolve conflict by choosing the right approach * Recognise the impact of non-verbal communication in managing conflict * Use language skills necessary to get you message across in the ‘right’ way * Present your case in a reasonable and responsible manner * Identify behaviours that can help or hinder interactions with others * Apply different techniques for managing conflict positively and for dealing with aggression CONTENT DEVELOPING INFLUENCE  * Networking * Sources of influence * Influencing techniques EFFECTIVE BEHAVIOUR * Choosing the right approach * Techniques to pre-empt or defuse conflict * Behavioural styles and their impact on working relationships * Triggers to aggressive behaviour * Managing conflict flash points * Dealing with different behaviour types DEVELOPING SKILLS   * Communication skills in conflict situations * Using the right language * Verbal and non verbal communications * Managing our body language * Your conflict management style analysis * Thomas Killman Conflict Handling Instrument * Working in groups * Practical exercises and case studies * The language of mediation * Transactional Analysis PRACTICAL * Practical exercises * Case studies * Personal action planning