50 Attention courses in Bristol

Organisational retreat, organisational seminar, executive development,

Learning Centre Support Specialist, Learning Support Assistant,

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

OVERVIEW This one day Accident Investigation course will give participants the necessary information and skills to enable them to carry out a thorough and effective accident investigation. DESCRIPTION This course will provide attendees with the necessary information and skills, to reach the right conclusions, make effective, practical recommendations and thereby make a significant contribution to improving workplace health and safety. Topics covered: * Accidents & Accident Causation – If an organisation does not properly control risks, the outcome of an accident often depends on chance. Because the outcome of an accident cannot be accurately predicted, the only way to effectively reduce accidents is by controlling the underlying causes of all the different accident types. * Accident Reporting Process – Reporting of Injuries, Diseases & Dangerous Occurrences Regulations 1995 (RIDDOR) * The Process – You have 2 top priorities when you are first notified of an accident. The first is to the injured person to ensure that appropriate medical attention is available. The second priority is then to ensure that the area is made safe to ensure no other persons are injured * Accident Investigation – Every employer has a Moral, Legal & Economic obligation to protect the health and safety of employees while at work * The Cause of Accidents – During an accident investigation you will be looking for the unsafe acts and the unsafe conditions which contributed to the accident. If you carry out the investigation effectively, then you will find the root cause or causes of the accident * Facts to be Collated – When you conduct an accident investigation you should be seeking to obtain information on unsafe acts, unsafe conditions, immediate failures and latent failures. To find out these various elements of the accident you need to ask the questions who, where, when, and what, which will give you details of the event * Reaching Conclusion – Identifying all the failure modes, satisfy all the answers to what, where, why, who etc., and thus identify all the causes of the accident * Review of Session – Creating an action plan to embed learning. WHO SHOULD ATTEND Managers, leaders, trainers, health and safety officers and anyone involved in health and safety training and/or procedures. REQUIREMENTS FOR ATTENDEES None.

OVERVIEW This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. DESCRIPTION The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: * Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. * An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. * Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. * Why People Buy – A look at the reasoning behind people’s purchasing decisions. * How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. * Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. * Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. * Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. * Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. * Methods of Improving the Way You Sound – 10 key tips on vocal improvement. * Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. * Features and Benefits – How to practically apply them in a sales scenario. * Logical and Emotional Purchasing – A further look at the reasons we buy. * Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. * Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. * Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. WHO SHOULD ATTEND THE COURSE? Anyone who handles inbound or outbound sales calls over the telephone. REQUIREMENTS FOR ATTENDANCE No prerequisites required.

Data analysis translates numbers and data into information that can be used to solve problems or track business performance. Data analysis produces graphs, charts, tables and reports. Data analysis is in high demand across all sectors, such as finance, consulting, manufacturing, pharmaceuticals, government and education. The ability to pay attention to detail, communicate well and be highly organised are essential skills for data analysts. They not only need to understand the data but be able to provide insight and analysis through clear visual, written and verbal communication. This course provides the knowledge and skills to help you hone your data analysis skills.

Anaphylaxis is a severe and life-threatening allergic reaction, which requires immediate medical attention. With the number of sufferers increasing each year, it is extremely important to know what to do when faced with this acute emergency condition.  The QA Level 2 Award in Basic Life Support and Management of Anaphylaxis (RQF) qualification has been designed for those who have a specific responsibility at work, at home or in voluntary and community activities, to provide basic life support and manage anaphylaxis when dealing with an emergency. Successful candidates will be able to recognise the signs and symptoms of anaphylaxis, and will be equipped with the vital skills needed to administer safe, prompt and effective treatment.

The guided imagery and visualisation techniques you will learn on this workshop are essential for helping people successfully overcome depression, addictions, anxiety and more…. -------------------------------------------------------------------------------- * Accredited CPD Certificate : 6 hours * Length 1 day (9.30am - 4.00pm) -------------------------------------------------------------------------------- WHY TAKE THIS COURSE This new workshop delves deeper into this essential therapeutic skill’s power and flexibility – you will learn a variety of guided imagery techniques that are highly effective at helping people move on from problem behaviours, reframe life circumstances, lower emotional arousal, make therapeutic lifestyle changes, increase resilience and more. Building on the skills learnt on Guided Imagery and Visualisation for therapeutic change (‘Day 1’), this second workshop focuses specifically on the techniques that allow clients to move forward from depression, overcome anxiety and combat addiction. We also look at how to introduce helpful new understandings to clients in a way that overcomes resistance. Strong emotions focus and lock attention keeping people trapped or stuck – so this hands-on training also gives you the opportunity to further develop your therapeutic abilities to help people rehearse in their imagination any desired change to their behaviours and/or feelings, which dramatically increases the likelihood of those changes taking place in ‘real life’, and then being maintained in the future. Guided imagery, as taught on Day 1 is one of the most powerful psychotherapeutic tools available to us; Day 2 will allow you to develop your ability to use it flexibly and successfully in a range of different client presentations. These are essential skills to have in your therapeutic ‘toolkit’. * Please Note: counter-conditioning was previously taught on our pre-2023 Stopping Addictions [https://www.humangivens.com/college/stopping-addictions-workshop/] workshop. > Ros has a lovely delivery style that’s very inspiring and left me with so many > ideas going forward... > > MARY FLYNN, GUIDED IMAGERY AND VISUALISATION FOR THERAPEUTIC CHANGE   WHAT WILL YOU LEARN * How to use the brain’s powerful internal ‘reality generator’ to enable clients to make desired change in their lives * Invaluable ways to enable a client to approach situations with confidence and overcome situational anxiety * Powerful ways of using this skill to help a client take the ‘first steps’ out of depression * An effective technique (counter-conditioning*) which increases likelihood of success when working with clients struggling with addiction * Understanding of how to use guided imagery effectively when supporting a client with behaviour change of any kind * The use of metaphor within guided imagery; how to craft powerful extended metaphors which take into account a client’s individual model of reality * Training and practice in using these techniques * Greater confidence in working flexibly with this technique so as to respect each individual client’s model of reality * Powerful ways to introduce helpful ideas to a resistant client without breaking rapport * Supervised practice in specific techniques for work with a range of presentations * How to use healing trance states to reframe difficult life circumstances and build hope using the client’s own resources * Specific techniques that can be used to manage pain, or work with anxiety or any other strong state of distress * Increased understanding of trance states and their role in everyday life A scientifically-sound knowledge of why the various techniques and skills you will gain are so valuable * A range of ways to help people improve their performance – sports, public speaking etc. * The opportunity to experience for yourself specific new techniques within guided imagery and visualisation Dates and venues [https://www.humangivens.com/college/guided-imagery-techniques/#price] -------------------------------------------------------------------------------- GOOD TO KNOW To attend this course you need to have plenty of experience in using guided imagery and visualisation for relaxing clients or to have completed our Guided Imagery and visualisation for therapeutic change [https://www.humangivens.com/college/guided-imagery-and-visualisation-workshop/] (Day 1) course. (If you are taking the HG Diploma, you will need to attend both days, as both count towards Part 1 of the Human Givens Diploma [https://www.humangivens.com/college/diploma/].) The additional skills you will learn on this second day are introduced on the following courses as integral to effective treatment for the conditions they cover: * Stopping Addictions: effective treatment and recovery [https://www.humangivens.com/college/stopping-addictions/] * How to Lift Depression [https://www.humangivens.com/college/lift-depression/] * Overcoming Self-harm [https://www.humangivens.com/college/self-harm-workshop/] Please note:  The counter-conditioning technique was previously taught on our ‘Stopping Addictions’ workshop. This changed from January 2023. -------------------------------------------------------------------------------- COURSE PROGRAMME The ‘Guided Imagery and Visualisation Additional Techniques’ course starts at 9.30am and runs until 4.00pm. * From 8.30am Registration (Tea and coffee served until 9.25am) * 9.30am Reality Generator: a powerful way of rehearsing new behaviours and feelings * 11.00am Discussion over tea/coffee * 11.30am Introducing new, more helpful patterns and overcoming resistance * 1.00pm Lunch (included)  * 1.45pm Working with addiction and behaviour change * 2.45pm Discussion over tea/coffee * 3.00pm Working with addiction and behaviour change – continued * 4.00pm Day ends -------------------------------------------------------------------------------- WHO IS THIS COURSE SUITABLE FOR? * Anyone who has already attended Guided Imagery and Visualisation for Therapeutic Change (Day 1) or who has experience in using guided imagery and visualisation to induce a relaxed state in their clients * Anyone, with the above skills, who wants to help people effectively and for the long-term, particularly those working in mental and physical healthcare, or with addictions or self harm * Psychotherapists, counsellors and mental health workers (who also have the above skills) who work with a wide range of conditions and would like to ensure long-term behaviour change * Trained hypnotherapists looking to add these techniques to their existing skillset. -------------------------------------------------------------------------------- This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

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