Learning Centre Support Specialist

Who Should Attend and Why?

Who? 

Anyone who works in a Learning Centre or other educational setting where the monitoring and coaching of learners may be required.

Why? 

One could argue that the perfect attendee in a Learning Centre is the one who comes in, manages everything by themselves and leaves without any need for assistance. If you have many of these, you are indeed blessed.

Turning your attention to the others who do occasionally or often need your assistance, these are the people we must feel confident we can manage in the right way.

Our informal approach to the course and to managing a Learning Centre and the learners who visit it will prepare even the newest Support Specialists for most situations within their working environment.

It is important that your learners complete their courses in good time, so ensuring people have the required skills means our completion rate should be excellent.

• We dip into Emotional Intelligence, what it is, its ingredients and how we can use it.
• We ask all the Support Specialists to analyse everything you do to identify your many roles.
• We discuss our SAS feedback model and help everyone understand why it is so powerful.
• We discuss our Coaching Structure and how it can be adapted depending on the situation and learners' needs.
• We investigate the issue of challenging learners, why they can be challenging and what approaches Support Specialists can take to manage this.
• We discuss learner engagement and how we can motivate or demotivate people using our centres.
• We discuss the many question techniques and their uses but focus on the Reasoning Questions for use in the coaching aspect of the last day and, more importantly, back in the centre.

When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.

Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.

We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.