122 Courses

This course focus is the management process and leadership skills necessary to anticipate, plan for and manage your organization's communications through a crisis. The course is built around the Crisis Communications section of ISO 22361, the new international standard for Crisis Management. This course includes the CCCM (Certified Crisis Communications Manager) exam and designation for free ($ 500 value). The course does not take you step-by-step how to fill in a template. Instead, you will learn how to protect and manage your organization’s reputation, how to identify and influence the ways organizations represent themselves to various stakeholders, how to prepare your organization for any media or social media crisis, and the best principles and best practices for developing an effective Crisis Communications Program for your organization. This course is designed first and foremost for executives, marketing managers, communications staff, business continuity practitioners, emergency managers, Crisis Management Team and Business Continuity Management Team members and their support staff. It is highly useful for health and safety staff, first responders, line managers, auditors, administrative and professional staff. At the conclusion of this course, participants should: - have a solid understanding of the overall Crisis Management lifecycle - know how to create an effective Crisis Management Communications structure within their organization - understand the key components of a Crisis Communications program including social media - successfully challenge the CCCM (Certified Crisis Communications Manager) exam The CCCM is one of the professional designations offered by the National Institute for Business Continuity Management (NIBCM.net). The exam is comprised of 100 Multiple Choice and T/F questions. You have 90 minutes to complete the exam. In order to obtain the CCCM designation, you must obtain a pass mark of at least 70%. This online course has content equivalent to our 3-day in-person CMC-601 course. The course is comprised of 23 lessons, each being 1/2 hour or so in length, plus additional, optional 'homework' assignments, activities, and downloadable tools including templates. The course also provides for regular asynchronous interaction with the course instructor for assignments and any questions that may arise. CONTENT INTRODUCTION TO CRISIS MANAGEMENT Lesson I - Introduction to Crisis Management Lesson 2 - Evolution of Crisis Management Lesson 3 - Towards a Crisis Management Standard Practice Test 1 CRISIS COMMUNICATIONS Lesson 4 - Pre-Crisis Communications Lesson 5 - Pre-Crisis Communications (cont'd) Lesson 6 - Managing Relationships and Reputation Lesson 7 - Key Roles Practice Test 2 Lesson 8 - Crisis Communications Strategy Lesson 9 - Crisis Communications Strategy (cont'd) Lesson 10 - Key Principles and Activities of Crisis Communication Lesson 11 - Key Principles and Activities of Crisis Communication (cont'd) Lesson 12 - Key Principles and Activities of Crisis Communication (cont'd) Practice Test 3 Lesson 13 - Consistency of Message Lesson 14 - Barriers to Effective Commnication Lesson 15 - Barriers to Effective Communication (cont'd) Lesson 16 - Social Media - Opportunities and Threats Lesson 17 - Social Media - Opportunities and Threats (cont'd) Practice Test 4 Lesson 18 - A Crisis Communication Plan BEST PRACTICES FOR CRISIS MANAGEMENT AND CMMUNICATIONS Lesson 19 - Crisis Management Best Practices Lesson 20 - Crisis Communications Best Practices BONUS LESSONS Bonus Lesson 21 - Pandemic Planning Bonus Lesson 22 - Cyber Security and Crisis Management Bonus Lesson 23 - Cyber Security and Crisis Management (cont'd) CCCM EXAM CCCM Practice Exam CCCM Exam COMPLETION RULES You must complete the test "CCCM Exam"

DESCRIPTION Do you want to learn how to face crisis time in your organisation? How to proactively defend media with clear, understandable, and exact quotes? If so, take a look at our well-designed Media Crisis Communications course. It will guide you on your further quest regarding this field. The contents of the course aim to prepare you for how to face press conferences, create media statements and messages, and deliver important information during public relation crisis. It also assists you in preparing plans and enables you to identify the approximate reason and time of the crisis to take proper action. The course aims to make you confident in front of a camera, capable of managing crisis communication, and responsible for shielding the reputation of the organization vibrantly. ASSESSMENT: This course does not involve any type of assessment. CERTIFICATION: After completing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Media Crisis Communications is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Media Crisis Communications is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. You Can Handle a Media Crisis and Come Out Ahead This Crisis Will Make You Stronger - Public Relations FREE 00:04:00 Creating Your Winning Message 00:08:00 Let the Whole World Know - Distributing Your Message 00:16:00 The Biggest Crisis Blunders to Avoid - Public Relations 00:12:00 The Real Secret to Being Prepared for a Crisis: Practice on Video 00:05:00 Feedback 00:01:00 Final Public Relations Tips 00:04:00 If You Like to Learn by Reading 00:01:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

ARE YOU CONFIDENT YOUR ORGANISATION COULD COPE IF A BAD NEWS STORY WENT VIRAL AND YOU WERE BESIEGED BY THE MEDIA? Would you be able to fend off a determined and aggressive journalist, take control and deliver your key messages? Our crisis communications courses show you how to cope when your organisation is under fire, and protect your good name. We can: * Train your spokespeople to handle challenging interviews, pitting their wits against a hostile reporter * Train your PR team to manage communications during an unfolding crisis * Deliver a fast-paced crisis simulation where your team have to decide how to handle the press during an unfolding emergency * Facilitate a crisis strategy workshop, where we work together to develop your crisis communications strategy All of our crisis communications courses are bespoke, so we will design each one to meet your specific needs. Areas we can cover include: * How a crisis can escalate in seconds * How journalists respond to bad news stories * How to develop effective key messages & write holding statements * How to manage your social media * How to take control of an interview and get your message across * How to handle press conferences and doorsteps VENUE We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

The Media Crisis Communications is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification.      This Media Crisis Communications consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. WHY CHOOSE THIS COURSE * Earn an e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment CERTIFICATION Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. COURSE CONTENT Media Crisis Communications This Crisis Will Make You Stronger - Public Relations 00:04:00 Creating Your Winning Message 00:08:00 Let the Whole World Know - Distributing Your Message 00:16:00 The Biggest Crisis Blunders to Avoid - Public Relations 00:12:00 The Real Secret to Being Prepared for a Crisis: Practice on Video 00:05:00 Feedback 00:01:00 Final Public Relations Tips 00:04:00 If You Like to Learn by Reading 00:01:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

In the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. While Airport Managers have only to consider accidents on or close to their own airport, Airline Managers are not so lucky, about half of their incidents and accidents will occur away from their home airport. The Crisis Communications Traning for Airline Executives is designed to provide you with both theory and the opportunity to practise your role in secure, simulated conditions, promote effective team and individual performance in a crisis. You will learn how to prepare messages (in advance) for any airline crisis, how to make the media realize you are being transparent and helpful, how to avoid the common blunders made by other airline executives in times of crisis, how to answer tough questions in times of crisis, how to speak in sound bites and get the quotes you want. WHAT WILL I LEARN? * Being able to Manage Crisis Communications * Know how to appear Confident * Prepare Messages for passengers * Speak in Sound Bites * Handle tough questions Overview Crisis Communications Training for Airline Executives Intro 00:03:00 Crisis Communications Training for Airline Executives TV and the Visual 00:03:00 Crisis Communications Training for Airline Executives 4 Goals 00:03:00 Creating Your Message 00:08:00 The Biggest Blunders to Avoid 00:12:00 Crisis Communications Training for Airline Executives 1st Crisis Scenario 00:02:00 Practice on Video 00:05:00 Closing Thoughts Crisis Communications Training for Airline Executives Conclusion 00:02:00 Feedback 00:01:00 Course Certification

Every day we see companies in crisis and managers at the mercy of the media due to product recalls, accidents and scandals. This Crisis Communications How to Survive a Crisis in the Media will not only provide you with the necessary skills to deal with negative coverage, but hit the headlines for all the right reasons. Through the Crisis Communications How to Survive a Crisis in the Media you will learn how to prepare and deliver messages to the media in a time of crisis. How to plan for press conferences, media statements, messages and sound bites will be covered. You will learn how to prepare and deliver messages to the media in a time of a Public Relations crisis. Crisis communications requires a plan that covers every aspect of message development, rehearsal, and media management. This course is ideal for CEOs, PR managers, crisis managers, and anyone who is responsible for the reputation of an organization. WHAT WILL I LEARN? * Being able to Manage Crisis Communications * Know how to appear Confident on Camera * Prepare Messages * Speak in Sound Bites * Handle tough questions REQUIREMENTS * Video Camera (cell phone or webcam will work) WHO IS THE TARGET AUDIENCE? * CEOs * CFOs * Business owners * Political leaders * PR executives * risk managers * crisis managers * Investor relations executives You Can Handle a Media Crisis and Come Out Ahead This Crisis Will Make You Stronger - Public Relations FREE 00:04:00 Creating Your Winning Message 00:08:00 Let the Whole World Know - Distributing Your Message 00:16:00 The Biggest Crisis Blunders to Avoid - Public Relations 00:12:00 The Real Secret to Being Prepared for a Crisis: Practice on Video 00:05:00 Feedback 00:01:00 Final Public Relations Tips 00:04:00 If You Like to Learn by Reading 00:01:00 Course Certification

DESCRIPTION Aviation accident most often draws a great public interest. The news run after the air with the help of the media. They set a thousand questions pointing at airlines, airport, pilot, and manufactured equipment. Do you want to learn how to tackle these various problems? If so, look at the Airline Crisis Communication course, it will navigate you on your further quest. The course aims at removing your nervousness, lack of confidence to face media strongly during airline crisis situation. The Airline Crisis Communication course enables you how to make a strong plan, reasonable explanation, and provide the exact message to media. The purpose of the course is to enhance your confidence, analytical ability, and logical statement considering the issue for the betterment of organizational reputation so that you can strongly face the media. ASSESSMENT: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. CERTIFICATION: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Airline Crisis Communication is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Airline Crisis Communication is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Crisis Communications Training for Airline Executives Intro 00:03:00 Crisis Communications Training for Airline Executives TV and the Visual 00:03:00 Crisis Communications Training for Airline Executives 4 Goals 00:03:00 Creating Your Message 00:08:00 The Biggest Blunders to Avoid 00:12:00 Crisis Communications Training for Airline Executives 1st Crisis Scenario 00:02:00 Practice on Video 00:05:00 Closing Thoughts Crisis Communications Training for Airline Executives Conclusion 00:02:00 Feedback 00:01:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Airline Crisis Communication is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification.      This Airline Crisis Communication consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. WHY CHOOSE THIS COURSE * Earn an e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment CERTIFICATION Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. COURSE CONTENT Overview Crisis Communications Training for Airline Executives Intro 00:03:00 Crisis Communications Training for Airline Executives TV and the Visual 00:03:00 Crisis Communications Training for Airline Executives 4 Goals 00:03:00 Creating Your Message 00:08:00 The Biggest Blunders to Avoid 00:12:00 Crisis Communications Training for Airline Executives 1st Crisis Scenario 00:02:00 Practice on Video 00:05:00 Closing Thoughts Crisis Communications Training for Airline Executives Conclusion 00:02:00 Feedback 00:01:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

IF YOU GOT A CALL FROM A TV PRODUCER ASKING YOU TO APPEAR ON NEWSNIGHT, WOULD YOU SAY ‘YES’?  AND IF YOU DID, COULD YOU MAKE YOUR ARGUMENT IN A WAY THAT CAPTURED THE ATTENTION OF THE AUDIENCE WITHOUT BEING INTERRUPTED?  Our media training courses are aimed at senior spokespeople and experts who give interviews on TV, radio or in print. We equip them with the skills and confidence to take control and give engaging, memorable and effective performances in which they deliver their key messages, no matter what the circumstances. Highly interactive and practical, each course includes a series of realistic print, radio and television exercises with experienced journalists. We provide immediate feedback following each interview, including techniques for improvement, advice about potential answers and the framing of key messages. WHILE ALL OUR MEDIA TRAINING COURSES ARE BESPOKE, ON A TYPICAL COURSE WE WILL COVER: * how the media operates * how to prepare for interviews * the differences between TV, radio and print interviews * how to conduct different types of interview, such as pro-active, reactive, expert commentator and hostile (crisis communications) * developing key messages which convey your views persuasively * how to take control of an interview, stick to your own agenda and deliver key messages successfully * use of language, body language, dress and delivery After the course, each delegate receives the Rough House Media Toolkit, including written feedback, recorded copies of their interview exercises, the Rough House Media Guide to Interviews and further supporting materials. We also provide a confidential assessment to the PR team of each delegate’s suitability for different types of interview. VENUE We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited