Courses

Become a Certified User Experience Professional Build a career in UX with the world’s only university credit-rated online UX course. Acquire the mindset, the skills and the confidence that make UX designers so valuable. A rewarding and meaningful career awaits. Why become a UX designer? * Be in demand UX is a high-growth sector. The demand for UX designers far outstrips the supply of qualified professionals. * Get well paid UX designers are highly paid. The average entry-level salary for a UX designer in the United Kingdom is £35,465 (PayScale, 2019) * Love your job UX designers make an impact. They solve real-world problems using an exciting mix of research, design, technology and psychology. -------------------------------------------------------------------------------- Study method Online, self-paced Duration 6 months Access to content 12 months Qualification Level 8 Diploma - User Experience Design Awarded by Glasgow Caledonian University Regulated by SQA Additional info Exam(s) / assessment(s) is included in price Tutor is available to students -------------------------------------------------------------------------------- DESCRIPTION * Duration: 6 months Get certified in six months following a flexible, structured learning path. * Delivery: Online The course is delivered entirely online, including video modules, mentor-led webinars and support. * Assessment: 2-hour exam Before getting certified, you'll be assessed during a two-hour exam taken online. Outcomes for you * Think like a UX designer; adopt the mindset that sets them apart * Showcase your knowledge with a portfolio of project work * Speak with the confidence that comes from a true, deep understanding of UX * Advance your career with job-ready skills * Complete a university credit-rated course, valued by employers globally * Become a Certified UX Professional Learn with us We’ve worked hard to design the best possible online learning experience for you. As well as an unmatched syllabus, our approach includes: * Projects & portfolio Learn by doing with a series of real-world projects ideal for your UX portfolio. * Mentors & webinars Be guided by our hand-picked, world-class mentors during monthly webinars. * Structure & support Stay motivated with a structured programme supported by fellow students and our customer success team. What you’ll learn We’ve put together a university credit-rated curriculum that’s deep, rigorous and covers everything you need to know to become a certified UX professional and turbocharge your career. * Module 01 - Introduction to UX design * Module 02 - User research * Module 03 - User goals * Module 04 - Structure and navigation * Module 05 - Interactions * Module 06 - Design principles * Module 07 - Design patterns * Module 08 - Mobile * Module 09 - Workflows * Module 10 - Prototyping and wireframing * Projects and portfolio - Projects that build into a portfolio * Exam - 2-hour final exam REQUIREMENTS Background You don’t need experience in design or technology to enrol in our courses, although having one or both is a definite bonus. Our students come from a diverse array of backgrounds, including project management, development, graphic design, product management, business analysis and so on. Commitment You do need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus. Our team will be there to support you along every step of the way but success will come as a result of your own diligence. CAREER PATH * The average salary for entry level user experience designers is £28,000 * The average salary for user experience designers with 1-5 years experience ranges from £29,000 to £50,000 * The average salary for user experience managers/leads is £80,000 Information from LinkedIn Salary Reports, based on real jobs listings.

COURSE INFORMATION This course aims to empower you with the expertise to proficiently navigate process mapping and master the art of crafting Standard Operating Procedures (SOPs) within regulated environments. Whether you're engaged in activities that demand process improvement, continual enhancement, or SOP creation, this course offers invaluable insights tailored to your needs. It caters to individuals tasked with managing, documenting, and implementing processes and SOPs, irrespective of prior experience or skills. Our curriculum does not focus on specific software or approaches, focusing instead on fundamental principles and adaptable concepts applicable across diverse organisational landscapes. BENEFITS INCLUDE: * Hands-on experience in mapping processes * An understanding of how process maps can be used to define, communicate and continually improve complex processes * An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text * An insight into the preparation of concise and user friendly SOPs. THIS COURSE IS STRUCTURED TO ENCOURAGE DELEGATES TO:  * Discuss and develop ideas * Develop a practical approach for creating process maps and writing SOPs * Understand how to use process maps in SOPs effectively * Discuss how process mapping for preparing SOPs can be applied to process improvement for SOPs. IS THIS COURSE FOR YOU? The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation. WHAT WILL YOU LEARN? * Hands-on experience in mapping processes * An understanding of how process maps can be used to define, communicate and continually improve complex processes * An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text * An insight into the preparation of concise and user friendly SOPs. By the end of the course you will be able to: * Create process maps and write clearer more concise SOPs * Understand how to use process maps in SOPs effectively * Understand how process mapping can be applied to process improvement and better SOPs. -------------------------------------------------------------------------------- TUTORS Tutors will be comprised of (click the photos for biographies): LAURA BROWN Director, Laura Brown Training and Development DAVID BUTLER VP of Quality, Resolian -------------------------------------------------------------------------------- PROGRAMME Please note timings may be subject to alteration. DAY 1 09:00 WELCOME, INTRODUCTIONS AND COURSE OBJECTIVES Why Companies manage by process. 10:00 EXERCISE 1 - FIRST STEPS Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners. 10:30 EXERCISE 1 - FEEDBACK 10:45 BREAK 11:00 MAPPING PROCESSES The stages involved in mapping processes including how to construct a SIPOC chart. 11:45 EXERCISE 2 - MAPPING A PROCESS A first opportunity to practice your new process mapping skills. 12:30 EXERCISE 2 - FEEDBACK 13:00 LUNCH 14:00 EXERCISE 3 - DISCUSSION OF OPTIONS FOR FORMAT, STRUCTURE AND LAYOUT What Makes A Good SOP? Discussion of options for format, structure, level of detail of SOPs and the use of process maps for SOP writing. A case study example of a good SOP which uses a flow chart/process map. 14:45 EXERCISE 3 - FEEDBACK 15:00 BREAK 15:15 A CASE STUDY EXAMPLE OF A GOOD SOP THAT USES A FLOW CHART / PROCESS MAP 15:30 EXERCISE 4 Discussion of the content of an SOP using a Process Map 15:35 EXERCISE 4 - FEEDBACK 15:45 KEY WRITING CONSIDERATIONS 16:15 EXERCISE 5 16:45 EXERCISE 5 - FEEDBACK 17:00 CLOSE OF DAY DAY 2 09:00 REVIEW OF DAY 1 09:15 USING METRICS Selecting and using metrics to monitor and improve processes. 10:00 EXERCISE 6 - PRACTICE IN PROCESS MAPPING Creating Process Maps from multi-source information. 11:00 BREAK 11:15 EXERCISE 6 - FEEDBACK 11:45 COMMON PITFALLS Common problems and tips for good Process Mapping. 12:15 DEMONSTRATION OF PROCESS MAPPING ON A PC 12:45 LUNCH 13:30 EXERCISE 7 - MIND MAPPING 14:30 EXERCISE 7 - FEEDBACK 15:00 BREAK 15:15 EXERCISE 8 - USING PROCESS MAPS TO WRITE AN SOP Applying your process mapping skills as part of writing an SOP 15:30 EXERCISE 8 - FEEDBACK 15:45 COURSE REVIEW AND FOLLOW-UP 16:00 CLOSE OF COURSE -------------------------------------------------------------------------------- EXTRA INFORMATION Face-to-face course COURSE MATERIAL Course material will be available in PDF format for delegates attending this course. The advantages of this include: * Ability for delegates to keep material on a mobile device * Ability to review material at any time pre and post course * Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course COURSE MATERIAL This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. THE ADVANTAGES OF THIS INCLUDE: * Ability for delegates to keep material on a mobile device * Ability to review material at any time pre and post course * Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam.   DEVELOPMENT LEVEL Learn

An accredited qualification for current and prospective managers. -------------------------------------------------------------------------------- This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. One of the main responsibilities of a manager is to make sure that employees are satisfied with their job and reaching their full potential. A manager who can energise his or her employees will have a team which has a much greater potential and capability of achieving company goals and objectives. It is therefore vital that a manager has the essential skills to fully support and lead their team to success. This 3-day programme brings together the key leadership skills that you will need to be an effective manager so that you can return to the workplace and deliver tangible results. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- COURSE SYLLABUS The syllabus of the ILM Level 3 Award in Leadership and Management course is split into three main modules, covering the following: MODULE ONE SOLVING PROBLEMS AND MAKING DECISIONS * What is a problem? * How to identify a problem, its nature, scope and impact * Identifying the root cause * Understanding how to interpret information to solve a problem * What is involved in making an informed decision? * Generate ideas/solutions- creative thinking techniques * How to evaluate your options * Finding the critical path * Having confidence to commit to a decision * Planning approach * Communicating the decision * Implementing the plan MODULE TWO UNDERSTANDING LEADERSHIP * What is leadership? * Recognise the differences and similarities between leadership and management * Qualities and skills of a leader * Action Centered Leadership - Team, Task, Individual - John Adair * Varying leadership styles * Evaluating a range of leadership models and their significance for: Task, Performance, Culture, Relationships * Reflect on your own leadership styles and behaviours * Create an action plan to enhance your performance MODULE THREE UNDERSTANDING THE COMMUNICATION PROCESS IN THE WORKPLACE * Identify what is effective communication * Understand the importance of effective communication at work * Recognise the different ways we communicate * Recognise possible barriers to communication and how to overcome them * Johari's window - communication flows * How others will perceive and interpret the information you have provided * Active listening * Developing questioning skills * Understanding the significance of non-verbal communication and body language * Developing sensory acuity and how to use it effectively in the workplace -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/management-training/ilm-level-3-award-leadership-and-management.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- IN-HOUSE COURSES As well as being one of the most popular open courses, we can also arrange this course as an in-house programme for companies and organisations who wish to develop a number of their managers at the same time, and would find an in-house course at their own premises much more suitable. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 2 work-based assignments. Cost: £995 + vat * 07-08 September 2023 * 14-15 December 2023 * 12-13 February 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 2 work-based assignments. Cost: £995 + vat * 05-06 October 2023 * 15-16 January 2024 * 11-12 April 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. The only difference is that we split the course into four half-day sessions to make it easier on your eyes! Cost: £895 + vat * November 2023 - 7th Nov (morning), 7th Nov (afternoon), 8th Nov (morning), 8th Nov (afternoon) * March 2024 - 19th Mar (morning), 19th Mar (afternoon), 20th Mar (morning), 20th Mar (afternoon) * June 2024 - 11th Jun (morning), 11th Jun (afternoon), 12th Jun (morning), 12th Jun (afternoon) -------------------------------------------------------------------------------- Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Official BRCGS Product Safety Management course: Root Cause Analysis Delivered online (Zoom) by a live BRCGS Approved Training Partner. Exam and Certificate fee included in the price.

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Watercolour Techniques for All - 4 week Online Course Tuesday Evenings Via Zoom

Banish those presentation gremlins and communicate with confidence and clarity!

The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP. Delegates successfully completing the e-learning will: Have an awareness of how to correctly identify and select the appropriate form of personal protection against falls from MEWPs. Have a theoretical awareness only of how to check, use, maintain and store a harness and lanyard with manufacturer’s instructions. Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.

Performance and efficiency-enhancing Excel skills for everyday users.

Are you a manager? Have you got pressures and challenges you're not entirely sure how to handle? Are you short of time and even shorter on energy? Would you like a little support, just for you? Look no further! Come and join us for a day of exploration and discussion that blends cutting edge insights with plain old common sense and looks to restore a little calm and confidence to your world.