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Level 2 Microsoft Office Essentials

Overview Construction management is vast, and the global construction market is forecasted to grow by 85% to $15.5 TRILLION worldwide by 2030. The Diploma in Construction Management becomes an essential learning tool for those aspiring to spearhead this growth. This comprehensive course covers all the critical facets of construction management, equipping students with the essential knowledge and in-demand skills to oversee complex Construction projects seamlessly. From understanding the project life cycle to mastering the legal aspects of contracting, this Construction diploma offers a holistic approach to the dynamic world of construction management. Master key areas, from project phases to essential construction management techniques, and propel your career in this dynamic field. Enrol today! Key Features of the Course: FREE Construction Management CPD-accredited certificate Get a free student ID card with Construction Management training (£10 applicable for international delivery) Lifetime access to the Construction Management course materials The Construction Management program comes with 24/7 tutor support Get instant access to this Construction Management course Learn Construction Management training from anywhere in the world The Construction Management training is affordable and simple to understand The Construction Management training is an entirely online Who is this course for? There is no experience or previous qualifications required for enrolment on this Diploma in Construction Management. It is available to all students, of all academic backgrounds. Requirements Our Diploma in Construction Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as: Construction Manager Site Manager Project Manager Quantity Surveyor Estimator Site Engineer Building Surveyor Health and Safety Manager Sustainability Manager General Foreman Course Curriculum 1 sections • 18 lectures • 06:43:00 total length •Module 01: Introduction to Construction Management: 00:19:00 •Module 02: Project Life Cycle and Success: 00:28:00 •Module 03: Cost Management: 00:22:00 •Module 04: Preliminary Site Investigation and Site Organisation: 00:24:00 •Module 05: Site Management: 00:19:00 •Module 06: Planning and Management of Equipment: 00:32:00 •Module 07: Construction Materials Management: 00:22:00 •Module 08: Vendor Analysis in Construction Management: 00:24:00 •Module 09: Construction Procurement: 00:18:00 •Module 10: Stock Control: 00:22:00 •Module 11: Supply Chain Management: 00:21:00 •Module 12: The Main Participators: 00:21:00 •Module 13: Quality Assurance and Customer Care: 00:21:00 •Module 14: Legal Aspects of Contracting: 00:19:00 •Module 15: Human Resources Management: 00:22:00 •Module 16: Risk and Value Management: 00:21:00 •Module 17: Communications, Information and Documentation of Construction: 00:24:00 •Module 18: Health and Safety in Construction Management: 00:24:00

Overview Know your employment law with our UK Employment Law and Employee Rights Diploma course. This UK Employment Law and Employee Rights Diploma course will help you gain a comprehensive understanding of the law for both employers and employees. It will give you an understanding of the law aspects and how to tackle employment law issues with confidence. Upon completing the course, you will have an invaluable outline of UK employment law's essential concepts that you need to know to take up your dream job in the law industry. This UK Employment Law course is designed to cover all aspects of employment law. From understanding basic law principles to exploring complex employment law cases, this course provides an in-depth look at how law is applied in the workplace. With this law knowledge, you will be well-equipped to navigate the law requirements of your job and handle any law challenges that may arise. Enrol now to take the first step toward becoming an expert in employment law. Your future in the law sector starts here with the knowledge and qualifications that only a specialized law course like this can offer. By investing in your law education, you are opening the door to a fulfilling and successful career in law. Learning Outcomes of this Employment Law Bundle: Understand the key principles and regulations of UK employment law. Analyse employee rights and employer obligations under UK employment law. Gain insights into the legal frameworks governing workplace discrimination law. Learn how to apply employment law in handling workplace disputes effectively. Explore the procedures for legal compliance within UK employment law. Develop skills to interpret and implement changes in UK employment law. Key Features of the Employment Law Course: FREE UK Employment Law CPD-accredited certificate Get a free student ID card with UK Employment Law training (£10 applicable for international delivery) Lifetime access to the UK Employment Law course materials The UK Employment Law program comes with 24/7 tutor support Get instant access to this UK Employment Law course Learn UK Employment Law training from anywhere in the world The UK Employment Law training is affordable and simple to understand The UK Employment Law training is an entirely online How will I get my certificate? At the end of the law course, there will be an online law MCQ test which you can take either during or after the UK Employment Law course. After successfully completing the law test, you will be able to order your law certificate. These law certificates are included in the price and serve as a testament to your law expertise. Who is this Employment Law course for? There is no experience or previous law qualifications required for enrollment in this UK Employment Law and Employee Rights Diploma. It is available to all students, regardless of their academic backgrounds, who wish to gain expertise in employment law. Requirements Our UK Employment Law and Employee Rights Diploma is fully compatible with PCs, Macs, laptops, tablets, and smartphones, making it easy to study law wherever you are. This course has been designed to be fully accessible on tablets and smartphones so you can access your law course on Wi-Fi, 3G, or 4G. There is no time limit for completing this law course, so you can study law at your own pace and in your own time. Career Path Having these various law qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring, and many others. Mastering employment law will make you a sought-after professional in industries where understanding law is crucial. This diploma will set you apart in the competitive job market by showcasing your comprehensive knowledge of law. Course Curriculum 3 sections • 13 lectures • 05:59:00 total length •Module 01: Basic of Employment Law: 00:24:00 •Module 02: Legal Recruitment Process: 00:43:00 •Module 03: Employment Contracts: 00:25:00 •Module 04: Employee Handbook: 00:23:00 •Module 05: Disciplinary Procedure: 00:15:00 •Module 06: National Minimum Wage & National Living Wage: 00:37:00 •Module 07: Parental Right, Sick Pay & Pension Scheme: 00:43:00 •Module 08: Discrimination in the Workplace: 00:39:00 •Module 09: Health & Safety at Work: 00:19:00 •Module 10: Dismissal, Grievances and Employment Tribunals: 00:36:00 •Module 11: Workplace Monitoring & Data Protection: 00:15:00 •Mock Exam - UK Employment Law and Employee Rights Diploma: 00:20:00 •Final Exam - UK Employment Law and Employee Rights Diploma: 00:20:00

Overview Ever experienced being stranded & helpless on the road after your car broke down with no hope of any immediate help? And even when the mechanic arrived it was way too EXPENSIVE! If yes, then this is the perfect place for you. Take matters into your own hands by learning to fix your car and save your pocket from getting empty. Also, if you are aiming to become a car mechanic/already working as one, this comprehensive bundle will assist you to become an expert and help you fix any problems whether it's a car or a bike. Key Features of the Car Mechanic Course: FREE Car Mechanic CPD-accredited certificate Get a free student ID card with Car Mechanic training (£10 applicable for international delivery) Lifetime access to the Car Mechanic course materials The Car Mechanic program comes with 24/7 tutor support Get instant access to this Car Mechanic course Learn Car Mechanic training from anywhere in the world The Car Mechanic training is affordable and simple to understand The Car Mechanic training is entirely online How will I get my Car Mechanic certificate? You may have to take a quiz or a test online during or after the Car Mechanic course. After successfully completing the Car Mechanic course, you will be eligible for the certificate. Who is this Car Mechanic course for? There is no experience or previous qualifications required for enrolment on this Car Mechanic and Repair Training. It is available to all students, of all academic backgrounds. Requirements Our Car Mechanic and Repair Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Car Mechanic course, it can be studied in your own time at your own pace. Our Car Mechanic and Repair Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Car Mechanic course has been designed to be fully compatible on tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Car Mechanic course, it can be studied in your own time at your own pace. Career path The Car Mechanic and Repair Training course would be beneficial for any profession or career from any industry you are in such as: Mechanic Car Mechanic LGV Mechanic Car Enthusiast Automotive Mechanic Engineers Car Designers Course Curriculum 12 sections • 12 lectures • 04:45:00 total length •Module 01: Introduction to Safety and Maintenance: 00:06:00 •Module 02: General Maintenance: 00:38:00 •Module 03: Dashboard Indicator Lights: 00:31:00 •Module 04: Tyres: 00:40:00 •Module 05: The Internal Combustion Engine: 00:36:00 •Module 06: The Cooling System: 00:29:00 •Module 07: The Fuel System: 00:30:00 •Module 08: The Electrical System: 00:31:00 •Module 09: The Drive Train: 00:10:00 •Module 10: Brakes: 00:29:00 •Module 11: Buying a Car: 00:05:00 •Assignment - Car Mechanic and Repair Training: 00:00:00

Overview: Phlebotomy is the process of taking our blood sample from the body. The blood sample is usually taken from the arm vein. It is also known as Venipuncture. Blood samples are required to detect and diagnose many health-related issues. Phlebotomy skills are fundamental for healthcare workers. Our Phlebotomy online course will help you understand the basics of phlebotomy step by step. The phlebotomy course aims to thoroughly explain the venipuncture process, including supplies and equipment, safety and infection control, and specimen handling and processing. You will learn the anatomy and physiology of veins and the methods to complete a venipuncture safely and correctly to take a blood sample. So, enrol now! Learning Outcomes of the Phlebotomy Training Course: Gain the knowledge, skills and guidelines to work as a healthcare technician specialising in phlebotomy. Get the primary job responsibilities of a phlebotomist. Accumulate knowledge of Medical Terminology that involves drawing and preparing blood for lab testing. Learn to use blood collection equipment and perform hand hygiene. Discover infection control and safety standards of working as a phlebotomist and how to prevent hematomas and nerve damage. Be updated about modern diagnostic methods and the latest lab technology. Understand more about the precautions required for patients with special needs and appropriate ways to communicate with patients. Key Features of the Phlebotomy Training Course: FREE Phlebotomy Training CPD-accredited certificate Get a free student ID card with Phlebotomy Training training (£10 applicable for international delivery) Lifetime access to the Phlebotomy Training course materials The Phlebotomy Training program comes with 24/7 tutor support Get instant access to this Phlebotomy Training course Learn Phlebotomy Training training from anywhere in the world The Phlebotomy Training training is affordable and simple to understand The Phlebotomy Training training is an entirely online Who is This Course For? This Phlebotomy Training course is perfect for individuals passionate about healthcare and aspiring to embark on a career combining scientific knowledge with patient care. Whether you are a medical student or a healthcare professional looking to expand your skill set, this Phlebotomy Training course will provide you with a solid foundation in phlebotomy and open doors to exciting opportunities in the field. What You Will Learn: Throughout this comprehensive Phlebotomy Training course, you will delve into various topics and modules vital to your understanding of phlebotomy. In the first module, you will explore infection control and risk management, gaining insights into maintaining a safe and hygienic environment for patients and practitioners. In subsequent modules, you will delve into the intricacies of venipuncture techniques, blood collection equipment, patient interaction, and laboratory processes. With a focus on theoretical knowledge and relevant skills, this Phlebotomy Training course will empower you to confidently perform venipuncture procedures and contribute to the accurate diagnosis and treatment of various medical conditions. Why Enrol in This Course: This course is regularly updated to align with industry standards and practices, ensuring you receive the most relevant and up-to-date knowledge. Don't just take our word for it. This Phlebotomy Training course has received top reviews from our learners, who have praised its comprehensive content and ability to provide a solid foundation for a successful career in phlebotomy. Requirements: No prior experience or specific qualifications are required to enrol in this Phlebotomy Training course. However, a passion for healthcare and a genuine desire to positively impact people's lives will serve as your guiding light throughout this journey. Career Path: Upon completing this Phlebotomy Training course, you will be equipped with the necessary skills for various career paths in phlebotomy. Here are seven course-related professions, along with their corresponding average salaries in the UK: Phlebotomist: £22,000 - £26,000 per year Medical Laboratory Assistant: £16,000 - £20,000 per year Blood Donor Technician: £18,000 - £22,000 per year Clinical Research Assistant: £20,000 - £24,000 per year Healthcare Assistant: £17,000 - £22,000 per year Laboratory Technician: £18,000 - £24,000 per year Pathology Collector: £18,000 - £22,000 per year Certification: Upon completing this course, you will receive a CPD certificate, recognised and valued by employers in the healthcare industry. Enrol today and unlock a world of endless possibilities as you become a vital part of the healthcare system and touch lives through the art of blood collection. Course Curriculum 11 sections • 11 lectures • 03:37:00 total length •Introduction to Phlebotomy: 00:17:00 •Blood Circulation, Function, and Composition: 00:27:00 •Phlebotomy Equipment: 00:16:00 •Routine Venipuncture: 00:24:00 •Venipuncture Complications and Pre-Examination Variables: 00:26:00 •Dermal Puncture: 00:14:00 •Quality Assessment and Management in Phlebotomy: 00:19:00 •Special Blood Collection Procedure: 00:15:00 •Infection Control and Risk Management: 00:19:00 •Mock Exam - Phlebotomy: 00:20:00 •Final Exam - Phlebotomy: 00:20:00

Payroll Management

Overview: This comprehensive course on Engineering Calculus Made Simple (Derivatives) will deepen your understanding of this topic. This comprehensive Engineering Calculus course covers all the critical facets of Engineering Calculus, equipping students with the essential knowledge of Engineering Calculus to oversee complex Engineering calculations seamlessly. From understanding Integration & Derivation to mastering Differential Calculus, this Engineering Calculus diploma offers a holistic approach to the dynamic world of construction management. After successful completion of this Engineering Calculus course, you can acquire the required skills in this sector. This Engineering Calculus Made Simple (Derivatives) comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. Master key areas, of Engineering Calculus, and propel your career in this dynamic field. So enrol in this Engineering Calculus course today to fast-track your career ladder. Key Features of the Electrician (Electrical Training) with Electrical Engineering Bundle: FREE Electrician (Electrical Training) with Electrical Engineering CPD-accredited certificate Get a free student ID card with Electrician (Electrical Training) with Electrical Engineering training (£10 applicable for international delivery) Lifetime access to the Electrician (Electrical Training) with Electrical Engineering course materials The Electrician (Electrical Training) with Electrical Engineering program comes with 24/7 tutor support Get instant access to this Electrician (Electrical Training) with Electrical Engineering course Learn Electrician (Electrical Training) with Electrical Engineering training from anywhere in the world The Electrician (Electrical Training) with Electrical Engineering training is affordable and simple to understand The Electrician (Electrical Training) with Electrical Engineering training is entirely online Enrol as an electrician (electrical training) with the electrical engineering bundle today!! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Engineering Calculus Made Simple (Derivatives). It is available to all students, of all academic backgrounds. Requirements Our Engineering Calculus Made Simple (Derivatives) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 10 lectures • 03:34:00 total length •Module 01: Introduction: 00:08:00 •Module 02: Functions: 00:24:00 •Module 03: Limits: 00:42:00 •Module 04: The Derivative: 00:40:00 •Module 05: Trig Identities: 00:22:00 •Module 06: The Squeeze Theorem: 00:31:00 •Module 07: The Derivative of Sin(x): 00:08:00 •Module 08: The Derivative of Cos(x): 00:10:00 •Module 09: Other Derivatives: 00:29:00 •Assignment - Engineering Calculus Made Simple (Derivatives): 00:00:00

Overview: If you want to gain a solid understanding of Dog Grooming and Dog Training and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive Dog Grooming and Dog Training designed by expert instructors. The Dog Grooming and Dog Training will help you develop your skills, confidence, and knowledge in this sector, adding real value to your CV and personal development. Dog Grooming and Dog Training has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. The only thing you need to take Dog Grooming and Dog Training is Wi-Fi and a screen. You'll never be late for class again. Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change or just fancy learning something new, this online Dog Grooming and Dog Training is perfect! Benefits you'll get choosing Apex Learning for this Dog Grooming and Dog Training course: FREE Dog Grooming and Dog Training CPD-accredited certificate Get a free student ID card with Dog Grooming and Dog Training training (£10 applicable for international delivery) Lifetime access to the Dog Grooming and Dog Training course materials The Dog Grooming and Dog Training program comes with 24/7 tutor support Get instant access to this Dog Grooming and Dog Training course Learn Dog Grooming and Dog Training training from anywhere in the world The Dog Grooming and Dog Training training is affordable and simple to understand The Dog Grooming and Dog Training training is an entirely online Description: Begin your journey with Apex Learning right away! This Dog Grooming and Dog Training diploma offers learners the opportunity to acquire skills that are highly valued in the field of Dog Grooming and Dog Training. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Dog Grooming and Dog Training setting. The skills and knowledge gained from this Dog Grooming and Dog Training course will enable learners to make meaningful contributions to Dog Grooming and Dog Training-related fields, impacting their experiences and long-term development. ★★★ Course Curriculum of Dog Grooming and Dog Training Bundle ★★★ Course 01: Dog Groomer Training Module 1: The History of Dog Grooming Module 2: Why Do We Groom? Module 3: Anatomy Module 4: Breed Groups and Coat Types Module 5: Equipment and Techniques Module 6: Keep Your Dog Healthy and Clean Module 7: Things to Look for Before You Groom a Dog Module 8: Pre-grooming and General Care Module 9: Preparation Module 10: Skin Conditions Module 11: How to Bathe Your Dog Module 12: How to Get Your Dog to Love Bath Time Module 13: Drying Your Dog After a Bath Module 14: Bathing and Drying: General Considerations Module 15: Grooming Details (Clipping, Scissors, Ears, Teeth, Feet, Bottoms) Module 16: Basic First Aid P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge. Who is this Dog Grooming and Dog Training course for? There is no experience or previous certifications required for enrolment in this Dog Grooming and Dog Training. It is available to all students, of all academic backgrounds. Requirements Our Bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Dog Grooming and Dog Training course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Dog Grooming and Dog Training course, it can be studied in your own time at your own pace. Career path Having this Dog Grooming and Dog Training CPD certificate will increase the value of your CV and open you up to multiple sectors. Course Curriculum: Module 1: The History of Dog Grooming Module 2: Why Do We Groom? Module 3: Anatomy Module 4: Breed Groups and Coat Types Module 5: Equipment and Techniques Module 6: Keep Your Dog Healthy and Clean Module 7: Things to Look for Before You Groom a Dog Module 8: Pre-grooming and General Care Module 9: Preparation Module 10: Skin Conditions Module 11: How to Bathe Your Dog Module 12: How to Get Your Dog to Love Bath Time Module 13: Drying Your Dog After a Bath Module 14: Bathing and Drying: General Considerations Module 15: Grooming Details (Clipping, Scissors, Ears, Teeth, Feet, Bottoms) Module 16: Basic First Aid

Overview Make a tremendous difference in the schooling and development of children with special needs by becoming a SEN Teaching assistant. This SEN Teaching Diploma course will train you in every aspect of engaging and teaching SEN pupils, with in-depth explanations of regulations and definitions. It will provide the full array of knowledge regarding SEN conditions (such as ADHD and Autism), as well as the exciting career prospects that exist. You will also be taught the essential teaching skills that will allow you to excel in the education system and provide crucial support to those who need it. Why Choose this SEN Teaching Course? FREE SEN Teaching CPD-accredited certificate Get a free student ID card with SEN Teaching training (£10 applicable for international delivery) Lifetime access to the SEN Teaching course materials The SEN Teaching program comes with 24/7 tutor support Get instant access to this SEN Teaching course Learn SEN Teaching training from anywhere in the world The SEN Teaching training is affordable and simple to understand The SEN Teaching training is entirely online How will I get my SEN Teaching certificate? At the end of the SEN Teaching course, there will be a written assignment test which you can take either during or after the SEN Teaching course. After successfully completing the test you will be able to order your SEN Teaching certificate, these are included in the price. Who is this SEN Teaching course for? There is no experience or previous qualifications required for enrolment on this SEN Teaching Diploma. It is available to all students, of all academic backgrounds. Requirements Our SEN Teaching Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This SEN Teaching course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this SEN Teaching course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value of your CV and open you up to multiple sectors. Course Curriculum 2 sections • 10 lectures • 02:00:00 total length •Module 01: Special Education Needs (SEN) An Overview: 00:08:00 •Module 02: SEN Support: 00:12:00 •Module 03: High Quality Teaching for Pupils with SEN: 00:09:00 •Module 04: SEN Teaching Methodologies: 00:20:00 •Module 05: Communication and Interaction: 00:16:00 •Module 06: Cognition and Learning: 00:20:00 •Module 07: Social, Emotional and Mental Health Difficulties: 00:11:00 •Module 08: Sensory or Physical Needs: 00:15:00 •Module 09: Working in Partnership: 00:09:00 •Assignment - SEN Teaching Diploma: 00:00:00

Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00