Trauma Informed Practice in Education is a research evidence based whole school systems approach that starts with you. Improved attendance, improved learning outcomes, reduced suspensions and exclusions and better staff recruitment, retention and wellbeing all begin from a place of understanding child development, the impact of adversity on child development and the role of us as educators in supporting opportunities for growth and resilience. Systems change takes teamwork, however the most important member of that team is you. On this Trauma Informed Practice Day you will learn the why and how to keep you well and resourced in order to support the emotional and academic progress of the children in your school. You may already have some knowledge or you may be coming as a complete novice. Either and anything in between is fine. Numbers are limited to keep the group small for the benefit of more enriched learning. On this practice day you will; • Take a deep learning dive into the nervous system and how this applies to you, your setting and the progress of your learners. • Learn practical skills and strategies to support yourself and others. • Have opportunities to discuss children you are working with through small group supervision sessions • Benefit from a day of immersion into the topic with two highly qualified and experienced practitioners.
Trauma Informed Practice in Education is a research evidence based whole school systems approach that starts with you. Improved attendance, improved learning outcomes, reduced suspensions and exclusions and better staff recruitment, retention and wellbeing all begin from a place of understanding child development, the impact of adversity on child development and the role of us as educators in supporting opportunities for growth and resilience. Systems change takes teamwork, however the most important member of that team is you. On this Trauma Informed Practice Day you will learn the why and how to keep you well and resourced in order to support the emotional and academic progress of the children in your school. You may already have some knowledge or you may be coming as a complete novice. Either and anything in between is fine. Numbers are limited to keep the group small for the benefit of more enriched learning. On this practice day you will; • Take a deep learning dive into the nervous system and how this applies to you, your setting and the progress of your learners. • Learn practical skills and strategies to support yourself and others. • Have opportunities to discuss children you are working with through small group supervision sessions • Benefit from a day of immersion into the topic with two highly qualified and experienced practitioners.
GSM TRAINING COURSE DESCRIPTION GSM is in widespread use today. This seminar gives an comprehensive overview of GSM. WHAT WILL YOU LEARN * Explain what GSM is. * Describe the architecture of the GSM network. * Describe the GSM protocol stack. GSM TRAINING COURSE DETAILS * Who will benefit: Anyone who needs to know more about GSM. * Prerequisites: Telecommunications Introduction * Duration 2 days GSM TRAINING COURSE CONTENTS * Introduction History of GSM, analogue networks, digital networks, PCS1900. * GSM services Telephony, digital encoding, data rates, Group 3 fax, SMS, Supplementary services. * GSM architecture Mobile station Mobile Equipment (ME), Subscriber Identity Module (SIM). * Base Station Subsystem Base Transceiver Station (BTS), Base Station Controller (BSC). * Network Subsystem Mobile Services Switching Centre (MSC), Home Location Register (HLR), Visitor Location Register (VLR), Equipment Identity Register (EIR), Visitor Location register (VLR), Authentication Centre (AuC) * Radio Link Aspects Bands, FDMA, TDMA, Traffic channels, Control channels, Speech coding, Channel coding and modulation, Multipath equalisation, Frequency hopping. * GSM signalling SS7 overview, GSM SS7 nodes, Base Station Subsystem Application Part (BSSAP), Transaction Capabilities Application Part (TCAP), Mobile Application Part (MAP). * Interfaces Um, Abis and A interfaces. * Mobility and call processing in GSM Attach & location update process, mobile originate, mobile termination, handovers. * GSM services Tele services, Bearer services, supplementary services, SMS, security. * GSM futures GPRS, UMTS.
CALL CENTRE TRAINING COURSE DESCRIPTION A theory based course covering the major technologies found in call centres today. WHAT WILL YOU LEARN * ACD * IVR * CRM * CTI * Diallers CALL CENTRE TRAINING COURSE DETAILS * Who will benefit: Anyone needing to know about technologies used in call centres. * Prerequisites: Telecommunications Introduction Introduction to data comms and networking * Duration 2 days CALL CENTRE TRAINING COURSE CONTENTS * Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. * Telephony and telecomms basics PSTN, switching, PBXs, call routing. * Data basics OSI, IP, VoIP. * Routing, queuing and matchmaking Principles, distribution, sequencing. * ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. * Call centre integration Media types, VoIP, unified messaging, VoiceXML. * CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. * Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. * Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.
This course is for therapists who have attended Day One TIP training with Kathryn and Amelia. Walk the Walk and Talk the Talk. How to move from trauma informed to trauma responsive. We will look at the dangers of burn out and vicarious trauma and how to to navigate and respond to this within the systems we work in. How do we: * Stay safe * Stay in our lane (and what is our lane in SEMH and SLT) * Communicating relational work and showcasing it * Target setting * Strategies to reduce imposture syndrome/ shape shifting. The course will be interactive with small group discussion and numbers are kept small to allow for this to be a safe container.
An Understanding of Dysphagia and Safe Swallowing
By Guardian Angels Training
Gain the knowledge and skills to assess, manage, and support individuals with dysphagia through our comprehensive "Understanding Dysphagia and Safe Swallowing" course. Learn about its causes, assessment methods, and strategies for safe swallowing.
Let’s make it visual — using visual resources to develop the language, communication and literacy skills of children with Down syndromeThis 3 hour course will cover why the written word is used as a visual tool to develop language skills. Methods to develop clarity of speech, grammar, vocabulary, and lengthen sentence utterance will be discussed and illustrated. It will also detail visual timetables, conversation diaries and ideas to develop reading, writing and spelling skills.
Effective communication in the workplace is part and parcel of our daily lives, but not everyone is a natural. Do you find it tough standing up in front of people? Does the thought of engaging with audiences in any setting fill you with anxiety? Is doing a remote video message to colleagues on Zoom or Teams a tough call? Do you do it regularly but need some professional guidance on whether it’s working? At CoComms we can improve every aspect of your performance and offer a range of tips and techniques to help manage these environments and keep your audience engaged and interested. -------------------------------------------------------------------------------- PUBLIC SPEAKING AND PRESENTATION TRAINING In a professional setting it’s vital to come across as dynamic, trustworthy, credible and real. You want people to trust you and in turn get behind your vision or plan or proposal. If you can achieve this you can improve your confidence, your engagement and your prospects. Our training is designed to hone your presentation skills so whether you are pitching for work, taking colleagues through change or speaking to a new audience, you can do it with a clarity and confidence that makes your messages clear and insightful. The training includes: * Perfecting your slides Working to produce a clean, easy to navigate slide deck that give logic and flow to your presentation. * Developing your storytelling We use our journalistic techniques to show you how to build a story to keep your audience engaged with a well-structured and entertaining presentation. * Calls to Action Make sure it is clear what you want to achieve and what you want from your audience. * Rehearse and Review We film and then playback a range of practical presentation exercises so we can review your performance and work to make any improvements. -------------------------------------------------------------------------------- CONFERENCE AND PANEL TRAINING The audience at a conference may be a captive one, but that doesn’t mean they are always listening and engaging with what you have to say. We can make sure your keynote speech or panel contribution is memorable, appreciated by your audience and beneficial to your business. Our training looks at preparing for and delivering a speech from start to finish and includes: * Defining your big ideas What is it you want to say and what do you want your audience to remember? * Develop your narrative and script How can you get across your message using storytelling. * Choosing the right language How vibrant and energised language can make the difference in your speech. * The tips and tricks to make sure your speech is memorable How vocabulary and delivery techniques ensure your words are heard. * Controlling the message How to deal with unhelpful questions and return to the main aspects of your story. -------------------------------------------------------------------------------- STAKEHOLDER COMMUNICATION TRAINING Engaging effectively with stakeholders with clarity and confidence can make all the difference to your relationships. A successful “town hall” meeting can win over your sceptics, convince those who are unsure and build a common goal between your business and stakeholders. Our stakeholder communication training prepares you for these vital meetings and includes: * Focusing the meeting We look at how to control the meeting so the important business is covered and how to prepare for any questions or comments you may receive. * Keep control of the conversation We teach you conversational techniques to focus on the main points without being too assertive or dismissive. * Rehearse and Review We use video and practical role-play exercises to assess your performance and look for ways to improve. * Breaking down the information We look at how to present facts and figures without overwhelming (or boring!) your audience. Our techniques will help you narrate the message in a clear and comprehensive way. * Making an impact Using our journalistic experience we will work with you to develop your presentation skills to make the biggest impact and demonstrate credibility and authority. -------------------------------------------------------------------------------- VIDEO CALLS FOR BUSINESS The world has changed. Now is the time to ensure your business is changing too. Many in-person meetings, conferences, networking events and clients hosting are, for now, a thing of the past. These face-to-face interactions have been replaced by video calls, webinars and online events. So, how do you develop contacts, maintain relationships and manage your team in this new virtual world? How do you look and sound confident, be heard, and build trust and credibility through a computer screen? At CoComms, we are online communications experts and our years of experience in broadcasting mean we understand how to engage a virtual audience. * Interactive and practical training We work with you through a variety of scenarios to analyse your performance on video calls. * Feedback on your performance We offer supportive, positive feedback and share our tried and tested techniques so you can improve. * Make Video Calls work for you Through our training you will become more confident, more productive and more dynamic on video calls. -------------------------------------------------------------------------------- CONTACT US If you have a query regarding any of our services or would like to book a consultation for free initial advice and guidance please get in touch
