13 Speech courses in Edinburgh

Learners will be introduced to Voice Alarm (VA) systems as part of the fire alarm solutions.

GSM TRAINING COURSE DESCRIPTION GSM is in widespread use today. This seminar gives an comprehensive overview of GSM. WHAT WILL YOU LEARN * Explain what GSM is. * Describe the architecture of the GSM network. * Describe the GSM protocol stack. GSM TRAINING COURSE DETAILS * Who will benefit: Anyone who needs to know more about GSM. * Prerequisites: Telecommunications Introduction * Duration 2 days GSM TRAINING COURSE CONTENTS * Introduction History of GSM, analogue networks, digital networks, PCS1900. * GSM services Telephony, digital encoding, data rates, Group 3 fax, SMS, Supplementary services. * GSM architecture Mobile station Mobile Equipment (ME), Subscriber Identity Module (SIM). * Base Station Subsystem Base Transceiver Station (BTS), Base Station Controller (BSC). * Network Subsystem Mobile Services Switching Centre (MSC), Home Location Register (HLR), Visitor Location Register (VLR), Equipment Identity Register (EIR), Visitor Location register (VLR), Authentication Centre (AuC) * Radio Link Aspects Bands, FDMA, TDMA, Traffic channels, Control channels, Speech coding, Channel coding and modulation, Multipath equalisation, Frequency hopping. * GSM signalling SS7 overview, GSM SS7 nodes, Base Station Subsystem Application Part (BSSAP), Transaction Capabilities Application Part (TCAP), Mobile Application Part (MAP). * Interfaces Um, Abis and A interfaces. * Mobility and call processing in GSM Attach & location update process, mobile originate, mobile termination, handovers. * GSM services Tele services, Bearer services, supplementary services, SMS, security. * GSM futures GPRS, UMTS.

CALL CENTRE TRAINING COURSE DESCRIPTION A theory based course covering the major technologies found in call centres today. WHAT WILL YOU LEARN * ACD * IVR * CRM * CTI * Diallers CALL CENTRE TRAINING COURSE DETAILS * Who will benefit: Anyone needing to know about technologies used in call centres. * Prerequisites: Telecommunications Introduction Introduction to data comms and networking * Duration 2 days CALL CENTRE TRAINING COURSE CONTENTS * Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. * Telephony and telecomms basics PSTN, switching, PBXs, call routing. * Data basics OSI, IP, VoIP. * Routing, queuing and matchmaking Principles, distribution, sequencing. * ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. * Call centre integration Media types, VoIP, unified messaging, VoiceXML. * CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. * Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. * Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Gain the knowledge and skills to assess, manage, and support individuals with dysphagia through our comprehensive "Understanding Dysphagia and Safe Swallowing" course. Learn about its causes, assessment methods, and strategies for safe swallowing.

⭐ Baby signing classes for babies 6-13 months old and their parents/carers. Baby signing can benefit ANY family with a baby or toddler. Encourage and support your baby's early communication.

⭐ This is a 10-week babysigning course for toddlers (13-24months) and their parents/carers. Baby signing can benefit ANY family with a baby or toddler. Clear communication can especially reduce frustrations for families with toddlers, helping you avoid some of the toddler turbulence🌪️ before it begins.

⭐ 10-week online course of baby signing for babies 6m+ and their parents/carers. Baby signing can benefit ANY family with a baby or toddler. Encourage and support your baby's early communication.

Neurodiversity awareness training, Neurodiversity awareness,

This lovely gentle introduction to baby signing uses songs, rhymes and gentle games to help you build the framework for good communication with your baby; good eye contact, gestures and body language, facial expressions and more. Over the course you'll learn some basic signs to begin using at home as well as some songs and activities to try with your baby throughout the week.

⭐ This is a 10-week online course for toddlers (13-24months) and their parents/carers. Baby signing can benefit ANY family with a baby or toddler. Clear communication can especially reduce frustrations for families with toddlers, helping you avoid some of the toddler turbulence🌪️ before it begins.