231 Matrix courses

The competitive matrix is a graphic that highlights your unique strengths vis a vis other players in the space. The visual snapshot is easy for investors to parse — but it’s more than a pretty picture. As you identify your most relevant strengths and how you stack up against competitors, the process of developing a competitive matrix gives you a greater understanding of your market and your business, and a valuable marketing tool. This learning stream will cover how to identify the most relevant strengths to plot on your graph, how to identify and evaluate competitors on the matrix, and how to position your business as a market leader.

Learn to develop a compelling competitive matrix with our expert-led course. Gain insights into analyzing competitors, identifying strengths and weaknesses, and crafting effective strategies to gain a competitive edge. Enroll now to sharpen your business acumen and drive success in your industry.

COMPETITIVE MATRIX COURSE OVERVIEW Are you looking to begin your competitive matrix career or want to develop more advanced skills in competitive matrix? Then this compelling competitive matrix online course will set you up with a solid foundation to become a confident business manager and help you to develop your expertise in competitive matrix. This compelling competitive matrix online course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this compelling competitive matrix online course will set you up with a solid foundation to become a confident business manager and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a business manager. The compelling competitive matrix online course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a business manager. This comprehensive compelling competitive matrix online course is the perfect way to kickstart your career in the field of competitive matrix. This compelling competitive matrix online course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a business manager or want to learn more skills on competitive matrix but unsure of where to start, then this compelling competitive matrix online course will set you up with a solid foundation to become a confident business manager and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This compelling competitive matrix online course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. WHO SHOULD TAKE THIS COURSE? This comprehensive compelling competitive matrix online course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of competitive matrix. ENTRY REQUIREMENT * There are no academic entry requirements for this compelling competitive matrix online course, and it is open to students of all academic backgrounds. * As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. CAREER PATH This compelling competitive matrix online course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. COURSE CURRICULUM Introduction Demystifying Mission and Vision Develop Your Competitive Matrix Step by Step Why Investors Care about Mission and Vision Statements What's a Vision Statement What's a Mission Statement Differences Between Mission and Vision Statements Mission and Vision Best Practices Vision Statement Explained In Depth Types of Entrepreneurs Crafting Your Vision Statement Crafting Your Mission Statement Tips for Writing a Great Mission Statement Workshop Workshop - Create Your Vision and Mission Statements RECOGNISED ACCREDITATION CPD CERTIFICATION SERVICE This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. QUALITY LICENCE SCHEME ENDORSED The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     CERTIFICATE OF ACHIEVEMENT ENDORSED CERTIFICATE FROM QUALITY LICENCE SCHEME After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. CERTIFICATE OF ACHIEVEMENT FROM LEAD ACADEMY After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQS IS CPD A RECOGNISED QUALIFICATION IN THE UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. ARE QLS COURSES RECOGNISED? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. WHEN WILL I RECEIVE MY CERTIFICATE? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. CAN I PAY BY INVOICE? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. CAN I PAY VIA INSTALMENT? Yes, you can pay via instalments at checkout. HOW TO TAKE ONLINE CLASSES FROM HOME? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. DOES AGE MATTER IN ONLINE LEARNING? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. WHEN I WILL GET THE LOGIN DETAILS FOR MY COURSE? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Duration 1 Days 6 CPD hours Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. 1 - GETTING STARTED * Icebreaker * Housekeeping Items * The Parking Lot * Workshop Objectives 2 - SETTING SMART GOALS * The Three P?s * The SMART Way * Prioritizing Your Goals * Visualization 3 - PRIORITIZING YOUR TIME * The 80/20 Rule * The Urgent/Important Matrix * Being Assertive 4 - PLANNING WISELY * Creating Your Productivity Journal * Maximizing the Power of Your Productivity Journal * The Glass Jar: Rocks, Pebbles, Sand, and Water * Chunk, Block, and Tackle * Ready, Fire, Aim! 5 - TACKLING PROCRASTINATION * Why We Procrastinate * Nine Ways to Overcome Procrastination * Eat That Frog! 6 - CRISIS MANAGEMENT * When the Storm Hits * Creating a Plan * Executing the Plan * Lessons Learned 7 - ORGANIZING YOUR WORKSPACE * De-Clutter * Managing Workflow * Dealing with E-mail * Using Calendars * 8 - DELEGATING MADE EASY * When to Delegate * To Whom Should You Delegate? * How Should You Delegate? * Keeping Control * The Importance of Full Acceptance 9 - SETTING A RITUAL * What is a Ritual? * Ritualizing Sleep, Meals, and Exercise * Example Rituals * Using Rituals to Maximize Time 10 - MEETING MANAGEMENT * Deciding if a Meeting is Necessary * Using the PAT Approach * Building the Agenda * Keeping Things on Track * Making Sure the Meeting Was Worthwhile 11 - ALTERNATIVES TO MEETINGS * Instant Messaging and Chat Rooms * Teleconferencing * E-mail Lists and Online Groups * Collaboration Applications 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans and Evaluations ADDITIONAL COURSE DETAILS: Nexus Humans Time Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Time Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The competitive matrix is a graphic that highlights your unique strengths vis-a-vis other players in the space. The visual snapshot is easy for investors to parse but it's more than a pretty picture. As you identify your most relevant strengths and how you stack up against competitors, the process of developing a competitive matrix gives you a greater understanding of your market and your business, and a valuable marketing tool. This course will cover how to identify the most relevant strengths to plot on your graph, how to identify and evaluate competitors on the matrix, and how to position your business as a market leader. You will learn: * How can I convince investors my company excels against the competition? * Which of my company's strengths are most important to emphasize? * How should I select competitors to include on the matrix? * How can I fairly rank my company and my competitors? RECOGNISED ACCREDITATION This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. WHAT IS CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. BENEFITS OF CPD * Improve your employment prospects * Boost your job satisfaction * Promotes career advancement * Enhances your CV * Provides you with a competitive edge in the job market * Demonstrate your dedication * Showcases your professional capabilities WHAT IS IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. BENEFITS OF IPHM * It will help you establish a positive reputation in your chosen field * You can join a network and community of successful therapists that are dedicated to providing excellent care to their client * You can flaunt this accreditation in your CV * It is a worldwide recognised accreditation WHAT IS QUALITY LICENCE SCHEME? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. BENEFITS OF QUALITY LICENSE SCHEME * Certificate is valuable * Provides a competitive edge in your career * It will make your CV stand out COURSE CURRICULUM Introduction Competitive Matrix Explained 00:06:00 Develop Your Competitive Matrix Step By Step Part 1 - Determining Your Strengths 00:05:00 Scoring Your Strengths 00:05:00 Express the Top 2 in a Range 00:01:00 Part 2 - Select Your Competitors 00:02:00 Part 3- Evaluate and Plot Your Competitors 00:01:00 Workshop Building Your Competitive Matrix in Action 00:03:00 Supplementary Resources Supplementary Resources - Build a Compelling Competitive Matrix 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course are persons who are new to reporting with Microsoft© SQL Server© Report Builder and SSRS, persons who are transitioning from another reporting software application, and persons who are existing Report Builder and SSRS report authors. Overview Navigate the Report Builder Environment. - Create table reports. - Format reports. - Create basic and complex expressions. - Group report data. - Create matrix reports. - Sort and filter data. - Summarize data with charts. - Print and export reports. In this course, students will continue their learning on the foundations of report writing with Microsoft© SQL Server© Report Builder and SSRS. Prerequisites ?Familiarity with Windows. ?Creating and navigating folders. ?Opening programs. ?Manipulating windows. ?Copying and pasting objects. ?Formatting text. ?Saving files. 1 - EXPLORING THE REPORT BUILDER ENVIRONMENT * Introducing the Report Builder Environment * Working with Existing Reports * Lab 1: Exploring the Report Builder Application 2 - ADDING DATA TO TABLE REPORTS * Create Report Data Sources * Create Report Datasets * Work with the Tablix Data Region * Create a Table Report * Lab 1: Creating Table Reports 3 - FORMATTING DATA AND CREATING EXPRESSIONS IN REPORTS * Formatting Reports * Sorting and Filtering Report Data * Adding Data to a Dataset * Creating Simple Expressions * Creating Complex Expressions * Lab 1: Formatting Reports 4 - GROUPING REPORT DATA * Group Data in Reports * Group Data Using an Expression * Creating Subgroups and Group Aggregates * Lab 1: Creating Reports with Groups and Aggregates 5 - MATRIX REPORTS * Creating and Modifying Matrix Data Regions * Creating and Modifying Column Groups * Lab 1: Creating Matrix Reports 6 - CHARTS * Create and Modify Chart Wizard Reports * Add Charts to Existing Reports * Modify Charts in Reports * Lab 1: Creating Charts and Chart Reports 7 - PRINTING AND EXPORTING REPORTS * Print Features and Print Options * Export Reports * Lab 1: Printing and Exporting Reports

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to supervise others more effectively. Overview Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity. In this course, students will develop the skills required to be more efficient and proficient supervisors. 1 - GETTING STARTED * Icebreaker * Housekeeping Items * The Parking Lot * Workshop Objectives 2 - SETTING EXPECTATIONS * Defining the Requirements * Identifying Opportunities for Improvement and Growth * Setting Verbal Expectations * Putting Expectations in Writing 3 - SETTING GOALS * Understanding Cascading Goals * The SMART Way * Helping Others Set Goals 4 - ASSIGNING WORK * General Principles * The Dictatorial Approach * The Apple-Picking Approach * The Collaborative Approach 5 - DEGREES OF DELEGATION * Level One: Complete Supervision * Level Two: Partial Supervision * Level Three: Complete Independence 6 - IMPLEMENT DELEGATION * Deciding to Delegate * To Whom Should You Delegate? * Providing Instructions * Monitoring the Results * Troubleshooting Delegation 7 - PROVIDING FEEDBACK * Characteristics of Good Feedback * Feedback Delivery Tools * Informal Feedback * Formal Feedback 8 - MANAGING YOUR TIME * The 80/20 Rule * Prioritizing with the Urgent-Important Matrix * Using a Productivity Journal * Using Routines and Rituals to Simplify Your Workday 9 - RESOLVING CONFLICT * Using a conflict Resolution Process * Maintaining Fairness * Seeking help from Within the Team * Seeking Help for Outside the Team 10 - TIPS FOR SPECIAL SITUATIONS * What to Do If You?ve Been Promoted from within the Team * What to Do If You're Leading a Brand New Team * What to Do if You're Taking on an Established Team 11 - A SURVIVAL GUIDE FOR THE NEW SUPERVISOR * Ask the Right Questions of the Right People * Go to Gemba * Keep Learning 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans and Evaluations

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more. Overview The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations. The CDFOS© (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOS© (Data Centre Operations Standard). Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly. SERVICE LEVEL MANAGEMENT * Service Level Management Needs analysis Capability assessment Service portfolio and catalogue Service Level Agreements Reporting - Complaint procedure Customer satisfaction Service Improvement Process (SIP) SAFETY AND CRISIS MANAGEMENT * Most common type of accidents and why they often happen The roles and responsibilities of appointed safety staff The importance of the OH&S or WHS manual Calibration of measurement and test equipment Proper lock-out/tag-out procedures Emergency response plan requirement for various potential emergencies The importance of Permit To Work PHYSICAL SECURITY * Standard Operating Procedures (SOP) for security Security risk assessment Security zones Physical inspections / security patrols Delivery of goods / holding area Entry control of individuals Badges and key management Security monitoring Security incident reporting FACILITIES MAINTENANCE * The importance of maintenance Maintenance definitions Maintenance operations procedures (MOP) Service reports Spare management Tools Housekeeping DATA CENTRE OPERATIONS * Shift handover Walk around duties Service management Release management Configuration management Floor management Equipment life cycle management MONITORING/REPORTING/CONTROL * Monitoring requirements Facilities monitoring matrix Sensor / alarm point testing and calibration Notification matrix Escalation requirements Reporting PROJECT MANAGEMENT * Project management Project organization Project manager Initiation Planning Execution Monitor and control Closing Evaluation / lessons learnt ENVIRONMENTAL SUSTAINABILITY * The importance of sustainability Environmental standards Power efficiency indicators Energy saving best practises Water management Sustainable energy usage GOVERNANCE AND COMPLIANCE * The importance of document management The siz sub-processes of document management Asset management Requirements or asset recording EXAM: CERTIFIED DATA CENTRE FACILITIES OPERATIONS SPECIALIST (CDFOS©) * Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week. ADDITIONAL COURSE DETAILS: Nexus Humans Certified Data Centre Facilities Operations Specialist (CDFOS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Data Centre Facilities Operations Specialist (CDFOS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Stop looking for those important items, and start knowing where they are by getting organized. Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. 1 - GETTING STARTED * Housekeeping Items * The Parking Lot * Workshop Objectives * Action Plans and Evaluations 2 - REMOVE THE CLUTTER * Just Do it * You Don't Have to Keep Everything * Three Boxes: Keep, Donate, and Trash * A Place for Everything and Everything in its Place * Case Study * Review Questions 3 - PRIORITIZE * Write it Down * Urgent/Important Matrix * Divide Tasks * 80/20 Rule * Case Study * Review Questions 4 - SCHEDULING YOUR TIME * Have a Master Calendar * Setting Deadlines * Remove or Limit the Time Wasters * Coping With Things Outside of Our Control * Case Study * Review Questions 5 - TO DO LISTS * Use a Day Planner * Finish What You Start * Focus on the Important * Do Quick Tasks Immediately * Case Study * Review Questions 6 - PAPER AND PAPERLESS STORAGE * Find a System that Works for You * Make it Consistent * Make it Time Sensitive * Setting up Archives * Case Study * Review Questions 7 - ORGANIZATION IN YOUR WORK AREA * Keeping Items Within Arm's Reach * Only Have Current Projects on Your Desk * Arranging Your Drawers * Organize to Match Your Workflow * Case Study * Review Questions 8 - TOOLS TO FIGHT PROCRASTINATION * Eat That Frog! * Remove Distractions * Give Yourself a Reward * Break Up large Tasks * Case Study * Review Questions 9 - ORGANIZING YOUR INBOX * Setting up Delivery Rules * Folder and Message Hierarchy * Deal with Email Right Away * Flag and Highlight Important Items * Case Study * Review Questions 10 - AVOID THE CAUSES OF DISORGANIZATION * Keeping Everything * Not Being Consistent * Not Following a Schedule * Bad Habits * Case Study * Review Questions 11 - DISCIPLINE IS THE KEY TO STAYING ORGANIZED * Stay Within Your Systems * Learn to Say No * Have Organization Be Part of Your Life * Plan for Tomorrow, Today * Case Study * Review Questions 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans ADDITIONAL COURSE DETAILS: Nexus Humans Organizational Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Scope and Schedule Management techniques. This course provides participants with tools and techniques to help them determine and deliver products, services, and results that meet requirements, expectations, and deadlines. NOTE: This course will earn you 14 PDUs. 1 - PROJECT SCOPE AND TIME MANAGEMENT OVERVIEW * Project Scope Management Overview * Project Scope Mgt. Processes and Key Outputs * Project Time Management Overview * Project Time Mgt. Processes and Key Outputs * Case Study Selection * Requirements, Scope, and Negotiations 2 - PLAN SCOPE AND SCHEDULE MANAGEMENT * Plan Scope and Schedule Mgt. Overview * The Scope Management Plan * The Requirements Management Plan * The Schedule Management Plan 3 - COLLECT REQUIREMENTS * Collect Requirements Overview * Types of Requirements * Effective Product/Solution Requirements * Other Stakeholders and Requirements * Collect Requirements Techniques * Voice of the Customer * Requirements Traceability Matrix 4 - DEFINE SCOPE * Define Scope Overview * Project Scope Statement Sections * Create a Project Scope Statement 5 - CREATE WBS * Create WBS Overview * WBS by Deliverable * WBS by Phase * When to Subdivide a Work Package Further * Effective WBSs * General Process for Creating the WBS * Create a WBS 6 - DEFINE ACTIVITIES * Define Activities Overview * Practical Considerations for Defining Activities * Activities and Steps * Milestones * Create Activities and Milestones 7 - SEQUENCE ACTIVITIES * Develop Schedule Overview * Critical Path * Resource Optimization ? Resource Leveling * Resource Optimization ? Resource Smoothing * Resolve Overallocations * Critical Chain * Schedule Compression Techniques 8 - ESTIMATE ACTIVITY RESOURCES * Estimate Activity Resources Overview * Resource Breakdown Structure * Estimate Activity Resources * Assign Resources to Activities 9 - ESTIMATE ACTIVITY DURATIONS * Estimate Activity Durations Overview * Expert Judgment * Ratio Estimating * Analogous Estimating * Parametric Estimating * Forecasting * Three Point Estimating and PERT Estimating * Reserves * Estimate Activity Durations 10 - DEVELOP SCHEDULE * Develop Schedule Overview * Critical Path * Resource Optimization ? Resource Leveling * Resource Optimization ? Resource Smoothing * Resolve Overallocations * Critical Chain * Schedule Compression Techniques 11 - VALIDATE SCOPE * Validate Scope Overview * Verify Scope Best Practices * Create a Scope Validation Form 12 - CONTROL SCOPE AND SCHEDULE * Control Scope Overview * Control Schedule Overview * Control Scope Best Practices * Change Control Stakeholders * Determine Change Control Stakeholders * Change Control Process * Change Request Form