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Completion Certificate
24/7 Technical Support
Highlights
Delivered Online
All levels
Description
Duration
1 Days
6 CPD hours
This course is intended for
This course is intended for individuals who desire to supervise others more effectively.
Overview
Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity.
In this course, students will develop the skills required to be more efficient and proficient supervisors.
1 - GETTING STARTED
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
2 - SETTING EXPECTATIONS
Defining the Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting Expectations in Writing
3 - SETTING GOALS
Understanding Cascading Goals
The SMART Way
Helping Others Set Goals
4 - ASSIGNING WORK
General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach
5 - DEGREES OF DELEGATION
Level One: Complete Supervision
Level Two: Partial Supervision
Level Three: Complete Independence
6 - IMPLEMENT DELEGATION
Deciding to Delegate
To Whom Should You Delegate?
Providing Instructions
Monitoring the Results
Troubleshooting Delegation
7 - PROVIDING FEEDBACK
Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback
8 - MANAGING YOUR TIME
The 80/20 Rule
Prioritizing with the Urgent-Important Matrix
Using a Productivity Journal
Using Routines and Rituals to Simplify Your Workday
9 - RESOLVING CONFLICT
Using a conflict Resolution Process
Maintaining Fairness
Seeking help from Within the Team
Seeking Help for Outside the Team
10 - TIPS FOR SPECIAL SITUATIONS
What to Do If You?ve Been Promoted from within the Team
What to Do If You're Leading a Brand New Team
What to Do if You're Taking on an Established Team
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