Certified Data Centre Facilities Operations Specialist (CDFOS)

3 Days

18 CPD hours

The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.

The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations.
The CDFOS© (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOS© (Data Centre Operations Standard).

Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly.

Service Level Management

• Service Level Management
  Needs analysis
  Capability assessment
  Service portfolio and catalogue
  Service Level Agreements
  Reporting - Complaint procedure
  Customer satisfaction
  Service Improvement Process (SIP)

Safety and Crisis Management

• Most common type of accidents and why they often happen
  The roles and responsibilities of appointed safety staff
  The importance of the OH&S or WHS manual
  Calibration of measurement and test equipment
  Proper lock-out/tag-out procedures
  Emergency response plan requirement for various potential emergencies
  The importance of Permit To Work

Physical Security

• Standard Operating Procedures (SOP) for security
  Security risk assessment
  Security zones
  Physical inspections / security patrols
  Delivery of goods / holding area
  Entry control of individuals
  Badges and key management
  Security monitoring
  Security incident reporting

Facilities Maintenance

• The importance of maintenance
  Maintenance definitions
  Maintenance operations procedures (MOP)
  Service reports
  Spare management
  Tools
  Housekeeping

Data Centre Operations

• Shift handover
  Walk around duties
  Service management
  Release management
  Configuration management
  Floor management
  Equipment life cycle management

Monitoring/Reporting/Control

• Monitoring requirements
  Facilities monitoring matrix
  Sensor / alarm point testing and calibration
  Notification matrix
  Escalation requirements
  Reporting

Project Management

• Project management
  Project organization
  Project manager
  Initiation
  Planning
  Execution
  Monitor and control
  Closing
  Evaluation / lessons learnt

Environmental Sustainability

• The importance of sustainability
  Environmental standards
  Power efficiency indicators
  Energy saving best practises
  Water management
  Sustainable energy usage

Governance and Compliance

• The importance of document management
  The siz sub-processes of document management
  Asset management
  Requirements or asset recording

Exam: Certified Data Centre Facilities Operations Specialist (CDFOS©)

• Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.

Additional course details:

Nexus Humans Certified Data Centre Facilities Operations Specialist (CDFOS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.