1111 Management courses in Leicester

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Our 1-day Customer Service Training Course equips your employees with best practice customer care techniques to engage with customers in professional manner.

This 1/2 day course gives delegates a better understanding of safety and the assessment of risk.

Site supervisor safety training scheme refresher (SSSTS-R)

Our 1-day Telephone Skills Training Course equips your employees with best practice customer care techniques to engage with customers in professional manner.

This course is designed to provide training for those undertaking the role of temporary works...

Transport Compliance, Audits, Health and Safety, HGV compliance, PSV compliance, Compliance, Templates, Toolbox Talk, Professional Development, Assistance, Operator Licence assistance,

Certified NLP Training and Business Coaching