8 Influence Skills courses in Leeds

One of the keys to success today is our ability to effectively influence others.

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: * Understand the business case for increasing prices * Take steps to research the market * Consider their customers' motivations * Use the six principles of influence * Identify and adapt for different personality styles * Assess their level of trust with customers * Build rapport rapidly with their customers and prospects 1 RAISING PRICES - KEYS TO SUCCESS * Understanding the business case * Researching the market * Assessing the value of your offering 2 UNDERSTANDING YOUR CUSTOMER BASE * Assessing your key accounts * What is your 'target' customer range? * Creating consistency in pricing approach 3 PLANNING THE INCREASE * Timing your implementation * Communication strategy * Elements of a good price increase letter 4 DEVELOPING INFLUENCING SKILLS * The Trust Equation * The six principles of influence * Discovering your customer's buying decisions 5 EMOTIONAL INTELLIGENCE AND PRICE INCREASES * The part emotion plays * Developing strategies for keeping calm * Handling your customer's responses 6 UNDERSTANDING DIFFERENT CUSTOMER STYLES * Discover your own style * Recognising behaviour traits in others * Adapting your approach to their style 7 PREPARING FOR CUSTOMER CONTACT * Preparing for specific customers * Anticipating their response * Dealing with challenging customers 8 FOLLOWING THROUGH * Maintaining a consistent approach * Resisting requests for discounts * Confirming the increase in writing

This 2-day workshop is offered with an internal and external focus. Day 1 will focus on building your internal network and relationships by focusing on your personal network, your brand, influencing skills and perceptions. Day 2 focuses on your external relationships with suppliers, patient groups etc. This will focus on assertiveness, outcome rather than relationship focus, and influencing and negotiating skills. DAY ONE 1 CAN YOU SUCCEED BY YOURSELF? 2 RELATIONSHIP AWARENESS THEORY 3 THE STRENGTHS DEPLOYMENT INVENTORY / YOUR FACET5 PROFILE 4 BUILDING RAPPORT 5 INFLUENCING POWER BASES 6 ACTIVE LISTENING 7 BUILDING YOUR PERSONAL INTERNAL NETWORK 8 PERCEPTIONS 9 YOUR BRAND DAY TWO 3 PREPARING FOR CONFLICT 2 THE NEGOTIATION CONVERSATION 1 YOUR STAKEHOLDERS AND WHAT THEY WANT FROM YOU 4 INFLUENCING OTHERS 5 YOUR COMMUNICATION APPROACHES FOR SUCCESS 6 EMOTIONAL INTELLIGENCE 7 THE TRUST MODEL 8 KNOWING YOUR OUTCOMES

The ability to influence others is a life skill but also one that has never been so critically useful at work. This one day workshop will set you on the road to discover what you need to be able to think and do that will help you take people with you. This involves learning some new tools and strategies that fit the situation you are in and making sure you use the right skills and behaviours to influence well, whether it is a single person or a room full of cynical expectant people! This workshop will enable you to: * Learn about and understand influencing styles and strategies available and formulate plans and ideas on how to use them in influencing situations * Understand which skills and behaviours to use to be the most effective influencer * Have greater confidence in situations where they need to influence someone * Use thinking, speaking and behavioural techniques that enable influencing to be effective and positive * Review and evaluate learning and have an action plan to take back and implement in the workplace 1 WELCOME, INTRODUCTIONS & GETTING TO KNOW YOU AND WHY YOU ARE HERE * Course objectives 2 PERSONAL OBJECTIVES * Introducing a learning diary 3 GALLERY EXERCISE - USING IMAGES OF EXEMPLARS BROUGHT BY PARTICIPANTS * Plenary discussion * The skills and behaviours of an exemplar influencer 4 GROUP TASK - WHAT DOES YOUR SELF-EVALUATION SAY? * Discussion and conclusions 5 INFLUENCING - WHAT IS IT? - WHY DO WE NEED IT? * The current organisational landscape including values and behaviours the influencer operates in 6 PIT STOP - 'PULL / PUSH', 'THE LOST HORSE' AND 'TALKING AT' 7 DIRECT / SUPPORT / DELEGATE / COACH: THE DIFFERENT CHOICES AND APPROACHES TO CHOOSE FROM 8 UPDATING THE LEARNING DIARY 9 POWER AND TYPES OF POWER - ITS IMPACT ON INFLUENCING ABILITY AND APPROACH AND WHAT IS WITHIN YOUR CONTROL * Group task and discussion 10 THE 5 INFLUENCING STYLES TOOL * Series of tasks and exercises * Drilling down to a personal action plan for maximising influence 11 'THE PERSON WITH THE MOST FLEXIBILITY HAS THE MOST INFLUENCE' * Skills and behaviours for effective influencing * Exercises and techniques that develop skills for influencing 12 REVIEW AND EVALUATION * Action planning

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process * Identifying, what is effective communication? * Recognising the different ways in which we communicate * The barriers to effective communication * Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills * Demonstrating a positive mental attitude * Establishing active listening * Developing your questioning skills * Using positive language Module Three Different Types of Influencing * Looking at influencing versus manipulation * Developing your own preferred influencing style * Understanding the different influencing styles and their uses * adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) * Looking at the history of hidden transactions in communications * The hidden meaning in what we say and what we receive * How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language * Understanding the impact of body language in effective communication * Noticing how your own body language influences others positively and negatively * Analysing and practicing the techniques of successful body language Module Six It's All in the Voice * Learning the importance of tone of voice in effective communication * Realising how your tone of voice influences others Module Seven Written Communication * Understanding the pitfalls of opening a discussion * Identifying the different types of written communication * Recognising the importance of preparation and planning * Looking at different structures and layouts of written communication * Using the correct words and phrases -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

One of our greatest strengths is our ability to tailor any of our open management courses to the needs and requirements of different businesses in different industries. We understand that whilst our open management training courses provide a wealth of knowledge in their particular area of focus, not all of it may be relevant for your business and the particular industry you operate in.Rather than making delegates sit through management training that is irrelevant to their job role, we offer bespoke management training where we tailor the course to cover the specific needs of your organisation, ultimately relieving the inevitable boredom and "switching off" that would come with having to sit through training that a person knew they would not need. WHY CHOOSE US FOR YOUR BESPOKE MANAGEMENT TRAINING NEEDS? We have provided tailored, bespoke management training courses to some of the largest organisations in the UK. Using our acquired experience and knowledge of running these courses, we will be able to work with you to create a bepoke management training programme that delivers a significant return on investment, both in terms of tangible and intangible results. -------------------------------------------------------------------------------- ILM ACCREDITED MANAGEMENT TRAINING COURSES Because we charge a daily training rate rather than a per delegate fee, if you have a number of delegates requiring management training, a bespoke management training course can often be less expensive than putting them all on an open course. A number of courses have been accredited by the ILM, which means you can be assured as to the standard of the course content and delivery. For more information on these, please see our page on ILM Management Training [https://www.dicksontraining.com/management-training/ilm-management-and-leadership-qualifications.php]. All of our ILM Programmes are provided in partnership with BCF Group Limited [https://www.thebcfgroup.co.uk/management-training/bespoke-management-training.php], which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- INTERESTED IN FINDING OUT MORE ABOUT BESPOKE MANAGEMENT TRAINING? Between us, we can come up with a training plan which will provide relevant, bespoke management training for your delegates which will maximise the return on both your time and cost. We are happy to come to your premises or arrange training facilities nearer to your location if this would be more convenient. -------------------------------------------------------------------------------- FEEDBACK Below is a small selection of past feedback for our management training and development courses and programmes: > "EXCELLENT INSTRUCTOR. I LOOKED FORWARD TO OUR MONTHLY LECTURES KNOWING THAT I > WOULD HAVE A GOOD LAUGH BUT ALSO THAT I WOULD LEARN MORE ABOUT THE SUBJECT AND > MYSELF. HE HAS BEEN VERY HELPFUL TO ME AND THE REST OF THE STUDENTS, NOT JUST > DURING THE LECTURES BUT OFTEN IN HIS OWN TIME. HIS ENTHUSIASM FOR ALL OF THE > SUBJECTS COVERED DURING THE COURSE WAS EVIDENT THROUGHOUT, WHICH AGAIN HELPED > ME TO ENJOY AND UNDERSTAND THE SUBJECTS AND LECTURES.  > > IF I GET THE CHANCE IN FUTURE TO ATTEND A FURTHER COURSE WITH YOU, I WOULD > JUMP AT THE CHANCE." > > SENIOR ACQUISITIONS SURVEYOR > > Galliford Try -------------------------------------------------------------------------------- > "A VERY ACCOMPLISHED TRAINER AND SOMEONE WHO I WOULD VERY MUCH LIKE TO BE > INVOLVED IN OUR BUSINESS TRAINING GOING FORWARD. THE FEEDBACK I HAVE HAD FROM > ALL LEVELS OF OUR TEAM STRUCTURE IS EXCELLENT." > > GROUP HR OPERATIONS > > EADS Personnel Services UK -------------------------------------------------------------------------------- > "PHIL HAS A LOT OF ENERGY WHICH HE THROWS INTO THE COURSE. THIS VISABLY BROKE > DOWN RESISTANCE AND ATTENDEES ENTERED INTO THE EXERCISES WHOLEHEARTEDLY." > > SENIOR QS > > Bullock Construction -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

This powerful Advanced Communication Skills Training Course will help you identify people’s communication style within 3-5 seconds of meeting them!

Harness the energy is an explorative workshop introducing the notion of utilising and intuitively listening to the energy shared between a group of people. Whether we realise it or not, we all give off certain energies at any time. These energies can affect change, sometimes positively, sometimes negatively. This workshop enhances understanding of the power of our own energy transmissions through the use of complicité-based theatre techniques and exercises. This workshop will help participants become active and aware listeners, able to work better collaboratively to produce strong results. It will demonstrate the power of our own individual energy and the positive impact we can have when we learn to utilise the energy beneficially in different situations.