Harpenden

<h2>Public Service Manager Programme: In-House</h2><p>Volatility, uncertainty, complexity and ambiguity - the classic VUCA environment - are the order of the day. If this is the new normal, you need all the help you can get.</p><p>And that's why we developed this programme. Inspired by a tried-and-tested programme we already deliver for private sector organisations, this programme has been designed by our two lead specialists in public service management - Amanda Dudman and David Elverson. Amanda focuses on the management side of the equation, helping even the most experienced managers find new ways of working more effectively, while David focuses on supporting the commercial agenda.</p><p>Aimed at public service managers and leaders who line manage others, this ILM-recognised programme takes a modular approach and gives participants plenty of tools and strategies for dealing with current challenges in the workplace through expert trainer input and skills practice.</p><p>In addition, there is the opportunity to learn from peers, share experiences, address how to deal with the more challenging issues, and prepare action plans to implement with confidence back at work.</p><p>Tough times continue for public services as internal and external drivers in a fast-moving landscape put ever more pressure on managers, the 'squeezed middle'. Demands on resources and time mean that managers need practical and workable everyday solutions and approaches that support them in their busy, stretching daily work.</p><section>
                    <h3>Managing and Leading Day-to-day</h3><h4>Your Role as a Manager and Creating a Personal Development Plan</h4><ul><li>Welcome and Introductions</li><li>Setting the Scene and Creating Expectations - Introducing the Programme</li><li>Your Role as a Manager</li><li>Drawing Up a Development Plan</li><li>Peer-to-peer Development Discussions</li></ul><h4>The Vuca Environment in Which You Manage</h4><ul><li>What is Vuca?</li><li>Vuca Insights and Approaches During Continuous Change</li><li>Action Planning and Peer Learning Review</li></ul><h3>Personal Tools for Managing in a Changing Work Environment</h3><h4>Time and Stress</h4><ul><li>Time Thieves and Pressures</li><li>Signs of Stress and Spotting Them</li><li>What's in Your Stress Container?</li><li>Tips and Ideas for Managing Your Stress Levels</li><li>Learning Review</li></ul><h4>Remote and Agile Working</h4><ul><li>Rowe (Results Orientated Work Environment)</li><li>Managing People in a Remote and Agile Environment</li><li>Building Trust</li><li>Are You an Agile Manager?</li><li>Learning Review</li></ul><h3>Improving Performance</h3><h4>Supporting and Developing People</h4><ul><li>How Do You Learn?</li><li>Creating Effective Development Plans</li><li>Holding Great Development and Learning One-to-ones</li><li>Practising With Your Peers</li><li>Learning Review</li></ul><h4>Enabling Accountability and Responsibility</h4><ul><li>The Accountability Ladder</li><li>Having Accountable Team Members Who Take Responsibility</li><li>Deal - a Structured Approach for Holding an Accountability Discussion</li><li>Peer Practice Using the Deal Framework</li><li>Learning Review</li></ul><h3>Honest Conversations</h3><h4>Holding Honest Conversations: Providing Feedback, Managing Challenging Discussions and Dealing With Conflict</h4><ul><li>Your Honest Conversation Challenges</li><li>Building the Relationship</li><li>Providing and Receiving Feedback</li><li>Dealing With Challenging Behaviours</li><li>Listening and Rapport</li><li>The Emotional Bank Account</li><li>'fierce Conversations' - Dealing With Conflict in a Conversation</li><li>Learning Review</li></ul><h3>Developing and Implementing an Enterprising Approach</h3><h4>Developing Entrepreneurial Thinking</h4><ul><li>What is Entrepreneurship?</li><li>Types of Innovation</li><li>Benefits of Entrepreneurship</li><li>Challenge Focused Innovation</li><li>Review and Action Planning</li></ul><h4>Creating a Culture of Entrepreneurial Thinking at Work</h4><ul><li>Practising Entrepreneurial Thinking - Tools and Techniques</li><li>Imaginative Ways of Using Resources</li><li>Review and Action Planning</li></ul><h3>Motivation and Engagement for Resilience</h3><h4>Better Motivation at Work</h4><ul><li>Defining Motivation</li><li>Exploring Some Motivation Thinking</li><li>Skill or Will?</li><li>Drawing Up a Motivation Plan for Someone You Manage</li><li>Review and Action Planning</li></ul><h4>Managing for Engagement and Resilience</h4><ul><li>What's Your Engagement and Wellbeing Challenge?</li><li>Commitment V Compliance</li><li>The Resilience Gallery</li><li>Activities That Boost Resilience and Support Wellbeing</li><li>Learning Review</li></ul><h3>Managing and Leading Strategically</h3><h4>Coaching Skills</h4><ul><li>The Core Skills and Behaviours for Coaching</li><li>The Coaching Spectrum (Downey)</li><li>Coaching Each Other</li><li>How You Coach Without Giving the Answers</li><li>Learning Review</li></ul><h4>The Leader's Shadow</h4><ul><li>The Influence Your Values Have on Your Style</li><li>Your Impact: the Shadow of a Leader</li><li>It Starts With Me - What I Say, How I Act, How I Measure</li><li>Learning Review</li></ul><h3>Commercial Skills</h3><h4>Commercial Awareness in the Public Sector</h4><ul><li>What is Commercial Thinking?</li><li>Defining Strategic Commercial Objectives</li><li>Developing a Strategic Focus</li><li>Defining Customer Targets</li><li>The Competitive Marketplace</li><li>Meeting Stakeholder Expectations</li><li>Implementation - Systems, Structures and Processes</li><li>Implementation - People and Culture</li><li>Tools and Checklists</li></ul><h3>The Political Dimension and Wrapping It All Up</h3><h4>Working in a Political Environment</h4><ul><li>Communicating With Elected Members and Understanding Their Motivations</li><li>The Political Structure Where You Work</li><li>Using the Member Officer Relationship Protocol</li><li>Influencing Skills and Approaches</li><li>Formulating an Influencing Plan</li></ul><h4>Programme Review</h4><ul><li>Reviewing Activities</li><li>Personal, Group and Peer-led Learning Review of All the Modules and Personal Learning</li><li>Call to Action - Going Forwards and My Next Steps</li><li>Action Planning and Evaluation</li></ul>


                </section>

Maximum Performance

Public Service Manager Programme: In-House

<h2>Public Service Manager Programme</h2><p>Volatility, uncertainty, complexity and ambiguity - the classic VUCA environment - are the order of the day. If this is the new normal, you need all the help you can get.</p><p>And that's why we developed this programme. Inspired by a tried-and-tested programme we already deliver for private sector organisations, this programme has been designed by our two lead specialists in public service management - Amanda Dudman and David Elverson. Amanda focuses on the management side of the equation, helping even the most experienced managers find new ways of working more effectively, while David focuses on supporting the commercial agenda.</p><p>Aimed at public service managers and leaders who line manage others, this ILM-recognised programme takes a modular approach and gives participants plenty of tools and strategies for dealing with current challenges in the workplace through expert trainer input and skills practice.</p><p>In addition, there is the opportunity to learn from peers, share experiences, address how to deal with the more challenging issues, and prepare action plans to implement with confidence back at work.</p><p>Tough times continue for public services as internal and external drivers in a fast-moving landscape put ever more pressure on managers, the 'squeezed middle'. Demands on resources and time mean that managers need practical and workable everyday solutions and approaches that support them in their busy, stretching daily work.</p><section>
                    <h3>Managing and Leading Day-to-day</h3><h4>Your Role as a Manager and Creating a Personal Development Plan</h4><ul><li>Welcome and Introductions</li><li>Setting the Scene and Creating Expectations - Introducing the Programme</li><li>Your Role as a Manager</li><li>Drawing Up a Development Plan</li><li>Peer-to-peer Development Discussions</li></ul><h4>The Vuca Environment in Which You Manage</h4><ul><li>What is Vuca?</li><li>Vuca Insights and Approaches During Continuous Change</li><li>Action Planning and Peer Learning Review</li></ul><h3>Personal Tools for Managing in a Changing Work Environment</h3><h4>Time and Stress</h4><ul><li>Time Thieves and Pressures</li><li>Signs of Stress and Spotting Them</li><li>What's in Your Stress Container?</li><li>Tips and Ideas for Managing Your Stress Levels</li><li>Learning Review</li></ul><h4>Remote and Agile Working</h4><ul><li>Rowe (Results Orientated Work Environment)</li><li>Managing People in a Remote and Agile Environment</li><li>Building Trust</li><li>Are You an Agile Manager?</li><li>Learning Review</li></ul><h3>Improving Performance</h3><h4>Supporting and Developing People</h4><ul><li>How Do You Learn?</li><li>Creating Effective Development Plans</li><li>Holding Great Development and Learning One-to-ones</li><li>Practising With Your Peers</li><li>Learning Review</li></ul><h4>Enabling Accountability and Responsibility</h4><ul><li>The Accountability Ladder</li><li>Having Accountable Team Members Who Take Responsibility</li><li>Deal - a Structured Approach for Holding an Accountability Discussion</li><li>Peer Practice Using the Deal Framework</li><li>Learning Review</li></ul><h3>Honest Conversations</h3><h4>Holding Honest Conversations: Providing Feedback, Managing Challenging Discussions and Dealing With Conflict</h4><ul><li>Your Honest Conversation Challenges</li><li>Building the Relationship</li><li>Providing and Receiving Feedback</li><li>Dealing With Challenging Behaviours</li><li>Listening and Rapport</li><li>The Emotional Bank Account</li><li>'fierce Conversations' - Dealing With Conflict in a Conversation</li><li>Learning Review</li></ul><h3>Developing and Implementing an Enterprising Approach</h3><h4>Developing Entrepreneurial Thinking</h4><ul><li>What is Entrepreneurship?</li><li>Types of Innovation</li><li>Benefits of Entrepreneurship</li><li>Challenge Focused Innovation</li><li>Review and Action Planning</li></ul><h4>Creating a Culture of Entrepreneurial Thinking at Work</h4><ul><li>Practising Entrepreneurial Thinking - Tools and Techniques</li><li>Imaginative Ways of Using Resources</li><li>Review and Action Planning</li></ul><h3>Motivation and Engagement for Resilience</h3><h4>Better Motivation at Work</h4><ul><li>Defining Motivation</li><li>Exploring Some Motivation Thinking</li><li>Skill or Will?</li><li>Drawing Up a Motivation Plan for Someone You Manage</li><li>Review and Action Planning</li></ul><h4>Managing for Engagement and Resilience</h4><ul><li>What's Your Engagement and Wellbeing Challenge?</li><li>Commitment V Compliance</li><li>The Resilience Gallery</li><li>Activities That Boost Resilience and Support Wellbeing</li><li>Learning Review</li></ul><h3>Managing and Leading Strategically</h3><h4>Coaching Skills</h4><ul><li>The Core Skills and Behaviours for Coaching</li><li>The Coaching Spectrum (Downey)</li><li>Coaching Each Other</li><li>How You Coach Without Giving the Answers</li><li>Learning Review</li></ul><h4>The Leader's Shadow</h4><ul><li>The Influence Your Values Have on Your Style</li><li>Your Impact: the Shadow of a Leader</li><li>It Starts With Me - What I Say, How I Act, How I Measure</li><li>Learning Review</li></ul><h3>Commercial Skills</h3><h4>Commercial Awareness in the Public Sector</h4><ul><li>What is Commercial Thinking?</li><li>Defining Strategic Commercial Objectives</li><li>Developing a Strategic Focus</li><li>Defining Customer Targets</li><li>The Competitive Marketplace</li><li>Meeting Stakeholder Expectations</li><li>Implementation - Systems, Structures and Processes</li><li>Implementation - People and Culture</li><li>Tools and Checklists</li></ul><h3>The Political Dimension and Wrapping It All Up</h3><h4>Working in a Political Environment</h4><ul><li>Communicating With Elected Members and Understanding Their Motivations</li><li>The Political Structure Where You Work</li><li>Using the Member Officer Relationship Protocol</li><li>Influencing Skills and Approaches</li><li>Formulating an Influencing Plan</li></ul><h4>Programme Review</h4><ul><li>Reviewing Activities</li><li>Personal, Group and Peer-led Learning Review of All the Modules and Personal Learning</li><li>Call to Action - Going Forwards and My Next Steps</li><li>Action Planning and Evaluation</li></ul>


                </section>

Public Service Manager Programme

<h2>High Performance Teams</h2><p>To stay ahead of the competition, it's vital for organisations to develop a high-performance work culture, so it should be a key goal for all managers to build high-performing teams. Building a team that can make better decisions and execute tasks at pace is the best route to increased productivity and engagement.</p><p>This workshop explores a range of concepts to support managers to successfully develop high-performing teams. It's a very practical session, blending group discussions and exercises with expert trainer input. It will help ensure that you have your people in the right place, doing the right things, together.</p><h3>Learning objectives</h3><p>This very &amp;'hands on' workshop will help you:</p><ul><li>Discover how understanding the five dysfunctions of a team can help you develop your own team</li><li>Understand and apply the Belbin team roles model</li><li>Be able to balance task, team and individual</li><li>Lead your team through the different stages of team development</li><li>Help your team make the most of hybrid working</li></ul><section>
                    <h3>Welcome, objectives and introductions</h3><ul><li>Meet your &amp;'new' team</li><li>What does a high-performing team look like?</li><li>The five dysfunctions of a team</li></ul><h3>Belbin's team roles</h3><ul><li>Understanding Belbin's team roles</li><li>What role do I play in a team?</li><li>Applying Belbin's team roles to your team</li><li>Balancing strengths and weaknesses</li></ul><h3>Action-centred leadership</h3><ul><li>Introduction to the action-centred leadership model</li><li>Action-centred leadership in practice: balancing task, team and individual</li><li>Assessing your team and your role as team leader</li></ul><h3>The stages of team development</h3><ul><li>Understanding Tuckman's stages of team development: Forming, Storming, Norming, Performing</li><li>Tools and techniques to lead teams through each stage</li><li>Creating high-performing teams in a hybrid working environment</li></ul><h3>Action planning</h3><ul><li>Re-introducing your &amp;'new team'</li><li>How do we apply what we've learnt?</li><li>Review learning and personal action planning</li></ul>


                </section>

High Performance Teams

<h2>High Performance Teams: In-House</h2><p>To stay ahead of the competition, it's vital for organisations to develop a high-performance work culture, so it should be a key goal for all managers to build high-performing teams. Building a team that can make better decisions and execute tasks at pace is the best route to increased productivity and engagement.</p><p>This workshop explores a range of concepts to support managers to successfully develop high-performing teams. It's a very practical session, blending group discussions and exercises with expert trainer input. It will help ensure that you have your people in the right place, doing the right things, together.</p><h3>Learning objectives</h3><p>This very &amp;'hands on' workshop will help you:</p><ul><li>Discover how understanding the five dysfunctions of a team can help you develop your own team</li><li>Understand and apply the Belbin team roles model</li><li>Be able to balance task, team and individual</li><li>Lead your team through the different stages of team development</li><li>Help your team make the most of hybrid working</li></ul><section>
                    <h3>Welcome, objectives and introductions</h3><ul><li>Meet your &amp;'new' team</li><li>What does a high-performing team look like?</li><li>The five dysfunctions of a team</li></ul><h3>Belbin's team roles</h3><ul><li>Understanding Belbin's team roles</li><li>What role do I play in a team?</li><li>Applying Belbin's team roles to your team</li><li>Balancing strengths and weaknesses</li></ul><h3>Action-centred leadership</h3><ul><li>Introduction to the action-centred leadership model</li><li>Action-centred leadership in practice: balancing task, team and individual</li><li>Assessing your team and your role as team leader</li></ul><h3>The stages of team development</h3><ul><li>Understanding Tuckman's stages of team development: Forming, Storming, Norming, Performing</li><li>Tools and techniques to lead teams through each stage</li><li>Creating high-performing teams in a hybrid working environment</li></ul><h3>Action planning</h3><ul><li>Re-introducing your &amp;'new team'</li><li>How do we apply what we've learnt?</li><li>Review learning and personal action planning</li></ul>


                </section>

High Performance Teams: In-House

<p>This practical, enjoyable day will give you the tools to go and do your job effectively and the opportunity to practise using them in a safe and supportive environment before putting them into practice for real back in the workplace.</p><p>To inspire, you need to be inspired!Having the right set of skills, tools and techniques helps us to manage in a productive and beneficial way.</p><p>Above all, the workshop will inspire you with the determination to engage with the people you manage to produce greater levels of achievement.</p>This workshop will enable you to:<ul><li>Understand what the role of the manager is</li><li>Engage and inspire a team to perform</li><li>Recognise the range of styles appropriate for different situations and how your communication style impacts</li><li>Provide clear direction on your team's purpose, role and responsibilities</li><li>Understand how to create a motivating environment for those who report to you</li><li>Hold them accountable for delivery</li><li>Hold performance conversations</li><li>Review and evaluate your learning and have a plan to take back and implement at work</li></ul><section>
                    <h3>1 Bringing the role to life</h3><ul><li>Starting the day with sharing your current ideals and approaches using the pre workshop task</li><li>Understanding what you bring to your role and your objectives for the day</li></ul> <h3>2 The role and responsibilities of a manager: an overview</h3><ul><li>Responsibility and accountability</li><li>Producing results</li><li>Managing teams</li><li>Developing individuals</li></ul> <h3>3 Communication excellence</h3><ul><li>The model of a team communicator</li><li>What type of communicator are you and what about your team?</li><li>Practical interactive group exercise</li></ul> <h3>4 Your role as a team leader - shaping how we work using the organisation's values</h3><ul><li>Your role</li><li>Your team's role</li><li>Enabling your team to deliver in a changing mindset</li></ul> <h3>5 Engaging and motivating your team</h3><ul><li><em>Exercise: using a leadership model to explore how you are enabling your team to engage with current change, what's getting in the way and how you will manage this in your organisational context</em></li><li>Peer and group task and discussion</li></ul> <h3>6 Addressing motivation at team and individual level in times of change</h3><ul><li><em>Exercises:</em><ul><li>Identifying approaches to motivating people at work based on a work based model of motivation: team task</li><li>Exploring a behavioural model of motivation: team discussion</li></ul></li><li>Review in plenary</li></ul> <h3>7 Holding people accountable</h3><ul><li>The work cycle model of team performance:</li><li><ul><li>Agree purpose</li><li>Set objectives</li><li>Monitor performance</li><li>Provide feedback</li><li>Compliance vs. commitment</li></ul></li><li>Professional discussion in small groups</li><li><em>Exercise: Practising short conversations using peer coaching support</em></li></ul> <h3>8 Review of learning and action planning</h3><ul><li>Personal review and action planning</li><li>Group review of learning</li><li>Evaluation</li></ul> 


                </section>

The In House Training Company

Organisational Skills

Team Management

People Management

Lean Management

Manager Training

Management Skills

Management in a day! (In-House)

<p>At some point in your life you will have attended a training course or workshop, but what happens when you are asked to deliver one? Some people relish the opportunity while others are challenged by it. Whatever you feel about training others, it is a skill that is admired and can be studied and learned.</p><p>With the trainer you will be learning the techniques, skills and understanding you need and you will have the chance to deliver a short training session to others, receive feedback and having the confidence to deliver it for real in your job.</p><p>The training will comprise one day followed by a half day when all those able to attend will deliver and have feedback on a 20 minute training activity.</p><ul><li>To be able to create and maintain an environment conducive to learning and engagement</li><li>To understand basic learning theory and practice and the difference between training, facilitating and learning</li><li>To understand how adults learn and how to apply it as a trainer</li><li>To be able to plan and deliver a training activity using the appropriate set of skills and behaviours</li><li>To be able to review and evaluate learning and identify how outcomes are met</li><li>To manage the learning process and the participant engagement in the training environment</li><li>To be able to present effectively and appropriately to a variety of audiences</li><li>To deliver and receive feedback on a short delivered training activity with peers</li><li>To review and evaluate learning and have an action plan to take back and put into practice</li></ul><section>
                    DAY ONE (full-day) <h3>1 Welcome, housekeeping, how the day will be run</h3><ul><li>Introductions (and making the most of them)</li><li>Warm up - breaking the ice followed by review and feedback</li><li>Creating an environment conducive to learning and engagement; managing expectations well as a trainer</li><li>Group task with feedback and review in plenary</li></ul> <h3>2 What is training and how do adults learn?</h3><ul><li>Trainer input: <em>David Kolb's Learning Cycle</em></li><li>Group tasks</li></ul> <h3>3 How to plan a session and what to include - trainer input</h3><ul><li>Starting at the end and working backwards</li><li>Linking outcomes to purposeful activities</li><li>Practice task and planning time for day two using a template</li></ul> <h3>4 The skills and behaviours of a brilliant trainer</h3><ul><li>Modelling skills and behaviours</li><li>Creative task and discussion</li></ul> <h3>5 Mini reviewing task</h3><ul><li>De-brief - using reviewing in training</li></ul> <h3>6 How to manage the process</h3><ul><li>Trainer input followed by practice</li><li>Paying conscious attention to language (verbal and non verbal), feelings and responses in the room and managing yourself as a trainer</li></ul> <h3>7 The trainer's toolkit #1</h3><ul><li>Key tools, materials and templates</li><li>Choosing different tools and approaches with different audiences</li><li>Know your audience</li></ul> <h3>8 The trainer's toolkit #2</h3><ul><li>Key tools, materials and templates continued</li><li>Addressing trainer good practice</li></ul> <h3>9 Review, evaluation and action planning activities</h3><ul><li>Why and what should we be evaluating and why it's important</li><li>Action planning task</li><li>Group review task</li></ul> DAY TWO (half-day) <em>The day will comprise a series of 30 minute timed sessions where each delegate will present and deliver a training activity with the group.</em><p><em>The training activity will be prepared and planned in advance and will take 20 minutes (+ or - 2 minutes) to deliver in real time.</em></p><p><em>This will be followed by review and feedback from the trainer and peers to complete the total of 30 minutes as a time slot.</em></p><p><em>Reiteration of the task and discussion can take place with the trainer if needed, and there is time included in Day One to support the training planning.</em></p> 


                </section>

Life Coach Training

Teacher Training

Trainers Course

Train the Trainer (TTT)

Teaching & Training

Train the trainer (In-House)

<p>This very practical session is designed to enable participants to improve the impact, clarity and accuracy of their reports. It focuses equally on the two key areas - structure and writing technique.</p>This course will help participants:<ul><li>Scope reports based on objective and intended readership</li><li>Write a structured report</li><li>Use the Fog Index to ensure readability</li><li>Write grammatically correct and well-punctuated text</li><li>Review and edit their work.</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Objectives and overview</li><li>Introductions and personal aims</li></ul> <h3>2 What makes a good report?</h3><ul><li>Practical activity and feedback</li></ul> <h3>3 Before you start</h3><ul><li>The planning process and scoping a report</li><li>Organising information</li><li>Key report headings</li><li>What goes where?</li><li>Writing practice and review</li></ul> <h3>4 Writing tips and techniques</h3><ul><li>Clear English and use of language</li><li>Grammar and sentence structure</li><li>Refresher in punctuation</li><li>Writing in the third person</li><li>The Fog Index - and how to measure readability</li></ul> <h3>5 Pulling it all together</h3><ul><li>Reviewing and proofing</li></ul> <h3>6 Review</h3><ul><li>Summary of key learning points</li><li>Action planning</li></ul> 


                </section>

Technical Writing

Report Writing

Writing Skills

Book Writing

Resume & CV Writing

Business Writing

Report writing (In-House)

<p>Developing a network of MHFA Champions is a key step in creating a mentally healthy workplace. The MHFA Champion one-day course will give you all the skills you need to be an MHFA Champion.</p>This one-day course trains you as an MHFA Champion, giving you:<ul><li>An understanding of common mental health issues</li><li>Knowledge and confidence to advocate for mental health awareness</li><li>Ability to spot signs of mental ill-health</li><li>Skills to support positive wellbeing</li></ul><section>
                    <h3>1 Introduction to MHFA and understanding mental health (3 hours 30 mins) </h3><ul><li>About Mental Health First Aid</li><li>About mental health and stress in the workplace</li><li>Stigma and discrimination</li><li>Depression</li><li>Anxiety disorders</li><li>Other mental health issues (eating disorders, self-harm, psychosis)</li><li>Early warning signs of mental ill-health</li><li>Alcohol, drugs and mental health</li></ul> <h3>2 MHFA Champion in practice (3 hours 30 mins) </h3><ul><li>Applying the Mental Health First Aid action plan</li><li>Action 1: Approach the person, assess and assist with any crisis</li><li>Suicide</li><li>Action 2: Listen and communicate non-judgementally</li><li>Action 3: Give support and information</li><li>Action 4: Encourage the person to get appropriate professional help</li><li>Action 5: Encourage other supports</li><li>Recovery</li><li>Building a mentally healthy workplace</li><li>Action planning for using MHFA</li></ul> 


                </section>

Mental Health Awareness

Mental Health First Aid

Psychological First Aid

Mental Health At Work

Approved Mental Health Professional (AMHP)

Mental Health Nurse

MHFA Champion (In-House)

<p>This workshop is designed to build participants' knowledge, skills and confidence in mental health and resilience in the workplace. The workshop will benefit all those looking to increase their knowledge around the subject enabling them to support someone exhibiting sigs of mental ill health, as well as increasing their own resilience and being aware of their own mental wellbeing.</p><ul><li>AN IN DEPTH UNDERSTANDING OF MENTAL HEALTH AND THE FACTORS THAT CAN AFFECT WELLBEING</li><li>PRACTICAL SKILLS TO SPOT THE TRIGGERS AND SIGNS OF MENTAL HEALTH ISSUES</li><li>CONFIDENCE TO STEP IN, REASSURE AND SUPPORT A PERSON IN DISTRESS</li><li>KNOWLEDGE, SKILLS AND CONFIDENCE THROUGH PRACTICAL EXERCISES TO INCREASE LEVELS OF PERSONAL RESILIENCE</li></ul><section>
                    <h3>1. Introduction</h3><ul><li>Workshop objectives and benefits from attending</li><li>Participants' experience and confidence in this area</li><li>Personal objectives</li></ul><h3>2. Understanding mental health</h3><ul><li>What is mental health?</li><li>Mental health and stigma</li><li>Types of mental ill health disorders</li></ul><h3>3. Supporting others</h3><ul><li>Warning signs of mental ill health</li><li>How to support someone exhibiting signs of mental ill health</li></ul><h3>4. Supporting yourself</h3><ul><li>Stess: coping mechanisms and self-care</li><li>What is resilience, why is it important and how can you increase your levels?</li><li>Building your support network</li></ul><h3>5. Next steps</h3><ul><li>Individual learning and action planning</li><li>Group review and close</li></ul>


                </section>

Mental Health Awareness in the Workplace

<p>The aim of this course is to provide an overview of Agile approaches to product development. It explains what Agile is and when and why to use it.</p><p>The scope of the programme includes:</p><p>The course emphasises the collaborative nature of Agile and the flexibility it offers to customers.</p>The principal training objectives for this programme are to help participants understand:<ul><li>Why and when to use Agile</li><li>How to use Agile</li><li>The roles involved in Agile development</li><li>The cultural factors to take into account</li><li>How to manage Agile developments</li></ul><section>
                    <h3>1 Introduction (Course sponsor and trainer)</h3><ul><li>Why this programme has been developed</li><li>Review of participants' needs and objectives</li></ul> <h3>2 Background to Agile</h3><ul><li>Issues with traditional approaches to product development</li><li>How Agile helps</li><li>Roots of Agile</li><li>Agile lifecycles</li><li>Product <em>v</em> project</li></ul> <h3>3 How Agile works</h3><ul><li>The Agile Manifesto</li><li>Agile principles</li><li>Process control: defined v empirical</li><li>Different Agile methods</li><li>The Scrum framework</li><li>DSDM Atern</li></ul> <h3>4 Managing Agile</h3><ul><li>When to use Agile</li><li>Managing Agile projects</li><li>Team organisation</li></ul> <h3>5 Agile techniques</h3><ul><li>Daily stand-ups</li><li>User stories</li><li>Estimating</li><li>MoSCoW prioritisation</li></ul> <h3>6 Course review and action planning (Course sponsor present)</h3><ul><li>Are there opportunities to use Agile?</li><li>What actions should be implemented to adopt Agile?</li><li>Conclusion</li></ul> 


                </section>

Agile Business Analyst

Certified SAFe Agilist

ICP-ACC (ICAgile Certified Agile Coaching)

Agile

ACP (Agile Certified Practitioner)

Scrum

Agile product development: an introduction (In-House)

<p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Days - 8 CPD Hours</strong></p><div title="Page 1" style="color: rgb(68, 68, 68); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);"><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);"><span style="color: rgb(68, 68, 68); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);">This workshop is designed to help you manage your time more effectively. It will explore issues with time management, prioritisation and delegation, managing meetings and emails, Managing other peoples priorities and action planning.</span></p></div>

M&K Update Ltd

Adult Leadership & Management (ALM)

Time Management

Allied Health Professions (AHP)

Health Care Management

Health Education

This workshop is designed to help you manage your time more effectively. It will explore issues with time management, prioritisation and delegation, managing meetings and emails, Managing other peoples priorities and action planning.

Time Management for Healthcare Professionals

Loughborough

<div>
		

		<div>
			
			<p>Resilience is the ability to take the challenges and changes of life in your stride and say yes to the opportunities that excite you.
</p>
			<div><i></i> 2 x 180mins</div>
			<div><i></i>  £445.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
		</div>

		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4>Today's workforce demands a lot from leaders: to be purpose-driven, authentic, inclusive, visionary yet humble; to create a space of psychological safety for their people and to show up without the armour of hierarchy. These demands can create a significant emotional load on leaders who are facing into a tide of consumer and shareholder activism, disruptive change to business practices and endless cost focus. Now is the time to understand that working on our personal resilience is not a sign of weakness, but of strength.</h4>
<h4>Join this course to engage with other leaders in learning resilience habits that make a difference now and can serve you for a lifetime.</h4>
<p> </p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>Module 1: Your Personal Resilience Baseline, Strengths and Challenges</h3>
<ul>
<li>Self-awareness of your resilience level across seven categories &amp; baseline</li>
<li>Knowledge: The link between resilience and sustainable high performance</li>
<li>Knowledge: Inconvenient truths and empowering beliefs about resilience</li>
<li>Q&amp;A and signposts: to 30 small habits to build your resilience</li>
<li>Action planning: one behaviour you will implement, starting today.</li>
</ul>
<h3>Module 2: Turning Knowing into Doing</h3>
<ul>
<li>Self-awareness: The road to burnout is paved with good intentions</li>
<li>Skills: Aligning your actions with your core values</li>
<li>The courage, conviction and commitment to 'doing differently'</li>
<li>Q&amp;A and signposts: to a range of specific tools to build your confidence</li>
<li>Action planning: one behaviour you will implement, starting today.</li>
</ul>
<h3>Why now?</h3>
<div>
<ul>
<li>The pandemic has amplified existing resource pressure and accelerated change and uncertainty</li>
<li>The consequences of taking our health for granted, mentally, physically or emotionally are severe</li>
<li>Workplace stress has reached epidemic proportions in many regions across the globe</li>
<li>The cost of presenteeism is double the cost of absenteeism</li>
<li>Over two years of heightened pressure means many people are operating with lower personal capacity</li>
</ul>
<h3>Benefits?</h3>
<p>Increase your capacity to take on new challenges, reduce existing stress and prepare yourself for unexpected adversity.</p>
<h3>How?</h3>
<div>
<ul>
<li>Suitable for all leaders, everywhere</li>
<li>Resilience can be learned the easy way (taught) or the hard way (personal experience of adversity)</li>
<li>There are 7 categories of resilience, most people score very low on at least 2-3 categories</li>
<li>Having at least some resilience habits in every category means you have a tool for every situation</li>
<li>The resilience habits in the FREEDOM model are simple, powerful, fast, free and readily implemented</li>
<li>Tried-and-tested workshops, 3 to 4 hours tailored for Leaders and Executives</li>
<li>Stand-alone workshops or integrate into wider development programmes</li>
</ul>
</div>
</div>
<p></p>

Mpi Learning - Professional Learning And Development Provider

Resilience is the ability to take the challenges and changes of life in your stride and say yes to the opportunities that excite you.

Developing Personal Resilience as a Leader

General Admission

UK Wide Travel Costs

<p id="isPasted" style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness.</p><p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p><h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Category</h3><p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Relationships</p><p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Racial bias</p><h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Description</h3><p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness.</p><p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Everyone holds unconscious beliefs about various social and identity groups and these biases stem from one&rsquo;s tendency to organise social worlds by categorising.</p><p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">So join us on a reflective, engaging day where we tackle real life issues in depth and create action plans for future practice.</p><h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Learning Objectives</h3><ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"><li fr-original-style="" style="box-sizing: border-box;">Increased confidence and understanding regarding Unconscious Bias</li><li fr-original-style="" style="box-sizing: border-box;">Action planning</li><li fr-original-style="" style="box-sizing: border-box;">New skills and processes to strengthen the inclusion of diverse groups</li><li fr-original-style="" style="box-sizing: border-box;">Opportunity to reflect and understand more deeply on what might be happening due to unconscious bias&rsquo;</li></ul><h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Who Is It For?</h3><ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any professional, carer or parent</p></li></ul><h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Content</h3><ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We will explore what is known about:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Restorative Justice</li><li fr-original-style="" style="box-sizing: border-box;">Diversity</li><li fr-original-style="" style="box-sizing: border-box;">Attitudes and Values</li><li fr-original-style="" style="box-sizing: border-box;">Professional duties</li><li fr-original-style="" style="box-sizing: border-box;">Reflective practice</li></ul></li></ul>

Inclusive Solutions

UNCONSCIOUS BIAS TOWARDS RACISM

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

London

<h2>Program Management Skills: In-House Training</h2>
 <p>Program managers coordinate and give oversight to the efforts of marketing groups, project teams, product delivery, maintenance and support, operations and staff from various functional groups, including suppliers, business partners, and other external bodies. The goal is to ensure that proposed business transformation, through the delivery of complex products and processes, is implemented to realize the organization's strategic benefits and objectives, for which the program was selected.</p>
 <p>The goals of this course are twofold: To provide participants with key program management principles and techniques, recognized as best practices, to enable more effective program management; and to leverage core elements of the program management life cycle, processes, tools and techniques, to enable program management effectiveness.</p>
 <p>The participant will learn and apply the principles of program management through discussions, activities, and case study exercises.</p><h3>What You Will Learn</h3>
 <p>At the end of this workshop, you will be able to:</p>
 <ul>
 <li>Maximize the transformational impact of a program according to the business needs</li>
 <li>Explain management principles and techniques and apply them within a program context</li>
 <li>Implement program governance and organization that will produce expected benefits</li>
 <li>Plan for and manage benefit realization, risks, issues, and quality</li>
 <li>Manage component projects' interdependencies that are linked to both program and strategic objectives</li>
 <li>Engage program stakeholders effectively.</li>
 <li>Improve communication and action planning effectiveness for programs in organizations</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Course structure</li> <li>Course goals and objectives</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>Fundamental definitions and concepts</li> <li>Program challenges and benefits</li> <li>Program best practices and success criterion</li> <li>Stakeholder management</li> <li>Governance: program management office and program boards</li> <li>Standard for Program Management overview</li> </ul> <h3>Vision, Leadership, and the Business Case</h3> <ul> <li>What is vision, why, and how?</li> <li>Leadership vs. Management</li> <li>Program business case</li> </ul> <h3>Program Organization and Governance</h3> <ul> <li>Program organization</li> <li>Program governance</li> <li>Program board roles and responsibilities</li> </ul> <h3>Benefits Management</h3> <ul> <li>Benefits explored</li> <li>Benefits management</li> <li>Benefits realization</li> </ul> <h3>Program Management Planning</h3> <ul> <li>Program management plan</li> <li>Program blueprint and roadmap</li> <li>Program component dossier</li> <li>Program tranches</li> <li>Program estimating</li> <li>Program scheduling</li> </ul> <h3>Program Monitoring and Controlling</h3> <ul> <li>Program Control - An Overview</li> <li>Program Monitoring and Controlling</li> <li>Monitoring and Controlling Transition</li> </ul> <h3>Program Risk and Issue Management</h3> <ul> <li>Risk and issue management overview</li> <li>Program risk management</li> <li>Program issue management</li> </ul> <h3>Program Quality Management</h3> <ul> <li>Program quality management overview</li> <li>Program quality management principles</li> </ul> <h3>Program Stakeholder Management</h3> <ul> <li>Stakeholder engagement overview</li> <li>Stakeholder engagement planning</li> <li>EI, trust, communication and stakeholder engagement</li> </ul> <h3>Program Closure and Benefits Sustainment</h3> <ul> <li>Program closure overview</li> <li>Closing the program</li> <li>Program benefits sustainment</li> </ul> <h3>Summary</h3> <ul> <li>What did we learn, and how can we implement this in our work environments?</li> </ul>


                </section>

IIL Europe Ltd

Program Management Skills: In-House Training

<div data-testid="summary" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Living in the Present</span></strong></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Do you ever find that your brain can&rsquo;t enjoy the present? Maybe you are wandering into the past to ruminate on what&rsquo;s happened? Or looking to the future worrying about what there is to do? Whilst past and future thinking have their uses, they can suck the joy from our day to day lives.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">We want to help you to relish the present and make the most of everything it has to offer.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">This session will introduce you to GEM; How Gratitude, Empathy and Mindfulness are at the core of living presently. We&rsquo;ll be sharing tools to help you:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Use gratitude to increase joy in your daily life</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Use empathy to strengthen relationships with others</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Use mindfulness to calm your nervous system and feel grounded in the moment</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">And we&rsquo;ll end with a meditation to help you take wellness into the next part of your day.</span></p></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">______________</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Wellness Lab: Helping you to prioritise your wellbeing</span></strong></span></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Are you always giving to others and forgetting yourself?</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Are you juggling loads and finding it hard to find a healthy balance?</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Do you find it hard to follow through on the wellness goals you set for yourself?</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">You are not alone.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Wellness Lab is here to help you make time for yourself, empower you with wellbeing activities and support your personal growth.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Each month you can expect</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">A deep dive into a different aspect of your wellbeing</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Tried and tested tools for you to experiment with</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">A safe space to ask questions and share</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Meditations and visualisations to help you find calm</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Action planning prompts to hold you accountable</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The Wellness Lab is designed to be an inclusive space. You are most welcome to participate in whatever way works for you:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">join with your camera off and simply &lsquo;listen in&rsquo;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">pop your reflection, comments and questions in the chat</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">show up on screen and unmute to participate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">&nbsp;We look forward to helping you to live in the present of your life.</span></p>

The Self Leadership Initiative

Health & Wellbeing

Mindfulness

Emotional Wellbeing

Psychological Wellbeing

Empathy

Wellbeing

Self Esteem & Confidence

Wellness Coach

Gratitude

Learn three practices to fully enjoy the present. 

Wellness Lab: Living in the Present

<h2>Program Management Skills: Virtual In-House Training</h2>
 <p>Program managers coordinate and give oversight to the efforts of marketing groups, project teams, product delivery, maintenance and support, operations and staff from various functional groups, including suppliers, business partners, and other external bodies. The goal is to ensure that proposed business transformation, through the delivery of complex products and processes, is implemented to realize the organization's strategic benefits and objectives, for which the program was selected.</p>
 <p>The goals of this course are twofold: To provide participants with key program management principles and techniques, recognized as best practices, to enable more effective program management; and to leverage core elements of the program management life cycle, processes, tools and techniques, to enable program management effectiveness.</p>
 <p>The participant will learn and apply the principles of program management through discussions, activities, and case study exercises.</p><h3>What You Will Learn</h3>
 <p>At the end of this workshop, you will be able to:</p>
 <ul>
 <li>Maximize the transformational impact of a program according to the business needs</li>
 <li>Explain management principles and techniques and apply them within a program context</li>
 <li>Implement program governance and organization that will produce expected benefits</li>
 <li>Plan for and manage benefit realization, risks, issues, and quality</li>
 <li>Manage component projects' interdependencies that are linked to both program and strategic objectives</li>
 <li>Engage program stakeholders effectively.</li>
 <li>Improve communication and action planning effectiveness for programs in organizations</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Course structure</li> <li>Course goals and objectives</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>Fundamental definitions and concepts</li> <li>Program challenges and benefits</li> <li>Program best practices and success criterion</li> <li>Stakeholder management</li> <li>Governance: program management office and program boards</li> <li>Standard for Program Management overview</li> </ul> <h3>Vision, Leadership, and the Business Case</h3> <ul> <li>What is vision, why, and how?</li> <li>Leadership vs. Management</li> <li>Program business case</li> </ul> <h3>Program Organization and Governance</h3> <ul> <li>Program organization</li> <li>Program governance</li> <li>Program board roles and responsibilities</li> </ul> <h3>Benefits Management</h3> <ul> <li>Benefits explored</li> <li>Benefits management</li> <li>Benefits realization</li> </ul> <h3>Program Management Planning</h3> <ul> <li>Program management plan</li> <li>Program blueprint and roadmap</li> <li>Program component dossier</li> <li>Program tranches</li> <li>Program estimating</li> <li>Program scheduling</li> </ul> <h3>Program Monitoring and Controlling</h3> <ul> <li>Program Control - An Overview</li> <li>Program Monitoring and Controlling</li> <li>Monitoring and Controlling Transition</li> </ul> <h3>Program Risk and Issue Management</h3> <ul> <li>Risk and issue management overview</li> <li>Program risk management</li> <li>Program issue management</li> </ul> <h3>Program Quality Management</h3> <ul> <li>Program quality management overview</li> <li>Program quality management principles</li> </ul> <h3>Program Stakeholder Management</h3> <ul> <li>Stakeholder engagement overview</li> <li>Stakeholder engagement planning</li> <li>EI, trust, communication and stakeholder engagement</li> </ul> <h3>Program Closure and Benefits Sustainment</h3> <ul> <li>Program closure overview</li> <li>Closing the program</li> <li>Program benefits sustainment</li> </ul> <h3>Summary</h3> <ul> <li>What did we learn, and how can we implement this in our work environments?</li> </ul>


                </section>

Program Management Skills: Virtual In-House Training

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			<p>This highly practical workshop will help you become a more effective negotiator and learn the skills that master negotiators use.</p>
			<div><i></i> 2 x 4 Hour Sessions</div>
			<div><i></i>  £534.00 incl. VAT</div>
			
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><p>The program covers the key skills for effective negotiation:</p>
<ul>
<li>Thorough preparation</li>
<li>Setting limits and goals</li>
<li>Identifying your unique negotiation proposition</li>
<li>Negotiating strategy and tactics</li>
<li>Keeping emotional distance</li>
<li>Dealing with deadlocks</li>
<li>Good listening skills</li>
<li>Clarity of communication</li>
<li>Understanding and dealing with different personality and negotiating styles</li>
<li>Men and women in negotiation</li>
<li>Knowing how to close a contract or agreement</li>
<li>Negotiating in teams</li>
<li>Achieving win-win outcomes</li>
</ul>
<p>The workshop is interactive and interspersed with practical exercises and role-play scenarios.  There is a particularly useful team negotiating exercise which is both fun and challenging.  At the end of the course you should be fully prepared to tackle your next negotiation!</p>
<p>Participants should come to the workshop prepared to discuss past or forthcoming negotiations and these may be used in class exercises.  Confidentiality will be honoured in all cases.</p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745  Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>Session 1</h3>
<ul>
<li>The ten best personality traits for effective negotiation and the ten most common negotiating errors</li>
<li><span>Negotiating Styles - What sort of negotiator are you?</span></li>
<li><span>How to become a master negotiator:  The key stages of negotiation from </span>preparation to close</li>
<li><span>The key stages/cont.</span></li>
<li>Negotiating by phone and email</li>
<li>Negotiating in teams</li>
</ul>
<h3>Session 2</h3>
<ul>
<li>Your unique negotiating proposition</li>
<li>Different communication and behavior styles and how to influence them</li>
<li><span>Negotiation and Emotional Intelligence</span></li>
<li><span>Negotiating role play scenarios</span></li>
<li><span>Feedback and course review</span></li>
<li><span>Action Planning</span></li>
</ul>
<p></p>

This highly practical workshop will help you become a more effective negotiator and learn the skills that master negotiators use.

Negotiation Skills

<h2>Program Management Skills: On-Demand</h2>
 <p>Program managers coordinate and give oversight to the efforts of marketing groups, project teams, product delivery, maintenance and support, operations and staff from various functional groups, including suppliers, business partners, and other external bodies. The goal is to ensure that proposed business transformation, through the delivery of complex products and processes, is implemented to realize the organization's strategic benefits and objectives, for which the program was selected.</p>
 <p>The goals of this course are twofold: To provide participants with key program management principles and techniques, recognized as best practices, to enable more effective program management; and to leverage core elements of the program management life cycle, processes, tools and techniques, to enable program management effectiveness.</p>
 <p>The participant will learn and apply the principles of program management through discussions, activities, and case study exercises.</p><h3>What You Will Learn</h3>
 <p>At the end of this workshop, you will be able to:</p>
 <ul>
 <li>Maximize the transformational impact of a program according to the business needs</li>
 <li>Explain management principles and techniques and apply them within a program context</li>
 <li>Implement program governance and organization that will produce expected benefits</li>
 <li>Plan for and manage benefit realization, risks, issues, and quality</li>
 <li>Manage component projects' interdependencies that are linked to both program and strategic objectives</li>
 <li>Engage program stakeholders effectively.</li>
 <li>Improve communication and action planning effectiveness for programs in organizations</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Course structure</li> <li>Course goals and objectives</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>Fundamental definitions and concepts</li> <li>Program challenges and benefits</li> <li>Program best practices and success criterion</li> <li>Stakeholder management</li> <li>Governance: program management office and program boards</li> <li>Standard for Program Management overview</li> </ul> <h3>Vision, Leadership, and the Business Case</h3> <ul> <li>What is vision, why, and how?</li> <li>Leadership vs. Management</li> <li>Program business case</li> </ul> <h3>Program Organization and Governance</h3> <ul> <li>Program organization</li> <li>Program governance</li> <li>Program board roles and responsibilities</li> </ul> <h3>Benefits Management</h3> <ul> <li>Benefits explored</li> <li>Benefits management</li> <li>Benefits realization</li> </ul> <h3>Program Management Planning</h3> <ul> <li>Program management plan</li> <li>Program blueprint and roadmap</li> <li>Program component dossier</li> <li>Program tranches</li> <li>Program estimating</li> <li>Program scheduling</li> </ul> <h3>Program Monitoring and Controlling</h3> <ul> <li>Program Control - An Overview</li> <li>Program Monitoring and Controlling</li> <li>Monitoring and Controlling Transition</li> </ul> <h3>Program Risk and Issue Management</h3> <ul> <li>Risk and issue management overview</li> <li>Program risk management</li> <li>Program issue management</li> </ul> <h3>Program Quality Management</h3> <ul> <li>Program quality management overview</li> <li>Program quality management principles</li> </ul> <h3>Program Stakeholder Management</h3> <ul> <li>Stakeholder engagement overview</li> <li>Stakeholder engagement planning</li> <li>EI, trust, communication and stakeholder engagement</li> </ul> <h3>Program Closure and Benefits Sustainment</h3> <ul> <li>Program closure overview</li> <li>Closing the program</li> <li>Program benefits sustainment</li> </ul> <h3>Summary</h3> <ul> <li>What did we learn, and how can we implement this in our work environments?</li> </ul>


                </section>

Program Management Skills: On-Demand

<div data-testid="summary" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand and mitigate your own personal drivers of conflict</strong></p><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Have you ever said &#39;They really push my buttons&#39; or &#39;I can&#39;t stand it when people...&#39;?</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That&#39;s the sound of you being &#39;hooked&#39;. We all have values that we want to live by, and when they are challenged, that&#39;s when we are most likely to engage in a conflict.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In this online workshop, Gemma will teach you the conflict hooks model so that you can identify your common hooks and how to handle them to reduce or prevent conflict.&nbsp;</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">What you will get from this 60-minute session:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Self-awareness of your conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Empathy for what may hook others</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Confidence to diplomatically speak about conflict with others</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How we will do it:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Exploration of how conflict hooks show up in teams</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learning how core values are inherent to conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identifying your own conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Practice articulating your conflict hooks to others</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tips for how to use your self awareness to reduce or prevent conflict</li></ul></span><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This online session is designed to be as interactive or passive as you wish. You are most welcome to ask questions, share challenges and discuss your ideas. You are equally we</span>lcome to join with your camera off and just listen in.</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">This session will be held on zoom &ndash; you will receive the meeting link once you book your place.</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">________</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Meet your trainer:</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Hi, I&rsquo;m Gemma Perella; a Personal Development Trainer and founder of The Self Leadership Initiative. The SLI is all about helping you to develop young leaders.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">As a teenager in 2006 I stumbled across a leadership training programme that changed my life. I went from an introverted outsider to a confident and driven educator. Ever since, my mission has been inspiring and empowering young people to become the best versions of themselves.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Over the last 9 years I&#39;ve been working with organisations that support young people. I deliver interactive and practical training programmes to equip students with the kinds of skills &lsquo;they don&rsquo;t teach you in school&rsquo; in order to help them become the confident, resilient and emotionally intelligent leaders that the world needs.</span></p></div><div data-testid="organizerBrief" fr-original-style="" style="box-sizing: border-box;"><div data-testid="creator-signal-main-section" fr-original-style="" style="box-sizing: border-box;"><section data-testid="simplified-organizer-info" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></section></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Help group discussions run more smoothly



Do you ever find yourself in team meetings or group conversations that get stuck? Even with great people in the room there seem to be clashes of priorities or miscommunications? Well, that might be because of the underlying patterns that drive most conversations. 
In this online workshop, Gemma will help you to identify the patterns and motives in group conversations so that you can get things back on track in diplomatic ways. 
What you will get from this 60-minute session:
Confidence to intervene in conversations that get stuck
Awareness of your own communication patterns
Insights into group dynamics
How we will do it:
Learning a model of core components of conversations
Practicing intervening and coaching in conversations with missing components
·earning three motivational drivers for communication
Reflecting on the strengths and challenges of your and your team’s current communication patterns
Personalised action planning
This online session is designed to be as interactive or passive as you wish. You are most welcome to ask questions, share challenges and discuss your ideas. You are equally welcome to join with your camera off and just listen in.
This session will be held on zoom – you will receive the meeting link once you book your place.
________
Meet your trainer:
Hi, I’m Gemma Perella; a Personal Development Trainer and founder of The Self Leadership Initiative. The SLI is all about helping you to develop young leaders.

As a teenager in 2006 I stumbled across a leadership training programme that changed my life. I went from an introverted outsider to a confident and driven educator. Ever since, my mission has been inspiring and empowering young people to become the best versions of themselves.

Over the last 10 years I've been working with organisations that support young people. I deliver interactive and practical training programmes to equip students with the kinds of skills ‘they don’t teach you in school’ in order to help them become the confident, resilient and emotionally intelligent leaders that the world needs.



Conflict Resolution

Communication

Leadership Skills

Team Leading

Conflict Management

Team Leader

Conflict

Leadership

Leadership Development

Workplace Communication

Communication Skills

Communication patterns in groups

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			<p>This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.</p>
			<div><i></i> 2 x 180 mins</div>
			<div><i></i>  £315.00 incl. VAT</div>
			
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently; projecting a positive impression to the employer. It is designed to help you focus on your skills, experience, and personal motivators, and how these can be used for personal and career development.<br /></span></h4>
<h4><span>We will consider some of the main barriers to getting the ideal job, how to overcome them, and also the factors that can improve or dent your confidence, enabling you to take charge of your career development and plan and achieve your career goals. <br /></span></h4>
<p> </p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,305 Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>Module 1 -  How to break out of your comfort zone</h3>
<p>Understanding yourself and what holds you back, find the breakthrough to push on to your desired career path. Discover what motivates you and will help drive you forward, what are you looking for in your career. </p>
<h3>Module 2 -  Creating a high-impact CV</h3>
<p>Understanding what the components of a high-impact CV are, and what is your potential employer looking for. Demonstrate your skill sets in both technical and personal areas in the best way possible. Create a lean mean CV that will get you that interview. </p>
<h3>Module 3 -  Interview Preparation</h3>
<p>What are the things you need to do before going for an interview, research the business, Know yourself (SWOT), prepare for anticipated questions, your personal presentation, and what are the questions to ask the interviewer? </p>
<h3>Module 4 -  Creating a positive first impression</h3>
<p>The key things you need to have in place to create a positive first impression: your appearance, attitude, body language, and tone of voice. The key things the interviewer expects from you. Interview formats and questions, what to expect from each. Dealing with interview nerves, how best to stay calm under pressure. Action planning for your future interviews, what are your next steps.</p>
<h3>By the end of this course, delegates will be able to:</h3>
<ul>
<li>create a personal SWOT analysis to identify their development needs</li>
<li>understand the components of a high impact CV</li>
<li>gain an insight into their specific, personal motivators </li>
<li>feel more confident about their interview technique</li>
<li>increase in confidence in preparing for and undertaking a structured interview</li>
<li>communicate their skills, experience and competencies with confidence</li>
</ul>
<p></p>

NVQ Assessor

Counselling Skills

Professional Skills Course (PSC)

This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.

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