Description

Public Service Manager Programme: In-House

Volatility, uncertainty, complexity and ambiguity - the classic VUCA environment - are the order of the day. If this is the new normal, you need all the help you can get.

And that's why we developed this programme. Inspired by a tried-and-tested programme we already deliver for private sector organisations, this programme has been designed by our two lead specialists in public service management - Amanda Dudman and David Elverson. Amanda focuses on the management side of the equation, helping even the most experienced managers find new ways of working more effectively, while David focuses on supporting the commercial agenda.

Aimed at public service managers and leaders who line manage others, this ILM-recognised programme takes a modular approach and gives participants plenty of tools and strategies for dealing with current challenges in the workplace through expert trainer input and skills practice.

In addition, there is the opportunity to learn from peers, share experiences, address how to deal with the more challenging issues, and prepare action plans to implement with confidence back at work.

Tough times continue for public services as internal and external drivers in a fast-moving landscape put ever more pressure on managers, the 'squeezed middle'. Demands on resources and time mean that managers need practical and workable everyday solutions and approaches that support them in their busy, stretching daily work.

Managing and Leading Day-to-day

Your Role as a Manager and Creating a Personal Development Plan

Welcome and Introductions

Setting the Scene and Creating Expectations - Introducing the Programme

Your Role as a Manager

Drawing Up a Development Plan

Peer-to-peer Development Discussions

The Vuca Environment in Which You Manage

What is Vuca?

Vuca Insights and Approaches During Continuous Change

Action Planning and Peer Learning Review

Personal Tools for Managing in a Changing Work Environment

Time and Stress

Time Thieves and Pressures

Signs of Stress and Spotting Them

What's in Your Stress Container?

Tips and Ideas for Managing Your Stress Levels

Learning Review

Remote and Agile Working

Rowe (Results Orientated Work Environment)

Managing People in a Remote and Agile Environment

Building Trust

Are You an Agile Manager?

Learning Review

Improving Performance

Supporting and Developing People

How Do You Learn?

Creating Effective Development Plans

Holding Great Development and Learning One-to-ones

Practising With Your Peers

Learning Review

Enabling Accountability and Responsibility

The Accountability Ladder

Having Accountable Team Members Who Take Responsibility

Deal - a Structured Approach for Holding an Accountability Discussion

Peer Practice Using the Deal Framework

Learning Review

Honest Conversations

Holding Honest Conversations: Providing Feedback, Managing Challenging Discussions and Dealing With Conflict

Your Honest Conversation Challenges

Building the Relationship

Providing and Receiving Feedback

Dealing With Challenging Behaviours

Listening and Rapport

The Emotional Bank Account

'fierce Conversations' - Dealing With Conflict in a Conversation

Learning Review

Developing and Implementing an Enterprising Approach

Developing Entrepreneurial Thinking

What is Entrepreneurship?

Types of Innovation

Benefits of Entrepreneurship

Challenge Focused Innovation

Review and Action Planning

Creating a Culture of Entrepreneurial Thinking at Work

Practising Entrepreneurial Thinking - Tools and Techniques

Imaginative Ways of Using Resources

Review and Action Planning

Motivation and Engagement for Resilience

Better Motivation at Work

Defining Motivation

Exploring Some Motivation Thinking

Skill or Will?

Drawing Up a Motivation Plan for Someone You Manage

Review and Action Planning

Managing for Engagement and Resilience

What's Your Engagement and Wellbeing Challenge?

Commitment V Compliance

The Resilience Gallery

Activities That Boost Resilience and Support Wellbeing

Learning Review

Managing and Leading Strategically

Coaching Skills

The Core Skills and Behaviours for Coaching

The Coaching Spectrum (Downey)

Coaching Each Other

How You Coach Without Giving the Answers

Learning Review

The Leader's Shadow

The Influence Your Values Have on Your Style

Your Impact: the Shadow of a Leader

It Starts With Me - What I Say, How I Act, How I Measure

Learning Review

Commercial Skills

Commercial Awareness in the Public Sector

What is Commercial Thinking?

Defining Strategic Commercial Objectives

Developing a Strategic Focus

Defining Customer Targets

The Competitive Marketplace

Meeting Stakeholder Expectations

Implementation - Systems, Structures and Processes

Implementation - People and Culture

Tools and Checklists

The Political Dimension and Wrapping It All Up

Working in a Political Environment

Communicating With Elected Members and Understanding Their Motivations

The Political Structure Where You Work

Using the Member Officer Relationship Protocol

Influencing Skills and Approaches

Formulating an Influencing Plan

Programme Review

Reviewing Activities

Personal, Group and Peer-led Learning Review of All the Modules and Personal Learning

Call to Action - Going Forwards and My Next Steps

Action Planning and Evaluation

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Public Service Manager Programme: In-House

By Maximum Performance

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