Belfast

<p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.<br fr-original-style="" style="box-sizing: border-box;"></strong></p><p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Many organizations that have started down the &ldquo;Lean Journey&rdquo; have realized that improvement events alone are not enough to take the organization to the next level of excellence, productivity, and efficiency. Improvement events create localized improvements, however, Lean tools such as Value Stream Mapping strengthens the gains obtained by providing vision and plan that connect all improvement activities.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The primary purpose of creating a value stream map is to show you the places where you can improve your process by visualizing both its value-adding and wasteful steps. It employs a flowchart documenting every step in the process and therefore helps to identify waste, look for ways to reduce or eliminate the waste, and create effective flow of materials and information through all the processes in an organization.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It is widely used to improve individual processes but can also be used to analyse and design flows at the system level across multiple processes, or across different departments.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Structure of the Course</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Our Value Stream Mapping Training course has been designed as a one-day programme so that your business can use it as the tool that allows you to see waste in manufacturing, production, and business processes, and provides the foundation for the creation of plans to remove or streamline non-value-adding steps. This is achieved by analysing the current state and designing a future state for the series of events that take a product or service from its beginning through to the customer.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">In Value Stream Mapping we follow a process from start to finish monitoring and measuring what happens within, and between, each process step. A flow diagram showing the process is drawn to reflect the current state of the operation. The non-value actions are identified in each step, and the process is analysed for opportunity to drastically reduce and simplify it to the fewest actions necessary.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">By reducing wastefulness, the redesigned process becomes more streamlined (the right things are being done) and more efficient (needing fewer resources). The reengineered process is flow charted in its future state with process steps and information flows redesigned, simplified, and made less expensive.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Although value stream mapping is often associated with manufacturing, it is also used in logistics, supply chain, service-related industries, healthcare, software development, product development, administrative and office processes.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This one-day, highly interactive workshop will provide you with all the skills you need to use the Value Stream Mapping approach to make your processes more efficient. Delegates will analyse a real process, map the current state of a real process, identify waste in the process, and apply the tools to map the future state streamlining the process and achieving greater efficiency and productivity, thus building knowledge and confidence to lead and participate in mapping processes back at your organisation.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who would benefit from this Approach?</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Anyone who manages a process and wishes to make it more efficient and productive will benefit from this workshop. Managers who make decisions, and employees who work on the process being mapped should also be involved.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">In-house workshop for up to 12 participants: &pound;1500 + VAT per group.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In-house Option</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This workshop is delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. In-house workshops have the added benefit that an process trainees are familiar with can be used during training to demonstrate the value of the methodology and help make the training relevant. Contact us for bespoke pricing at compete@cforc.org. We will be happy to discuss Value Stream Mapping in the context of your own business needs.</p>

Centre for Competitiveness

The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.

Value Stream Mapping Workshop

Harpenden

<h2>Meetings, Meetings, Meetings!: In-House</h2><h3>How to manage them effectively</h3><p>Some of us spend a large proportion of our working lives in meetings - and much of this time is wasted.</p><p>That's why good chairing skills are crucial. This practical and engaging programme shows how skillful chairing can steer a meeting to a successful conclusion, saving considerable time and significantly boosting efficiency.</p><h3>What's in it for you?</h3><ul><li>Be able to manage and chair meetings even more effectively and efficiently</li><li>Know how to make the most of the &amp;'before', &amp;'during' and &amp;'after' phases of the meeting</li><li>Understand how to stimulate and facilitate discussion to maximise engagement</li><li>Know how to make sure contributions are heard and taken note of</li><li>Know how to clearly define the purpose of a meeting, and prepare a realistic agenda</li><li>Be able to handle negative, time-wasting and disruptive behaviours effectively</li><li>Know how to get a meeting off to a good start and &amp;'stamp your mark' on it</li><li>Learn how to manage conference call meetings in a way that keeps people's attention</li><li>Know how to ensure actions are recorded and followed up</li></ul><section>
                    <h3>Achieving best practice in meetings</h3><ul><li>What drives you crazy about meetings?</li><li>How and why a meeting can go wrong - and right</li><li>A benchmark of good practice</li><li>Key factors that lead to shorter, productive meetings</li></ul><h3>The perfect chairperson/manager</h3><ul><li>What makes someone a really good chairperson/manager of a meeting?</li><li>How the role of the chairperson may be different in different kinds of meetings, including:<ul><li>Cascade / briefing / update meetings</li><li>Team meetings and 1:1 meetings</li><li>Discussion, debate or decision-making meetings</li><li>Feedback meetings</li><li>Brainstorming / blue-sky meetings</li><li>Review and &amp;'lessons learned' meetings</li></ul></li></ul><h3>The &amp;'before' phase</h3><ul><li>Planning ahead of time and setting things up to succeed</li><li>How to draw up an agenda that works - and making sure it's distributed ahead of time</li><li>Essential preparation to ensure success</li></ul><h3>The &amp;'during' phase</h3><ul><li>Managing the meeting process</li><li>Getting off to a good start by setting the scene</li><li>How to keep the meeting on track and to time</li><li>Encouraging and facilitating the discussion</li><li>The power of summaries to clarify understanding</li></ul><h3>Handling difficult people and situations</h3><ul><li>Managing group dynamics</li><li>Reading the group / meeting</li><li>Dealing with people who waste time, are negative or hold side conversations, etc</li><li>How to handle disagreement / conflict</li></ul><h3>The &amp;'after' phase</h3><ul><li>Bringing the meeting to a successful close</li><li>Ensuring everything has been covered</li><li>Why it's important to distribute minutes ASAP</li><li>How to make minutes as effective as possible</li><li>Best practice for recording the most important discussions and agreements made / actions to be taken</li><li>Following up on action points</li></ul><h3>When the meeting isn't working</h3><ul><li>Showing personal leadership by pointing out when the meeting isn't working - because it's gone off track or people are getting bored</li><li>The importance of taking individual responsibility</li><li>Looking for ways of supporting the process or being aware of time-keeping</li></ul><h3>Virtual meetings</h3><ul><li>What to consider in conference calls</li><li>The ingredients for success</li><li>How to avoid common problems</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Maximum Performance

Meetings, Meetings, Meetings!: In-House

<h2>Women in Management: In-House</h2><p>Currently, in all too many instances, businesses and employees fail to explore the full scope of individual potential and workplace contribution. It doesn't have to be this way!</p><p>One group where personal potential frequently remains underdeveloped is that of female employees. Evidence clearly shows that women remain under-represented in key leadership roles, yet their presence on management teams is proven to enhance organisational performance and outcomes.</p><p>This one-day programme is designed to help women better navigate workplace behaviours that can still influence the scope of their development, contribution and potential career advancement. The session focuses on key issues that confront many women and explores practical, effective, empowering techniques that can be used to assess issues, address challenges, deliver improved outcomes and shape a strong sustainable personal proposition.</p><h3>Learning objectives</h3><p>At the end of the programme participants will have:</p><ul><li>Objective frameworks through which to qualify and respond to the structural issues that can confront women in organisations and that can still influence perceptions (self and others), recognition and development horizons</li><li>Qualified what makes a difference when seeking to enhance personal value, drive scope of contribution and improve professional outcomes</li><li>Understood enabling communication techniques that create clear, powerful messages, enhance perceptions of presence, deliver impact and confidently convey achievement</li><li>Explored practical, confidence-building techniques that can be employed to deal with management challenges and difficult leadership situations assertively - ensuring a woman's voice is not ignored, that she 'can be heard and that her authority is recognised</li><li>Defined inputs, clear priorities and timelines to prompt action and identify the key next steps on the development journey</li><li>Guiding, flexible techniques to support future personal and professional growth and success</li></ul><p>Benefits of this workshop for organisations include:</p><ul><li>Enabling women to understand and address the potential barriers they may face in the workplace and equipping them with established techniques can unlock a wide range of organisational advantages beyond building individual employee capability, confidence and contribution.</li><li>Employers who actively target the exploration and development of female talent can potentially realise multiple benefits, from more innovative problem-solving through to enhanced productivity and improved financial performance.</li><li>In addition, organisations that empower women to positively engage and confidently demonstrate the full scope of their capabilities can unlock hidden depths of talent and extend organisational career horizons while materially strengthening employee engagement and Investing in women's development can also be a powerful differentiator when seeking to attract talent from outside.</li></ul><section>
                    <h3>Introduction</h3><ul><li>Workshop objectives and benefits of attending</li><li>Participant experiences</li><li>Personal objectives</li></ul><h3>Women in organisations - an overview</h3><ul><li>Change and progress - how far have we come?</li><li>Understanding and navigating the realities - structures and hierarchies</li></ul><h3>Managing and leading</h3><ul><li>Perceptions and legacy influences</li><li>Roles and role models - key skills</li><li>Being the manager and leader you want to be</li></ul><h3>Communicating and driving impact</h3><ul><li>Being heard - challenges and concerns</li><li>Saying and doing - delivering a complete message</li><li>Becoming an assertive leader - self-perception and confidence</li></ul><h3>Developing and managing your profile</h3><ul><li>Stakeholders, networking and coaching</li><li>Driving engagement, enhancing participation and inspiring others</li><li>Articulating success comfortably and confidently</li></ul><h3>Your future, your plan</h3><ul><li>Being authentic - success on your terms</li><li>Your proposition, priorities and plan</li></ul><h3>And finally...</h3><ul><li>Your next steps</li><li>Remaining 'what ifs?'</li><li>Review and close</li></ul>


                </section>

Women in Management: In-House

<h2>Performance Management: In-House</h2><p>Every organisation has people who are high-performing with lots of potential for career progress.</p><p>They also have under-performers who can often take up a lot of valuable management time as well as affecting the motivation of the rest of the team.</p><p>In this highly practical and interactive course, you will learn how to continue to develop and stretch high achievers and manage under-performers effectively.</p><p>Addressing some of the common causes of under-performance and lack of motivation will help everyone in your team, free up your own time, allow you to spend more time with your good- and high-performers, and help you achieve better results all round.</p><ul><li>Understand the components of good and bad performance</li><li>Be able to assess the performance levels of your direct reports</li><li>Learn some strategies for dealing with different types of under-performance</li><li>Be able to get the most out of high-achievers</li><li>Understand the role competencies play in assessing performance and communicating it</li><li>Be able to set clear goals and communicate them effectively</li><li>Boost your confidence in managing performance</li></ul><section>
                    <h3>Why manage performance?</h3><ul><li>The cost to the organisation, the team and you, their manager, of losing high-performers</li><li>The cost of failing to manage under-performers</li></ul><h3>The performance potential matrix</h3><ul><li>A clean and simple way of identifying the performance levels of the people in your team</li><li>What does high-, mid- and low-performance look like in your organisation?</li><li>Gathering information to support performance management</li></ul><h3>Managing and developing high performers</h3><ul><li>Why high-performers sometimes leave - how to spot the warning signs and avoid it</li><li>How to engage and motivate high-performers</li><li>Using the 9-box grid</li></ul><h3>Managing and developing the 'backbone'</h3><ul><li>How to manage people who are happy where they are</li><li>How to keep them motivated</li></ul><h3>Managing highly capable people who lack motivation</h3><ul><li>Performance tends to ebb and flow for us all</li><li>How can you tell when motivation is taking its toll on performance?</li><li>What can you do about it?</li></ul><h3>Managing underperformers and the impact this has on others</h3><ul><li>The impact under-performers have on the team around them</li><li>Planning a conversation around under-performance</li></ul><h3>The performance management cycle</h3><ul><li>The cycle</li><li>The importance of managing performance daily</li><li>Why communicating expectations and standards up-front is essential</li><li>The importance of timely feedback</li><li>Understanding the causes of under-performance</li><li>Using and understanding competencies</li></ul><h3>Taking a coaching approach to performance management</h3><ul><li>How to build rapport and trust</li><li>Why a coaching approach is more effective than just 'telling it like it is'</li><li>The importance of effective questioning and active listening</li></ul><h3>Reviewing performance - how to give effective feedback</h3><ul><li>The importance of being specific when you give feedback</li><li>The importance of balance and feedback being for them, not you</li><li>Being clear in your feedback so they can use it to improve</li><li>The BIF-S model for delivering useful feedback</li></ul><h3>Setting SMART objectives</h3><ul><li>What are they?</li><li>Why use them?</li><li>How to cascade them</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Performance Management: In-House

<h2>Women in Management</h2><p>Currently, in all too many instances, businesses and employees fail to explore the full scope of individual potential and workplace contribution. It doesn't have to be this way!</p><p>One group where personal potential frequently remains underdeveloped is that of female employees. Evidence clearly shows that women remain under-represented in key leadership roles, yet their presence on management teams is proven to enhance organisational performance and outcomes.</p><p>This one-day programme is designed to help women better navigate workplace behaviours that can still influence the scope of their development, contribution and potential career advancement. The session focuses on key issues that confront many women and explores practical, effective, empowering techniques that can be used to assess issues, address challenges, deliver improved outcomes and shape a strong sustainable personal proposition.</p><h3>Learning objectives</h3><p>At the end of the programme participants will have:</p><ul><li>Objective frameworks through which to qualify and respond to the structural issues that can confront women in organisations and that can still influence perceptions (self and others), recognition and development horizons</li><li>Qualified what makes a difference when seeking to enhance personal value, drive scope of contribution and improve professional outcomes</li><li>Understood enabling communication techniques that create clear, powerful messages, enhance perceptions of presence, deliver impact and confidently convey achievement</li><li>Explored practical, confidence-building techniques that can be employed to deal with management challenges and difficult leadership situations assertively - ensuring a woman's voice is not ignored, that she 'can be heard and that her authority is recognised</li><li>Defined inputs, clear priorities and timelines to prompt action and identify the key next steps on the development journey</li><li>Guiding, flexible techniques to support future personal and professional growth and success</li></ul><p>Benefits of this workshop for organisations include:</p><ul><li>Enabling women to understand and address the potential barriers they may face in the workplace and equipping them with established techniques can unlock a wide range of organisational advantages beyond building individual employee capability, confidence and contribution.</li><li>Employers who actively target the exploration and development of female talent can potentially realise multiple benefits, from more innovative problem-solving through to enhanced productivity and improved financial performance.</li><li>In addition, organisations that empower women to positively engage and confidently demonstrate the full scope of their capabilities can unlock hidden depths of talent and extend organisational career horizons while materially strengthening employee engagement and Investing in women's development can also be a powerful differentiator when seeking to attract talent from outside.</li></ul><section>
                    <h3>Introduction</h3><ul><li>Workshop objectives and benefits of attending</li><li>Participant experiences</li><li>Personal objectives</li></ul><h3>Women in organisations - an overview</h3><ul><li>Change and progress - how far have we come?</li><li>Understanding and navigating the realities - structures and hierarchies</li></ul><h3>Managing and leading</h3><ul><li>Perceptions and legacy influences</li><li>Roles and role models - key skills</li><li>Being the manager and leader you want to be</li></ul><h3>Communicating and driving impact</h3><ul><li>Being heard - challenges and concerns</li><li>Saying and doing - delivering a complete message</li><li>Becoming an assertive leader - self-perception and confidence</li></ul><h3>Developing and managing your profile</h3><ul><li>Stakeholders, networking and coaching</li><li>Driving engagement, enhancing participation and inspiring others</li><li>Articulating success comfortably and confidently</li></ul><h3>Your future, your plan</h3><ul><li>Being authentic - success on your terms</li><li>Your proposition, priorities and plan</li></ul><h3>And finally...</h3><ul><li>Your next steps</li><li>Remaining 'what ifs?'</li><li>Review and close</li></ul>


                </section>

Women in Management

<p>Yes, you can do it.</p><p>Take the 7-day challenge.</p><p>Alternatively, consider hypnotherapy.</p><p>Evidence shows hypnosis is far and away the most effective technique of all for stopping smoking and quitting for good - as summarised in New Scientistin 2010 (Lynn, Green, Accardi, &amp; Cleere). Especially when it is carried out with an element of counselling. That is the therapy part of the word hypnotherapy, and why Richard talks about hypnotherapy for stopping smoking and not just hypnosis to quit.</p><p>Take away a seven-step guide to quitting and, more importantly, the commitment to quit.</p>During the session you will have the opportunity to:<ul><li>Explore why we find it difficult to quit</li><li>Learn the seven key steps that can help you quit on your own</li><li>Discover why some people prefer hypno<em>therapy</em></li></ul>

The In House Training Company

Hypnotherapy

Hypnotherapist

Smoking Cessation

Hypnosis

Quit smoking! (In-House)

<p>How do you manage yourself under pressure? Are there times you get hijacked by your emotions and find it hard to deal with setbacks? How good are you at dealing with change?</p><p>Resilience is all about having the ability to adapt, deal with change constructively and bounce back from adversity. While some people are naturally more resilient that others it is something that can be learnt.</p><p>This session focuses on helping you respond positively to the pressures and demands of work and take specific steps in building your personal resilience.</p><p>Take away: Action planner for i-resilience profile.</p>You will have the opportunity to:<ul><li>Gain insight into the relationship between work pressure, performance, wellbeing and resilience</li><li>Explore your natural strengths and how to manage what pushes you into a less resourceful state</li><li>Understand the skills and techniques that underpin the behaviours and attitudes of highly resilient people</li></ul>

Stress Management

Emotional Resilience

Mental Resilience

Mental Health At Work

Resilience

Personal Productivity

Resilience (In-House)

<h2>Influencing and Persuading with Impact: In-House</h2><h3>Use the psychology of influence to help get your way</h3><p>We all need to influence and persuade others, but most of us have a limited range of strategies, so we're not effective in certain situations or with certain people.</p><p>But this is a skill that can be learnt - an essential skill for anyone in business. This interactive and engaging workshop will give you practical tools and techniques you can use immediately to get others to say &amp;'yes' more often, to buy in to your ideas and to give you commitment.</p><h3>What's in it for you?</h3><ul><li>Acquire practical techniques and strategies for influencing with impact</li><li>Be able to get the information you need to influence others, through questioning and listening</li><li>Increase your awareness of your own behavioural style and how to adapt to others</li><li>Boost your confidence in getting buy-in to ideas (and persuading upwards)</li><li>Learn how to win people over, maintain trust and make a positive impact when persuading</li><li>Be more aware of the impact your persuasion style has and be able to vary it as needed</li></ul><section>
                    <h3>Everyday influencing</h3><ul><li>Typical situations</li><li>The difference between influencing, persuading and manipulation</li><li>How behaving ethically helps foster sustainable working relationships</li></ul><h3>Rapport and trust</h3><ul><li>Cialdini's &amp;'6 Weapons of Influence' - the seventh principle</li><li>The importance of rapport and connecting with others</li><li>Understanding the part non-verbal communication plays in influencing with impact</li><li>How trust plays a vital part in influencing others to buy your ideas</li><li>Maister's &amp;'trust equation'</li></ul><h3>Questioning and listening</h3><ul><li>Understanding what makes the other person tick</li><li>How to ensure you're asking the right questions</li><li>Effective techniques for identifying needs, motivations and circumstances in others</li><li>Listening at a deeper level for emotions, not just facts</li></ul><h3>Influencing through behavioural styles</h3><ul><li>Identifying your behavioural style</li><li>The importance of self-awareness, self-management and identifying your preferred style of persuasion</li><li>Adapting your style to persuade others</li><li>Positive intention</li></ul><h3>Getting others to do what you want</h3><ul><li>Push or pull?</li><li>How to encourage managers to see things from a different perspective</li><li>The &amp;'broken record' technique</li></ul><h3>Assertiveness</h3><ul><li>Most people fail at influencing due to a lack of confidence and assertion</li><li>What is assertiveness?</li><li>The differences between assertive, aggressive and submissive behaviour</li><li>Identifying different levels of assertion and assertive rights and responsibilities</li><li>How to make assertive requests and challenge thinking and suggestions when they're not right</li><li>How to say no without appearing difficult</li></ul><h3>Presenting your ideas to get buy-in</h3><ul><li>Six effective strategies</li><li>Why a fact-based and objective approach, with a structured argument supported by evidence, is central to influencing</li><li>How to take a logical structured approach when negotiating</li><li>The power of the word &amp;'because' and why it's essential to give reasons</li><li>How being specific helps get people to do what you want</li></ul><h3>Influence as &amp;'selling ideas'</h3><ul><li>How are you influenced? What makes you say yes? What makes you say no?</li><li>Selling the sizzle - turning features into benefits</li><li>What motivates people?</li></ul><h3>Leveraging contrast and choice</h3><ul><li>Why people like to have choice - but not too much</li><li>How to make it easier it is for them to choose</li><li>The &amp;'anchoring' technique</li></ul><h3>Persuading upwards</h3><ul><li>The challenges of persuading when others have positions of authority or power</li><li>Standing your ground - how to be assertive and come across as confident with strong characters</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Influencing and Persuading With Impact: In-House

<h2>Communication Skills: In-House</h2><p>Master the tools and techniques you need to communicate effectively, confidently and professionally in the workplace, whether writing emails, speaking over the phone (including conference calls) or meeting others face-to-face.</p><p>Learn how to express yourself even more concisely, precisely and clearly with a keen focus on knowing what you want to achieve, understanding the audience and considering the context.</p><p>The workshop focuses on the more challenging situations, such as when you need to be assertive, deliver bad news or win others over to your point of view.</p><p><strong>Delivery:</strong> Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options. </p><ul><li>Learn how to select the appropriate communication medium (email, telephone or face-to-face)</li><li>Be able to organise and express messages relevant to the audience, objective and context</li><li>Know how to communicate more clearly, precisely and concisely in a range of situations</li><li>Practise new techniques to enhance your communication in the workplace</li><li>Understand how best to ask questions to establish needs and relevant information</li><li>Appreciate the impact of assumptions and know how to eradicate them</li></ul><section>
                    <h3>The communication cycle</h3><ul><li>The message we want to send isn't always what the receiver gets</li><li>Understanding the three channels of communication: visual / vocal / verbal</li><li>How challenges and misunderstandings can arise:<ul><li>When the visual disappears (telephone and teleconferencing)</li><li>When the vocal disappears (writing)</li></ul></li></ul><h3>Which medium when?</h3><ul><li>When is it best to put it in writing?</li><li>When should you use the phone?</li><li>When is face-to-face the best choice?</li><li>Issues to consider when you have difficult messages to deliver, when you want to influence and persuade, or when the situation is getting emotional</li></ul><h3>Four steps to communicating well</h3><ul><li>Thinking about your objective</li><li>Thinking about the recipient</li><li>Selecting the content</li><li>Making it compelling</li></ul><h3>Communicating effectively in writing</h3><ul><li>The importance of being clear, precise and concise</li><li>How to create a logical, coherent flow, make the content accessible and get the tone right - the A to B model</li><li>The power of short sentences and simple language</li><li>How to write emails that get read and get results</li><li>'Wimp talk' versus 'power talk' - why it's important to avoid softeners and qualifiers</li><li>How to write an effective email</li></ul><h3>Adapting your communication style</h3><ul><li>A question of style</li><li>What's yours? - questionnaire</li><li>How to adapt it</li></ul><h3>Telephone and teleconference skills</h3><ul><li>Using verbal and vocal channels</li><li>How to explain things clearly over the telephone</li></ul><h3>Assumptions and misunderstandings</h3><ul><li>Understanding the dangers</li><li>How 'mind-reading', making assumptions and jumping to conclusions can sabotage effective communication</li><li>Why you should avoid interrupting people when you think you know what they're going to say</li><li>The importance of suspending judgment, being patient and listening carefully</li><li>Making the content of your communication explicit rather than implicit</li></ul><h3>Precision questioning</h3><ul><li>How to eradicate assumptions and avoid misunderstandings</li><li>What makes a question powerful?</li><li>What questions should you avoid?</li><li>The problems with leading questions</li></ul><h3>Active listening</h3><ul><li>The power of active listening</li><li>How to show active listening</li></ul><h3>Communicating effectively face-to-face</h3><ul><li>1-to-1s and meetings</li><li>How to build and maintain rapport</li><li>Using body language and eye contact</li><li>Communicating confidently and assertively when stating your opinion, making requests or giving feedback</li></ul><h3>Difficult conversations</h3><ul><li>How to communicate well in difficult conversations</li><li>Effectively managing your emotional state</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li></ul>


                </section>

Communication Skills: In-House

<h2>Emotional Intelligence: In-House</h2><p>Rational, problem-solving intelligence is not enough.</p><p>You need EQ - the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions - as well.</p><p>Surprisingly, perhaps, this realisation has been one of the most important business developments in recent times. This session will help you explore what it means for you and understand how to use it to make your life easier, less stressful, more successful.</p><ul><li>Get to grips with the different elements of emotional intelligence and appreciate their importance</li><li>Identify your own emotional intelligence 'blind spots'</li><li>Learn how to use emotional intelligence to bring out the best in others</li><li>Be able to cope with disappointments, challenges and obstacles more effectively</li><li>Know how to demonstrate empathy in a wide range of situations</li><li>Discover how to 'read' the 'silent messages' other people send out and know what they're really saying</li><li>Find out how to give emotionally intelligent feedback that people can take on more easily</li></ul><section>
                    <h3>Why emotional intelligence (EQ) matters</h3><ul><li>The origins of EQ and the thinking behind it</li><li>The business case for EQ - making the difference between good and great</li><li>The relationship between EQ and IQ</li><li>The value of developing your emotional intelligence from a personal and professional perspective</li><li>Welcome, agenda and personal objectives</li><li>Test your own EQ - a simple tool to establish your personal strengths and development areas</li></ul><h3>Test your own EQ</h3><ul><li>A simple tool to establish your personal strengths and development areas</li></ul><h3>Where do emotions come from?</h3><ul><li>The physiology of emotion</li><li>The value of thinking of emotions as 'messages' - and responding to them appropriately</li></ul><h3>The EQ model</h3><ul><li>Introduction to the factors that make up Emotional Intelligence</li><li>Getting to know the four-quadrant EQ model: self-awareness, self-management, social awareness and relationship management</li></ul><h3>Exploring self-awareness</h3><ul><li>Self-awareness as the door to self-control</li><li>How seeking honest, constructive feedback from others can give us a more accurate perspective on how we come across</li><li>Tools to monitor your own emotions in a variety of different situations to increase your self-awareness</li></ul><h3>Managing your emotions</h3><ul><li>Learning to take control of your emotions - instead of being a victim of them</li><li>Developing behavioural flexibility</li><li>The mind/body connection</li><li>Manage impulsive feelings - and harness the power of positive emotions</li><li>The power of visualization</li><li>Managing motivation</li><li>Practical activities to help you notice and manage your emotions in the moment</li></ul><h3>Developing social awareness</h3><ul><li>Recognising and understanding other people's emotions</li><li>Showing sensitivity and understanding the needs and feelings of other people</li><li>Developing awareness that others from different countries and cultures may have diverse perspectives and opinions. Being prepared to challenge bias, intolerance, prejudice and stereotyping</li><li>Learning to read a group's emotional currents and power relationships. Understanding the forces that shape the views and actions of clients, colleagues and competitors</li></ul><h3>Enhancing relationships</h3><ul><li>The importance of interpersonal skills - how to connect with people and build rapport with them</li><li>Trust, reliability and empathy</li><li>Active, reflective listening</li><li>Using emotions to influence and inspire others</li></ul><h3>Dealing with difficult people and difficult situations</h3><ul><li>Staying controlled and unflappable in time of stress and tension</li><li>How to resolve disagreement and conflict easily and effectively</li><li>Dealing with strong emotions such as anger and frustration</li></ul><h3>Using EQ at work</h3><ul><li>Practical techniques and strategies for using EQ effectively in a range of situations, including meetings, negotiations, appraisals and presentations</li><li>Sending Emotionally Intelligent emails</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Emotional Intelligence: In-House

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">This official BRCGS course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of auditors auditing against Global Food Safety Initiative (GFSI) recognised certification programmes.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors with audit against the Standard. &nbsp;Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days&#39; duration.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the <a href="https://www.brcgs.com/store/" target="_blank" rel="noreferrer noopener" style="color: inherit; -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">BRCGS Store</a>, in addition to the pre-course materials provided.&nbsp;</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course you will be assessed with an exam. Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.</p><p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 79);"><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">This course is part of the</span><a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">.</span></p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course participants will be able to:&nbsp;</p><ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Explain the steps to managing an audit programme</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe auditing fundamentals and techniques</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe the scope of companies and products covered by the Standard</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Utilise and explain resource tools available for compliance and beneficial support from BRCGS</p></li></ul>

This official BRCGS course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of auditors auditing against Global Food Safety Initiative (GFSI) recognised certification programmes.
Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors with audit against the Standard. Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days' duration.
In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided. 
At the end of the course you will be assessed with an exam. Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.
This course is part of theBRCGS Professional recognition programme.
At the end of the course participants will be able to: 
Explain the steps to managing an audit programme
Describe auditing fundamentals and techniques
Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity
Describe the scope of companies and products covered by the Standard
Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit
Utilise and explain resource tools available for compliance and beneficial support from BRCGS

Ask Sonia Limited

Food Safety

HACCP

Official BRCGS Food Safety Issue 9 Lead Auditor training course. 
Delivered online (Zoom) by a live BRCGS Approved Training Partner & Virtual Trainer.
Exam and Certificate fee included in the price.

BRCGS Food Safety Issue 9 - Lead Auditor (5 Days)

General Admission

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">This official BRCGS course enables participants to develop a full understanding of the general principles of the requirements of the Standard and gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors will audit against the Standard. &nbsp;Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days&#39; duration.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course, participants will be assessed with an exam. For candidates who are already qualified as a Lead Auditor on another scheme (eg IRCA, SQF, IFS, etc) successful completion of this course, including the exam, is recognised as part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.</p><p style="color: rgb(77, 77, 79); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 79);"><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">This course is part of the</span><a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a><span style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">.</span></p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course participants will be able to:&nbsp;</p><ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe the scope of companies and products covered by the Standard</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Utilise and explain resource tools available for compliance and beneficial support from BRCGS</p></li></ul>

This official BRCGS course enables participants to develop a full understanding of the general principles of the requirements of the Standard and gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit.
Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors will audit against the Standard. Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days' duration.
In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided.
At the end of the course, participants will be assessed with an exam. For candidates who are already qualified as a Lead Auditor on another scheme (eg IRCA, SQF, IFS, etc) successful completion of this course, including the exam, is recognised as part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.
This course is part of theBRCGS Professional recognition programme.
At the end of the course participants will be able to: 
Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity
Describe the scope of companies and products covered by the Standard
Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit
Utilise and explain resource tools available for compliance and beneficial support from BRCGS

Auditor

Official BRCGS Food Safety Issue 9 course. 
Delivered online (Zoom) by a live BRCGS Approved Training Partner.
Exam and Certificate fee included in the price.

BRCGS Food Safety Issue 9 - For Auditors (3 Days)

Manchester

Bingley

Cardiff

Milton Keynes 

Birmingham

Bedford

<div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">INTRAMUSCULAR, INTRADERMAL &amp; SUBCUTANEOUS INJECTION COURSE (GPT601)<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">CLASSROOM or VIRTUAL CLASSROOM (with online theory)</span></h2></div><section fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-testid="columns" fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-mesh-id="comp-kl8214n52inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214n52inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">Learn how to administer vaccines or injections ...&nbsp;</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Nationally Recognised Qualification</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes IM, ID and Sub-Cut Injection methods</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OCN Accredited - Level 4 (Foundation Degree - FDSc)</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Covers all steps to safely perform a vaccination</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Use same techniques and skills for aesthetic therapies</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes B12, Vitamin C and other treatments</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Essential qualification for all injections</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Basic understanding of English language required</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OPEN TO ALL APPLICANTS</p></li></ul><div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">About this course</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">Learning Outcomes</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">After the course</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">PART 1 - Theory: complete online at<br fr-original-style="" style="box-sizing: border-box;">home or work and download a certificate of completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Injections - Aesthetics - B12, Vit C etc.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">78 UK &amp; Eire training locations</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OCN Accredited at Level 4 (FDSc)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Medical training standards throughout</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Skills for Health &amp; WHO compliant</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" id="isPasted" fr-original-style="color:#0D73B7;">Learning Outcomes</span></p><div data-mesh-id="comp-kl8214o43inlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214o43inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Train up to point of first vaccination or injection&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All theory and practical skills required to perform a safe procedure</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Covers all essential theory and skill-set development to meet medical standards</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand the procedures used to set up &nbsp;a manage and administer a vaccine</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Post-injection management and how to avoid critical complications</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Correct client care and aftercare</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes legal, consent and documentation</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" id="isPasted" fr-original-style="color:#0D73B7;">After the course</span></p><div data-mesh-id="comp-kl8214oainlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214oainlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Safely and competently administer a vaccine or drug treatment (ie. B12)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Correct client management before, during injection and safe after-care</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understanding equipment types and appropriate choices</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand vaccine management control</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Appreciate legal and professional responsibilities</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Offer injection therapies to clients - vitamin supplements</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Administer in hospitals, GP Surgeries and Outreach Centres</p></div></div></div></div></div></div></div></div></div></div></div></section>

INTRAMUSCULAR, INTRADERMAL & SUBCUTANEOUS INJECTION COURSE (GPT601)
CLASSROOM or VIRTUAL CLASSROOM (with online theory)
Learn how to administer vaccines or injections ... 
Nationally Recognised Qualification
Includes IM, ID and Sub-Cut Injection methods
OCN Accredited - Level 4 (Foundation Degree - FDSc)
Covers all steps to safely perform a vaccination
Use same techniques and skills for aesthetic therapies
Includes B12, Vitamin C and other treatments
Essential qualification for all injections
Basic understanding of English language required
OPEN TO ALL APPLICANTS
About this course
Learning Outcomes
After the course
PART 1 - Theory: complete online at
home or work and download a certificate of completion
PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom
Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines
Injections - Aesthetics - B12, Vit C etc.
78 UK & Eire training locations
OCN Accredited at Level 4 (FDSc)
Medical training standards throughout
Skills for Health & WHO compliant
Learning Outcomes
Train up to point of first vaccination or injection 
All theory and practical skills required to perform a safe procedure
Covers all essential theory and skill-set development to meet medical standards
Understand the procedures used to set up a manage and administer a vaccine
Post-injection management and how to avoid critical complications
Correct client care and aftercare
Includes legal, consent and documentation
After the course
Safely and competently administer a vaccine or drug treatment (ie. B12)
Correct client management before, during injection and safe after-care
Understanding equipment types and appropriate choices
Understand vaccine management control
Appreciate legal and professional responsibilities
Offer injection therapies to clients - vitamin supplements
Administer in hospitals, GP Surgeries and Outreach Centres

Geopace Training

Immunisation & Vaccination

Immunisation

Allied Health

Allied Health Professions (AHP)

Injection

Vaccination

Vaccinator

Medicine & Nursing

Learn how to administer vaccines or injections ...

    Nationally Recognised Qualification

    Includes IM, ID and Sub-Cut Injection methods

    OCN Accredited - Level 4 (Foundation Degree - FDSc)

    Covers all steps to safely perform a vaccination

    Use same techniques and skills for aesthetic therapies

    Includes B12, Vitamin C and other treatments

    Essential qualification for all injections

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Vaccination / Injection Course (GPT601)

For new users and the curious.
IMPORTANT: Once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session.
This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. 
Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed. 
Scope of works
Estimated Start Time	Duration mins	Topic	Platform / Device
7:00:00 PM	5	Welcome introduction - Show an example Heat loss report from online - The end result	Website
7:05:00 PM	2	How to sign up and the different account types 5 mins	Website
7:07:00 PM	4	What the app is used for and sending to the online account – Show about page	Website & app
7:11:00 PM	2	Login into the app (Example used is an iPhone 14) – what is My Info and the History	App (mobile & tablets)
7:13:00 PM	3	Briefly show the estimator tool	App (mobile & tablets)
7:16:00 PM	2	How to start a new room by room survey	App (mobile & tablets)
7:18:00 PM	10	Open up example from History and enter two rooms - One standard and one vaulted. PowerPoint to help visualise	App (mobile & tablets)
7:28:00 PM	1	Send survey to main dashboard	App (mobile & tablets)
7:29:00 PM	3	Quick Intro to dashboard.	Website
7:32:00 PM	1	Show profile setup	Website
7:33:00 PM	7	Open sent survey go through step 1 to step 8	Website
7:40:00 PM	2	Selecting a heat source - Heat Pump in this example	Website
7:42:00 PM	15	Optional pages overview, emitters and performance, current radiators, new radiators, DHW, Bivalent system and fuel comparison page.	Website
7:57:00 PM	2	Print report off or send copy to a supplier	Website
7:59:00 PM	5	Adding Designers	
8:04:00 PM	1	Our future plans	Website
8:05:00 PM	15	Heat Manager - Digital file system for you and your customers	Website
8:20:00 PM	Any feedback and further questions please email to support@heat-engineer.com		
Questions - You will be able to ask further questions after the event.
Delivered by Rich Cartwright BEng DipEd MCIPHE
NEW RADIATORS
We use EN442 standard to enable you to customise the defined MWT (°c) and the results will highlight if the radiator will heat the room for a given internal design temperature. We like to promote the need to design low temperature systems!
Add multiple designers to your account
You can now add extra dashboard users to complete heat loss and heating design reports on your Heat Engineer Software account.
DHW (DOMESTIC HOT WATER)
This will calculate the projected energy demand and running costs for DHW and domestic cylinder sizing.
EMITTERS AND PERFORMANCE
This page is primarily used for heat pump designs. Once you specify the flow temperature for each room the SCOP (Seasonal Coefficient of Performance) values will be shown, and the system will show if radiators are over or undersized.
CURRENT RADIATORS
Use the app on site to enter the current radiators and our system will display the output values for different flow temperatures.
FUEL COMPARISON
Multiple fuels to compare against, you can adjust the price per unit and CO2 factor (kg/kWh). Present these running costs to your clients.
PHOTOS AND NOTES
Photos and notes which you or your surveyors have taken will be shown when you open the report from your dashboard. You may also upload and download photos from your PC / laptop too.
 

Heat Engineer

Heating Engineer

For new users and the curious.

Hello,

For new users and the curious.

IMPORTANT: Firstly, once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session.

This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. 

Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed. 

How to use Heat Engineer Software V2 (Selectable dates)

General admission

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The primary audience for this course is any IT, facilities or data centre professional, consultant and/or those who work in network cabling system design, implementation and operation.</p>Overview<p>With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer.</p><p>It is therefore vital that the mission-critical data centre is designed, maintained and operated with high-availability and efficiency in mind. Among all the facilities, network cabling is the foundation for the network and one of the major contributors to the availability of the data center.CNCDPÂ© is a 2-day course designed to expose participants to in-depth knowledge in designing and installing the data network cabling system which includes key subject matters such as; technical standards, designing of different cabling sub-systems, calculation of material requirements, architecture, installation, testing and acceptance.</p></div><div id="course-pills-2"><h4>Introduction to Structured Cabling System (SCS)</h4><ul><li>Brief history of SCS</li><li>Basic copper and fibre transmission</li><li>Copper and fibre cabling</li><li>Single and multimode fibre</li><li>Step/graded index multimode fibre</li><li>Difference between Commercial Wiring and data centre cabling</li><li>Development of standards</li><li>Role of standards</li><li>ANSI/TIA 568 standard</li><li>Common standards</li><li>The new usage of cabling to support Smart building</li></ul><h4>Horizontal and Administration - Commercial Building</h4><ul><li>Standard diagram recap: ANSI/TIA-568</li><li>Functional elements and example</li><li>Scenario A: Determine the number of work areas</li><li>Scenario B: Determine the number of user locations</li><li>Zone wiring</li><li>Administration: Interconnect and cross-connect</li><li>Angled and flat panels</li><li>Creating a cabling schematic design</li><li>Convert schematic into physical layout</li><li>Calculating the material list</li></ul><h4>Horizontal and Administration - Data Centre</h4><ul><li>Standard diagram recap: TIA-942</li><li>Basic/Reduced/Typical data centre setup</li><li>Traditional 3 layers network design/ Spine and Leaf network design</li><li>Select termination hardware</li><li>Administration design</li><li>ToR/EoR/Spine &amp; Leaf cabling design</li><li>Network and cabling resiliency</li><li>Create cabling schematic design for ToR/EoR</li><li>Convert into patch panel/rack layout</li><li>Calculate the material list for ToR/EoR</li></ul><h4>Building Backbone - Commercial Building</h4><ul><li>Backbone diagram</li><li>Calculate the copper backbone requirements per Telecom Room (TR)</li><li>Calculate the fibre backbone requirements per Telecom Room</li><li>Summarize the building backbone requirements</li><li>Recognised cables</li><li>Backbone Patch panels</li><li>The maximum backbone distances</li><li>Create cabling schematic design</li><li>Converting the schematic design into patch panel/ rack layout</li></ul><h4>Building Backbone - Data Centre</h4><ul><li>TIA-942 based backbone topology</li><li>TIA-942 backbone requirements</li><li>Recognised backbone cable</li><li>ToR/EoR/Spine and Leaf</li><li>Backbone distance estimation</li><li>Resiliency of backbone cable routes</li><li>Creating cabling schematic design</li><li>Converting the schematic design into patch panel/ rack layout</li><li>Field and Fusion Termination for fibre connectors</li><li>Pre-terminated fibre trunk and copper cables</li></ul><h4>Architectural Considerations</h4><ul><li>ANSI/TIA569-D Cable pathway and spaces</li><li>Common requirements for the rooms</li><li>Definition of the rooms</li><li>Entrance Room/Demarcation</li><li>Ceiling and floor pathways types</li><li>Cable trays/basket/ladder/conduit</li><li>Inner duct/sleeve/slot</li><li>Calculating of pathway size</li><li>Cable run best practices</li><li>Cable management/AIM</li><li>Grounding and bonding</li><li>Separation distance requirements for copper cabling to power cabling</li><li>Fire stopping</li><li>Fire rated barrier</li><li>Fire rated jacket cable</li></ul><h4>Campus / Outdoor Backbone</h4><ul><li>Common campus cable installation and cable types : Aerial cable / Direct-buried / Underground in-conduit</li><li>Outdoor cable installation planning</li><li>Lightning / surge protection</li><li>Approved ground for surge protector</li><li>Creating a schematic diagram</li><li>Converting a schematic into a physical layout</li></ul><h4>Site Inspection and Testing</h4><ul><li>Visual site inspection notes</li><li>Installation common issues</li><li>Copper testing standard</li><li>Permanent link / Channel / Patch cord / MPTL testing configuration</li><li>Fibre connectors</li><li>Fibre testing standard</li><li>Tier 1 &amp; 2 certification</li><li>Fibre link definition</li><li>Fibre testing steps</li><li>Fibre inspection and cleaning</li><li>Calibrating the test sets - 3 methods</li><li>Setting up mandrel for testing</li><li>Fibre loss budget calculation</li><li>G.657 Bend insensitive fibre</li><li>Optical Time-Domain Reflectometer (OTDR)</li></ul><h4>Exam - Certified Network Cabling Design Professional (CNCDPÂ©)</h4><ul><li>The exam is a 60-minute closed book exam, with 40 multiple-choice questions.</li><li>The candidate requires a minimum of 27 correct answers to pass the exam.</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Network Cabling Design Professional (CNCDP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Network Cabling Design Professional (CNCDP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Certified Technology Specialist (CTS)

Cisco Certified Network Professional certification (CCNP)

Construction Design & Management (CDM)

Structured Cabling

IT Networking Fundamentals

Computer Networking

Certified Network Cabling Design Professional (CNCDP)

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Leeds

Slough

Newport

Peterborough

Nottingham

Paisley

Luton

Hull

Northampton

Liverpool 

Swansea

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

ONLINE STUDY + ONE DAY ZOOM SESSION
NO CLASSROOM ATTENDANCE REQUIRED


Awarding Body: Dual Accreditation - Open College Network (OCN Credit4Learning) & The CPD Certification Service (21 CPD Points)
 
Award Level: UK - Level Three (Advanced) + 21 CPD Points
Ireland Level Five (Advanced) + 21 CPD Points
 
Minimum Age: 18 (16 with parental consent)
 
Entry requirements: None. English Level 2 desirable
 
Training Locations: Study online + virtual classroom.
 
Practical Training: Includes FREE Practise@Home Phlebotomy Training Kit worth £79.99
This comprehensive 76 piece practical training kit includes mini-arm trainer, sharps container and all medical grade supplies needed as well as a step-by-step 30 minute training video.



PART 1 (THEORY) - STUDY AT HOME ONLINE :
Complete your theory training online in the comfort of your own home or at work. Stop/start when it suits you and complete the online modules at your own pace. Can be completed on multiple devices such as laptop, smart-phone, desktop computer, kindle, tablet etc.
 
PART 2 (PRACTICAL SESSIONS) - JOIN US FOR A COMPREHENSIVE ONE DAY ZOOM SESSION:
Full instructions will be provided. We will send you a completely free Practise@Home Phlebotomy Training Kit, including a mini-arm trainer, for you to keep. You will follow your tutor's on-screen instructions during your Zoom virtual classroom sessions as you learn and develop your phlebotomy skills. The procedures and practices taught online are exactly the same as you would learn in the classroom. At any time before or after your course you can watch our 30 minute step-by-step video to refresh your knowledge and continue to use your training kit to practice your skills.
 
(THIS COURSE AWARDS THE SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR CLASSROOM AND HYBRID COURSE VERSIONS)


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


COURSE ITINERARY

 
A dually-accredited hybrid modular venepuncture course awarding an
OCN Accredited Level Three Certificate (3 credits) & 21 CPD Points


Nationally Recognised Qualification


Part 1 - online (eLearning) Part 2 - Virtual Classroom (1 Day Zoom)


PRE-COURSE
Home study pack - download and complete before the virtual classroom sessions

PART 1 - ONLINE
M01: Course Overview
M02: History, Definitions and Roles
M03: Work-flow cycles
M04: Professionalism
M05: Health & Safety
M06: Blood Collection Systems
M07: Anatomy & Physiology
M08: Blood Composition
M09: Using the equipment
M10: Performing the venepuncture - see Classroom Part 2
M11: Lab Tests and Bottle Types
M12: Analytical Errors
M13: Informal Quiz – answers
M14: Award – accredited certificates, value, application and overview. Job Opportunities.


PART 2 - VIRTUAL CLASSROOM (ONE DAY ZOOM SESSION)
M01: Introduction: Welcome, Introductions and Overview.
M10: Performing the venepuncture (theory overview)
P01: Practical Session 1 – Equipment familiarisation - "Tools of the Trade"
P02A: Practical Session 2A – Unpacking your training kit
P02B: Practical Session 2B - A look at the mini-arm trainer and associated equipment
P03: Practical Session 3 – Using the tourniquet and identifying a vein
P04: Practical Session 4 – Handling and assembling the equipment. Familiarisation and procedures including initial skill-set development
P05: Practical Session 5 - Further skill-set development and consolidation. Discussing needle types including winged infusion sets (butterfly needles)
P06A: Practical Session 6A – Performing the venepuncture on the mini-arm trainer. Palpating the vein, performing the venepuncture. Sample handling and labelling.
P06B: Practical Session 6B – Consolidating pre- and post-venepuncture procedures.
 
Additional support material can be downloaded as you progress through the course online.





ZOOM SESSION

VIRTUAL CLASSROOM (ZOOM) SESSIONS 
Our Virtual Classroom training course consists of online study (Part 1 - theory) and Virtual Classroom Zoom sessions (Part 2 - practical skill-set development)
You must complete your Part 1 online study before joining us for your Zoom session(s).
Once you have enrolled on this course you will be sent a free Practise@Home Training Kit, This is yours to keep and can be reused any many time as you wish after you have completed the course.
Your Booking Confirmation will include your Zoom log-in details.



Learn how to take blood ... train as a Phlebotomist

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    OCN Accredited - Level 3 (advanced)

    CPD Accredited (The CPD Certification Service)

    Covers all steps up to live blood draw

    Practise on artificial arm and fake blood!

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Introduction to Phlebotomy Course (GPT003VC) - 1 DAY Virtual Classroom

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how smart property investors create Passive Income and Long-term Wealth through property.&nbsp; The key is the right Property Investment strategy, discover how to:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Create &pound;1,000s in recurring property income year after year</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Supercharge property profits, value and rent</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Secure financial freedom through property</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Recycle your investment capital</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Build a portfolio with limited cash investment</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Create property income without even needing a deposit</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We&#39;ve been investing in property for over 30 years between us, and training people for over 10 years. &nbsp;Learn the tools, techniques and strategies that we use in today&#39;s market to convert Property into Pounds and make regular, recurring profits while building real long-term wealth. &nbsp;From using your hard-earned savings to buy the right property that builds the foundations of your portfolio and financial future to showing you innovative ways to start Investing in Property, even if you don&#39;t have loads of capital now. &nbsp;In this taster session, we&#39;ll focus on the key steps you need to follow to turn Property into Pounds.</p>

Property investment is a proven income and wealth generation tool. Ask anyone who's financially successful and they will own investment property.
But…I bet if you asked 5 people, you'd find at least one with a property horror story where it went completely wrong!
Learn the difference between making a smart property investment decision that turns Property into Pounds rather than getting lured into the wrong type of property deal that loses value, makes a loss and drags you down!
Discover our foolproof system based on over 30 years of combined experience to turn Property Into Pounds
Identify more valuable opportunities
Increase your property income
Reduce your risk
Make the most of your capital
Start with limited funds and build steadily
Do the right deal and 10X your profits
Learn to build a secure, sustainable property business, with tried and tested tools and techniques.
Join our free taster session to discover how you can turn Property into Pounds!





Property SQ2

Wealth Management

Property Investment

Real Estate Investing

Passive Income

Investment

Taster session. Passive income from Property. Professional Investor secrets to build a Property Portfolio, even if you're starting with little capital

Discover Property to Pounds

Webinar Seat

<p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">A comprehensive introduction to UX design. Learn the key principles and concepts behind the UX process.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Take your first steps into UX</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whether you want to explore UX as a career or expand your professional skillset, this UX design fundamentals course is the perfect starting point.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Follow 65 expert lessons that will immerse you in the theory and principles of UX Design</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the techniques that underpin the UX process, like user research, affinity diagrams, and prototyping</li><li fr-original-style="" style="box-sizing: border-box;">Earn a globally recognised and university credit-rated professional qualification</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is it for?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anybody who needs to understand UX</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Format</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online, self-paced</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">6 weeks (recommended)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Commitment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3 hours per week</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How you&rsquo;ll benefit</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you want to really understand UX, this UX design fundamentals course for you.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Speak confidently about UX design</li><li fr-original-style="" style="box-sizing: border-box;">Develop a mindset for problem-solving</li><li fr-original-style="" style="box-sizing: border-box;">Learn to advocate for the user - and make better business decisions as a result</li><li fr-original-style="" style="box-sizing: border-box;">Become a more rounded, valuable professional</li><li fr-original-style="" style="box-sizing: border-box;">Showcase your knowledge with a university credit-rated certificate</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn the key UX design fundamentals concepts in just six weeks.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Everything you need to truly grasp UX, over five engaging modules.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 1</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Introduction to UX design</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gain a comprehensive overview of the UX design process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 2</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">User research methods</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how to gain deep insights into customer needs and behaviours.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 3</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Analysis techniques</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Discover how research gets translated into actionable insights.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 4</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defining the experience</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Explore problem-solving techniques and design principles.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 5</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Prototyping techniques</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand the different forms of prototyping and when to use them.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Exam</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">40-minute final exam</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Get assessed on your knowledge through a final exam.</p><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><br fr-original-style="" style="box-sizing: border-box;"></section></section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><br fr-original-style="" style="box-sizing: border-box;"></section>

UX Design Institute 

UI / UX Design

Certificate in UX Design Fundamentals

Early Bird Price

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

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