Emotional Intelligence: In-House

Get to grips with the different elements of emotional intelligence and appreciate their importance

Identify your own emotional intelligence 'blind spots'

Learn how to use emotional intelligence to bring out the best in others

Be able to cope with disappointments, challenges and obstacles more effectively

Know how to demonstrate empathy in a wide range of situations

Discover how to 'read' the 'silent messages' other people send out and know what they're really saying

Find out how to give emotionally intelligent feedback that people can take on more easily

The origins of EQ and the thinking behind it

The business case for EQ - making the difference between good and great

The relationship between EQ and IQ

The value of developing your emotional intelligence from a personal and professional perspective

Welcome, agenda and personal objectives

Test your own EQ - a simple tool to establish your personal strengths and development areas

A simple tool to establish your personal strengths and development areas

The physiology of emotion

The value of thinking of emotions as 'messages' - and responding to them appropriately

Introduction to the factors that make up Emotional Intelligence

Getting to know the four-quadrant EQ model: self-awareness, self-management, social awareness and relationship management

Self-awareness as the door to self-control

How seeking honest, constructive feedback from others can give us a more accurate perspective on how we come across

Tools to monitor your own emotions in a variety of different situations to increase your self-awareness

Learning to take control of your emotions - instead of being a victim of them

Developing behavioural flexibility

The mind/body connection

Manage impulsive feelings - and harness the power of positive emotions

The power of visualization

Managing motivation

Practical activities to help you notice and manage your emotions in the moment

Recognising and understanding other people's emotions

Showing sensitivity and understanding the needs and feelings of other people

Developing awareness that others from different countries and cultures may have diverse perspectives and opinions. Being prepared to challenge bias, intolerance, prejudice and stereotyping

Learning to read a group's emotional currents and power relationships. Understanding the forces that shape the views and actions of clients, colleagues and competitors

The importance of interpersonal skills - how to connect with people and build rapport with them

Trust, reliability and empathy

Active, reflective listening

Using emotions to influence and inspire others

Staying controlled and unflappable in time of stress and tension

How to resolve disagreement and conflict easily and effectively

Dealing with strong emotions such as anger and frustration

Practical techniques and strategies for using EQ effectively in a range of situations, including meetings, negotiations, appraisals and presentations

Sending Emotionally Intelligent emails

Review

Personal action planning

Next steps